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Oakdale Care Home has a Review Score of 9.8 (9.808) out of 10, based on 54 reviews in the last 2 years. Over all time Oakdale Care Home has 80 reviews.
Review from S G (Daughter-in-law of Resident) published on 29 May 2024
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5.0 out of 5
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Review from P G (Son of Resident) published on 28 May 2024
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5.0 out of 5
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Review from Joanne T (Daughter of Resident) published on 20 May 2024
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5.0 out of 5
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Review from A H (Son of Resident) published on 1 May 2024
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5.0 out of 5
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Review from Paula P (Wife of Resident) published on 4 April 2024
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Overall Experience
5.0 out of 5
Reply from Lesley Brock, Home Manager at Oakdale Care Home
Firstly, please let me extend our condolences for your loss. It's so heartwarming to read that your husband was happy and comfortable here - he is truly missed by the team. Thank you again for taking the time to leave us a review at such a sad time. Best wishes from us all at Oakdale.
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Review from C S (Friend of Resident) published on 28 March 2024
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Overall Experience
5.0 out of 5
Reply from Lesley Brock, Home Manager at Oakdale Care Home
It's wonderful to hear that you enjoyed our 'around the world cruise' activity. I'm so pleased you experienced our warm and welcoming ambience in the home too. The happiness and well-being of our residents mean everything to us, and we are dedicated to ensuring they feel at home and comfortable. Many thanks for taking the time to leave us your valuable feedback.
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Review from M D (Wife of Resident) published on 14 March 2024
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Overall Experience
5.0 out of 5
Reply from Lesley Brock, Home Manager at Oakdale Care Home
Thank you very much for taking the time to leave us this valuable feedback. We're so pleased your husband enjoyed his stay with us and felt comfortable and happy here. Residents' wellbeing is our absolute priority but we hope it also gave you peace of mind that he was in safe hands. Providing reassurance for loved ones is also incredibly important to us. Thank you again for your kind review.
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Review from Sue E (Wife of Resident) published on 26 January 2024
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Overall Experience
5.0 out of 5
Reply from Lesley Brock, Home Manager at Oakdale Care Home
Thank you very much for your valuable feedback. We're so pleased that you are able to feel reassured that your husband is in the safest of hands. Many thanks again.
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Review from R V (Respite Resident) published on 11 January 2024
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Overall Experience
5.0 out of 5
Reply from Lesley Brock, Home Manager at Oakdale Care Home
It's lovely to hear that you thoroughly enjoyed the Veteran's Day event that we held to present Veteran badges to our residents who served in the forces. It certainly was a fantastic day of commemoration. Many thanks for taking the time to leave us feedback.
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Review from Jane W (Friend of Resident) published on 11 January 2024
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Overall Experience
5.0 out of 5
Reply from Lesley Brock, Home Manager at Oakdale Care Home
Thanks for taking the time to leave a review; we really appreciate your feedback. We are so pleased to hear that you feel welcomed when you visit and that you can see your friend is being well looked after.
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Review from Roy L (Brother-in-law of Resident) published on 9 January 2024
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Overall Experience
3.0 out of 5
Reply from Lesley Brock, Home Manager at Oakdale Care Home
We appreciate your valuable feedback, thank you. It's great to hear that you feel at home when you visit Oakdale and that you feel your loved one is happy and settled. Many thanks.
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Review from Julie L (Sister of Resident) published on 9 January 2024
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Overall Experience
4.0 out of 5
Reply from Lesley Brock, Home Manager at Oakdale Care Home
Thank you for your lovely review. It is so heartening when our team hears that relatives enjoy coming to visit their loved ones and how they have seen first-hand that our residents are our priority. We are dedicated to making sure they feel comfortable and happy. Many thanks again for your valuable feedback.
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Review from S H (Friend of Resident) published on 18 December 2023
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Overall Experience
5.0 out of 5
Reply from Lesley Brock, Home Manager at Oakdale Care Home
Thank you for your lovely review. We always like to make a big effort to help create a vibrant atmosphere, which residents can enjoy. Our home's little community has certainly celebrated lots of fantastic events this year! Thanks again, we appreciate your feedback.
