The Goldbridge Care Home

3 Kleinwort Close, Haywards Heath RH16 4XH
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9.7 61 Reviews
  • The Goldbridge Care Home, Haywards Heath
The Goldbridge is a purpose-built care home that occupies an idyllic position overlooking Beech Hurst Gardens.

The home provides tailored support for a range of care needs, including dementia care in safe and comfortable surroundings.

The Goldbridge combines the feeling of rural living with the convenience of being part of a thriving local community; offering comfort, reassurance and a true sense of home.

With superior standards of design, build and interior finish, everything at The Goldbridge has been made with residents in mind. From the wide and spacious corridors and communal spaces to the wheelchair accessible lifts and open doorways.

Each of the 64 luxurious and comfortable en suite bedrooms features an accessible wet room, flat-screen TV and 24-hour nurse call system. Many have direct access to the landscaped gardens or balconies, and with options for single and twin bedrooms, and are able to cater for both individuals and spouses.

In addition to fantastic surroundings and delicious menus, it’s the people who make The Goldbridge such a reassuring and inspiring home.

Hand-picked nurses and carers have been selected for natural compassion and real desire to make a difference, and are proud to support the needs of people living with dementia.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK The Goldbridge Care Home'.

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Care Provided by The Goldbridge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Jacqualine Fleming (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Goldbridge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Facilities

  • Gardens
  • Lift
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Free on-site parking.


The Goldbridge Care Home Reviews (61)

Total of 61, showing 41-60
9.7

The Goldbridge Care Home has a Review Score of 9.7 (9.734) out of 10, based on 23 reviews in the last 2 years. Over all time The Goldbridge Care Home has 61 reviews.

Overall Experience

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Date Published

61
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Review from Tricia B (Daughter of Resident) published on 8 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After visiting The Goldbridge Care Home, we felt it would be the ideal place for my Mum for a respite stay. Unfortunately, she was admitted to hospital before she could try it. She was discharged from hospital during the COVID Pandemic directly to The Goldbridge. They were excellent with the care and
consideration given to Mum during the difficult time for all care homes. She spent 2 weeks in their quarantine unit before she was admitted permanently to the care home. She now has a lovely room and is very well cared for by dedicated staff. We are kept up to date with the information available from the home and are very pleased we chose The Goldbridge.

Reply from Greta Narbutaityte, Customer Adviser at The Goldbridge Care Home

Thank you for your kind words. We really appreciate you taking the time to leave us such lovely comments.


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Review from Shelley B (Daughter of Resident) published on 8 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Goldbridge Care home is wonderfully friendly, kind and family-oriented. Nothing is too much to ask for. The staff know every resident by name and their personal likes/dislikes. The Manager and Deputy Manager are fully involved with all aspects of running the home which includes entertaining residents
and supporting their staff in their work. My Mum has been very happy since moving in and wouldn’t want to be cared for in any other home. Highly recommend. They are also responsive to any concerns, queries etc with prompt attention.

Reply from Greta Narbutaityte, Customer Adviser at The Goldbridge Care Home

We are very happy to hear you can feel at ease with your mother in our care. Thank you for the lovely comments.


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Review from Libby B (Wife of Resident) published on 5 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care offered to my husband during his time at the Goldbridge was kind and compassionate. We were looked after as a family especially in the early days of him settling in. We would thoroughly recommend it as a happy and caring environment.

Reply from Greta Narbutaityte, Customer Adviser at The Goldbridge Care Home

Thank you for your kind words, we really appreciate it.


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Review from Alison R (Daughter of Resident) published on 3 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very pleasant and well-appointed environment for residents and families alike. Everything looks fresh and the whole building has a welcoming feel. The staff appear happy and are always very accommodating and attentive to the residents.

Reply from Greta Narbutaityte, Customer Adviser at The Goldbridge Care Home

Thank you for the kind words. We really appreciate you taking the time to leave your feedback.


