Mayfield View

Lower Railway Road, Ilkley LS29 8WH
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9.8 60 Reviews
  • Mayfield View, Ilkley
Mayfield View offers the most luxurious care setting in Ilkley, nestled in the heart of the community with spectacular views overlooking the beautiful moors. Choosing a care home is never easy, but when you visit Mayfield View you can expect a warm and welcoming environment that makes you immediately feel like you’re at home. It is a unique home specialising in residential, nursing and dementia care, with a nurse-led care team that consistently delivers exceptional person-centred care.

Mayfield View prides itself on its family ethos and providing care that is comfortable and homely in an environment that focuses on making a difference in your life. Your dignity, privacy and respect are at the forefront and the team works closely with you and your family to create care plans that are personalised and tailored to you, to help you maximise your independence.

Mayfield View is home to four communities, each tastefully decorated with comfort and social interaction in mind, to provide warmth, safety and a home-from-home experience. With a cinema, spa, hairdressing salon, gym, coffee shop, beautiful, private gardens and its own pub, The Mayfield Arms, Mayfield View provides daily opportunities for you to enjoy. Physical activity and mental stimulation are encouraged, and the activities and wellbeing team are always on hand to help you live a fulfilled life.

The team have thought of everything and more to ensure that residents have all they need to lead full, enriched lives with complete care packages. They benefit from the combination of high-quality care, luxury surroundings and tailored wellbeing programmes along with digital care plans to reassure loved ones daily.

You’re always welcome to join them for coffee and cake in the popular Teapot Café, please contact the reception team to book in.

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Care Provided by Mayfield View

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 83 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Katie Cliff (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (81)
    • Single Rooms with ensuite Wet Room (81)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2018
    • Last Refurbishment: 2018
    • Number of floors: 4

Funding & Fees Guide for Mayfield View

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,545
    • Self-Funded Residential Dementia Care from £1,645
    • Self-Funded Nursing Care from £1,655
    • Self-Funded Nursing Dementia Care from £1,695
  • (these prices are only a guideline, please contact Mayfield View to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting times are flexible. There is also an on-site cafe open to residents, visitors and the general public 10am-4pm daily.


  • Parking

  • On site parking is available.


Mayfield View Reviews (60)

Total of 60, showing 21-40
9.8

Mayfield View has a Review Score of 9.8 (9.794) out of 10, based on 19 reviews in the last 2 years. Over all time Mayfield View has 60 reviews.

Overall Experience

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Review from Jennifer L (Next of Kin) published on 15 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for all your care, kindness, friendliness and courtesy. Four weeks of convalescence with Mayfield View after a long stay in the hospital is exactly what was needed. Back home now in health and confidence. Ilkley is very lucky to have such a good care home.

Reply from Katie Wisniewski, Digital Marketing Specialist at Mayfield View

Thank you so much for leaving such a wonderful review for our team at Mayfield View. Please feel free to come and visit and enjoy some coffee and cake in our Teapot Cafe with our residents.
Many thanks,
Springfield Healthcare.


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Review from L P (Daughter of Resident) published on 26 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff at Mayfield Care Home highly enough for the kind and loving care that they show to my mum and her partner. They are endlessly patient, warm and sensitive giving care that is appropriate and dignified.
The nursing staff keep a keen professional eye on mum and offer/sees appropriate
medical care as required.
The environment is beautiful and there is always something to do and someone to talk to. Mum feels safe and happy in the care of such lovely people.

Reply from Katie Wisniewski, Digital Marketing Specialist at Mayfield View

Thank you so much for your wonderful review, our teams will be delighted to hear that your mum and her partner feel safe and happy living at Mayfield View.
Many thanks,
Springfield Healthcare


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Review from T H (Relative of Resident) published on 24 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We feel our relative, who happily stays in bed, is looked after very well. Her room and ensuite are kept tidy and clean. The staff on her floor are cheerful and friendly and show a great deal of respect.
When we enter Mayfield View the receptionists are always welcoming and helpful.

Reply from Katie Wisniewski, Digital Marketing Specialist at Mayfield View

Thank you so much for your lovely feedback, our team be delighted to hear your wonderful comments.
Thank you,
Springfield Healthcare


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Review from G J (Sister of Resident) published on 20 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin has been in Mayfield View Care Home since it opened. Since the day she was admitted to the care home, I have been very appreciative of the way she has been cared for. The staff are excellent from receptionists to support staff and all are very caring. As I live so far away from Ilkley it is
a really good thing and comforting to know she is well looked after.
The building is lovely and kept very clean and I have recommended it to friends who live in West Yorkshire.
The only thing I regret is that I do not live near enough to visit regularly.

