The Burlington

68 Manygate Lane, Shepperton TW17 9EE
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10 105 Reviews
  • The Burlington, Shepperton
At The Burlington, they believe in quality care. Care so good it’s unexpected. Situated in the peaceful town of Shepperton, Surrey, their care home is designed with modern sophistication and traditional warmth, offering a welcoming space that feels like home. They specialise in Residential Care for those seeking an engaging community, Nostalgia Care for dementia with a focus on memory and dignity, and Short Stays for residents looking for a temporary but immersive care experience.

They believe care is more than just a service; it’s about building a deep sense of comfort, security, and connection. Through their Life Enrichment Programme, they aim to enhance wellbeing by focusing on six key principles: Contribute, Grow, Reflect, Feel, Move, and Connect. These guiding principles shape daily activities and interactions, providing residents with opportunities for personal growth and connection with others.

At The Burlington, every resident receives care that is personalised and attentive, creating a space where they feel valued and supported. From the attentive, family-centred care to the vibrant social activities, staff focus on providing a nurturing environment that ensures every individual can live their life to the fullest. Whether for a short stay or a long-term residence, they are committed to delivering exceptional care that truly makes a difference.

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Care Provided by The Burlington

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Margielyn Gonzaga (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (78)
    • Single Rooms with ensuite Wet Room (78)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019

Funding & Fees Guide for The Burlington

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,600
    • Self-Funded Residential Dementia Care from £1,650
    • RESPITE Self-Funded Residential Care from £1,900
    • RESPITE Self-Funded Residential Dementia Care from £1,900

  • Weekly fees are subject to the choice of room and your loved one’s specific care needs.
  • (these prices are only a guideline, please contact The Burlington to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The Burlington is delighted to welcome families, visitors and members of the wider community to the home.


  • Parking

  • Parking available for residents & families on site.


The Burlington Reviews (105)

Total of 105, showing 21-40
10

The Burlington has a Review Score of 10 (9.981) out of 10, based on 26 reviews in the last 2 years. Over all time The Burlington has 105 reviews.

Overall Experience

  • 98
  • 7
  • 0
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Date Published

105
6
10
26
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Review from Paul H (Son of Resident) published on 14 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has been a resident since August '22 and once settled is very happy.
The staff's care and reassurance gives her security and comfort.
There is always a friendly welcome and staff are on hand with a kind work or a chat to enhance that family atmosphere.
The activities further enhance this
feeling of community.

Reply from Emma Dudhee, Home Manager at The Burlington

Thank you for this lovely review which we very much appreciate. I will pass these kind words on to the team, I am sure they will be delighted. I am thrilled that your mum is very happy with us and that our family atmosphere comes through. We pride ourselves in providing a home that is true to our ethos of being, a warm and loving family where everyone feels at home.


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Review from G D (Son of Resident) published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention to my mother is excellent. The staff are amazing, they go the extra mile. Thank you for all you do.

Reply from Emma Dudhee, Home Manager at The Burlington

We are delighted to receive this lovely review, thank you so much. We always strive to ensure the very best experience and care for residents and their loved ones. The team will be over the moon when they read this.


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Review from Christopher E (Son of Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcome, warm and helpful front reception. The room and all areas are immaculate and very clean. Genuine, confident and friendly staff. The feeling of care and consideration is omnipresent. Thank you.

Reply from Emma Dudhee, Home Manager at The Burlington

Thank you so much for this great review and I will certainly pass the feedback on to the team who will be delighted. We work so hard to ensure our home is operating to the highest standards and I am very pleased you have recognised this. Our team are incredibly passionate and dedicated to providing the best care for residents and embodying our ethos to be a warm and loving family where everyone feels at home.


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Review from Anita C (Daughter of Resident) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident since July 2021. I can't fault the care and Mum has thrived here. All the staff are friendly, kind and always cheerful. If I have had any concerns or queries they have been addressed immediately. I highly recommend The Burlington.

Reply from Emma Dudhee, Home Manager at The Burlington

This review means so much! Thank you for taking the time to write these lovely words. We consider it a great honour to have been entrusted with your mum's care and it has been a pleasure to see her thriving. I will be sure to share this with the team.


