Ruddington Manor Care Centre

Ruddington Gardens, Ruddington, Nottingham NG11 7HL
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9.2 55 Reviews
  • Ruddington Manor Care Centre, Nottingham
Welcome to Ruddington Manor; a lovely and luxurious care home located in the village of Wilford. Ruddington Manor is a purpose-built 66 bed ‘new generation’ care facility that has been expertly designed to meet all current CQC requirements and provides the highest standards of safety, comfort and care. The care home offers residential and nursing care

Internally, the attention to detail is impressive. The high specification and décor of Ruddington Manor have been carefully considered by an interior designer, creating stylish yet comfortable and practical spaces for residents to enjoy.

Arranged over three floors, the facilities at Ruddington Manor are exceptional, with each floor enjoying its own communal lounges and restaurants. All bedrooms boast en suite wet rooms, and there is also a spa assisted bathroom, hairdresser & nail bar. There are beautiful, mature gardens and outside seating areas at Ruddington Manor along with a terrace area to the first floor.

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Care Provided by Ruddington Manor Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Anne Mirasol (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2018
    • Number of floors: 3

Funding & Fees Guide for Ruddington Manor Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,425
    • Self-Funded Residential Dementia Care from £1,475
    • Self-Funded Nursing Care from £1,525
    • RESPITE Self-Funded Residential Care from £1,550
    • RESPITE Self-Funded Residential Dementia Care from £1,550
    • RESPITE Self-Funded Nursing Care from £1,550

  • Nursing Care plus FNC £235.88


    Respite stay minimum of 2 weeks - from £1,550 per week.


    We do not provide Nursing Dementia Care.
  • (these prices are only a guideline, please contact Ruddington Manor Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome, encouraged to avoid meal times if possible and after 8pm when residents may be relaxing in nightwear.


  • Parking

  • Parking is available on site. Visitors asked if they park on the local roads to be courteous to neighbours.


Ruddington Manor Care Centre Reviews (55)

Total of 55, showing 21-40
9.2

Ruddington Manor Care Centre has a Review Score of 9.2 (9.160) out of 10, based on 17 reviews in the last 2 years. Over all time Ruddington Manor Care Centre has 55 reviews.

Overall Experience

  • 44
  • 6
  • 1
  • 1
  • 3

Date Published

55
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5
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38

Review from Sharon S (Daughter of Resident) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, caring staff.
Welcoming and comfortable environment.
Clean and safe.
Well prepared meals.

Reply from Laura Lambert, Care Home Manager at Ruddington Manor Care Centre

Thank you for your kind review. We really appreciate your feedback.
Many thanks


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Review from Doreen R (Wife of Resident) published on 24 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

One of the best homes lovely being here team Manager and the team will always listen, helpful and understanding. The reception is very helpful and considerate.
Staff, cleaners, cooks very good.

Reply from Laura Lambert, Care Home Manager at Ruddington Manor Care Centre

Thank you for taking the time to write a review for the care home - we really appreciate it.
I have shared your feedback with the team and it is lovely to hear you feel supported. It is a pleasure to be caring for your husband.
Many thanks


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Review from A W (Daughter of Resident) published on 24 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I am entirely dissatisfied with the lack of transparency regarding care home visiting. We have been prevented from visiting due to several outbreaks of Covid among staff members, and those visits permitted have been limited in duration. Both of which contravene Government Guidelines, 'the duration of
visits should not be limited if safe visiting practices can be maintained' and ' during an outbreak, care providers should also continue to offer visits in well-ventilated spaces with substantial screens, visiting pods or from behind windows'. I have tried to contact the care home manager, by phone and via email, however, they are repeatedly unavailable.

Reply from Dawn Collett, Commissioning Director at Ruddington Manor Care Centre

We appreciate how very difficult it has been for family members not being able to visit during the pandemic, as we do what we can to keep residents, staff and family members safe. It was a relief when the government allowed every resident to have an ‘Essential Care Giver’ as this has definitely made a difference to the wellbeing of residents. We welcomed this change in guidance and understand your loved one and other residents have managed to benefit from this opportunity. We do sincerley apologise that you were dissatisfied with your experience whilst the home was required to follow both government and local infection control guidance.


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Review from Karen F (Daughter of Resident) published on 3 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Words can not express how happy I am with the care and service provided to my mum. The staff are amazing, full of energy and always go above and beyond. The days are fun-filled with activities and the residents are always entertained. The staff are truly devoted to their work and take such pride and
passion in caring and developing a bond with the residents.

