Oakdale Care Home

Kingsmill Road, Poole BH17 8RQ
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9.8 80 Reviews
  • Oakdale Care Home, Poole
This beautiful, purpose-built home offers residential, nursing and dementia care to 84 residents. Oakdale lies just a few minutes' drive from Poole town centre and Canford Heath. It is situated close to local amenities and recreational outlets and is easily accessible via the A35 and the A3049.

Oakdale understands that choosing a care home can be a difficult decision, but they are there to support you every step of the way. The team at Oakdale supports residents to continue to enjoy life, make new friends, continue with old hobbies and even try some new ones!

Whether you or a loved one require long term care or a respite stay, Oakdale offers care tailored to each person, delivered by dedicated healthcare professionals, recruited not only for their experience but also their compassionate natures. The friendly, dedicated and professional team provides tailored care to each and every one of the residents.

Oakdale Care Home is the perfect place for residents to be ‘home from home’ while benefitting from the extra support they may need to live an active and fulfilled life.

Facilities at a glance:

- Spacious, en-suite bedrooms
- Bistro style dining rooms
- Cosy lounge areas
- Pamper room / Hair salon
- Assisted bathrooms
- Landscaped gardens/courtyards
- Generous communal spaces
- Large verandas in the communal areas

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Care Provided by Oakdale Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 84 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lesley Brock (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (84)
    • Single Rooms with ensuite Wet Room (84)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Oakdale Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Please contact the home for further details on fees.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Oakdale Care Home Reviews (80)

Total of 80, showing 41-60
9.8

Oakdale Care Home has a Review Score of 9.8 (9.808) out of 10, based on 54 reviews in the last 2 years. Over all time Oakdale Care Home has 80 reviews.

Overall Experience

  • 64
  • 10
  • 1
  • 1
  • 4

Date Published

80
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26
53
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Review from Susan B (Niece of Resident) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been recently impressed by the care and attention the staff have shown to my aunt. They went to great lengths to make her 95th birthday special and she had a really lovely day as a result. I've also seen how caring they are with her in daily interactions.

Reply from Lesley Brock, Home Manager at Oakdale Care Home

Thank you for taking the time to leave a review. The feedback from residents and relatives is so valuable and helps us to continue to make improvements. The team will be especially pleased to hear that your aunt and your family enjoyed a special day together for her birthday. Many thanks.


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Review from Jacqueline S (Daughter of Resident) published on 21 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Oakdale Care Home is a modern, purpose-built care home with a lovely garden. The staff are all kind and caring, clearly with a strong management team. I feel it has been the perfect place for my mother's respite care.

Reply from Lesley Brock, Home Manager at Oakdale Care Home

Thanks for your valuable feedback. We're so pleased that the care and facilities have met your expectations and that your mother has enjoyed her respite stay. Many thanks again for leaving us a review.


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Review from Bernard S (Husband of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.

Reply from Lesley Brock, Home Manager at Oakdale Care Home

We really appreciate you leaving us a five-star review. Many thanks for your positive feedback.


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Review from Norma K (Resident) assisted by family/friend published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Food is very good. Entertainment is great and I enjoy all the different things we do. Nice to interact with other residents. Staff are very helpful and friendly.

Reply from Lesley Brock, Home Manager at Oakdale Care Home

Thank you very much for your review. It's fantastic when we receive feedback directly from our residents so that we can continue to improve and adapt to deliver the best service to those in our care. It's especially lovely to hear that you are enjoying all the social opportunities and companionship within our little Oakdale community.


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Review from M H (Daughter of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is clean and has a cosy/friendly feel. Staff are all very helpful and approachable when you need to discuss things with them. If anything changes, regarding Mum's care, they always phone to inform myself and my sister. There are several quiet spaces to meet with Mum, including garden, balcony
and quiet lounge areas. Highly recommend.

Reply from Lesley Brock, Home Manager at Oakdale Care Home

Thank you very much for your review. Feedback from family and friends is so important to us to ensure we continue to make improvements and provide the best care and service to residents. I'm pleased that you always feel involved with your mother's progress and care plan. Additionally, my door is always open should you ever have any questions. Thanks again.


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Review from leanne B (Next of Kin) published on 18 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited Oakdale for their family fun day. The home was lovely and welcoming. The staff were brilliant and ensured everyone was having a great time. The staff interacted well with all the guests and were great with the children doing hair braiding and face painting. Very impressed with Oakdale care
home and their staff.

Reply from Lesley Brock, Home Manager at Oakdale Care Home

Thank you very much for your lovely review. We're so glad you enjoyed our Family Fun Day - it was a wonderful day for residents, families and staff alike. We really appreciate your feedback. Many thanks!


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Review from B W (Daughter of Resident) published on 10 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Oakdale is an extremely nice care home, it is modern, cosy, spacious and clean. There are three floors, all of which have their own lounges, cosy nooks and restaurants. It has good garden/outside space. The management and staff are brilliant. They are all so supportive, not only to residents but to
their families as well, which is as important and really appreciated. The activities team work hard and provides a good and varied programme. Very reassuring that Mum is being cared for by such a nice, professional team and that he is safe. We highly recommend Oakdale!

