The Burlington

68 Manygate Lane, Shepperton TW17 9EE
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10 105 Reviews
  • The Burlington, Shepperton
At The Burlington, they believe in quality care. Care so good it’s unexpected. Situated in the peaceful town of Shepperton, Surrey, their care home is designed with modern sophistication and traditional warmth, offering a welcoming space that feels like home. They specialise in Residential Care for those seeking an engaging community, Nostalgia Care for dementia with a focus on memory and dignity, and Short Stays for residents looking for a temporary but immersive care experience.

They believe care is more than just a service; it’s about building a deep sense of comfort, security, and connection. Through their Life Enrichment Programme, they aim to enhance wellbeing by focusing on six key principles: Contribute, Grow, Reflect, Feel, Move, and Connect. These guiding principles shape daily activities and interactions, providing residents with opportunities for personal growth and connection with others.

At The Burlington, every resident receives care that is personalised and attentive, creating a space where they feel valued and supported. From the attentive, family-centred care to the vibrant social activities, staff focus on providing a nurturing environment that ensures every individual can live their life to the fullest. Whether for a short stay or a long-term residence, they are committed to delivering exceptional care that truly makes a difference.

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Care Provided by The Burlington

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Margielyn Gonzaga (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (78)
    • Single Rooms with ensuite Wet Room (78)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019

Funding & Fees Guide for The Burlington

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,600
    • Self-Funded Residential Dementia Care from £1,650
    • RESPITE Self-Funded Residential Care from £1,900
    • RESPITE Self-Funded Residential Dementia Care from £1,900

  • Weekly fees are subject to the choice of room and your loved one’s specific care needs.
  • (these prices are only a guideline, please contact The Burlington to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The Burlington is delighted to welcome families, visitors and members of the wider community to the home.


  • Parking

  • Parking available for residents & families on site.


The Burlington Reviews (105)

Total of 105, showing 1-20
10

The Burlington has a Review Score of 10 (9.981) out of 10, based on 26 reviews in the last 2 years. Over all time The Burlington has 105 reviews.

Overall Experience

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Review from W S (Daughter of Resident) published on 24 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother really enjoys being here. She says that she could not be in a better place. The staff are all very helpful and welcoming - nothing is too much bother for them.
The care is excellent and the entertainment is very enjoyable.

Reply from Margie Gonzaga, Home Manager at The Burlington

Thank you ever so much for this warm and touching review. We are delighted to hear that your mother enjoys living at the Burlington and enjoys the activities on offer. We are honoured to have been entrusted with her care. Thank you.


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Review from Brian M (Son of Resident) published on 23 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is second to none and the facilities are excellent. We looked at several homes but Dad knew The Burlington was the one straight away and we've never regretted his choice.

Reply from Margie Gonzaga, Home Manager at The Burlington

Thank you for sharing these kind words. It means a lot that you've never regretted choosing The Burlington. We truly appreciate your trust and remain dedicated to providing him with the best care and facilities.


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Review from Jodie K (Granddaughter of Resident) published on 22 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Burlington, a true gem. After having worked in many care homes in Australia, I can truly say The Burlington is one of a kind. Words cannot describe the kindness of the staff, from the warm welcome at the reception to the carers you meet working on the floor. They all work as a team, greet you with
a warm, welcoming smile and genuinely care about the residents. My family and I were nervous about moving Nana into a care home but I think we would all agree it has been the best decision for my nana and she has quickly become part of the family there. A highlight is the range of activities and the many opportunities for socialising. From flower arranging to craft activities to sing-a-longs, there is something for everyone and I know Nana loves these and it allows her to meet the other residents. The Burlington will always have a special place in our hearts and there is nothing but praise to give to such a wonderful care home. I really hope this is the future of care homes and I truly believe there is hope for our elderly population with this standard of care.

Reply from Margie Gonzaga, Home Manager at The Burlington

Thank you so much for your kind and heartfelt review. We're delighted to hear that The Burlington has made such a positive impact on your family. It's wonderful that our team's warmth and care have made you feel at ease, and that the range of activities has helped create a sense of community. We're proud to provide a place where residents feel like part of the family, and your feedback inspires us to continue delivering the highest standard of care. Thank you again for sharing your experience,


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Review from Eileen W (Friend of Resident) published on 16 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been coming here to visit friends for more than 2 years. We have always for more than 2 years. We have always found them well cared for. The staff are always friendly and courteous towards clients and visitors. We have been invited to various events and celebrations and enjoyed them. When one
of our friends passed on, the staff were very supportive of the partner left and for which we are very grateful.

