Review from P W (Resident) assisted by family/friend published on 5 March 2024
Submitted via Postal Card • Report

Overall Experience

Since being transferred to the home. I have received the very best professional care from every staff member. My views are taken into account and my needs are catered for.
With many thanks.

Reply from Joanna Fisk, Operational Manager at Green Lane Care Centre

Your positive feedback means a lot to us, and we will continue to strive for excellence in everything we do.
With Regards.

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Review from Diane S (Respite Resident) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience

I've found everything great and well looked after by the staff, and physio has been excellent at getting back to what I was. I couldn't even walk when I arrived, and now I'm going home and able to walk. Everybody is so friendly and has a chat with you and even the cleaners will do the small tasks I

ask, so I'd recommend this to anybody.

Reply from Joanna Fisk, Operation Manager at Green Lane Care Centre

Dear Diane, thank you for your email and for taking the time to send us your valuable feedback. We're extremely happy.
Kind Regards.

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Review from Glenn L (Son of Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience

My dad was brought into Green Lane recovery hub after a spell in hospital. He has been looked after very well by friendly, cheerful staff who have seen to his every need. His room is kept clean, and his food has been good.
The manager is friendly and has kept us informed on my dad's progress. It's

a shame that he is leaving as he manages a good, well-run home.
We wish him all the best.

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Review from S M (Wife of Resident) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience

My husband was admitted to Green Lane for a short-stay care plan before going to a permanent care home. All the staff have been lovely, very caring and I've seen an improvement in my husband which I feel is down to all the staff. I have no doubt that this is a lovely, happy care home, all the staff

are brilliant and nothing is too much trouble. I would have been happy for my husband to stay here. Thank you all for the past eight weeks.

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Review from Alison R (Daughter of Resident) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience

My Dad was admitted to Green Lane after spending six weeks in hospital, this was our first ever care home encounter. On our first visit, the staff were very helpful in taking us to where Dad was situated, they answered all our questions which was helpful. Every member of staff from housekeeping to management

has been fantastic and I only wish he could have stayed here, as it was only a rehabilitation stay. I wouldn't hesitate to recommend this care home, full marks for everything.

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Review from Susan B (Wife of Resident) published on 24 August 2023
Submitted via Postal Card • Report

Overall Experience

My husband was in respite for three weeks in July. Staff, food and cleanliness were very good but communication was lacking towards the residents and their family members. My husband and I were left feeling extremely frustrated at the lack of information regarding his medical treatment and care.

Reply from Hannah Burke, Marketing Executive at Green Lane Care Centre

Thank you, Susan, for your comments about Green Lane Intermediate Care Centre. We appreciate you taking the time to give feedback and letting us know how we are doing. All of the team are committed to providing the best possible care experience for all of our residents and it is rewarding to have positive feedback. We have acknowledged the concerns you have and the improvements you have suggested to better the home. If you would like to discuss any concerns directly, please reach out to us at the home. Thanks again.

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Review from Julie M (Daughter of Resident) published on 27 July 2023
Submitted via Postal Card • Report

Overall Experience

Green Lane is a lovely, warm, caring centre. The staff are lovely, attentive, knowledgable and always there if you need advice or help. The food is ok, there is always a choice. My Mum has had fantastic care while she's been here.

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Review from Maureen p (Respite Resident) published on 27 July 2023
Submitted via Website • Report

Overall Experience

Thank you to everyone, all staff is fantastic, thank you for the kindness. I have enjoyed the company daily and will miss you all, but remember the happy time. I am feeling better with the treatment and support and the team and management are supporting me, giving me the confidence to improve my mobility.
Thank

you so much. Love and best wishes to the team.

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Review from L O (Daughter of Resident) published on 21 July 2023
Submitted via Postal Card • Report

Overall Experience

Mum went into Green Lane following an illness, also recovering from a broken wrist. Her stay was satisfactory and was looked after very well. The only problem with her was no motivation or simulation as no activities.

Reply from Hannah Burke, Marketing Executive at Green Lane Care Centre

Thank you for taking the time to give feedback and letting us know how we are doing. We are pleased to hear that your experience has been positive and appreciate all of your kind comments. We have acknowledged the concerns you have and the improvements you have suggested to better the home. Thanks again.

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Review from Elaine O (Wife of Resident) published on 22 June 2023
Submitted via Website • Report

Overall Experience

My husband went to Green Lane from hospital, due to a fall where he damaged the top and lower parts of his spine.
When he arrived he could not walk, hardly stand, but two weeks into his stay he's now walking with help. It is amazing how he has progressed. The physio team work with him every day, even

at weekends. The team's results are amazing as my husband is registered blind, so you can well imagine that's another hurdle for the physios and my husband.
The staff are friendly, always smiling and stop to have conversations with the residents and their relatives. They always come promptly too when the buzzer is rung for attention.
I personally am there for around 8 hours every day as I help with the day-to-day routine of my husband's care as being blind he needs lots of assistance and guidance, especially in a place that is strange to him. Thank you Green Lane management and staff for all your kindness and understanding to both of us.

