Mayfield View

Lower Railway Road, Ilkley LS29 8WH
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9.8 60 Reviews
  • Mayfield View, Ilkley
Mayfield View offers the most luxurious care setting in Ilkley, nestled in the heart of the community with spectacular views overlooking the beautiful moors. Choosing a care home is never easy, but when you visit Mayfield View you can expect a warm and welcoming environment that makes you immediately feel like you’re at home. It is a unique home specialising in residential, nursing and dementia care, with a nurse-led care team that consistently delivers exceptional person-centred care.

Mayfield View prides itself on its family ethos and providing care that is comfortable and homely in an environment that focuses on making a difference in your life. Your dignity, privacy and respect are at the forefront and the team works closely with you and your family to create care plans that are personalised and tailored to you, to help you maximise your independence.

Mayfield View is home to four communities, each tastefully decorated with comfort and social interaction in mind, to provide warmth, safety and a home-from-home experience. With a cinema, spa, hairdressing salon, gym, coffee shop, beautiful, private gardens and its own pub, The Mayfield Arms, Mayfield View provides daily opportunities for you to enjoy. Physical activity and mental stimulation are encouraged, and the activities and wellbeing team are always on hand to help you live a fulfilled life.

The team have thought of everything and more to ensure that residents have all they need to lead full, enriched lives with complete care packages. They benefit from the combination of high-quality care, luxury surroundings and tailored wellbeing programmes along with digital care plans to reassure loved ones daily.

You’re always welcome to join them for coffee and cake in the popular Teapot Café, please contact the reception team to book in.

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Care Provided by Mayfield View

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 83 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Katie Cliff (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (81)
    • Single Rooms with ensuite Wet Room (81)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2018
    • Last Refurbishment: 2018
    • Number of floors: 4

Funding & Fees Guide for Mayfield View

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,545
    • Self-Funded Residential Dementia Care from £1,645
    • Self-Funded Nursing Care from £1,655
    • Self-Funded Nursing Dementia Care from £1,695
  • (these prices are only a guideline, please contact Mayfield View to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting times are flexible. There is also an on-site cafe open to residents, visitors and the general public 10am-4pm daily.


  • Parking

  • On site parking is available.


Mayfield View Reviews (60)

Total of 60, showing 1-20
9.8

Mayfield View has a Review Score of 9.8 (9.804) out of 10, based on 20 reviews in the last 2 years. Over all time Mayfield View has 60 reviews.

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Review from Julie B (Daughter of Resident) published on 31 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both our parents were in Mayfield for a total of three years. Sadly, they both passed away with just a few weeks between them at the end of last year. From the day they both went into Mayfield, the care that they both received from the staff was exceptional. My sister and I cannot thank the Manager
and all of her team for the care that they provided for Mum and Dad every day, treating them as family members and not just a resident, which was lovely to see. All the team were amazing and were a huge part of our lives during the time our parents were there. We were always included in everything that was going on at Mayfield; the communication between the staff and ourselves was paramount. My parents were happy with the care and we knew that they were being looked after very well, whilst still being treated with the upmost respect. Nothing is too much trouble at Mayfield. We miss our "Mayfield family" deeply, but would not hesitate in recommending them to other friends and family.

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Review from Corrie H (Daughter of Resident) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad lived at Mayfield for the last 18 months of his life. He settled in well and received incredibly kind and compassionate care from all the staff. He enjoyed taking part in the many activities. He had a lovely room which was very cosy and always clean. All the staff were very friendly towards him
and all who visited. During his final days - he was very well cared for and I am incredibly grateful to all the staff who went the extra mile to not only look after Dad but the family visiting as well.

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Review from M A (Daughter of Resident) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff working at Mayfield view are caring and professional. The whole atmosphere is one of positivity and support. We know that my mum is being well looked after and that is a great relief for us.

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Review from Ruth D (Daughter of Resident) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into Mayfield View after a fall, a stay in hospital and with increasingly bad dementia. The staff were so kind, patient and welcoming. Nothing was too much trouble! They cared for me as a person and for my dad as a person right to the end of his life. They treated us both with dignity
and human kindness. The room was kept immaculate, despite my father being bed-bound. Attempts were made to interest him by providing books and DVDs. They patiently fed him when he could no longer do this. They changed him into a day shirt in the daytime and pjs at night time to help him orientate in time. They provided a bed extension within 24 hours of his arrival as he was tall. Just wonderful care and so reassuring to me who had cared for him at home until his fall. He was 92.

