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Oakdale Care Home has a Review Score of 9.8 (9.808) out of 10, based on 54 reviews in the last 2 years. Over all time Oakdale Care Home has 80 reviews.
Review from Christine H (Friend of Resident) published on 7 March 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Lesley Brock, General Manager at Oakdale Care Home
We really appreciate your kind words. Knowing your friend is happy and comfortable is our highest priority, and we're glad you found the staff so accommodating.
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Review from G L (Daughter of Resident) published on 5 March 2025
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Overall Experience
5.0 out of 5
Reply from Lesley Brock, General Manager at Oakdale Care Home
We're delighted to hear that your father is happy and well-cared for. Our team works hard to create a positive and engaging atmosphere, and we're thrilled that it's making a difference. Thank you for taking the time to share your experience.
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Review from Sue J (Relative of Resident) published on 20 January 2025
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Overall Experience
5.0 out of 5
Reply from Lesley Brock, Manager at Oakdale Care Home
Thank you for your kind words. We are delighted that you enjoyed seeing the mini Shetland pony dressed up and that you found the entertainment, careers, and surroundings to your liking.
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Review from Sarah T (Daughter of Resident) published on 20 January 2025
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Overall Experience
5.0 out of 5
Reply from Lesley Brock, Manager at Oakdale Care Home
Thank you for your kind words. We are delighted that you enjoyed the festive atmosphere, the range of activities, and the beautiful decorations. We are especially pleased that you and your family enjoyed celebrating Christmas Day with our residents. We strive to make the holiday season special for everyone, and we are grateful for your appreciation of our staff's efforts.
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Review from Rob K (Son of Resident) published on 20 January 2025
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Overall Experience
5.0 out of 5
Reply from Lesley Brock, Manager at Oakdale Care Home
Thank you for your kind words about our staff. We are truly grateful that you have noticed their friendliness and welcoming nature. We are also delighted that your mother is enjoying the entertainment and activities. It's our goal to provide a stimulating and enjoyable environment for all our residents.
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Review from Cliff J (Friend of Resident) published on 17 January 2025
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Overall Experience
5.0 out of 5
Reply from Lesley Brock, Manager at Oakdale Care Home
Thank you for your kind words. We are pleased that you enjoyed your visit and the meal with the resident. We strive to make the visiting experience as smooth as possible.
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Review from Sharon K (Daughter-in-law of Resident) published on 17 January 2025
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Overall Experience
5.0 out of 5
Reply from Lesley Brock, Manager at Oakdale Care Home
Thank you for your kind words about the events we host. We are glad to hear that your mother-in-law enjoyed the entertainment and animals, and that the carers were friendly and helpful. We also appreciate that you enjoyed the hot drinks machine. We strive to provide a welcoming and enjoyable experience for all of our visitors, and we are always happy to hear feedback.
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Review from D M (Daughter of Resident) published on 16 January 2025
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Overall Experience
4.0 out of 5
Reply from Lesley Brock, Manager at Oakdale Care Home
Thank you so much for your feedback about your mum's stay. We are thrilled to hear that your mum is happy here and that her health and mobility have improved since joining us. We understand your concerns regarding laundry. We have increased the size of our housekeeping team to address these issues, and we are pleased to see a significant improvement in this area. Regarding food, we always offer alternative menus to cater to individual dietary needs and preferences. We have also recently addressed the menus to ensure they are both nutritious and appealing.
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Review from A C (Son of Resident) published on 27 November 2024
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Overall Experience
5.0 out of 5
Reply from Lesley Brock, Manager at Oakdale Care Home
Thank you so much for your kind words! We're thrilled to hear that you're happy with the home. You're very welcome, and we're glad you enjoyed the special event. It's always a pleasure to hear positive feedback about Remembrance Day events.
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Review from T C (Daughter-in-law of Resident) published on 27 November 2024
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Overall Experience
5.0 out of 5
Reply from Lesley Brock, Manager at Oakdale Care Home
Thank you so much for such lovely feedback! We're thrilled to hear that you like the home and find the team welcoming and caring.