Reply from Katie Wisniewski, Digital Marketing Specialist at Mayfield View

Thank you so much for your lovely review and recommendation, it is our pleasure to care for your cousin.
Many thanks,
Springfield Healthcare


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Review from Clare D (Daughter of Resident) published on 2 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The nurses at Mayfield were simply world-class:
Experienced, caring and kind. The other support staff were also excellent, looking after the whole family when it mattered.
It was a high relief to have our father looked after in such a good place. The building is new and well-designed. In my view,
they are outstanding in every way.

Reply from Katie Wisniewski, Digital Marketing Executive at Mayfield View

Thank you so much for your wonderful review. We are delighted that you and your family have felt supported by the team at Mayfield View and that you are happy with the care and accommodation provided.
Best wishes,
Springfield Healthcare


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Review from P D (Daughter of Resident) published on 28 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was only at Mayfield for a short time but the staff treated him and us with dignity and care.
The care was excellent all the staff were very friendly and respectable and genuinely caring. The receptionists were always very friendly and greeted us with a smile.
The facilities are very smart
and the whole ambience is so peaceful with beautiful views over the moors and onto the garden. Whilst my father did not participate in any activities, there was a full diary of events and activities advertised.
I would definitely recommend Mayfield from our short experience of nursing and palliative care.

Reply from Katie Wisniewski, Marketing Executive at Mayfield View

Thank you for your lovely comments regarding our home and team who work hard to deliver high-quality care at all times. We're really grateful to you for taking the time to leave a review and we are so glad that your father was happy at Mayfield View.
Best wishes, Springfield Healthcare.


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Review from Shirley M (Daughter of Resident) published on 5 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff enough for the wonderful care they have provided for my father over the past year. Especially in recent months as his condition has deteriorated. The staff are always polite, professional and welcoming. It is always difficult choosing a care home for a loved one, but my sister
and l know that we have made the best choice with Mayfield view. Thank you, everyone; your efforts are so much appreciated.

Reply from Katie Wisniewski, Marketing Executive at Mayfield View

Thank you so much for taking the time to write such a lovely review. I hope it will help others who may be considering us for care, and it is certainly wonderful to share with our team.
With our best wishes, Springfield Healthcare


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Review from John S (Son of Resident) published on 4 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a stroke, my mother had to reside in a care home, and all the family are delighted at the care and attention my mother receives at Mayfield View.
Mother is in a good-sized well-appointed room that she now considers hers. All the staff from the reception onwards are friendly and caring, not
only to the residents but all their visitors as well. For example, after talking about my mother’s love of tennis in the reception, I was phoned a couple of days later to say that my mother's Wimbledon programme had arrived, and my mother was delighted to see it. This simple gesture shows the level of care and attention to detail to both residents and families from the home.
Not only are the resident's physical needs looked after, but there are many activities that keep them engaged and stimulated.

Reply from Katie Wisniewski, Marketing Executive at Mayfield View

Thank you so much for leaving such a wonderful review, it means a great deal to know that your mother is happy living at Mayfield View.
Best wishes, Springfield Healthcare


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Review from Peter J (Husband of Resident) published on 8 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team work hard to provide the best care. They are happy to adjust the support they offer in the light of changing demands.
A clean and well designed home with good facilities.
Staff are good to.

Reply from Katie Wisniewski, Digital Marketing Executive at Mayfield View

Thank you for your review, we're really grateful to you for taking the time to do so. We are so glad that you're happy with the care that your wife is receiving at Mayfield View.
Best wishes, Springfield Healthcare


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Review from John W (Son of Resident) published on 30 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout the period of Covid, the whole management and staff at Mayfield have treated visitors with respect and courtesy and done whatever possible to enable visits to family. This has often been achieved against a particularly difficult and often changing background and is much appreciated.

Reply from Katie Wisniewski, Marketing Executive at Mayfield View

Thank you so much for taking the time to write such a lovely review. I hope it will help others who may be considering us for care, and it is certainly wonderful to share with our staff. With our best wishes, Springfield Healthcare.