Reply from Katie Cliff, Home Manager at Mayfield View

Thank you for your kind words about Mayfield View. We're truly touched to hear about the positive experience you and your father had during his time with us. It's wonderful to know that our staff were able to provide such compassionate and attentive care. Their dedication to ensuring the well-being of our residents is at the heart of everything we do.Thank you again for taking the time to share your experience. Best wishes


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Review from Samantha W (Friend of Resident) published on 10 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very caring and genuinely care about the residents needs. Grounds are very well kept and was lovely to see some of the residents in the grounds planting flowers. Would highly recommend. The little cafe is a great touch which seems to be used frequently.

Reply from Katie Cliff, Home Manager at Mayfield View

Thank you for your wonderful review! It's heartwarming to hear that our staff are making such a positive impact on the residents' lives. Their care and dedication are truly appreciated. We're also delighted to know that our grounds are well-maintained and that the residents are enjoying the opportunity to garden. It's a great way to connect with nature and foster a sense of community. Best wishes


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Review from Neil B (Son of Resident) published on 22 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went into Mayfield in February 2024 due to recent falls at home where she had been living independently on her own since my father passed away 7 years ago.
The process was easy to understand, supportive and professional from the start. The staff were attentive, and caring and allowed my mum to
settle in and despite her health challenges she was safe, cared for and happy in her new environment.
Her health deteriorated unfortunately but with the support of staff and the local GP service her needs were met for the few months she remained at Mayfield.
On behalf of our family, I thank all the staff, too many to mention, for looking after Mum in the last few months of her life.
Kindest regards.

Reply from Katie Cliff, Home Manager at Mayfield View

Thank you for taking the time to leave such a kind and heartfelt review about Mayfield. We were deeply touched to read about your experience and your mum's time with us. We're grateful that your mother was able to find comfort and happiness at Mayfield in her final months. It's incredibly rewarding for our staff to know they played a role in supporting her during that time. On behalf of everyone at Mayfield, we thank you again for your kind words. Best wishes.


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Review from Jeff D (Son of Resident) published on 30 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support provided to my father, who initially went to Mayfield View for a 4-week respite stay and then remained there, was excellent. All staff, from receptionists to carers to the maintenance person were positive and nothing asked was too much trouble. I can say no better than that, if
and when I need a care home Mayfield View will be at the top of my list!

Reply from Katie Cliff, Home Manager at Mayfield View

Thank you so much for taking the time to leave such a wonderful review. We are so pleased to hear that your father had a positive experience at Mayfield View, both during his initial respite stay and his continued residence with us. Our care team are dedicated to providing exceptional care and support to all our residents and it truly means a lot to hear that everyone has made a positive impact on your father's time with us. We strive to create a welcoming and comfortable environment where residents feel respected and well-supported and your kind words confirm that we're achieving that. Best wishes.


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Review from G H (Son of Resident) published on 2 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From first introduction to Mayfield View Ilkley, everything has been efficient and professional but with a great deal of humility. The administration of our enquiry through to bringing my father to Mayfield had been fantastic. The staff (each and every one) have been wonderfully kind and attentive with
my father. Such a comfort to the family in this difficult time. Thanks to all.

Reply from Katie Cliff, Home Manager at Mayfield View

Thank you so much for taking the time to leave such a heartfelt review. It truly means a lot to our team at Mayfield View to know that we've been able to provide both you and your father with such a positive experience. The kindness and attentiveness of our staff are at the core of what we do, so it's wonderful to hear that they've been a source of comfort for your father and your family. We're incredibly proud of the dedication they show to our residents. Best wishes.


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Review from J M (Wife of Resident) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

On the whole satisfactory, but with a few improvements could be much better.
Lunchtime main course was not very good, cold plates and over or under-cooked vegetables. Desserts good.
Day staff, activity team and reception staff excellent. Management very pleasant and helpful, but doesn't follow up
on complaints. Night staff not good. Not respectful and kind to residents and don't seem very well trained. Also the night staff sometimes very noisy at night.
Hygiene in bedrooms not brilliant, water jugs not regularly changed.

Reply from Katie Cliff, Home Manager at Mayfield View

Thank you so much for your review, we appreciate you taking the time to leave feedback. I am sorry that you haven't been impressed with some aspects of our offerings, our teams always strive to deliver high-quality care for our residents and your feedback will be very useful to help us improve. Please do feel free to speak to me at any time about concerns you have. Best wishes.


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Review from K C (Daughter-in-law of Resident) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Found the care to be excellent specifically on the dementia floor. The staff are all very friendly and competent. We are able to relax knowing she is being cared for with consideration and kindness.

Reply from Katie Cliff, Home Manager at Mayfield View

Thank you so much for your wonderful review, we're delighted to hear that you have had a great experience with Mayfield View. Best wishes.