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Review from Susan G (Daughter-in-law of Resident) published on 24 May 2023
Submitted via Website • Report

Overall Experience

On our first visit to my mother in law at Green Lane Intermediate Care Centre, we knew it was a good place because we could hear the good natured banter of staff in the corridor.
Great level of care from front line workers all round which more than made up for a little shabbiness here and there in

the building.
Our only quibble would be with occasional lapses in communication from management.
Also I would recommend that staff name badges should be redesigned so that they predominantly show the staff member's first name for the benefit of residents and their relatives.

Reply from Hannah Burke, Marketing Executive at Green Lane Care Centre

Thank you for your comments about Green Lane Intermediate Care Centre. We appreciate you taking the time to give feedback and letting us know how we are doing. We are glad your experience has been a positive one. We have acknowledged the concerns you have and the improvements you have suggested to better the home. If you would like to discuss any concerns directly, please reach out to us at the home. Thanks again.

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Review from Catherine S (Niece of Resident) published on 30 March 2023
Submitted via Postal Card • Report

Overall Experience

My auntie was in the Green Lane Intermediate Care Centre for seven weeks, following an injury to her hand. All the staff at the care home were excellent and she enjoyed all the meals and made friends with some of the other residents. Although her stay was longer than expected, due to waiting for a personal

care package to be arranged for her return home, she enjoyed her stay.

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Review from J F (Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience

A very rewarding experience. Treated with sympathy and courtesy. All staff were pleasant and caring. I'm extremely grateful to them for all the help they gave me. Now back to normal! Thank you.

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Review from Mary C (Resident) published on 23 February 2023
Submitted via Postal Card • Report

Overall Experience

I spent six weeks at Green Lane Intermediate Care Centre and I have nothing but praise for all the staff. I fell at home and fractured both wrists so I had plaster casts on both arms. When I arrived, I couldn't do anything for myself so had to depend on the care staff. I had to spend Christmas and New

Year and they all did their best for all of us.

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Review from Alice K (Respite Resident) published on 20 February 2023
Submitted via Postal Card • Report

Overall Experience

Overall, very good. Staff/carers are excellent, always cheerful and helpful. Teamwork with carers is excellent. I was on home care for eighteen years before retirement so I do know about caring. I was non-weight-bearing for six weeks. All staff always waved or spoke always when passing which I appreciated

very much.

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Review from Denise P (Wife of Resident) published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience

From first going into reception, was met with a friendly greeting at the door. The staff all looked after my husband really well and could often hear them talking to residents with great care, which was nice to hear. Doctors, nurses, physios, carers and cleaning staff were very good, couldn't fault

at all. Can't thank you all enough. The food was very good too and very tasty. Nothing was too much trouble. Thank you.

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Review from Sarah H (Daughter-in-law of Resident) published on 16 November 2022
Submitted via Website • Report

Overall Experience

While most of the staff are friendly, this place has many issues.
Communication is absolutely appalling. Unless you seek out staff, no one volunteers any information or progress. Issues have been highlighted to staff about my mother-in-law as while she has been assessed as 'independent' she has not

had a proper wash or brushed her teeth in the 5 weeks she has been there. She has been showered once. If my husband and I were not going to do this, this would have been the only shower for 5 weeks. I have also highlighted to staff and the deputy manager safety issues around medication. My husband was also given the access code to Green Lane, I presume so that staff does not have to answer the door. This is unacceptable when Green Lane is supposed to be a place of safety for the care users. I contacted Green Lane on the 2nd November 2022 to discuss my concerns and was advised a manager would call the next day. I am still waiting.

Reply from Katie Barnett, Marketing Executive at Green Lane Care Centre

Thank you for taking the time to leave us your feedback. We are very sorry to hear of the concerns that you have raised. We would like to reassure you that the door code is changed regularly, and the team are aware of the importance of not sharing this code. We promote independence and patients are provided with appropriate support so that they can reach independence and continue to use key skills to enable them to return home. However, we are sorry that the centre did not live up to expectations on this occasion and are striving to ensure we work on the points you have mentioned. Thank you and take care.

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Review from A S (Daughter of Resident) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience

Staff were very caring and supportive.
Looked after Mum's every need.
All staff have played a role in looking after Mum.
Been amazing and given all the care she needed so she can come home.

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Review from Sarah K (Daughter of Resident) published on 6 September 2022
Submitted via Website • Report

Overall Experience

Awful place, not fit for purpose. The staff do not wear correct PPE, no choice for residents, sat in their bedrooms day in, day out. Told when to go to bed and being shouted at, it's a disgrace. Would not have these people look after my dog.

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Review from Joan M (Resident) published on 18 August 2022
Submitted via Postal Card • Report

Overall Experience

Throughout my time at Green Lane, I have been shown nothing but kindness by every single member of staff. The cleaners have been thorough and the kitchen staff provides a nutritious variety of meals. Whatever needs I have had they have been really well attended to in a pleasant courteous manner. I will

miss everyone very much and can only say to management, admin and everyone thank you so much.

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Green Lane Care Centre

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Green Lane Care Centre Reviews (56)

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