Mayfield View

Lower Railway Road, Ilkley LS29 8WH
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9.8 60 Reviews
  • Mayfield View, Ilkley
Mayfield View offers the most luxurious care setting in Ilkley, nestled in the heart of the community with spectacular views overlooking the beautiful moors. Choosing a care home is never easy, but when you visit Mayfield View you can expect a warm and welcoming environment that makes you immediately feel like you’re at home. It is a unique home specialising in residential, nursing and dementia care, with a nurse-led care team that consistently delivers exceptional person-centred care.

Mayfield View prides itself on its family ethos and providing care that is comfortable and homely in an environment that focuses on making a difference in your life. Your dignity, privacy and respect are at the forefront and the team works closely with you and your family to create care plans that are personalised and tailored to you, to help you maximise your independence.

Mayfield View is home to four communities, each tastefully decorated with comfort and social interaction in mind, to provide warmth, safety and a home-from-home experience. With a cinema, spa, hairdressing salon, gym, coffee shop, beautiful, private gardens and its own pub, The Mayfield Arms, Mayfield View provides daily opportunities for you to enjoy. Physical activity and mental stimulation are encouraged, and the activities and wellbeing team are always on hand to help you live a fulfilled life.

The team have thought of everything and more to ensure that residents have all they need to lead full, enriched lives with complete care packages. They benefit from the combination of high-quality care, luxury surroundings and tailored wellbeing programmes along with digital care plans to reassure loved ones daily.

You’re always welcome to join them for coffee and cake in the popular Teapot Café, please contact the reception team to book in.

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Care Provided by Mayfield View

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 83 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Katie Cliff (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (81)
    • Single Rooms with ensuite Wet Room (81)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2018
    • Last Refurbishment: 2018
    • Number of floors: 4

Funding & Fees Guide for Mayfield View

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,545
    • Self-Funded Residential Dementia Care from £1,645
    • Self-Funded Nursing Care from £1,655
    • Self-Funded Nursing Dementia Care from £1,695
  • (these prices are only a guideline, please contact Mayfield View to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting times are flexible. There is also an on-site cafe open to residents, visitors and the general public 10am-4pm daily.


  • Parking

  • On site parking is available.


Mayfield View Reviews (60)

Total of 60, showing 41-60
9.8

Mayfield View has a Review Score of 9.8 (9.794) out of 10, based on 19 reviews in the last 2 years. Over all time Mayfield View has 60 reviews.

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Review from H W (Resident) published on 26 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a fairly new building with good facilities and comfortable rooms. The staff are efficient, kind and helpful. The building and site includes a pleasant garden with outside or covered seating. The whole experience is very good and I would have no hesitation in recommending it to anyone.

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Review from M H (Husband of Resident) published on 15 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am the husband of a full-time resident with you (suffering from dementia). Your treatment and care has been exemplary with the highest professional standard from every member of staff. As a result, my wife is living a life of serenity and contentment. A magnificent service.

Reply from Sally Rasmussen, Marketing at Mayfield View

Many thanks for your review, we're so pleased that you are happy with the care your wife is receiving and will pass your comments on to the team.
With our best wishes, Springfield Healthcare.


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Review from G M (Daughter of Resident) published on 10 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad moved into Mayfield View at the end of March 2019 after spending 32-years living independently, a visit was planned with a view to a two-week trial, however, this didn’t happen as he asked to move in on first sight.
The environment and facilities are excellent with calm and comfortable communal
areas and lovely private rooms more akin to luxury apartment living but with all the great underpinning care and support dad needs.
Dad’s health and care needs have changed significantly since he arrived at Mayfield, however, being able to move within communities and be cared for by the same staff that he knows, likes and trusts have made the transition so much easier for him.
The whole team, without exception, are helpful friendly and approachable, and as a family, we feel so lucky that Mayfield had opened their doors just when we needed them.

Reply from Sally Rasmussen, Marketing at Mayfield View

Thank you so much for the lovely review, so pleased that you and Dad are happy with Mayfield View. With best wishes Springfield Healthcare.


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Review from Simon (Son of Resident) published on 3 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The building and facilities are fantastic. There are also excellent activities on offer. My father has received excellent care here since he arrived shortly after it opened. There has been a large staff turnover and a pandemic but everyone has done their best to keep the high standards up and my father
is always very happy.