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Review from P R (Daughter of Resident) assisted by family/friend published on 23 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into The Goldbridge Care Home at the end of October 2019. She had previously lived in a care home in Eastbourne for approximately one year. Unfortunately, the care there fell far short of expectations. Mum, Dad and I were delighted that she moved to    
The Goldbridge where we could not
have wished for a higher quality of care. The staff consistently gave her personal and loving attention and were always responsive to mums various needs. They could not have been more supportive to our family.

Reply from Greta Narbutaityte, Customer Adviser at The Goldbridge Care Home

We really appreciate your kind words and thank you for trusting us with your loved one’s care.


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Review from S S (Daughter of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

"Friendly, caring and always there for me" my mother's words. My mother was a resident at Goldbridge for respite for a two week period. My experience from initial contact to the final collection of my mother went extremely smoothly. Everyone I met was extremely helpful.

Reply from Greta Narbutaityte, Customer Adviser at The Goldbridge Care Home

Thank you for the feedback, we're happy to hear she enjoyed her stay!


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Review from Tim G (Son of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can describe The Goldbridge Care Home using three words 'Peace of Mind'. I have every confidence my mother is in the best place possible for her needs and I could not wish for a better place for my mother to be in the latter stages of her life.

Reply from Greta Narbutaityte, Customer Adviser at The Goldbridge Care Home

Thank you for trusting us with your mothers care. It is always nice to hear from family members feeling like their loved one is cared for and looked after.


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Review from C T (Relative of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Goldbridge Care Home are outstanding caring, compassionate and loving. The service provided is excellent. Food well prepared and nicely served. The home is clean, smells nice and the decor is relaxing and welcoming. I cannot say how much I have valued their love and support these past two
years.

Reply from Greta Narbutaityte, Customer Adviser at The Goldbridge Care Home

We really appreciate you taking the time to leave such lovely feedback, thank you.


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Review from Margaret A (Respite Resident) published on 15 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kindness and care were excellent.
Food boring and often large servings which looked daunting for many residents. Food could be warmer, some system to keep it warm as staff were serving to residents in bedrooms. Not enough staff in the dining room. I understand it appears to be common practice for
(nursing) staff everywhere to work 12-hour shifts, I believe this is too long and could lead to mistakes due to tiredness. Staff should be able to enjoy time off and not be too tired to only sleep.

Reply from Greta Narbutaityte, Customer Adviser at The Goldbridge Care Home

We will certainly discuss your feedback with the home’s manager to help us continually improve our service.


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Review from D D (Wife of Resident) published on 16 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was worried about placing my husband in a nursing home. The Goldbridge put all my worries to rest. They care for him and treat him with dignity. The facilities are great and I can visit him anytime. The staff make you feel welcome and still part of his life.
Thank you for making my life so much easier.

Reply from Greta Narbutaityte, Customer Adviser at The Goldbridge Care Home

Thank you for trusting us with your husbands care. We are very pleased to hear you are happy with our services.


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Review from J S (Daughter of Resident) published on 1 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The first impression was excellent. The facilities and rooms are modern, spacious and cannot be faulted. My father received adequate care here; however, I got the impression they were short-staffed, as I or my father could ring the buzzer to request help, and still be waiting 10 minutes later.
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felt that the welcome could have been better. We were shown to the room and left to settle in, but didn’t get the warm welcome we had expected - it really felt more like a hotel where we were left to figure it out on our own.
Integration of residents was not good. Rarely saw other residents in the lounges, most just seemed to be in their rooms.
There were social activities planned each day, but these were up in the nursing area, with patients who had very high needs/dementia. My father shrunk from this “is this where I’m going to end up?”. I feel the two parts should have been kept more separate.
Food was ok, but very bland and unseasoned.

Reply from Greta Narbutaityte, Customer Adviser at The Goldbridge Care Home

Thank you for taking the time to leave your review. We will certainly discuss your feedback with the home’s manager to help us continually improve our service.