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Review from Katie G (Daughter of Resident) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home organised a family birthday party for us to have with Mum in their family room. The room was laid out beautifully, the food and service were excellent and we were able to have such a happy time together with Mum. This is the first time since Covid we have been able to do this, so it was a very
special family occasion. Many thanks to The Burlington for helping this to happen!

Reply from Emma Dudhee, Home Manager at The Burlington

Thank you for leaving us this lovely review. It was a pleasure to host you all for your mum's birthday. I will pass this feedback on to the rest of the team who I'm sure will be delighted. Thank you again.


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Review from Sally H (Daughter of Resident) published on 19 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't speak more highly about the staff caring for my mum. She has dementia and they arranged for our family, including young children, to meet in a private room to celebrate her birthday. Sandwiches, tea, wine and soft drinks were provided and we were able to have some very special time with her.
Special thanks to two staff members, you are amazing.

Reply from Emma Dudhee, Home Manager at The Burlington

Thank you for leaving us this lovely review. We are so pleased to hear you are happy with our service and we will always pride ourselves on supporting families to create happy memories together. We consider it an honour to care for your Mum and I will pass this feedback on to the team.


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Review from Alison H (Daughter of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our entire family are overjoyed with The Burlington. It is always a pleasure visiting, the staff are all above and beyond. They always greet you with a broad smile and listen to any concerns we may have over my mother. Nothing is ever too much trouble and they are all incredibly professional. It is
spotlessly clean and the food is imaginative and of an incredibly high standard.

Reply from Emma Dudhee, Home Manager at The Burlington

Our ethos at Boutique Care Homes is to be a warm and loving family where everyone feels at home, so I am very pleased to hear that this has been your experience at The Burlington. We will pass this feedback on to the team who will no doubt be delighted.


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Review from Jane W (Daughter of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are so friendly and kind, and I feel that my parents are looked after really well. Mum enjoys the activities, especially the poetry.

Reply from Emma Dudhee, Home Manager at The Burlington

We really appreciate this kind feedback. We are working hard to develop a well-rounded and engaging activities program. We are pleased to hear your mum is enjoying the poetry! I am sure she will love our Spring poetry competition!


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Review from Mark K (Son of Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy here. She looks healthy and is more talkative since coming to stay here. This is very reassuring as we live in America for the time being. We appreciate our weekly video calls and above all, we appreciate the wonderful care that is given to my mum.

Reply from Emma Dudhee, Home Manager at The Burlington

We are very grateful to have received this feedback and are humbled that you entrusted us with your mother's care. We pride ourselves on being able to support residents to blossom in their own unique ways. Thank you again.


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Review from Chis G (Son of Resident) published on 30 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I heard from several friends that The Burlington was the best and I can confirm it is. The staff are wonderful and caring. No complaints about the menu, which is varied and looks delicious. Living in Australia, I have the confidence of knowing that Mum is in good hands. Also, I can keep in contact by
email or telephone.

Reply from Emma Dudhee, Home Manager at The Burlington

Thank you for this lovely review and we are delighted to hear you are happy with your experience. I will certainly pass on this feedback to our hospitality team who will be very happy to receive this feedback. Thank you for trusting us with your mother's care.


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Review from Trevor B (Son of Resident) published on 26 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As usual, the staff are very caring of my mother. The home always has a great atmosphere with both the staff and the residents happy to be there.

Reply from Emma Dudhee, Home Manager at The Burlington

Happiness is central to what makes The Burlington such a special place and we are very thankful to hear you feel the home has a great atmosphere. Thank you again for taking the time to write this review and for entrusting us with your mother's care.


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Review from Alan W (Cousin of Resident) published on 8 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always very welcome. Lovely to see my cousin much improved. Very happy with her care.

Reply from Kirsty Ford, Admissions Manager at The Burlington

Thank you for taking the time to do this lovely review. We are so happy you have trusted us to support your cousin and happy she has settled well into The Burlington.


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Review from M G (Friend of Resident) published on 8 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's lovely to come and see my friend and the staff are so good to me and very friendly on the visit. It's a great place to be, so much going on.