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Review from Rosamund C (Daughter of Resident) published on 19 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have written before a glowing review of Mayfield View Care Home in Ilkley where my mother has resided for the last 7 months. It is hard to fault the care in this wonderful place, and today my comments focus on the wonderful reception team at Mayfield. I have visited many care homes where no reception
even appears to exist and the atmosphere on entering is anything but welcoming. So I feel Mayfield deserves to be singled out for providing a full-time exceptional reception team who are always there to greet and assist you, with a sunny smile and a real family welcome! I want the whole Springfield management team to know how much we appreciate this as the families of residents. It is particularly special that every member of the reception team seems to immediately know the day-to-day concerns of my mum every time I go... so that rarely do I need to be troubled with communicating any concerns; they are already 'in hand'! Thank you to each and every one of you on the reception team!

Reply from Katie Cliff, Home Manager at Mayfield View

Thank you so much for your lovely review; it is our pleasure to care for your mother and welcome you when you visit. We're delighted to hear that you have been impressed with our teams and the care services that we offer. Best wishes.


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Review from Graham B (Godson of Resident) published on 11 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were in need of an immediate care home for my godparents. The administration provided was fantastic, and they managed to secure a double en-suite room the very same day we contacted them. Everybody was extremely helpful during a very stressful time. They have both now settled in well and are getting
the very best care, comfort and meals in delightful, warm surroundings. Thank you to everyone who was involved in the excellent experience.

Reply from Katie Cliff, Home Manager at Mayfield View

Thank you so much for the lovely review; we are delighted to hear your godparents have settled in well and enjoying their time at Mayfield View.
Best wishes.


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Review from Lindsay P (Daughter of Resident) published on 30 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had a recent, short stay on the Willow nursing community at Mayfield View Care Home. Her care was exceptional by all the staff. One staff member in particular was so kind and helpful. My mother had never wanted to go into care and we were concerned she would not settle there but she never
complained and was happy to receive the care as she was treated with dignity and respect. Nothing was too much trouble for the staff. I would highly recommend Mayfield to anyone.

Reply from Katie Cliff, Home Manager at Mayfield View

Thank you so much for your wonderful review and recommendation. It was our absolute pleasure to care for your mother!
Best wishes,
Katie


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Review from Louise R (Daughter of Resident) published on 30 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot rate Mayfield View Care Home highly enough. All the staff were exceptional and so kind caring for my mum until the end of her life even though she had only been there a short time on the Willow Community nursing floor. Nothing was too much trouble for them and the care she received was outstanding
as well as being extremely supportive to me and my family.

Reply from Katie Cliff, Home Manager at Mayfield View

Thank you so much for your lovely review. We are glad to hear that you were pleased with the care that your mother received and that our teams were supportive to you and your family.
Best wishes,
Katie


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Review from Helen R (Daughter of Resident) published on 29 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home provided a pleasant atmosphere for my mother’s final days, and the staff couldn’t have been more helpful. They were attentive, respectful, kind, and supportive, and I felt that my mum was in capable and caring hands. They helped to make her comfortable, and that was really important for us
as a family. We were well looked after too. I’d like to thank all the staff who helped to look after my mum. The nursing staff were particularly competent, providing a much better level of care than Mum received in the hospital. Thank you for making a very difficult time that much easier for us.

Reply from Katie Cliff, Home Manager at Mayfield View

Thank you so much for your lovely review, our team will be delighted to hear your kind words. It has been our pleasure to care for your mother and to support your family at this time.
Best wishes,
Katie


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Review from Jenny C (Daughter of Resident) published on 24 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thanks to you and all the staff at Mayfield View Care Home for all the love and care you give to Mum and the other residents. So much appreciated by the family.

Reply from Katie Cliff, Home Manager at Mayfield View

Thank you so much for your lovely review, it really means a lot to our teams to know that your mum is enjoying her time with us.
Best wishes,
Katie.


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Review from T R (Son of Resident) published on 20 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a significant stroke and being unable to be cared for at home, my father moved into the Mayfield View Care Home in August. From the first point of contact, the staff provided exceptional care and we were made to feel so welcome with nothing being an issue. My father's health has improved he enjoys
the meals, and appreciates the care from the staff. The amenities are clean, contemporary and practical, you have the impression you are in a hotel rather than a care home. The grounds and views of Ilkley Moor are magnificent and add to the home's tranquil atmosphere. You may visit whenever you like and the staff are always delighted to look after you. We recently organised a family celebration for my mother and father, and all the staff could not have been more accommodating, providing a gorgeous and private room, buffet, and cakes that were beyond our expectations. Knowing our father is in such excellent and safe hands makes us extremely grateful to all of the Mayfield View staff.

