Oakdale Care Home

Kingsmill Road, Poole BH17 8RQ
Submit a Review
9.8 80 Reviews
  • Oakdale Care Home, Poole
This beautiful, purpose-built home offers residential, nursing and dementia care to 84 residents. Oakdale lies just a few minutes' drive from Poole town centre and Canford Heath. It is situated close to local amenities and recreational outlets and is easily accessible via the A35 and the A3049.

Oakdale understands that choosing a care home can be a difficult decision, but they are there to support you every step of the way. The team at Oakdale supports residents to continue to enjoy life, make new friends, continue with old hobbies and even try some new ones!

Whether you or a loved one require long term care or a respite stay, Oakdale offers care tailored to each person, delivered by dedicated healthcare professionals, recruited not only for their experience but also their compassionate natures. The friendly, dedicated and professional team provides tailored care to each and every one of the residents.

Oakdale Care Home is the perfect place for residents to be ‘home from home’ while benefitting from the extra support they may need to live an active and fulfilled life.

Facilities at a glance:

- Spacious, en-suite bedrooms
- Bistro style dining rooms
- Cosy lounge areas
- Pamper room / Hair salon
- Assisted bathrooms
- Landscaped gardens/courtyards
- Generous communal spaces
- Large verandas in the communal areas

Show Oakdale Care Home on the Map

Care Provided by Oakdale Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 84 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lesley Brock (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (84)
    • Single Rooms with ensuite Wet Room (84)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Oakdale Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Please contact the home for further details on fees.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Oakdale Care Home Reviews (80)

Total of 80, showing 61-80
9.8

Oakdale Care Home has a Review Score of 9.8 (9.808) out of 10, based on 54 reviews in the last 2 years. Over all time Oakdale Care Home has 80 reviews.

Overall Experience

  • 64
  • 10
  • 1
  • 1
  • 4

Date Published

80
15
26
53
27

Review from Judith F (Cousin of Resident) published on 8 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On every visit, I have found the staff extremely helpful and friendly. I have always been impressed by the level of care they have always shown to my cousin. The home is always clean and tidy. They seem to be always striving to make the residents as comfortable as possible.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David I (Husband of Resident) published on 17 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very caring and helpful, and I would recommend the care home to friends.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue T (Wife of Resident) published on 16 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Arrived for my usual visit on our ruby wedding to find we were taken to a private lounge which was beautifully decorated with anniversary banners and balloons. They were also crayons, posters to colour and bubbles for our young grandchildren to keep them amused. The staff then came in with an incredible
cake, made by the home chef, which was delicious. Photos were taken and given to us along with a card. A big thank you to those at Oakdale for making this a special celebration.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda T (Daughter of Resident) published on 7 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father returned from hospital very depressed and felt uncared for and he also felt he had not been treated with kindness and respect. However, since being the care home this has all changed and we have our dad back! Nothing is too much trouble for the staff and that extends to family members too.
There is entertainment and he is able to socialise which has made such a difference following his previous isolation in hospital. The food is amazing with a huge choice, the rooms are light and airy and the home is clean and brightly decorated. I highly recommend Oakdale. A big thank you to everyone involved.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J P (Daughter of Resident) published on 11 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My mum went in for 4 weeks respite. It was nothing like we thought it would be. I collected her early and she was very happy to come home. From what she has told me, she spent most of the time in her room and there were other issues which weren't resolved even though I did try. It wasn't the right
place for her.

Reply from Rachel Smith-Harrison, Home Manager at Oakdale Care Home

Thank you for bringing your concerns to our attention. I am sorry to see you and your mother were unhappy with Oakdale during her respite stay with us, and we sincerely apologise that her stay did not meet your expectations. It’s disappointing that we did not have the chance to discuss the issues with you whilst your mother was with us. Unfortunately, during her stay, increased Covid prevention measures were in place and so your mother was unable to experience everything our home has to offer. However, I am pleased to see you were satisfied with the rooms and the cleanliness of our home – both are things that our team pride themselves on. We genuinely appreciate all feedback from our customers as it helps us to raise standards across all of our homes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H C (Daughter of Resident) published on 28 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are pleasant and helpful at all times to my Dad and visiting family. Nothing is too much trouble and the staff appreciate that this situation is new to our family and are happy to answer the questions asked. At 98 and 1/2, my dad is very limited but the staff keep him clear, well-fed and water
is available. The bid sides are wonderful keeping dad safe and clean looking with the white sheets, I asked Dad how he feels he said "safe" Thank you Oakdale Care Home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Wendy G (Wife of Resident) published on 2 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

My husband was in this care home for approximately one year. He is very deaf and has severe muscular degeneration is unable to walk or stand and is doubly incontinent. When visiting him I frequently found he did not have his hearing aids in, he was always in bed, had very dirty (and untrimmed) fingernails.
I have often called for nurses when he needed changing and waited more than 10 minutes for a response. He spent most of the day alone, his water out of reach. I could write reams of complaints which were not addressed.