Reply from Tracy Johnston, Manager at Ruddington Manor Care Centre

Hi Karen,
Thank you so much for your humble words.
It was a pleasure to meet you finally and glad that you had some real quality time with Mum. See you soon. Tracy


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Review from Michelle A (Daughter of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The transition from respite care to permanent care for my father was made so much smoother by the care provided by the manager and her team at Ruddington Manor. A sensitive, caring environment that allows the user dignity and an individual approach. Would recommend.

Reply from Tracy Johnston, Manager at Ruddington Manor Care Centre

Dear Michelle, thank you for taking the time to write a review for the care home - we really appreciate this in the home and it's a pleasure caring for your father. We really understand it's a difficult time for all through the transition period and we are here any time you need anything - Tracy


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Review from Catherine R (Daughter-in-law of Resident) published on 25 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment my husband and I stepped over the threshold of the Manor, we knew we had found a vibrant, welcoming home for my mother-in-law. This was a huge transition for her and the family, having to move her from her tight-knit community in York to Nottingham. I can only thank you for your support
during that time. Despite all the recent challenges, the staff treated my mother-in-law with love and respect and continued to bring joyful experiences into her life. Thank you to the well-being team for trying to guide her through many Skype calls and patiently encourage her to talk to a screen. She has been able to watch her great-grandson grow and entertain her. Thank you to all the caring team, hospitality, housekeeping, catering and administration staff. I appreciated the kindness and affection you gave her, particularly during the last few months of her life.
Thank you to the manager. Words will never be enough to express how grateful I have been for your guidance and support.

Reply from Tracy Johnston, Manager at Ruddington Manor Care Centre

Dear Catherine - we really appreciate the time taken to complete this review and I along with the team also thank you all for being part of our big family here at Ruddington Manor - we hope to see you again soon in the future - Tracy.


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Review from Mark R (Son of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum lived at Ruddington Manor for 20 months from August 2019 to May 2021 when sadly she died. Although she did struggle to adjust initially, she settled in quite well and enjoyed watching the social/well-being events organised by the team and the general bustle of the place. Obviously, this last
year was the best and worst time to be there. Best because we knew she was cared for and occupied. Moreover, the home staff largely kept Covid out of the home and protected the residents really well. But of course, the downside was that I was only able to see Mum twice in her last year of life. Before that (and imposed restrictions) the home welcomed any family members visiting her and extended the same welcome to us as they did the residents. It is during the last two months of Mum's life though that Ruddington Manor staff came into their own. They cared for her with great commitment and respect. Her passing was peaceful because of it.

Reply from Tracy Johnston, Manager at Ruddington Manor Care Centre

Mark, I would really like to thank you personally for taking the time to send this review for Ruddington Manor and we all appreciate your feedback as a team - an absolute pleasure to care for such a wonderful lady who is really missed in the care home. Kind regards, Tracy.


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Review from Mike R (Son of Resident) published on 5 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ruddington Manor was a jewel of a find when my mum eventually became too frail to live independently. It was a huge change for her, of course, but it wasn't long before she was joining in with the activities and interacting with the staff and other residents. I have been particularly impressed with
the current manager, who is not only very capable but also eminently approachable, with a hands-on approach to her role. The wellbeing team leader and staff are really enthusiastic and excellent at engaging with residents. The care staff are professional and truly do care about their clients, dealing with difficulties with patience and compassion. The same goes for the hospitality team members with whom I have interacted. During the pandemic, we have been able to keep in touch via Skype sessions and visits when allowed. I could not guess how many calls I made to the receptionists and office staff over this period but they were always answered with respect and warmth. Highly recommended.

Reply from Tracy Johnston, Manager at Ruddington Manor Care Centre

Dear Mike
Thank you so much for taking the time to write this really humble review for the care home. An absolute pleasure to care for a special lady and to know a lovely family also - we hope to see you soon and thank you also from the care home for your support and involvement - kindest regards Tracy


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Review from Lorraine S (Daughter of Resident) published on 21 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ruddington Manor care home provided the most wonderful care to my dad. Every member of staff from the matron to the kitchen staff knew my dad by his name and would make time to have little chats with him. He was always very proud of the quality of environment, food and care that he received here. As
his daughter, all communication was fantastic even getting responses to emails out of hours. It is clearly a vocation to the staff at Ruddington Manor who are clearly driven by the quality of care they provide.