Reply from Lesley Brock, Home Manager at Oakdale Care Home

Thank you very much for leaving us such a positive review. It's great to hear that the care and facilities meet your expectations - and particularly, that you and your family have also felt supported by the team. It means a lot to us when relatives feel reassured that their loved one is in the safest hands. Thank you again for your kind review.


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Review from Hayley M (Next of Kin) published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout my friend's stay with you of 11 months, she was treated with dignity and respect. All staff have been good; however, the member of staff on duty throughout the last week of care was exceptional. He went above and beyond; his kindness will be remembered always.

Reply from Lesley Brock, Home Manager at Oakdale Care Home

Firstly, please accept our sincere condolences for your loss. We are heartened that you could feel reassured that your friend was in safe hands and comfortable throughout her stay. Our team will be so happy to read your comments and know that they made a real difference. Thank you for taking the time to leave this review.


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Review from Sarah C (Daughter of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are amazing, so friendly and kind. They always make a fuss of our dad and make us very welcome. The home is modern yet cosy and kept clean.

Reply from Lesley Brock, Home Manager at Oakdale Care Home

Thank you very much for your positive review of our home. We are very pleased to hear that you enjoy visiting your father and feel welcomed by the team. It is especially heartening to know that you have peace of mind, knowing that he is being well looked after. Thank you again for taking the time to leave us a review.


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Review from J D (Resident) published on 3 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are amazing and so nice to residents.
I am pleased my friend is here.

Reply from Lesley Brock, Home Manager at Oakdale Care Home

We are so pleased to hear that you enjoy visiting your friend at our home and that you feel happy in the knowledge that she is being well looked after by our team. Many thanks for taking the time to leave a review.


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Review from S J (Daughter of Resident) published on 3 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very happy at this home, and the staff are incredible and go above and beyond each day. My mum has mental health problems, and they deal with Mum in a very dignified way and understand mental health excellently. The care home has very clean and nicely decorated rooms, and the chef cooks food
specifically for Mum.

Reply from Lesley Brock, Home Manager at Oakdale Care Home

Thank you very much for taking the time to write a review. It's lovely to hear that you feel confident and reassured that we are taking good care of your mother and that you enjoy spending time at the home with her when you come and visit. Thanks again - we really appreciate your feedback.


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Review from M M (Daughter-in-law of Resident) published on 27 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great home - staff are brilliant and caring. Activity groups keep the residents busy and active. Super new manager and deputy manager. Reception staff really helpful. The food is great and always looks appetising.

Reply from Lesley Brock, Home Manager at Oakdale Care Home

Thank you very much for taking the time to provide your valuable feedback. We are pleased to hear that you feel comfortable and reassured that your loved one is being well looked after by our team - and that your relative is enjoying the activities and social aspects. Many thanks for your review.


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Review from Clare J (Wife of Resident) published on 14 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A beautiful, modern, well-equipped home. Bright, spacious bedroom. Good sized lounges on each floor and smaller, more private lounge areas too. Most of the carers/nurses, etc are lovely, willing and cheerful. Good activities program. I think the home would benefit from recurring volunteers who can sit
with residents who may be lonely. Very happy with 24-hour visiting.

Reply from Lesley Brock, Home Manager at Oakdale Care Home

Thank you very much for taking the time to leave a review; your feedback is really valued. Our team will be so pleased to hear that you enjoy your visits to Oakdale and that you feel comfortable and reassured that your loved one is being well looked after. Many thanks.


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Review from B O (Resident) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring, empathetic staff.
Duties are carried out with care no matter what is required.
Soiled sheets are changed efficiently and expertly.

Reply from Lesley Brock, Home Manager at Oakdale Care Home

Thank you ever so much for taking the time to leave us a positive review. We are really pleased to hear that you are content with the services that we provide and that you feel comfortable and well looked after by the team. Many thanks for your valuable feedback.


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Review from M E (Granddaughter of Resident) published on 6 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This home should be avoided at all costs. The heartache my family have experienced is immeasurable and is a result of atrocious management and neglect. I don’t think they know what personal care is and they can’t appropriately deal with dementia patients, the staff are not properly trained and are lazy.
We are also one of 12 families whose loved ones have had jewellery go missing. Both of my grandparents resided at Oakdale, my grandma died there in August 2022, and thankfully, we were able to move my grandfather before his passing last week, to a wonderful home so he could die with dignity. I am overjoyed his final days were not spent here. The ever-changing management at this home should be appalled, they need an extreme shake-up, as my belief is that this home should be shut down immediately.