Reply from Claire Sutherland, Marketing at Mayfield View

Thank you for a lovely review and for taking the time to write it. We're so happy that you are pleased with the care your father is receiving and we'll share your thoughts with the team here. Kind regards


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Review from Jenny R M (Daughter of Resident) published on 3 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum moved into the dementia unit in Jan 2020 and I can honestly say she has not been so well in years. The care she has received has been exceptional and she has thrived on the additional company and stimulation from activities. The communication with us through the Covid lockdown has been wonderful
and we have all enjoyed talking to Mum via Skype and seeing what she has been up to on our WhatsApp group which has really helped us keep in touch.

Reply from Claire Sutherland, Marketing at Mayfield View

Thank you so much for your lovely review. We can't wait to share this with the team - it means so much to us all that your mum is well and happy, and that the team's hard work is appreciated.


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Review from Alison W (Daughter of Resident) published on 3 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been in Mayfield View for almost a year and she is very happy there.
The standard of care is very good and the staff have good rapport with the residents. My mum has particularly enjoyed all the creative and wellness activities which are offered. The home is purpose built and is very light
and well furnished with lovely sitting areas. The bedrooms are also spacious, light and well appointed with an en-suite wet room.
Making the decision for a loved one needing care is difficult but I find the staff very supportive and approachable.
An added bonus is the coffee shop on the premises which is a great place to meet for a drink or snack.

Reply from Claire Sutherland, Marketing at Mayfield View

Thank you for such a lovely review and for taking the time to write it. We can't wait to share it with the team! With best wishes.


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Review from Karen H (Daughter of Resident) published on 3 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had been adamant all her life she would never go to a care home and then following an accident and ongoing requirements for support due to dementia, she went to Mayfield View for a two week respite stay while we went on holiday. When we came back mum said “oh I suppose I will have to leave now”
and was very downhearted. She had enjoyed such a wonderful time she asked if she could stay and was totally over the moon when she discovered she could. I can honestly say she has never been happier. The staff are fantastic and look after mum brilliantly. Nothing is too much trouble and they will accommodate every wish wherever possible. I have to say I would be very happy to stay there myself, it is 5* all the way!

Reply from Claire Sutherland, Marketing at Mayfield View

Thank you for your review which we'll be sharing with the team - it means so much to us all that your mum is well and happy, and that the team's hard work is appreciated.


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Review from Anne M (Daughter of Resident) published on 30 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Mayfield Ilkley since November 2019 and the care, attention, expertise and conscientiousness shown to her has been outstanding.
Communications have been second to none.
Quality of care and infrastructure such as catering, entertainment and attention to detail is five
stars.
Medical facilities and back up are of the very highest order.
I would not hesitate in having them look after me if and when I need care and nursing support.

Reply from Sally Rasmussen, Marketing at Mayfield View

Thank you so much for your review, we're delighted to pass this on to the team who work so hard to care for all our residents. With best wishes, Springfield Healthcare.


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Review from Jane J (Daughter of Resident) published on 30 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father entered Mayfield View during the coronavirus lockdown which has obviously made the move into care much more difficult for all of us as obviously we have been unable to do anything much apart from by 'phone and facetime' to help him adjust to what is obviously a completely new way of life.
All the members of staff have been incredibly patient and understanding and have made Dad feel very welcome. Whilst their normal programme of activities is understandably limited at the moment, he has been singing, drawing, joining in exercise sessions and appears to be settling in well and making friends. Everyone I have spoken to has been unbelievably friendly and helpful and I look forward to actually meeting them all when we are finally allowed to visit.

Reply from Sally Rasmussen, Marketing at Mayfield View

Thank you for your review which we'll be sharing with the team, so pleased that your father is settling in well. With best wishes, Springfield Healthcare.


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Review from Paul M (Son of Resident) published on 30 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother was a resident at Mayfield View from March 2019 until she sadly passed away in April 2020 of non COVID related factors. During her time at Mayfield View, the care she received could not have been better. Living 200 miles away, I could only visit her every couple of months, but the communication
with me from Mayfield View was at all times excellent in terms of frequency and content. I always felt comfortable that she was in the right place, being very well cared for in terms of both her medical and physical requirements.
I was unable to be with my Mother during her final days. This said, Mayfield View arranged for me to have several video calls with her and when these were no longer appropriate, I received very regular communication from the staff and management, keeping me advised at all times of Mothers situation. In my absence, Mayfield View ensured that she was kept calm, comfortable and importantly, accompanied, as the COVID lockdown kept me away from her.
I would have no reservation whatsoever in recommending Mayfield View.