Reply from Mike Lyons, Managing Director at Oakdale Care Home

Firstly, thank you for bringing your concerns to my attention, I found our telephone conversation very useful. We take all feedback very seriously, and we apologise sincerely that our service standards and levels of care have not met your expectation.
As we discussed during our call, I am investigating all of the points that you raised with our management team, and will ensure that the required improvements are made. Our aim is to continually improve, and deliver high quality and person-centred care. As such, feedback from customers helps us to raise the standards across all of our homes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Les D (Son-in-law of Resident) published on 5 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Urgent respite care was needed for my father-in-law and our first point of contact with one team member - the family can only describe his help and support from the outset as exceptional. Within 24-hours a place was arranged for my father-in-law at Oakdale where he spent 2 weeks being cared for by the
superb staff. He had a beautiful suite with all amenities, great food and 24-hour care. For the family it has meant peace of mind in the knowledge he was receiving the best of care at a vulnerable stage in his recovery. Thank you to everyone at Oakdale and the Encore team.

Reply from Alaina Morgan-Free, Marketing Manager at Oakdale Care Home

Thank you for taking the time to write a review, Les. We really value feedback and it is wonderful to hear of your positive experience at Oakdale. We are very pleased that your father-in-law enjoyed his respite stay with us and the team will be heartened to know that the care he received and the process of moving in provided much reassurance for your family.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Patricia M (Resident) published on 16 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here. Everything is brilliant. You can't complain about anything. The staff are very good and caring.

Reply from Amy Grohmann, Marketing Manager at Oakdale Care Home

Thank you for your review, that's wonderful to hear that you are enjoying living at Oakdale Care Home. Lovely to hear that our care team are looking after you. Please don't hesitate to ask if there is anything else that we can do to help.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from V T (Niece of Resident) published on 26 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very well appointed care home, with great facilities, delicious food and kind, compassionate and friendly care.

Reply from Amy Grohmann, Marketing Manager at Oakdale Care Home

Thank you for your kind review. I will pass your great comments and feedback onto the Home Manager and the team at Oakdale.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Fiona K (Sister of Resident) published on 13 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and I are delighted with the support and care he is receiving. I asked what he would like to say about Oakdale and he said: 'It's great! Lovely food, staff are brilliant, very helpful. Very comfy bed and the home is well laid out with a nice garden'.

Reply from Amy Grohmann, Marketing Manager at Oakdale Care Home

Thank you for taking the time to write us a review Fiona, it's much appreciated. It is wonderful to know that your brother has settled into his new home and is enjoying it here. I will pass both his and your kind comments onto the team there.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jo J (Daughter of Resident) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We've been delighted with the level of care and support from the team at Oakdale, particularly during this difficult time with COVID-19. The facilities are excellent - just what you'd expect from a brand new care home. Dad has told me he's very happy with his care and particularly enjoys the food.
It's
very reassuring to know that Dad is being well looked after and we've appreciated all the efforts of the team to keep us updated on Dad's health and wellbeing at a time when we've not been able to go and see him.

Reply from Amy Grohmann, Marketing Manager at Oakdale Care Home

Thank you for your review. It's wonderful to know that your Dad is happy at Oakdale even during these testing times. I'm sure it's very reassuring for you to know that he is happy and being well looked after. Thank you again


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M W (Wife of Resident) published on 27 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience of the home very good. Staff very helpful and very clean.

Reply from Amy Grohmann, Marketing Manager at Oakdale Care Home

Thank you for your review, we are really pleased that you've had a good experience of our care home, if there is anything we can do to make it a fantastic experience, please do let us know.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K L (Niece of Resident) published on 22 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel I was too hasty with a previous review; a small observation was immediately rectified, and everything now I am extremely satisfied with. Nothing is too much trouble for any of the staff. Even with this difficult time; the relatives are made to feel included and offered ways to keep in contact
with loved ones.
The relief to know your loved one is happy and so well cared for. I cannot imagine what I would have done without the 'Oakdale'.
Keep up the good work - you are an excellent team, each and everyone of you.

Reply from Amy Grohmann, Marketing Manager at Oakdale Care Home

Thank you for your kind review and that is fantastic to hear that a small observation was immediately rectified. We always encourage any of our residents or their relatives to come and chat to us if there is anything we can do better or provide. I will be sure to pass on your thanks to the Home Manager and the Oakdale team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen K (Daughter-in-law of Resident) published on 5 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having looked at four other homes in the area, from the moment my husband and myself stepped foot in The Oakdale, we knew we had found the place for my father-in-law. The place is immaculate and beautifully decorated. The private rooms (all with en-suite) and the communal areas are all light, airy and
very welcoming. All of the staff that we have met so far, have gone above and beyond to be friendly, helpful and supportive. Nothing is too much trouble for them.
The quality of the food is outstanding and could easily put some top-class restaurants to shame!
One thing that I particularly like about The Oakdale, is that the residents aren’t just plonked in front of a television and forgotten about. They are encouraged to sit together in the communal areas and socialise, which is lovely. My father-in-law has loved having 'a bit of banter' with the staff and other residents.
We look forward to visiting my father-in-law and are hoping that he decides to stay, after his period of respite.

