Green Lane Care Centre

Green Lane, New Wortley, Leeds LS12 1JZ
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9.5 56 Reviews
  • Green Lane Care Centre, Leeds
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Care Provided by Green Lane Care Centre

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Schizophrenia
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Sadie Suthern (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Green Lane Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Gardens
  • Lift
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Yes


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Green Lane Care Centre Reviews (56)

Total of 56, showing 1-20
9.5

Green Lane Care Centre has a Review Score of 9.5 (9.490) out of 10, based on 32 reviews in the last 2 years. Over all time Green Lane Care Centre has 56 reviews.

Overall Experience

  • 40
  • 11
  • 0
  • 0
  • 5

Date Published

56
10
20
32
24

Review from C T (Daughter of Resident) published on 13 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

from day one dad stayed in 6 weeks ,the staff were extremely helpful,experienced nothing was no trouble.made him feel happy as they had time to talk to him. the care they gave him as he couldnt do his self was no trouble. but most of all dad couldnt praise the food what he had was fab an he sed to compliment
the chef so much from .would like to give a big thankyou to all the staff everyone, THANKYOU..

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Review from Brett P (Son of Resident) published on 11 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I am so shocked that this care home has not been reviewed by the Care & Quality control commission.
They are so under-staffed and cannot cope with the patients that they have. The staff that they do have are mainly young and from overseas. With what I have seen, I have to assume not much training &
very little english speaking vocabulary. My mother last week pressed for help to visit the toilet & it took them nearly 90 minutes to answer her call. She has been in tears and doesn't even know why she was moved here.
Her only respite is that the physio people are visiting her 2-3 times per week and it's the only incentive she has to get stronger after her operation and get back home. On my visit today a gentleman had a 1pm appointment to do a risk assessment in the home & the management had all gone and stood him up, which sums up how this place is being run. Probably getting a ton of money from the council and not being wisely spent!

Reply from Joanna Fisk, Manager at Green Lane Care Centre

Dear Brett,Thank you for taking the time to share your concerns. We are truly sorry to hear about your experience. Providing high-quality care and support to our residents is our top priority, and we take feedback like yours very seriously.We sincerely apologize for any inconvenience. We understand how important it is for residents to receive timely assistance and that is the reason why our nursing call is audited and monitored. Our training covers all mandatory requirements for health and social care needs. Whilst your mum is still at GLCC, if you would like to discuss this matter and see how we can address your concerns directly, please contact the management team at your earliest convenience so we can work on resolution Regards Joanna Fisk ( operations manager)


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Review from Christine B (Daughter-in-law of Resident) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we can't tell you how pleased we are with this care home. My Mother-in-law has dementia and the staff are so patient with her, even throwing a party for her 90th birthday. Whenever we visit we are made really welcome. Her room is clean and there is always someone on hand for any problems,
although we have never had any problems here and cannot thank everyone highly enough, please keep up the good work.

Reply from Joanna Fisk, Manager at Green Lane Care Centre

I am deeply grateful for your kindness. Regards.


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Review from K C (Respite Resident) published on 7 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care I've received.

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Review from A S (Daughter of Resident) published on 5 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one to leaving all staff were caring, tentative, very professional and extremely experienced in all areas. My mum was sad to leave, this says it all. Cannot thank all staff enough.

Reply from Joanna Fisk, Manager at Green Lane Care Centre

We truly appreciate your time to share your thoughts.


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Review from I D (Son of Resident) published on 5 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been delighted with the care and commitment that Mum has had over the past three weeks. Staff are so friendly and so helpful. My mum is very grateful for the care she has been given. Well done to all the team.

Reply from Joanna Fisk, Manager at Green Lane Care Centre

Your perspectives are invaluable to us we continuously work to refine our operations.


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Review from Valerie H (Daughter of Resident) published on 20 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Would definitely recommend this care home, the doctors, nurses, physios and carers really looked after my mum, they were kind and caring, the rooms were clean and the food looked really nice.
She has been in another care home which I refused to let her go back to. This one was wonderful compared to
that one, what a difference.