Reply from Sally Rasmussen, Marketing at Mayfield View

Thank you so much for taking the time to write a review, we'll be passing on to the team and remembering your mother, her character and her humour with great fondness. Sending you and the rest of the family our best wishes. Springfield Healthcare.


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Review from Brett C (Daughter of Resident) published on 30 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had to move my mother at short notice, from another residential home in Ilkley. From the start the experience of working with Mayfield View was excellent. This could have been a really traumatic time for my mother, but instead, her move actually became a better living environment for her. The staff
have been exceptional from reception to carers, including cleaners, activities staff and management and all other. My mother settled well in her new room, which we were able to personalise for her. She loves the space. The design of Mayfield is such, that the environment is uplifting, rather than depressing, as it can so often be in care homes. My mother often tells me what a lovely home it is. Although my mother has dementia, she has been able to remain on the ground floor which is for residential residents. I have been impressed with the amount of activities provided. Mayfield have coped very well during the COVID pandemic. The written and verbal information provided has been excellent.

Reply from Sally Rasmussen, Marketing at Mayfield View

Thank you so much for taking the time to write a review. Your experience is potentially really valuable for others who may be particularly worried about loved ones moving into a care home environment at this time. We are so pleased that your mum is safe and settled and your comments will be passed to our wonderful team.


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Review from Kathryn L (Daughter of Resident) published on 8 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as you enter the main reception there is a welcoming atmosphere and the lovely cafe is run by friendly staff.
The carers are kind and patient and take the time to help/reassure residents or just have a friendly chat.
The new Manager is visible and approachable and clearly has plans for
more activities in and outside of the home; a trip to the climbing centre is about to take place!

Reply from Sally Rasmussen, Marketing at Mayfield View

Thank you for taking the time to review, it is very much appreciated.
With kind regards
Springfield Healthcare
PS We can't wait for the climbing centre trip!


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Review from Dianne M (Daughter of Resident) published on 5 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We recently moved Mum to Mayfield View from a previous Care Home. We had searched so hard to try and find somewhere really special for Mum to live to try and make up, in a little way, for the fact she can no longer live at home since we lost our Dad.
We visited Mayfield View and were immediately impressed
with the facilities, the cleanliness, the amazing rooms and the lovely garden area. Mum is now settling in extremely well and we continue to be delighted with the fantastic care and support she receives from everyone involved, carers and supervisors alike they are all amazing and the time given to us by Management with all the usual questions we have had has been remarkable.
The best thing for us as a family is that we know our Dad would be so happy and pleased that we have managed to find somewhere so special for Mum to live.

Reply from Sally Rasmussen, Marketing at Mayfield View

Thank you so much for your lovely review. We can't wait to share this with the team - it means a great deal to know that you and your mum are happy and that your dad would have been too.
With very best wishes
Springfield Healthcare


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Review from Roger D (Friend of Resident) published on 28 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Went to see a dear friend who has been at Mayfield for approximately 3 months, was so pleased to see how she has thrived, the place looks more like a hotel than a home, the staff were all so pleasant and friendly, had coffee and cake in the coffee shop, the whole experience was uplifting.

Reply from Sally Rasmussen, Marketing at Mayfield View

What a lovely review, thank you so much for taking the time to write it. We can't wait to share it with the team!
With best wishes and we look forward to hopefully welcoming you again.
Springfield Healthcare


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Review from Freya D (Friend of Resident) published on 27 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited a family member that has been there for three months, the staff are always so welcoming and friendly and cannot do enough to help. The facilities are fabulous and the coffee shop is outstanding!

Reply from Sally Rasmussen, Marketing at Mayfield View

Thank you so much for your review. Your comments are helpful to both staff and also people looking for residential care for loved ones. We hope to see you again soon.
With kind wishes, Springfield Healthcare


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Review from Jane C (Daughter of Resident) published on 26 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved our mother from a previous care home to Mayfield View 6 months ago. Care staff were amazing and my mother's quality of care and well being improved immensely. She gained weight, is extremely clean and tidy and her hair smells wonderful. It is so lovely to visit her now with such high standards
of care and a care home that is like a hotel. The beautiful garden is easily accessible and there is a lovely cafe with such caring staff. My sister and I have no doubt in our minds that we made the right decision to move mum and we feel her life has been extended due to the care and commitment of all the staff involved.