Reply from Amy Grohmann, Marketing Manager at Oakdale Care Home

Thank you for your kind review. We are really pleased that both you and your husband have found the 'right' home for your father-in-law and more importantly, your father-in-law is happy at Oakdale too! We hope he decides to stay on and make Oakdale his new home after his respite stay. Thank you again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D S (Son of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely clean home. Lovely staff, very patient and caring. Amazing food. I feel at home visiting. Staff are my friends. So glad dad chose this home for himself he is looking so well cared for.

Reply from Amy Grohmann, Marketing Manager at Oakdale Care Home

Thank you for your review. We're very proud of our Oakdale Care Home and we are so pleased that your dad is enjoying staying with us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elliott B (Son of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So far our experience of the Oakdale Care Home has been excellent, the quality of care and standards of the facility provides us with the confidence that my father's time at the home will be a happy and healthy one. Long may this standard of care continue.

Reply from Amy Grohmann, Marketing Manager at Oakdale Care Home

Thank you for your review. We are really pleased that your experience of our Oakdale Care Home has been excellent. It's lovely having your father as a resident with us and we know it will continue to be a happy stay for him!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lisa H (Daughter-in-law of Resident) published on 15 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law stayed for 3 weeks over the Christmas period. She lives in her own home and has home visits x4 paid for by her local authority. We wanted her to come and stay with us but this was not possible. Your home was recommended by a friend and from first setting foot in the door when we came
to view, we knew this would be perfect for Mum. Staff are welcoming, friendly and warm. Rooms were modern and spacious. Food was fantastic. We are now planning on moving mum down here permanently. 7-star service. Thank you.

Reply from Amy Grohmann, Marketing Manager at Oakdale Care Home

Thank you so much for your kind review. We strive to provide a home for our residents which allows them to 'feel at home' with the added benefits of any extra help or assistance they may need, so we are very pleased that your mother-in-law had such an enjoyable stay with us! Please do not hesitate to let us know if we can do anything further to help welcome her back. I will be sure to pass on your thanks and kind words to the team at Oakdale. Thank you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M M (Respite Resident) published on 3 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am here for 2 weeks respite after an infection. I have been looked after very well. Staff helpful and friendly.

Reply from Amy Grohmann, Marketing Manager at Oakdale Care Home

Thank you for your kind review, we're pleased you have enjoyed your stay with us and we hope you are feeling much better now. You are more than welcome to come and stay with us again!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K B (Daughter of Resident) published on 12 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since arriving, my father has settled in very quickly. All the staff are polite, friendly and he receives excellent care. He really loves his meals which are of a really high standard. The home is beautiful and I always receive a warm welcome from the staff. They are happy to answer any questions I
have. Knowing he's well cared for 24/7 is really comforting and more importantly knowing he's happy. It's lovely visiting him and spending time having a cuppa in the bistro area, lounge or his room. I'd highly recommend the Oakdale home.

Reply from Amy Grohmann, Marketing Manager at Oakdale Care Home

Thank you for your lovely review and we are very pleased to hear that your Dad has settled into Oakdale so well. If there is anything further we can do to make him feel at home, please just let us know.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.808)

Overview of Review Score

The Review Score of 9.8 (9.808) out of 10 for Oakdale Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 54 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 52 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.808 for Oakdale Care Home is calculated as follows: ( (552 Excellents x 5) + (58 Goods x 4) + (17 Satisfactorys x 3) + (2 Poors x 2) + (6 Very Poors x 1) ) ÷ 635 Ratings = 4.808

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oakdale Care Home is based on 52 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 52 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 18 Mar 2025

Please contact the Home for additional details.


Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Lesley

Lesley Brock

Job Title: Home Manager

Joined: 2022

Lesley says: “Too often we underestimate the power of a touch, a smile, a kind word, a listening ear, an honest compliment, or the smallest act of caring, all of which have the potential to turn a life around. My focus is on making those moments matter for our residents.”


Lesley has spent her whole career in care, with her roles taking her from nurse training to owning her own business in domiciliary care. She joins Oakdale having managed other nursing homes, and dementia-specific homes and has also owned and operated domiciliary care agencies throughout the southwest of England.


She believes that being a strong team is important and that managers in care must be “everything and more” to their team, to residents and to their families.