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Review from M F (Daughter of Resident) published on 2 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Respite for 2-weeks - friendly, kind, supportive, peace of mind for the family during a very stressful time. Everything was easily organised.

Reply from Sally Rasmussen, Marketing at Mayfield View

Thank you for taking the time to write a review; we'll pass your comments to the team. Kind regards.


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Review from Fiona W (Daughter of Resident) published on 6 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After being in several nursing homes in Scotland and Yorkshire, my mum was one of the first residents at Mayfield View when it opened in 2018 and, undoubtedly, it has been by far the best care home that I have experienced - perhaps because it is run by a family organisation. The care home is beautifully
decorated and feels more like a hotel than a care home. Key aspects for me are:
1. You always receive a very friendly and helpful welcome from the reception staff.
2. Daily activities throughout the week/weekends and a dedicated activities coordinator. Mum has ‘travelled’ around the world with activities focusing on different countries. There are regular/frequent physical activities, eg doubles tennis (balloons over a blow-up net) which she loved.
3. As a relative, I felt part of the home - not something I have experienced elsewhere. Staff knew me by name.
4. Staff showed immense care to my mum and put thought into how best to help her.
I highly recommend Mayfield View.

Reply from Katie Wisniewski, Marketing Executive at Mayfield View

Thank you for your review and for your personal recommendation. We really appreciate you taking the time to complete this as it really helps other families who are looking for the right care setting.
With our Best Wishes, Springfield Healthcare.


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Review from Pete H (Son of Resident) published on 13 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been living in Mayfield View for a year and a half now after deciding that he could no longer live alone. The staff have always been good, not just competent, but really caring. Since Covid arrived in the UK, I get the impression the level of care has improved even more. While keeping
everyone in the home safe, they have also done all they can to allow safe visits. It is a new purpose-built building, so the facilities are excellent, and his room is spacious and warm with plenty of natural light. We are all really glad we found Mayfield View, and it had a vacancy when we needed it. Thank you.

Reply from Sally Rasmussen, Marketing at Mayfield View

Thank you so much for taking the time to write a review. Finding the right care home is one of the most difficult things we ever have to do so we're delighted that you feel you made the right choice for your father. We'll pass your kind words on to the team.
With best wishes,
Springfield Healthcare


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Review from Wendy M (Daughter of Resident) published on 18 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was 100 when she went to live at Mayfield View at the end of February 2020. We hoped she would have a few years of being royally looked after but unfortunately, she was only there a couple of months before she died of COVID 19 and is much missed. While she was living at Mayfield View, she
enjoyed being looked after (having lived on her own for 15 years) and was settling well into Mayfield life. She loved the food and enjoyed the garden. The atmosphere at Mayfield View is lovely. The staff are delightful and helpful. The rooms and communal areas are light and spacious. Mayfield View is a model care home and is highly recommended.

Reply from Sally Rasmussen, Marketing at Mayfield View

Thank you so much for your lovely review, it is very much appreciated.
With our very best wishes
Springfield Healthcare


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Review from J D (Daughter of Resident) published on 22 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Even in very challenging times the care and compassion showed to my mum who was seriously ill with very complex needs was exemplary. The nursing staff were amazing and she was treated with dignity and respect at all times. Communication between Mayfield View and ourselves was excellent. The care home
itself is beautiful and also in a lovely setting.

Reply from Sally Rasmussen, Marketing at Mayfield View

Thank you for your review which will be passed to the team.
With our best wishes
Springfield Healthcare


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Review from Diana J (Daughter of Resident) published on 22 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our parents moved into Mayfield View together in March 2020. No one wants their parents to move to a care home but in our family's case the time had come for this to be the right decision. We looked at a lot of care homes but as soon as we visited Mayfield View we knew we had found the right place.
Sadly they both passed away in April and due to their frailty and Covid restrictions, they were not able to enjoy all the facilities and the many lovely activities the home has to offer but they ended their days peacefully, with dignity and overwhelming kindness and care.
We cannot praise all the staff enough. The care was excellent and the staff kept us informed and in touch with our parents through harrowing times and we will always be grateful for that.
The rooms are really nice, so clean, fresh and airy, the whole environment is very calm. we would recommend Mayfield View without hesitation.