Reply from Sally Rasmussen, Marketing at Mayfield View

Thank you for taking the time to write a review for us. We're so happy that you and your sister are pleased with the care your mum is receiving and we'll share your thoughts with the team here.
With best wishes,
Springfield Healthcare


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Review from Michael C (Son of Resident) published on 24 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are absolutely amazing. Staff go above and beyond my expectation, so welcoming, an outstanding care home and outstanding care provided.

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Review from Lorraine D (Niece of Resident) published on 20 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie has been at Mayfield View for the last three months, the home is outstanding, from the minute you walk in and are greeted by the receptionist who is so helpful and patient, as are all the staff who work there, nothing seems too much trouble for either the residents or their visitors, there
is always something going on and all the residents seem very happy.

Reply from Sally Rasmussen, Marketing at Mayfield View

Thank you for your kind words. Looking forward to sharing your review with our lovely team.
Kind regards,
Sally.


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Review from Rosie H (Daughter of Resident) published on 20 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we were anxious about my mother making the move to a residential care home but her experience at Mayfield View really couldn’t have gone better.


The staff are all so warm and welcoming and my mum has immediately bonded with her carers and the admin staff. My mum is safe, clean and well

looked after but most important of all has a big smile on her face and is contented. We are so grateful to Mayfield for that.


The space is used well and has a touch of luxury so it does feel like a hotel rather than a care home. Many of the residents have formed good relationships with each other and it is heartwarming to see my mum sharing a joke with the others on her floor.


The £1 tea and cakes at the ground floor cafe are delicious and rival a professional company's! Which really is the icing on the cake.


I am so pleased my family chose Mayfield, it is a very special place and I would recommend it to anyone.


Reply from Sally Rasmussen, Marketing at Mayfield View

Thank you so much for your lovely review. I can't wait to share this with the team - it means so much to us all that your mum is well and happy, and that the team's hard work is appreciated. Kind regards,
Sally.


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Review from Richard (Son of Resident) published on 19 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home opened towards the end of 2018 and Mum, who is very independent of mind, moved in shortly afterwards. Last week, she told me how settled she was, which is a testament to the excellent quality of carers, supporting staff and management who have become a close-knit and effective team. The
design of the building is contemporary but comfortable, offering sufficient internal space to avoid Mum feeling that she is 'hemmed in'. The lounge and dining area is light and spacious, overlooking a garden which, in the summer, will undoubtedly become a popular safe haven for residents to walk and get fresh air. The range of activities is also developing well, which has helped Mum integrate with other residents. The home is very conveniently located in the centre of town only a short walk from the railway station, which makes it easy and convenient for visitors. There is also plenty of parking. In summary, we are all delighted with Mayfield View and the high standard of care provided.

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Current Review Score: 9.8 (9.794)

Overview of Review Score

The Review Score of 9.8 (9.794) out of 10 for Mayfield View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.794 for Mayfield View is calculated as follows: ( (193 Excellents x 5) + (17 Goods x 4) + (10 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 223 Ratings = 4.794

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mayfield View is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 registered maximum number of service users is 16.6, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (1)

Katie

Katie Cliff

Job Title: Home Manager

Joined: 2020

My favourite part of each day is seeing residents happy.


It’s the most important part of what we do, and it fills my heart with joy, to know that they feel seen and heard.


We aim to make every day fulfilling. To do that you need a good dose of patience, understanding, compassion and empathy. You also need to be an effective listener and be willing to help. Having a great sense of humour is a definite bonus too.


It is important to me that my colleagues feel supported so that they can be the best they can be. At Mayfield View, we work as a harmonious team, maintaining high standards no matter what day or time it is. I feel really proud of the home I have helped create. It is a safe, stable and comfortable home with much love in it.


I’ve been a qualified nurse for 15 years and completed my last level-five diploma in 2016. I have worked in care homes since qualifying and have carried out various roles including clinical lead and deputy manager.


I would say a career highlight for me was when I managed to complete a leadership training programme while pregnant. I also had an article published by Skills for Care, which helps develop adult social care in England. I should also mention, that I won the CEO Recognition Award in 2024 in our team awards which was an honour.


I’ve been married now for seven years, and my husband and I have two children, aged six and two. We enjoy lots of family adventures and eating out when we can.