Reply from Margie Gonzaga, Home Manager at The Burlington

Thank you for sharing your experience. We're truly touched by your kind words and are grateful that you've felt welcomed and supported over the past two years. It means a lot to us to know that your friends have been well cared for and we're especially moved to hear that our team was able to provide comfort and support during such a difficult time. Your appreciation means so much to us, and we're honoured to be a part of your friends' journey.


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Review from B I (Nephew of Resident) published on 15 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Tremendously happy and caring environment.
Staff were so helpful and really care.
The decor is hotel-like and so well laid out with entertainment and beautiful gardens.
Really felt my lovely auntie was well looked after and safe.

Reply from Margie Gonzaga, Home Manager at The Burlington

We're thrilled to hear that your auntie felt well cared for and safe at The Burlington. Our team takes great pride in creating a warm and welcoming atmosphere, and it's wonderful to know that you appreciated the decor, entertainment, and gardens. Your kind words mean the world to us, and we're so glad we could provide a happy and caring home for your auntie.


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Review from L M (Daughter of Resident) published on 30 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident of The Burlington for over 18 months.
I am forever grateful we found The Burlington. We have found everything to be exceptional. The ambiance, the staff, the food and there are always activities. The care is brilliant.
The staff are superb, without exception.

Reply from Margielyn Gonzaga, General Manager at The Burlington

Many thanks for taking the time to write us a review, we appreciate this. It is truly very inspiring to hear such lovely feedback. We will ensure that we continue to deliver the best care possible that everyone deserved. I will certainly pass this on to our Team who will be very happy to hear this.


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Review from Amanda C (Daughter of Resident) published on 13 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All excellent.
Staff are exceptionally kind and considerate.

Reply from Margie Gonzaga, Home Manager at The Burlington

Thank you so much for your kind words! We're thrilled to hear that you found the team to be so kind and considerate. It's always our aim to create a warm and supportive environment, and we're grateful for your feedback.


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Review from Wendy W (Resident) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to The Burlington for a 4-week trial but knew after 4 days that I wanted to stay. The staff seemed happy and there is a lovely atmosphere. The carers are very good - aware of difficulties, patient and tactful. I can be peaceful in my room, socialise in any of 3 lounges, or take part in the activities
provided every day. The beautiful gardens are partly looked after by keen volunteer residents (supervised by activities staff), I find the food varied and tasty - there is a separate menu of lighter bits if preferred. Meals can be served in the bright dining room, or my bedroom.
I am very happy here.

Reply from Margie Gonzaga, Home Manager at The Burlington

Thank you for sharing your experience. We're thrilled to hear that you felt at home so quickly and decided to stay with us. It's wonderful to know that you're enjoying the peaceful atmosphere, the caring staff, and the variety of activities and dining options. The involvement of residents in the gardens is something we're particularly proud of, and we're glad you appreciate it. Your happiness here is our top priority, and we're so pleased to have you as part of our community.


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Review from Kelvin B (Son of Resident) published on 8 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful service from everyone, all staff are great, no false smiles, all genuine and really care about my dad, it's comforting knowing he is being looked after so well. Dad loves the food 'two pieces of fish on a Friday'.

Reply from Margie Gonzaga, Home Manager at The Burlington

Thank you so much for your kind words. We're delighted to hear that you and your dad are pleased with the care he receives at our home. Our team takes pride in providing genuine, compassionate care, and it's wonderful to know that it brings you comfort. We're also glad to hear that your dad enjoys the food, especially his favourite "two pieces of fish on a Friday." Your feedback means a lot to us.


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Review from Lucy O (Daughter of Resident) published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled well, much to our surprise but delight. The home is lovely - more like a hotel than a care home. The staff are delightful and Mum keeps commenting on how kind everyone is. We really couldn't ask for better.

Reply from Margie Gonzaga, Home Manager at The Burlington

We're delighted to hear that your mum has settled in so well at our home. Our team takes great pride in providing kind and compassionate care and it warms our hearts to hear that your mum has noticed their kindness. Thank you for entrusting us with her care. We're here to support her every step of the way.