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Review from Ian M (Son of Resident) published on 10 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having experienced other care homes in the area our impressions of The Goldbridge were of a much better quality care home when we moved our mum there.
Spotlessly clean, lovely staff and excellent communication. They kept a log/journal of our mother's daily care which was highly detailed and allowed
us to monitor mum's care and be confident that she was receiving the right treatment.
It is a beautiful home, modern with a flexible attitude, quiet and well managed. We would like to thank all the staff for their help and assistance and would highly recommend this establishment.

Reply from Greta Narbutaityte, Customer Adviser at The Goldbridge Care Home

Thank you for your kind words.


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Review from Jackie B (Daughter of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into The Goldbridge before Christmas. She has been made to feel very welcome and the staff excel in making it feel like home. The care she receives is amazing. From the minute you walk through the door you are made welcome and feel part of a diverse family. Thank you to all the staff
for giving me peace of mind.

Reply from Greta Narbutaityte, Customer Adviser at The Goldbridge Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We will certainly share your feedback with the manager of the home. The Bupa Customer Care Team


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Review from C B (Son of Resident) published on 25 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care given to my father during his stay of approximately three months was of the highest standard. This extended to looking after my elderly mother during her visits. The fact that The Goldbridge offers residential and nursing care through to the end of life was very important in our choice
of home. As to the property itself, it is a purpose built new care home and the quality of fixtures and finishes would be commensurate with a good quality hotel.

Reply from Josephine Gaupholm, Customer Adviser at The Goldbridge Care Home

Thank you for your review of The Goldbridge Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the level of care provided to your father. We will share your comments with the home's manager. The Bupa Customer Care Team


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Review from Carol W (Daughter of Resident) published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the home to have a professional management team who also have a hands-on approach to their involvement in day to day care. The nurses, carers, catering and activities staff are kind, caring and attentive.
My mother has changed to this home after a long period in another home. She is shortly
to be 100 years old and I feel very fortunate that she is now living in The Goldbridge Care Home.

Reply from Josephine Gaupholm, Customer Adviser at The Goldbridge Care Home

Thank you for your review of The Goldbridge Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the staff being kind, caring, and attentive. We will share your comments with the home's manager. The Bupa Customer Care Team


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Review from Nigel B (Son of Resident) published on 1 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't recommend The Goldbridge Care Home highly enough as they have gone above and beyond in their care not only for my Mum but the whole family. A big, big thank you to everyone involved in looking after us all!

Reply from Josephine Gaupholm, Customer Adviser at The Goldbridge Care Home

Thank you for your review of The Goldbridge Care Home. We are pleased to hear that you and your mum have had a positive experience at the home and appreciate your comments regarding the staff going above and beyond for your mum and family. We will share your comments with the home's manager. The Bupa Customer Care Team


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Review from Natalie (Daughter of Resident) published on 1 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Goldbridge Care Home offered my mum a comfortable, modern, clean well equipped home for her palliative care. However, what stood out above all were the staff members. The thoughtfulness, support, warmth and professional care they showed not only for my mum but for us as a family, helped us immensely
during an extremely difficult time. A heartfelt thank you to the staff at The Goldbridge Care Home.

Reply from Josephine Gaupholm, Customer Adviser at The Goldbridge Care Home

Thank you for your review of The Goldbridge Care Home. We are happy to hear that you and your mum have had a positive experience at the home and appreciate your comments regarding the thoughtfulness, support and warmth of the staff. We will share your comments with the home's manager. The Bupa Customer Care Team


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Review from Charles H (Son of Resident) published on 20 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at the Goldbridge since it opened in April. He sadly died in July but the staff made those 3 months very special for him and us. Of particular note was the incredibly humane and dignified care he was given as his health deteriorated. It was humbling for myself and my siblings
to see how much his well being meant to the staff there. A huge thank you to you all!