Reply from Katie Cliff, Home Manager at Mayfield View

Thank you so much for your lovely reviews. We're so happy to hear that your father is enjoying his stay with us at Mayfield View and that you feel reassured by the care and support from our team.
Best wishes,
Katie


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Review from S P (Son of Resident) published on 26 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was a resident at Mayfield View Care Home for just under 8 months in 2023. We chose Mayfield View because it was relatively new, was well-appointed with spacious rooms and had the feel of a hotel rather than a traditional care home.
She felt safe. She valued the easy access to the visiting
GP after struggling to get face-to-face appointments with her previous practice. The caring environment no doubt contributed to an improvement in her general health and self-confidence.
She made good friends amongst the other residents and spoke highly of some of the staff.
She found the food quality to be disappointing. Most is bought in pre-prepared then reheated. There is very limited fresh seasonal produce on the menus. We raised this with the management and were promised improvements but these were limited and not sustained.
My mother moved to another care home closer to family and friends which provided better food, cooked on the premises from fresh ingredients by a proper chef.

Reply from Katie Cliff, Home Manager at Mayfield View

Thank you for taking the time to leave a review, we're glad to hear that your mother enjoyed her stay with us and that our team were able to help improve her general health and self-confidence. We are sad to hear that you were disappointed with the quality of food. We do offer a wide selection of meals and we regularly talk with residents about what they want to see on the menus to ensure there is something for everyone.
Best wishes,
Katie


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Review from S M (Daughter of Resident) published on 26 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy 5th birthday Mayfield View Care Home!
The residents and families were recently invited to a wonderful party to celebrate and our 92-year-old father, who has dementia, had a great time. He enjoyed a glass of beer and loved the live music. The staff were very welcoming and had clearly put in a
great deal of effort to make the evening a success.
Dad has been living there for over two years now and is happy and content. The staff have been caring and supportive not only to Dad but also to us, as a family.
Mayfield is a purpose-built home with spacious rooms and a lovely garden. Dad enjoys the varied activities and it’s great when the staff send us texts and photos of what he’s been doing.
Thank you to all the staff!

Reply from Katie Cliff, Home Manager at Mayfield View

Thank you so much for your lovely review. We're so pleased to hear that your father is enjoying living with us here at Mayfield View and that he had a great time at our birthday party!
Best wishes,
Katie.


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Review from Joanna W (Granddaughter of Resident) published on 12 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Gran was discharged from hospital to Mayfield View Care Home for end-of-life care after a fall at her home. She suffered from Dementia and often became distressed and confused. The nurses treated her with such kindness and dignity and as a family, we felt we could finally relax knowing that she was
getting such amazing and personalised care. The team really listened to us and respected our wishes on what was important to us for my grans last few weeks. The nurses really embraced us as a family at this difficult time and ensured that we all felt comfortable and supported. My 2 sons loved to visit (especially at cake time) and were always welcomed with open arms by the nurses and we were all able to have some lovely last precious memories with my gran when she was calm and content, after a pretty horrendous time in hospital we will be forever grateful for this.

Reply from Rachael Dunseath, Head of Marketing at Mayfield View

Thank you for your lovely review. We are so happy to hear that you felt so supported by our team and have some lovely memories of your Gran's time with us. Best wishes, Springfield Healthcare


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Current Review Score: 9.8 (9.804)

Overview of Review Score

The Review Score of 9.8 (9.804) out of 10 for Mayfield View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.804 for Mayfield View is calculated as follows: ( (205 Excellents x 5) + (17 Goods x 4) + (10 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 235 Ratings = 4.804

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mayfield View is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 registered maximum number of service users is 16.6, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (1)

Katie

Katie Cliff

Job Title: Home Manager

Joined: 2020

My favourite part of each day is seeing residents happy.


It’s the most important part of what we do, and it fills my heart with joy, to know that they feel seen and heard.


We aim to make every day fulfilling. To do that you need a good dose of patience, understanding, compassion and empathy. You also need to be an effective listener and be willing to help. Having a great sense of humour is a definite bonus too.


It is important to me that my colleagues feel supported so that they can be the best they can be. At Mayfield View, we work as a harmonious team, maintaining high standards no matter what day or time it is. I feel really proud of the home I have helped create. It is a safe, stable and comfortable home with much love in it.


I’ve been a qualified nurse for 15 years and completed my last level-five diploma in 2016. I have worked in care homes since qualifying and have carried out various roles including clinical lead and deputy manager.


I would say a career highlight for me was when I managed to complete a leadership training programme while pregnant. I also had an article published by Skills for Care, which helps develop adult social care in England. I should also mention, that I won the CEO Recognition Award in 2024 in our team awards which was an honour.


I’ve been married now for seven years, and my husband and I have two children, aged six and two. We enjoy lots of family adventures and eating out when we can.


Frequently Asked Questions about Mayfield View

What types of Care is Mayfield View registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Mayfield View provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Mayfield View have?

There are 81 Single Rooms.

What are the Facilities & Services at Mayfield View?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Mayfield View to the centre of Ilkley?

0.4 mile(s) as the crow flies, distance by road may be significantly further.