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Review from Stuart F (Son of Resident) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful family birthday lunch. Every aspect of The Burlington care is superb, but I felt moved to write this review following a most enjoyable family birthday gathering in the home's private dining room. We all were welcomed, fed and served with warmth, expertise and kindness and had a most memorable
get-together. An example of the way in which The Burlington respects and cherishes their residents.

Reply from Kirsty Ford, Admissions Manager at The Burlington

Thank you for sharing your positive experience at The Burlington. We're thrilled to hear that your family enjoyed a wonderful birthday lunch, and we appreciate your kind words about the warmth, expertise, and kindness of our team. Creating memorable moments for our residents and their families is at the heart of what we do. We're honoured to be a part of such special occasions.


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Review from K H (Daughter of Resident) published on 15 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was extremely happy at The Burlington for over 4 years. The staff, across all areas, are friendly, efficient and caring, always responded quickly and kept us up to date with any health issues or concerns. We, as her family, always felt very welcome and included especially at special events such
as the summer BBQ, resident/family meetings or when using the private dining room for celebrations (or visits during Covid!). The seminars offered about dementia or finance for example were very welcome. The quality of accommodation, staffing levels, food, range and number of entertainment opportunities is exceptional. I cannot recommend The Burlington more highly.

Reply from Emma Dudhee, Home Manager at The Burlington

We're deeply touched to hear that your mum enjoyed four happy years at The Burlington. Your feedback about our caring team and welcoming atmosphere means a lot to us. Thank you for your high recommendation; it's truly appreciated.


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Review from Janet M (Daughter of Resident) published on 9 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum lived at The Burlington for four happy years. During that time the staff were brilliant - friendly and professional - and when visiting we felt very welcomed. Although some staff moved on during that time, there was a core of the team that were long-term employees which gave stability to the care.
A good programme of activities all year round which included residents ' families as appropriate. COVID put paid to a lot of the fun for a while but good arrangements were in place to visit when we could. Thanks to everyone for their care and supportive attitude.

Reply from Emma Dudhee, Home Manager at The Burlington

Your mum's four years at The Burlington were truly special, and we're grateful for the opportunity to have been a part of her life during that time. Our dedicated team and their unwavering commitment to providing the best care possible are what make our community thrive. Thank you for being a part of our Burlington family.


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Review from K M (Daughter of Resident) published on 30 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved into The Burlington for a few weeks ago and has settled in well. There is such a lovely atmosphere and everyone is so kind and welcoming. Dad has enjoyed playing the piano most days and relaxing in the lounges. He is very well looked after and has enjoyed meeting lots of interesting people.
We are very happy he is here - it's like living in a lovely smart hotel he says.

Reply from Emma Dudhee, Home Manager at The Burlington

We're delighted to hear that your dad has settled in so well at The Burlington. It's wonderful that he's enjoying the welcoming atmosphere, the social interactions, and the beautiful spaces. Thank you for sharing your positive feedback, and we're here to continue providing excellent care and experiences for him.


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Review from Neil H (Son of Resident) published on 10 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had my mother's 93rd birthday party today in your private dining room.
What a fabulous experience. We were treated so well, the food, the service, were all first-class.
We were made to feel so special and my mother had a wonderful time.
Thank you to all your staff who made today so special.

Reply from Emma Dudhee, Home Manager at The Burlington

Thank you so much for your review, we are delighted to hear you enjoyed your mother's birthday and that you all had a special day. It is always an honour to help families celebrate these special occasions.


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Review from Amanda N (Daughter of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

from the first point of contact there was a complete understanding of our mother's individual needs and nothing was too much trouble for anyone that we had contact with. We felt that they went over and above to ensure our mother was comfortable and settled in well.
The unwavering care and attention
to detail for all our mother's needs gave us peace of mind and confidence that she was happy and comfortable during her respite stay. Our thanks to all the staff and carers who looked after her so well.

Reply from Emma Dudhee, Home Manager at The Burlington

We're truly appreciative of your kind words and for entrusting us with your mother's care during her stay at The Burlington. Understanding and catering to each resident's individual needs is our top priority, and we're delighted to hear that your experience reflected this commitment. Thank you for your heartfelt appreciation.