Reply from Tracy Johnston, Manager at Ruddington Manor Care Centre

Dear Lorraine, thank you for taking the time to write a review for the care home. It was a pleasure to be able to care for and know your dad and loved our little chats putting the world to rights. Hope to see you again soon


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Review from Rose (Daughter of Resident) published on 18 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This has not been an easy 12 months due to the many issues which arise once a relative is admitted to a care home and in addition of course there has been the lockdown. What has impressed me about Ruddington Manor is that not only are the staff 100% committed to helping the residents to have the best
quality of life but they also care about the families and support them too. The manager has been extremely helpful and supportive, working hard to resolve any difficulties that my mum has had. In fact, working over a period of time and going above and beyond to build a relationship with my mum. The staff obviously have a lot of knowledge and experience and communicate well with one another to ensure they all know the needs of each individual resident. Having spent more time recently in the Manor, due to visits with covid testing, I have seen first hand the cheerful working environment and am impressed with how all the staff have adapted to having to work in a way non of us imagined pre-covid.

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Review from David R (Son-in-law of Resident) published on 18 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ruddington Manor Care Centre has provided excellent care for my mother-in-law over the last 17 months since she moved in. The Centre has a very high standard of facilities in a new building and the attitude and hard work of the staff and management have been exemplary.

Reply from Tracy Johnston, Manager at Ruddington Manor Care Centre

Thank you, David, we appreciate the time you have taken to submit a review for the care home.


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Review from Melanie T (Granddaughter of Resident) published on 19 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our nonna was taken into Ruddington Manor following a stay in hospital. She was admitted with frailty. She had exposure to Covid at the hospital and went on to test positive. Ruddington were transparent and clear with us and cannot say for sure if the virus was from them or the hospital. The dignity
and compassion they showed to our beloved nonna cannot be measured. The team were incredibly busy working long shifts during this pandemic: visitors were not allowed and therefore numerous calls were made daily for updates. The staff always made time to speak and fully answer our concerns. Every effort was made for us to have virtual visits to our nonna via WhatsApp video calls. We lost our nonna on New Year's Eve, we were permitted a visit to say goodbye. The staff treated her as an individual and did their best to make allowances that were safe for all. The staff were outstanding with their love and care for Nonna and the entire family.

Reply from Dawn Collett, Commissioning Director at Ruddington Manor Care Centre

Thank you for taking the time to write this review, when you and your family are going through such a sad, difficult time. I will ensure the staff team read your review along with the lovely email you sent to the home manager. Your kind words will mean a lot to them at this time.


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Review from Cheryl S (Daughter of Resident) published on 21 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved my dad to this nursing home after a hospital spell which was the result of a TIA (transient ischaemic attack).
As a family, we were concerned about Dad remaining in a previous care home without any nursing knowledge and decided to take him directly to Ruddington Manor from the hospital.
Our
experience could not have been better, from meeting the manager 24 hours before Dad's discharge, she and her team worked with speed and amazing support and care to take Dad in and settle him into his new home. His dementia meant that he was very confused but he started to immediately enjoy the company and the food which had a priority for him.
He enjoyed the interaction with all the staff, especially the entertainment team and was made to feel at home.
I would highly recommend Ruddington Manor from absolute every aspect.

Reply from Tracy Johnston, Manager at Ruddington Manor Care Centre

Cheryl, it was an absolute pleasure to care for your dad, and meet such a lovely supportive family - thank you for taking the time to review the home it means a lot to us.


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Review from Erzsebet V (Daughter of Resident) published on 3 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A huge and heartfelt thank you to the manager and her wonderful team of workers who have taken care of Mum during her stay at Ruddington Manor. Mum has been well cared for, and her health and well being has improved greatly during her time here. I can’t thank you all enough.

Reply from Tracy Johnston, Manager at Ruddington Manor Care Centre

A huge thank you for your review - really appreciated by the whole team here at Ruddington Manor - a pleasure to care for your mum.


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Review from Chris B (Son of Resident) published on 2 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent all-round care.

Reply from Tracy Johnston, Manager at Ruddington Manor Care Centre

Thank you for taking the time to write a review for our care home - it was a pleasure caring for your loved one.


