The care she receives is amazing
Jackie B (Daughter of Resident)
The nurses, carers, catering and activities staff are kind, caring and attentive.
Carol W (Daughter of Resident)
they have gone above and beyond in their care not only for my Mum but the whole family.
Nigel B (Son of Resident)
Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.
Free on-site parking.
The Goldbridge Care Home has a Review Score of 9.7 (9.734) out of 10, based on 23 reviews in the last 2 years. Over all time The Goldbridge Care Home has 61 reviews.
Review from Jill G (Resident) published on 1 June 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Gabriella Mills, Customer Adviser at The Goldbridge Care Home
Thank you for your review. We are pleased to hear that you feel welcome at our care home and that you are well supported there. We will share your comments with the home's manager. The Bupa Care Services.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.7 (9.734) out of 10 for The Goldbridge Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.734 for The Goldbridge Care Home is calculated as follows: ( (210 Excellents x 5) + (43 Goods x 4) + (5 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 263 Ratings = 4.734
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The Goldbridge Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 22 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 5 Aug 2021
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 27 Mar 2025
Rooms available for short or long term residential, nursing or dementia care. Each bedroom offers luxurious and comfortable en-suite accommodation, many with direct access to the gardens. Each rooms has its own accessible wet room and flat-screen TV.
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Job Title: Home Manager
Joined: 2024
Hello, my name is Jacqualine and I am the home manager at The Goldbridge.
I qualified as a nurse in 1992 and have enjoyed a diverse career. Over the years I have specialised in accident and emergency care in some of London’s largest hospitals, worked in Harley Street as a cardiac matron and practice nurse, and spent six transformative years in post-war Kosovo, where I dedicated my efforts to establishing shelters for vulnerable children.
In 2018, I transitioned to focus on dementia care, first as a dementia care manager and then as a deputy manager at a newly constructed nursing home. It was there that I discovered my true calling in this field and was subsequently instrumental in turning around three nursing homes that previously required improvement, gaining invaluable insights and expertise throughout the process.
I joined The Goldbridge in 2024 and with the support of my wonderful team, I am committed to providing the very best care to all of our residents.
Job Title: Chef Manager
Joined: 2018
I have worked at The Goldbridge since it opened in 2018. I initially joined as a deputy chef and later became the chef manager. Prior to that, I had worked for The Disabilities Trust.
I love to see the residents and staff enjoying the food that we have cooked.
Outside of work, I live with my husband and two of my three grown-up children. I love to travel and Southeast Asia is top of my list. I’ve been to Thailand many times as well as Laos, Cambodia and Bali. I am looking forward to visiting India later this year.