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Review from T C (Son of Resident) published on 27 November 2024
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5.0 out of 5
Reply from Lesley Brock, Manager at Oakdale Care Home
Thank you for your kind words. We're so glad you enjoyed our Veterans event. It's important to honour and remember the sacrifices of our veterans.
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Review from B L (Relative of Resident) published on 27 November 2024
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Overall Experience
5.0 out of 5
Reply from Lesley Brock, Manager at Oakdale Care Home
Thank you for your kind words. We're so glad you enjoyed our Veterans event. It's important to honour and remember the sacrifices of our veterans.
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Review from R S (Friend of Resident) published on 2 October 2024
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5.0 out of 5
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Review from Janet P (Resident) assisted by family/friend published on 1 October 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Lesley Brock, Manager at Oakdale Care Home
Thank you so much for your kind words! We're absolutely thrilled to hear that you and your family have had such a positive experience. Your review means a lot to us, and we're committed to providing exceptional experiences for everyone who visits.
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Review from Robert R (Friend of Resident) published on 1 October 2024
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Overall Experience
5.0 out of 5
Reply from Lesley Brock, Manager at Oakdale Care Home
Thank you so much for your kind words! We're thrilled to hear that you've had a positive experience here. Creating a welcoming and enjoyable atmosphere is our top priority, and it's wonderful to know that our efforts are appreciated.
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Review from Jo H (Friend of Resident) published on 6 August 2024
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Overall Experience
5.0 out of 5
Reply from Lesley Brock, Manager at Oakdale Care Home
We're so happy you enjoyed your visit with us! Your feedback means the world. We hope to welcome you back again soon.
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Review from Brenda F (Cousin of Resident) published on 5 August 2024
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Overall Experience
4.0 out of 5
Reply from Lesley Brock, Manager at Oakdale Care Home
"I'm so glad you had a great time at the summer fete! It's fantastic to hear the staff went above and beyond. A beautiful garden and sunshine are the perfect combination for a memorable day."
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Review from A C (Cousin of Resident) published on 31 July 2024
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Overall Experience
5.0 out of 5
Reply from Lesley Brock, Manager at Oakdale Care Home
Thank you for your kind words. We are delighted to hear that your cousin is happy and well cared for at Oakdale. Your positive feedback about our staff and environment is greatly appreciated. It is our aim to provide the highest standard of care in a warm and welcoming atmosphere.
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Review from Martin B (Husband of Resident) published on 30 July 2024
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Overall Experience
1.0 out of 5
Reply from Lesley Brock, Manager at Oakdale Care Home
Thank you for taking the time to share your concerns about Oakdale Care Home. We would like to clarify that there have been no records of you having any involvement with the home over the past year. We take all feedback seriously and are committed to providing the highest quality of care to our residents. Our staff undergo regular training, including dementia care, to ensure they are equipped to meet the needs of our residents. We understand that fundraising events can be challenging for residents with dementia, and we carefully consider the suitability of such events.
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Review from J H (Daughter-in-law of Resident) published on 17 June 2024
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Overall Experience
5.0 out of 5
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The Review Score of 9.8 (9.808) out of 10 for Oakdale Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 54 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 52 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.808 for Oakdale Care Home is calculated as follows: ( (552 Excellents x 5) + (58 Goods x 4) + (17 Satisfactorys x 3) + (2 Poors x 2) + (6 Very Poors x 1) ) ÷ 635 Ratings = 4.808
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Oakdale Care Home is based on 52 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 52 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 18 Mar 2025
Please contact the Home for additional details.
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Job Title: Home Manager
Joined: 2022
Lesley says: “Too often we underestimate the power of a touch, a smile, a kind word, a listening ear, an honest compliment, or the smallest act of caring, all of which have the potential to turn a life around. My focus is on making those moments matter for our residents.”
Lesley has spent her whole career in care, with her roles taking her from nurse training to owning her own business in domiciliary care. She joins Oakdale having managed other nursing homes, and dementia-specific homes and has also owned and operated domiciliary care agencies throughout the southwest of England.
She believes that being a strong team is important and that managers in care must be “everything and more” to their team, to residents and to their families.