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Review from Louise D (Friend of Resident) published on 31 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was a respite resident for 2 months. A beautiful care home, very professional and helpful, caring management team - especially the lady manager who would go out of her way to help with anything small or big. My friend had a lovely stay and will move to the home permanently when her time is
ready.

Reply from Tracy Johnston, Care Home Manager at Ruddington Manor Care Centre

Thank you for taking the time to complete a review for the care home. Your feedback is really important to us at New Care Ruddington Manor - Kind regards, Tracy.


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Review from Andrew B (Son of Resident) published on 2 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team provide high-quality person-centred care. No request is too much trouble.
It is easy to talk to the team about Mum's care needs. Mum is very happy with the care she receives and gels well with all the staff. Carry on the good work.

Reply from Dawn Collett, Commissioning Director at Ruddington Manor Care Centre

Thank you for taking the time to write this lovely review, it is appreciated and I will pass it onto the team.


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Review from Melanie J (Daughter of Resident) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff go above and beyond what is required to ensure all residents are well cared for and as happy as they can be. Nothing is too much trouble. Relatives feel involved in decision making and very welcome each time they visit. I'm so happy we chose Ruddington Manor for my Mum.

Reply from Tracy Johnston, Home Manager at Ruddington Manor Care Centre

Dear Melanie. Many thanks for taking the time to complete such a lovely review for the home, really appreciated, Kind regards, Tracy.


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Review from Sarah J (Niece of Resident) published on 28 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ruddington Manor is a beautiful clean friendly care home. The atmosphere is great and have to say improved over the last couple of months. Staff are so caring and professional. Great social environment and a variety of things to do. Nothing is too much for the team including the manager who is very
caring, helpful and involved. Highly recommend this home as the quality matches the warm environment.

Reply from Tracy Johnston, Home Manager at Ruddington Manor Care Centre

Many thanks for taking the time to complete a lovely review - all feedback is appreciated.


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Review from Joy D (Friend of Resident) published on 27 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ruddington Manor is an amazing place. My friend came here last month for four months and had improved and made so much progress, so much so, she was able to return home and live alone. However, her condition deteriorated, and she needed care again, the more important reason is she needed a safe environment.
We came back on my recommendation. I advised the family to bring here back to Ruddington Manor, she knew all the staff and residents and seemed to blossom at the care centre. My friend needs stimulation and the wellbeing team managed to keep her calm and happy, with an abundance of meaningful activities. Staff really have looked after her well in the past and continue to do so. She is now settled, and the family are delighted with the change in her. She has settled really well back there. I often visit, and she is always busy taking part in activities, I also love taking part, it feels like home at the centre.

Reply from Tracy Johnston, Manager at Ruddington Manor Care Centre

Dear Joy - it was lovely to read such a fabulous review and thank you for taking the time to complete this for the home - Kind Regards Tracy


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Current Review Score: 9.2 (9.160)

Overview of Review Score

The Review Score of 9.2 (9.160) out of 10 for Ruddington Manor Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.160 for Ruddington Manor Care Centre is calculated as follows: ( (108 Excellents x 5) + (59 Goods x 4) + (7 Satisfactorys x 3) + (9 Poors x 2) + (17 Very Poors x 1) ) ÷ 200 Ratings = 4.16

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ruddington Manor Care Centre is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (2)

Reanne

Reanne Machin

Job Title: Deputy Manager

Before my promotion to Deputy Manager, I started working at Ruddington Manor as Head of Residential Care in 2021, this was following a few years as a Senior Care Assistant for those living in Residential Dementia care. I found myself working in a Dementia Specialist Nursing Home whilst at University studying Health and Social Care, I found a passion for elderly care and have gradually progressed within the industry.


Whilst New Care has supported me in completing my Level 5 in Leadership and Management within Health and Social Care, I was initially drawn to the home by the warm atmosphere. Our team realize the company values daily and naturally builds such meaningful relationships with those in our care, and their loved ones, that it is easy to be proud of what we do and enjoy coming to Ruddington Manor each day.


Ellen

Ellen Robinson

Job Title: Home Trainer

Having worked for New Care for 7 years I feel that from the very beginning I knew I had made the right decision to become an employee at New Care. As New Care have in-house trainers in all of their homes this is a great advantage to the care industry as there are always opportunities for all staff members to learn new things and career development within the home gaining support and guidance from the manager and home trainer. I aim to provide top-quality training to all staff, by doing this allows staff to provide top-quality care to the residents.