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Review from P H (Friend of Resident) published on 15 December 2023
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Overall Experience
5.0 out of 5
Reply from Lesley Brock, Home Manager at Oakdale Care Home
Thank you very much for taking the time to leave us a review. We are so pleased that you feel reassured that your friend is being well looked after by our team. It's also wonderful to hear that you feel welcomed and at ease in our homely environment when you visit. Thank you again for your valuable feedback.
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Review from Paul C (Son of Resident) published on 30 November 2023
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Overall Experience
5.0 out of 5
Reply from Lesley Brock, Home Manager at Oakdale Care Home
Thank you for your valuable feedback. It is often a very difficult decision to place your loved one in the care of others. So we are really pleased that you're able to feel reassured that your mother is being well looked after by our care team. Thank you again for your lovely review.
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Review from Gloria J (Friend of Resident) published on 28 November 2023
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Overall Experience
5.0 out of 5
Reply from Lesley Brock, Home Manager at Oakdale Care Home
We really appreciate you taking the time to leave us a review. It's wonderful to hear that your friend feels content and comfortable here - and that you enjoy coming to visit her. The happiness and well-being of our residents mean everything to us. Thank you again for your feedback.
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Review from Lyn A (Friend of Resident) published on 28 November 2023
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Overall Experience
5.0 out of 5
Reply from Lesley Brock, Home Manager at Oakdale Care Home
Thank you for taking the time to leave your feedback. It means a great deal to us to hear from residents, family and friends - and it is especially heartening when they feel reassured that their loved one is being well looked after by our team. Thank you again.
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Review from M B (Respite Resident) published on 2 November 2023
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Overall Experience
5.0 out of 5
Reply from Lesley Brock, Home Manager at Oakdale Care Home
Thank you for your valuable feedback. We are very sorry that the dining experience did not meet your expectations. To ensure that improvements are made, we have put in place food feedback forms and have set up a food committee, which meets every month to review the comments with the Head Chef and myself. We also have our menus displayed on every floor, including the bistro menu, which ensures different choices of meals are always on offer. Once again, thank you for taking the time to leave a review. We take all feedback very seriously and are committed to improving our service to residents.
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Review from Linda K (Friend of Resident) published on 11 October 2023
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Overall Experience
5.0 out of 5
Reply from Lesley Brock, Home Manager at Oakdale Care Home
Thank you for your feedback. It's wonderful to hear that you can see an improvement in your friend's overall well-being since she came to live at Oakdale. It's really important to us that residents feel at home and are able to continue to take part in the things that they enjoy. Thanks again for taking the time to leave us a review.
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Review from Rosemary S (Niece of Resident) published on 6 October 2023
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Overall Experience
5.0 out of 5
Reply from Lesley Brock, Home Manager at Oakdale Care Home
We're so pleased that your auntie and family enjoyed a special celebration at the home for her 95th birthday. Thank you very much for taking the time to leave us feedback. The team will be very happy to hear you all had a lovely day!
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The Review Score of 9.8 (9.808) out of 10 for Oakdale Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 54 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 52 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.808 for Oakdale Care Home is calculated as follows: ( (552 Excellents x 5) + (58 Goods x 4) + (17 Satisfactorys x 3) + (2 Poors x 2) + (6 Very Poors x 1) ) ÷ 635 Ratings = 4.808
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Oakdale Care Home is based on 52 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 52 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 18 Mar 2025
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Job Title: Home Manager
Joined: 2022
Lesley says: “Too often we underestimate the power of a touch, a smile, a kind word, a listening ear, an honest compliment, or the smallest act of caring, all of which have the potential to turn a life around. My focus is on making those moments matter for our residents.”
Lesley has spent her whole career in care, with her roles taking her from nurse training to owning her own business in domiciliary care. She joins Oakdale having managed other nursing homes, and dementia-specific homes and has also owned and operated domiciliary care agencies throughout the southwest of England.
She believes that being a strong team is important and that managers in care must be “everything and more” to their team, to residents and to their families.
