Green Lane Care Centre

Green Lane, New Wortley, Leeds LS12 1JZ
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9.5 56 Reviews
  • Green Lane Care Centre, Leeds
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Care Provided by Green Lane Care Centre

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Schizophrenia
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Sadie Suthern (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Green Lane Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Gardens
  • Lift
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Yes


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Green Lane Care Centre Reviews (56)

Total of 56, showing 41-56
9.5

Green Lane Care Centre has a Review Score of 9.5 (9.490) out of 10, based on 32 reviews in the last 2 years. Over all time Green Lane Care Centre has 56 reviews.

Overall Experience

  • 40
  • 11
  • 0
  • 0
  • 5

Date Published

56
10
20
32
24

Review from Gillian K (Resident) published on 25 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy to be here, as I feel the staff are doing everything they can to enable me to cope when I return home. The physio is brilliant and nothing is too much trouble for the staff. I also feel in safe hands with the nursing care I receive.

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Review from S P (Cousin of Resident) published on 13 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff worked hard and were very good and friendly during visits. My cousin was well looked after and all of his care needs were met. The staff were respectful and considerate of his needs when administering medicines and treatments. I was kept informed by the nurses, physio and management when necessary
on my cousin's progress or changes to treatment.

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Review from P F (Son of Resident) published on 16 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found this to be a very caring and friendly home. They are doing everything possible to get my dad home.

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Review from Diane G (Daughter of Resident) published on 30 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 95-year-old mum was moved into Green Lane after a 6-week spell in hospital during which time her mobility deteriorated and she could no longer stand or walk when she arrived. The occupational therapy staff did their best but it soon became obvious she needed full-time nursing care. She was treated
at Green Lane with care, respect and kindness.

Reply from Olivia Shields, Marketing Assistant at Green Lane Care Centre

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Green Lane Intermediate Care Centre was so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Dorothy W (Daughter-in-law of Resident) published on 16 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother-in-law has received has been excellent. The staff are always helpful and welcoming.

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Review from Martin W (Son of Resident) published on 14 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We couldn't have asked for better care and professionalism with the care of my mother, who was here for over 8-weeks. Nothing was too much trouble for the staff.

Reply from Olivia Shields, Marketing Assistant at Green Lane Care Centre

Thank you, Martin, for letting us know how we are doing at Green Lane Intermediate Care Centre. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Keith D (Respite Resident) published on 14 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The dedication of all the staff - managers, nurses, physio, catering staff, maintenance and ambulance drivers, very patient and nothing was too much trouble.

Reply from Olivia Shields, Marketing Assistant at Green Lane Care Centre

Thank you, Keith, for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Have a wonderful day.


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Review from Harold T (Respite Resident) published on 15 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good care and support. All the staff were excellent. Did not sleep well due to noisy residents.

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Review from Christopher T (Son of Resident) published on 7 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly helpful staff who have worked tirelessly with my elderly and frail mother to give her back some quality of life. Straight on the issue of overmedication and physio, both of which have been needed for some 12 months. Thanks to all for the care and consideration. Mum has come on leaps and
bounds during her short stay to the present time.

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Review from Douglas A (Son of Resident) published on 16 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the last months of my mother's life, the care that Green Lane Intermediate Care Centre provided was first class. The management and staff were very professional and caring. The centre was always very clean and staff welcoming.

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Review from P A (Daughter-in-law of Resident) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At all times staff were very professional. The standard of care given to my mother-in-law was very good, all staff gave her the best care possible. The home always was fresh and welcoming.

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Review from Andrew J (Son of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fabulous place with kind, generous and knowledgeable staff who take great care with the elderly. I would not hesitate to recommend Green Lane to anyone. An absolute credit to all the staff and a gem of a place. Thank you, everyone, at Green Lane for looking after my mum so well.

Reply from Olivia Shields, Marketing Assistant at Green Lane Care Centre

Thank you, Andrew, for letting us know how we are doing at Green Lane Intermediate Care Centre. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Samantha H (Daughter of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Two carers went above and beyond their duties so many times. They were outstanding. Management were brilliant and flexible when we needed help and support. My mum enjoyed the meals. The home was the best one she has been to, while she's needed help.

Reply from Olivia Shields, Marketing Assistant at Green Lane Care Centre

Thank you, Samantha, for letting us know how we are doing at Green Lane Intermediate Care Centre. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Jennifer D (Daughter of Resident) published on 16 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was only in your care for four days before she passed away. The staff were very friendly and caring towards her. We feel as if she had the best possible care in her last few days. She said how lucky and happy she was to be at Green Lane.
She particularly enjoyed the last bath and hairdressing
appointment that your kind staff gave her.
Many thanks to you all. A very well-run care home.

Reply from Olivia Shields, Marketing Assistant at Green Lane Care Centre

Thank you, Jennifer, for your kind comments about our care team. We appreciate you taking the time to leave feedback for Green Lane Intermediate Care Centre. We understand how upsetting it must have been, and are so pleased you felt that our team lived up to expectation and treated your mother with dignity and the compassion she deserved during her short time at our home. Thank you again, if there is anything more we can do please do not hesitate to reach out.


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Review from C H (Daughter of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

No other care home experience to compare with. Mainly satisfied with the care, most of the care workers are polite, caring and treat their patients with extreme patience and dignity, sadly let down by a few. Not sure about night staffing as Mum says they do not answer her bell, she has to bang on the
table and shout for help. Also, night staff are supposedly meant to change glass and water on table, but dirty glasses have been found on many occasions. Signage of facility could be better as need to go upstairs and no sign to indicate this.

Reply from Olivia Shields, Marketing Assistant at Green Lane Care Centre

Thank you, Catherine, for your comments about Green Lane Intermediate Care Center. We appreciate you taking the time to give feedback and letting us know how we are doing. We have acknowledged the concerns you have, and improvements you have suggested to better the home. If you would like to discuss any concerns directly, please reach out to us at the home. Thanks again.


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Review from Pauline H (Daughter-in-law of Resident) published on 23 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one, Mum was treated with first-class care. She had all her needs looked after as and when she needed them.
The staff were wonderful and the food also.
My own dad has stayed here in the past and also received the same excellent care.
I would recommend this care home without hesitation.

Reply from Ronnie Cavanagh, Marketing at Green Lane Care Centre

Thank you for letting us know how we are doing at Green Lane Intermediate Care Centre. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Current Review Score: 9.5 (9.490)

Overview of Review Score

The Review Score of 9.5 (9.490) out of 10 for Green Lane Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.490 for Green Lane Care Centre is calculated as follows: ( (261 Excellents x 5) + (59 Goods x 4) + (11 Satisfactorys x 3) + (10 Poors x 2) + (18 Very Poors x 1) ) ÷ 359 Ratings = 4.49

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Green Lane Care Centre is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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