Reply from Joanna Fisk, Manager at Green Lane Care Centre

I am truly grateful for your encouraging words. Kind Regards.


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Review from Henry H (Resident) published on 6 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very pleasant place to stay with excellent caring staff, obliging at all times.

Reply from Joanna Fisk, Operations Manager at Green Lane Care Centre

We appreciate you sending us your feedback. Thank you.


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Review from J B (Daughter of Resident) published on 1 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has been here for several weeks and she and the family are very grateful for the care she has been given. The staff are very kind and lovely and couldn't do enough. They have a gentle approach when caring for Mum.

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Review from S C (Daughter of Resident) published on 28 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was in Green Lane Care Centre in September 2024.
The staff are lovely, very kind and caring. The room is kept clean. Reception staff are very welcoming and nice.
The rooms need decorating, a bit shabby. The food is very bland most of the time. The call bell goes off constantly, very loud, difficult
to sleep. Other residents allowed to wander into rooms at night.

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Review from T W (Son of Resident) published on 20 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 89-year-old Mum has been in your care for the past 8 days. From the first being transferred from hospital, I have been impressed by Green Lane Care Centre, both over the telephone and in person, from my regular visits.
Everyone is polite, helpful and shows kindness and respect to my mum and myself.
As
a staff nurse in hospital for 29 years I feel my assessment abilities are good. My assessment of you is that you at Green Lane Care Centre are very good. Thank you.

Reply from Joanna Fisk, Manager at Green Lane Care Centre

Thank you so much for your comments. We are committed to help and support our patients in regaining their health and independence as much as possible and also support their families and friends during their stay with us. Kind regards, Joanna


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Review from J R (Wife of Resident) published on 16 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was admitted to Green Lane after a 7-week stay in hospital.
He was frail when he entered Green Lane but the care provided by the staff
really helped him to improve.
All the staff were friendly and professional and took the time to sit with him and chat.
He is now on the way to a good
recovery.

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Review from T L (Daughter of Resident) published on 30 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had a fall. She is in her 90s and came for 4 weeks of rehabilitation. The staff were kinder than I would have ever imagined. I would visit regularly and the rooms were pleasant, well thought out. The home seemed to take a genuine interest in Mum and her welfare.
The staff were always kind and
pleasant and the home seemed to be very well-run. The home made Mum feel incredibly welcome when she arrived. She loved the staff there and still misses them now she is back home. I would recommend the home to others. They look after the residents well. It feels like the staff care.

Reply from Joanna Fisk, Operations Manager at Green Lane Care Centre

Thank you for the positive review and kind words on our performance. It means a great deal to us. Regards


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Review from L L (Daughter of Resident) published on 1 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Lack of equipment, lack of trained staff makes this less of a rehab place. Resident going backwards not forwards and care is not great unless you get one of the few members who know what they are doing. Poor communication with residents and family.

Reply from Joanna Fisk, Manager at Green Lane Care Centre

Thank you for raising your concerns. We would like to apologise for your experience and following all information meeting we will respond accordingly. RegardsJoanna Fisk


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Review from I H (Resident) published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely helpful staff.
Very professional experience.

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Review from Monica W (Daughter of Resident) published on 24 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was in this care home. I can’t praise the staff enough. He was looked after and cared for brilliantly. The physio team were amazing. Thank you to all the staff, very much appreciated. He came in for rehabilitation after having a hip replacement.

Reply from Joanna Fisk, Operations Manager at Green Lane Care Centre

Thank you for taking the time to share your positive experience with us. Regards Joanna Fisk


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Review from David S (Respite Resident) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone was helpful and willing to give that extra bit of help. You have an excellent team.