Reply from Lesley Brock, Home Manager at Oakdale Care Home

I am saddened to read of the upset both you and your family have felt. Following my response to your relative’s review, I am sorry that the care your grandfather received did not meet your expectations. My team and I are focused on delivering the very best care for our residents. We take staff recruitment and training very seriously to ensure we only recruit compassionate and hardworking individuals. We are a new management team and are enthused by feedback, as we continually review and improve our service to both residents and relatives.


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Review from A E (Daughter of Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

After two years we couldn't face seeing the neglect my dad experienced continue, despite numerous calls, emails and meetings with management who acknowledged failings and promised the earth, but nothing changed. The management only work 9-5 Monday to Friday, despite there being 5 managers. We have raised
our grievances with safeguarding, as have others, as we don't want any others to go through the upset we have. Mums jewellery disappeared from her person - which was reported to the police by a new member of staff and another 11 families experienced this upsetting event too. A crime number has now been issued. We have no wedding ring or her mum's wedding ring to pass down through the family and remember her by. Its been a very upsetting time for us all.

Reply from Lesley Brock, Home Manager at Oakdale Care Home

I am very sorry to read of your disappointment. As Oakdale’s new manager, I would like to apologise that the care your father received did not meet your expectations. My team and I are focused on delivering the very best care for our residents. My door is always open, and relatives and residents can make an appointment to speak to me at any time that is convenient for them. We aim to continually review and improve our service to both residents and relatives – as such, your feedback is an important part of this process.


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Review from Denise R (Daughter of Resident) published on 3 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank the staff at Oakdale enough for how they looked after Mum. They went above and beyond with her care. Nothing was too much trouble, and Mum was very confused, so lots of extra work. I am really grateful.

Reply from Lesley Brock, Home Manager at Oakdale Care Home

Thank you very much for taking the time to leave a review. Knowing that you felt comforted that your mother was being taken care of is really heart-warming to hear. Thank you for your kind words.


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Review from Paul R (Son of Resident) published on 27 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are amazing.
They look after my mum, which for me is great, and she is extremely happy.
Can't fault anything.

Reply from Lesley Brock, Home Manager at Oakdale Care Home

Thank you very much for your feedback. The team and I are really pleased to hear that your mother is happy and you feel reassured that she is being well looked after.


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Review from Tara D (Daughter of Resident) published on 17 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident of Oakdale. The kindness, care, respect and dignity given to my mother during her stay there were superb. I could not have wished for anything better other than to have moved her in earlier. Their knowledge of handling someone with dementia and end-of-life could not have been
faulted. They also extended their care to the family, which was very much appreciated.
I would also like to thank the group for the rapid response team. The team could not have been more efficient or kind. It was wonderful to find someone who understood exactly what I was going through, and the speed and response were more than I expected or even encountered anywhere else.

Reply from Lesley Brock, Home Manager at Oakdale Care Home

Firstly, please accept our deepest sympathies for your family's loss. We are very appreciative that you have taken the time to write a review. We really value feedback, and it is wonderful to hear about your positive experience at Oakdale. We are so happy that we could make your mother's stay a comfortable one and that you and your family felt comforted that she was being well looked after. The team will be heartened to know that the care she received and the process of moving in provided much reassurance for your family.


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Review from David M (Son of Resident) published on 9 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It was a slightly chaotic start to mum's moving in, however since the manager joined things are very much improved, and we are happy that mum is there. All the staff seem kind and caring and engage the residents. Mum particularly enjoys the animal visits organised.

Reply from Heidi Williams, Peripatetic Home Manager at Oakdale Care Home

Thank you for your review, and for taking the time to talk to me last week about your mother's move into Oakdale. I welcomed the chance to explain how we have improved our communication over recent months, and that those learnings have formed part of the new manager's induction and briefing. It's great to read your comments about the Oakdale team, and I'm especially pleased your Mum enjoys the regular animal visits.


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Current Review Score: 9.8 (9.808)

Overview of Review Score

The Review Score of 9.8 (9.808) out of 10 for Oakdale Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 54 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 52 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.808 for Oakdale Care Home is calculated as follows: ( (552 Excellents x 5) + (58 Goods x 4) + (17 Satisfactorys x 3) + (2 Poors x 2) + (6 Very Poors x 1) ) ÷ 635 Ratings = 4.808

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oakdale Care Home is based on 52 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 52 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 18 Mar 2025

Please contact the Home for additional details.


Awards / Recognitions (0)

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Meet the Team (1)

Lesley

Lesley Brock

Job Title: Home Manager

Joined: 2022

Lesley says: “Too often we underestimate the power of a touch, a smile, a kind word, a listening ear, an honest compliment, or the smallest act of caring, all of which have the potential to turn a life around. My focus is on making those moments matter for our residents.”


Lesley has spent her whole career in care, with her roles taking her from nurse training to owning her own business in domiciliary care. She joins Oakdale having managed other nursing homes, and dementia-specific homes and has also owned and operated domiciliary care agencies throughout the southwest of England.


She believes that being a strong team is important and that managers in care must be “everything and more” to their team, to residents and to their families.