Reply from Josephine Gaupholm, Customer Adviser at The Goldbridge Care Home

Thank you for your review of The Goldbridge Care Home. We are pleased to hear that you and your father had a pleasant experience at the home and appreciate your comments regarding the care he received. We will share your messages with the home's manager. Our deepest sympathies for your loss, the Bupa Customer Care Team


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Review from Doreen D (Respite Resident) assisted by family/friend published on 21 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Received very good welcome and birthday greetings. Standard of food during first 2 days was very poor, improving somewhat later during stay but still needs more improvement. Porridge was not available on time on Sunday morning as I was advised the chef had arrived late.
Suggest that residents are
asked what they would like to see on the menu.
Carers had staff meetings and ate food in front of residents which did not look professional.
Suggest carers could take out some residents in wheelchairs e.g. visits to Beech Hurst Gardens.
No duty manager available on Sunday to 'check out'. Had to make subsequent visit to settle the account.
No management staff appeared to be available in the evenings.

Reply from Gabriella Mills, Customer Adviser at The Goldbridge Care Home

Thank you for your review of the care home, we are pleased to hear that you were made to feel welcome on your arrival. Your comments are very important to us and we are disappointed to hear that you are dissatisfied with the care you have received. I will forward your comments to the care home's manager, to help them continually improve their service. The Bupa Customer Care Team.


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Review from H W (Son of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Goldbridge Care Home is a new and airy building with plenty of room. It has a number of lounges and a nice dining room. My mother's room is cosy and has a large wetroom. The staff go about their work with good humour and treat my mother with due dignity. Any problems have been dealt with and we
have been informed. My mother is content and well looked after and we are pleased with the service provided.

Reply from Gabriella Mills, Customer Adviser at The Goldbridge Care Home

Thank you for your review of The Goldbridge, we are pleased to hear that your mother is well cared for at the home. We appreciate your comments about the staff and are happy to hear your mother's room is to her liking. We will share your feedback to the care home's manager. The Bupa Customer Care Team.


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Current Review Score: 9.7 (9.734)

Overview of Review Score

The Review Score of 9.7 (9.734) out of 10 for The Goldbridge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.734 for The Goldbridge Care Home is calculated as follows: ( (210 Excellents x 5) + (43 Goods x 4) + (5 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 263 Ratings = 4.734

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Goldbridge Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Aug 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 27 Mar 2025

Rooms available for short or long term residential, nursing or dementia care. Each bedroom offers luxurious and comfortable en-suite accommodation, many with direct access to the gardens. Each rooms has its own accessible wet room and flat-screen TV.


Awards / Recognitions (7)

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Meet the Team (2)

Jacqualine

Jacqualine Fleming

Job Title: Home Manager

Joined: 2024

Hello, my name is Jacqualine and I am the home manager at The Goldbridge.


I qualified as a nurse in 1992 and have enjoyed a diverse career. Over the years I have specialised in accident and emergency care in some of London’s largest hospitals, worked in Harley Street as a cardiac matron and practice nurse, and spent six transformative years in post-war Kosovo, where I dedicated my efforts to establishing shelters for vulnerable children.


In 2018, I transitioned to focus on dementia care, first as a dementia care manager and then as a deputy manager at a newly constructed nursing home. It was there that I discovered my true calling in this field and was subsequently instrumental in turning around three nursing homes that previously required improvement, gaining invaluable insights and expertise throughout the process.


I joined The Goldbridge in 2024 and with the support of my wonderful team, I am committed to providing the very best care to all of our residents.


Jo

Jo Dendy

Job Title: Chef Manager

Joined: 2018

I have worked at The Goldbridge since it opened in 2018. I initially joined as a deputy chef and later became the chef manager. Prior to that, I had worked for The Disabilities Trust.


I love to see the residents and staff enjoying the food that we have cooked.


Outside of work, I live with my husband and two of my three grown-up children. I love to travel and Southeast Asia is top of my list. I’ve been to Thailand many times as well as Laos, Cambodia and Bali. I am looking forward to visiting India later this year.