Reply from Joanna Fisk, Operational Manager at Green Lane Care Centre

Thank you for the kind remarks. Regards


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Review from Kaye L (Daughter of Resident) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mum was in the ‘care’ of Green Lane for 2 nights before I removed her from the facility. The conditions are appalling and no-one appears to care.
Green Lane Manager, after an ‘investigation,’ sent a letter saying disciplinary action had been taken with some of the staff who abused mum. When I
responded to the letter asking for actual specifics and safeguards which had been put into place, I did not receive any response.
What goes on behind those walls is not acceptable. Bond Care (the corporate owner) should be ashamed of themselves.
By the way, after I removed mum from this facility, two neighbors came forward to say they knew of other people who had suffered rough treatment at the hands of the Green Lane staff.
Everyone from Green Lane involved with sweeping this stuff under the rug needs to take a long look at their despicable selves.
If you have a loved one or friend in this facility, get them out ASAP. Visit often and if something doesn’t look right, ask for the video!

Reply from Elliott Erlanger, Head Office Support at Green Lane Care Centre

We appreciate your feedback regarding your experience at our facility. We have taken your concerns seriously and have implemented corrective measures to address the valid issues you have raised. While we understand that everyone's experience may vary, it is important to note that excessive negative reviews can unfairly damage the reputation of our business. We strive to provide excellent care to all of our residents, and we take pride in the positive feedback we receive from the majority of our clients. We took over this service in December and the home has vastly improved since then and specifically your experience in January. We encourage open communication and constructive feedback, but we kindly request that you consider the impact of leaving several negative reviews. It is our goal to continually improve our services, and we are committed to addressing any legitimate concerns that are brought to our attention. Thank you for your understanding.


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Review from K B (Daughter of Resident) published on 16 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum (93) was taken to Green Lane for rehabilitation after a fall at home and a hospital stay. After realising Mum would be unable to return home, and seeing first-hand the standard of care Green Lane offered we wanted Mum to stay at Green Lane, and Mum agreed without hesitation. Mum has dementia and
her face lights up when she sees staff, they work hard to get to know each resident as an individual, have always been caring and compassionate with Mum, and patiently explain things over when she is confused. The care she receives is really person-centred and dignified, she is offered choices in all aspects of her care. Residents are encouraged and supported by staff to attend activities, and these seem really popular and well-attended. I cannot praise the staff at Green Lane enough, to them this is not 'just a job' it is obvious they are passionate about the care residents receive, and we are so grateful for the excellent care Mum is receiving.

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Review from Majorie P (Sister of Resident) published on 5 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was admitted yesterday from the hospital for recovery/rehab. This is the second care home she has been in for this perhaps. I cannot begin to tell you how impressed I am with Green Lane. From the moment we arrived each of us was treated with care/dignity and respect. In the subsequent 24 hours,
every member of staff regardless of role took time to get to know her, assess all her needs, and communicate with me. Neither of us has ever had this outstanding experience.

Reply from Joanna Fisk, Operational Manager at Green Lane Care Centre

Thank you so much for your kind words. It`s rewarding to know that you were satisfied with our service. Kind Regards.


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Current Review Score: 9.5 (9.490)

Overview of Review Score

The Review Score of 9.5 (9.490) out of 10 for Green Lane Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.490 for Green Lane Care Centre is calculated as follows: ( (261 Excellents x 5) + (59 Goods x 4) + (11 Satisfactorys x 3) + (10 Poors x 2) + (18 Very Poors x 1) ) ÷ 359 Ratings = 4.49

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Green Lane Care Centre is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about Green Lane Care Centre

What types of Care is Green Lane Care Centre registered for?

Older Person Care, Dementia, Eating Disorders, Mental Health Condition, Physical Disability, Sensory Impairment, No Medical Intervention, Substance Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Green Lane Care Centre provide?

Palliative Care, Physiotherapy & End of Life Care are other types of care provided.

How many Rooms does Green Lane Care Centre have?

There are 60 Single Rooms.

What are the Facilities & Services at Green Lane Care Centre?

Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Green Lane Care Centre to the centre of Leeds?

1.0 mile(s) as the crow flies, distance by road may be significantly further.