Reply from Sally Rasmussen, Marketing at Mayfield View

Thank you for taking the time to write a review for us. Your words mean a great deal and we send you our love and best wishes
Springfield Healthcare


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Review from Craig B (Son of Resident) published on 8 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mayfield View looked after my mum, who was placed there for end of life care due to being recently diagnosed with a terminal illness. She was only in their care for 4-nights, but at that time, they looked after her and did whatever they could. Despite Coronavirus lockdown rules, I was able to visit
at least daily and was reassured by their friendly and professional staff. I am very grateful for their help.

Reply from Sally Rasmussen, Marketing at Mayfield View

Thank you for taking the time to write a review and sharing your experience.


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Review from John G (Husband of Resident) published on 7 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife enjoyed over a year on the second floor, being nursed by the great staff. The staffing ratios were high and every effort was made to motivate residents and encourage participation in activities. Quiet and comfortable lounge and bedrooms allowed staff to interact with everybody on a one to one
relationship. Mayfield is akin to a five-star hotel with nursing facilities. Sadly, my wife has now passed away, but I would like to thank all the staff for their help and kindness during my wife's illness. When the time arises, it will do for me!

Reply from Sally Rasmussen, Marketing at Mayfield View

Thank you so much for your lovely review. Sharing of experiences like yours can bring reassurance and comfort to others who face difficult times and therefore we really appreciate you taking the time to write.


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Review from Sandra A (Daughter of Resident) published on 7 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mayfield View admitted my father aged 91, at my request in June 2020 from home. Mum sadly died suddenly in April. Dad had Lewy Bodies Dementia but had mental capacity much of the time. Sadly, he died after only 19-days, because of his disease but throughout, he and we were treated with the utmost care,
kindness and dignity. The team were compassionate and good listeners. They were responsive to Dad's needs and mine. I can't praise every single member of staff enough, including the night staff and the reception staff. They cared for Dad in a faultless way, and he couldn't have had a more peaceful death. They helped me and my family cope and helped me to deal with the sad events. The home and its approach is the gold standard, and I have been in many homes in the area as part of work I once did. I wish that the manager's approach and the approach or philosophy of the home could be shared and encouraged across the country.

Reply from Sally Rasmussen, Marketing at Mayfield View

Thank you for your lovely words which will be shared with the team at Mayfield View and across Springfield.


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Review from Maria E (Daughter of Resident) published on 7 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Nowhere is perfect and no one can look after your mum like you, but there comes a time when you just have to admit that bigger and specialised care is needed, so you can become the daughter again and just visit and love your relative. Become a daughter again and not a carer, this is what Mayfield gave
me. It wasn't an easy journey, but it was one that I worked with the staff and was able to enjoy the times I had with my mum. So thank you, everyone.

Reply from Sally Rasmussen, Marketing at Mayfield View

Thank you for your honest and heartfelt review. It was a privilege to care for your mum.
With our best wishes, Springfield Healthcare.


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Current Review Score: 9.8 (9.794)

Overview of Review Score

The Review Score of 9.8 (9.794) out of 10 for Mayfield View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.794 for Mayfield View is calculated as follows: ( (193 Excellents x 5) + (17 Goods x 4) + (10 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 223 Ratings = 4.794

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mayfield View is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 registered maximum number of service users is 16.6, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (1)

Katie

Katie Cliff

Job Title: Home Manager

Joined: 2020

My favourite part of each day is seeing residents happy.


It’s the most important part of what we do, and it fills my heart with joy, to know that they feel seen and heard.


We aim to make every day fulfilling. To do that you need a good dose of patience, understanding, compassion and empathy. You also need to be an effective listener and be willing to help. Having a great sense of humour is a definite bonus too.


It is important to me that my colleagues feel supported so that they can be the best they can be. At Mayfield View, we work as a harmonious team, maintaining high standards no matter what day or time it is. I feel really proud of the home I have helped create. It is a safe, stable and comfortable home with much love in it.


I’ve been a qualified nurse for 15 years and completed my last level-five diploma in 2016. I have worked in care homes since qualifying and have carried out various roles including clinical lead and deputy manager.


I would say a career highlight for me was when I managed to complete a leadership training programme while pregnant. I also had an article published by Skills for Care, which helps develop adult social care in England. I should also mention, that I won the CEO Recognition Award in 2024 in our team awards which was an honour.


I’ve been married now for seven years, and my husband and I have two children, aged six and two. We enjoy lots of family adventures and eating out when we can.