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Review from Sally H (Granddaughter of Resident) published on 4 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided to my grandmother over the past two years has been second to none.
The home itself is welcoming, clean and homely, it is a lovely place to visit your loved ones.
The staff became part of your family and we became part of the Burlington family. All the staff are professional, caring,
kind and just beautiful people who treated my gran with love and respect.
I couldn't have asked for a better place for my gran to live out her final years.
Thank you from the bottom of my heart.

Reply from Emma Dudhee, Home Manager at The Burlington

Thank you from the bottom of our hearts for your kind words. We're truly grateful for your trust and for allowing us to care for your grandmother. We're glad to hear that The Burlington became a loving and welcoming home for her and that our team became an extended family. Your appreciation means the world to us, and we're honoured to have been a part of her final years.


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Review from J H (Daughter of Resident) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law had been living at The Burlington for almost two years when she recently passed away (age 96). From the first second we came into The Burlington it has been nothing short of fantastic. All the staff appear to work really well together as a team and every aspect of her care and treatment
from them has been great. My mother-in-law's last days were made so very much better (for both her and us as her family) than we could have asked for and we really felt part of a real family atmosphere. She loved her time with you all. Thank you.

Reply from Emma Dudhee, Home Manager at The Burlington

We're deeply touched by your heartfelt words. It's truly rewarding to know that The Burlington provided exceptional care for your mother-in-law throughout her time with us. We're honoured to have been a part of her life, and we're grateful for the opportunity to have created a family atmosphere that brought comfort to her and your family. Please accept our sincere condolences for your loss, and thank you for sharing your experience with us.


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Review from Stephanie B (Daughter of Resident) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father loves his trips out. The boat trip on the Thames and the trip to the pub were particular favourites. I think that it's wonderful that you give the residents these opportunities. It's so very important to be able to get out into the outside world. They are so very well looked after. Thank you
very much.

Reply from Emma Dudhee, Home Manager at The Burlington

We're thrilled to hear that your father has been enjoying his outings. Providing these opportunities for residents to explore the outside world and be part of the community is indeed important for their well-being. We take great pride in ensuring their care and happiness. Thank you for your kind words and for trusting us to look after your father. Your appreciation means a lot to our team.


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Review from G W (Son of Resident) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy now. Took time to settle but staff where excellent during this time.

Reply from Emma Dudhee, Home Manager at The Burlington

I'm delighted to hear that your mum is now happy and settled at The Burlington. It's wonderful to know that the team provided excellent support during her settling-in period. If you have any more feedback or experiences to share, feel free to let us know. Your insights are valuable in helping us provide the best care possible.


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Current Review Score: 10.0 (9.981)

Overview of Review Score

The Review Score of 10 (9.981) out of 10 for The Burlington is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.981 for The Burlington is calculated as follows: ( (305 Excellents x 5) + (6 Goods x 4) ) ÷ 311 Ratings = 4.981

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Burlington is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (19)

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Meet the Team (2)

Margielyn

Margielyn Gonzaga

Job Title: General Manager

Joined: 2024

Margielyn Lopez Gonzaga, known affectionately as Margie, brings over three decades of nursing expertise to her role as Home Manager. Originally hailing from the Philippines, Margie began her nursing career there before moving to the UK, where she's been a dedicated member of the Nursing and Midwifery Council since 2003. Rising through the ranks from Staff Nurse to General Manager, Margie holds an NVQ 5 in Leadership and Management, showcasing her commitment to excellence.


Beyond her professional achievements, Margie is a former gymnast, regional competition winner, and accomplished dancer and singer. Her passion for people extends to her team, she enjoys mentoring, maintaining an open-door policy, and spreading positivity wherever she goes.


Margie's love for networking aligns perfectly with her deep appreciation for older individuals' life stories, making her a compassionate and dedicated leader.


Kirsty

Kirsty Ford

Job Title: Admissions Manager

Joined: 2022

Kirsty Ford is our friendly and deeply understanding Admissions Manager at The Burlington. Whether you are looking to take a tour of The Burlington or simply have a question about how to start your care journey, Kirsty is always on hand to do whatever she can to make the process of finding a care home for your loved one, as easy as possible.


Frequently Asked Questions about The Burlington

What types of Care is The Burlington registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Burlington provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Burlington have?

There are 78 Single Rooms.

What are the Facilities & Services at The Burlington?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Burlington to the centre of Shepperton?

0.6 mile(s) as the crow flies, distance by road may be significantly further.