Reply from Emma Dudhee, Home Manager at The Burlington

Thank you for taking the time to leave us this beautiful review. It is always a pleasure to have you visit your friend and be able to see how happy this makes her.


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Review from C C (Daughter of Resident) published on 24 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm extremely happy with the care and attention shown to my mother. Nothing is ever a problem for the staff, who are always ready and willing to respond and help us with our questions. The entire team work tirelessly to ensure the residents are made to feel comfortable and as at home as possible.

Reply from Emma Dudhee, Home Manager at The Burlington

Thank you so much for this lovely review. I am so pleased you are happy with The Burlington. I am so proud of the attentiveness and dedication of the team and I will surely pass this feedback along. It is a real honour to care for your mother and thank you again for trusting us with her care.


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Review from Ginny M (Daughter of Resident) published on 10 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very loving to my mother. I'm very pleased with the care.

Reply from Emma Dudhee, Home Manager at The Burlington

Thank you so much for your review. It is a pleasure to care for your mother. Thank you for trusting us to do so.


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Review from B F (Resident) published on 10 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I arrived at the care home in September 2021, having just lost my husband, and found the atmosphere very friendly. The rooms were spacious and well-equipped. The bathrooms were delightful and it was great to see each one had an individual shower. The food is, on the whole, very appetising and the meals
are always something to look forward to. I feel a little bit more time should be given to the question of activities to create further amalgamation of residents.

Reply from Emma Dudhee, Home Manager at The Burlington

Thank you ever so much for taking the time to leave us this feedback. I can't have imagined how difficult a time it was when you first joined us but I am so pleased to hear you are finding the home to be very friendly. Rest assured I will take on board your feedback regarding our activities and will come to speak to you about how we can improve these. I consider it a true privilege that you have chosen The Burlington as your home.


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Review from Betty P (Respite Resident) published on 25 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I loved my stay at The Burlington Care Home. Everyone was so helpful with everything you required, health care and medical attention, even down to a cup of tea or coffee. I can't thank them enough. I'm home now and find my stay has made me stronger and more confident. Thanks for a lovely holiday.

Reply from Emma Dudhee, Home Manager at The Burlington

Thank you so much for taking the time to leave this lovely review. We are so pleased you enjoyed your stay with us and are so excited at the prospect of you spending another holiday with us. If you need anything at all before then, please do not hesitate to pick up the phone or pop in for a visit, you are always welcome.


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Review from Sophie P (Daughter of Resident) published on 19 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was really well looked after by the staff and fellow residents at The Burlington and I wouldn't hesitate to recommend it.
Newly built, it's very well laid out with a real feeling of space. It's homely with lovely touches such as homemade cake and biscuits, flowers and comfortable communal spaces.
My
mum never complained about anything - the food was great, the extra curricular activity really good and there was a strong sense of care and compassion.
The staff team also seemed to be very stable and were always a delight to deal with.

Reply from Emma Dudhee, Home Manager at The Burlington

Thank you so much for taking the time to leave us this wonderful review. It was a privilege and a pleasure to look after your Mum who we all very much miss. She was a beautiful person and I miss our chats dearly. Every time I passed her in the home it made me smile. Thank you for entrusting us with her care.


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Review from H B (Daughter of Resident) published on 16 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When we were viewing care homes, The Burlington stood out for its bright and welcoming ambience and smiling staff. Our mum has lived there now for a year, and our lived experience remains very positive. Mum was reluctant to leave her home and has dementia. The staff were so caring and helped both us
and Mum through the settling-in period. Six months on, we cannot believe how well and happy she is. Generally, high standard of care, activities and food, doing their best through Covid. The staff are what differentiates this care home from the others we saw.

Reply from Priya Bhayani, Marketing Director at The Burlington

Thank you for taking the time to share your experience of The Burlington. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service that your Mum receives. We truly appreciate your feedback and will share it with the team.


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Review from Jill C (Daughter of Resident) published on 16 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was really happy and relaxed in The Burlington.
All the staff are so caring and thoughtful.
She had a restful experience.

Reply from Priya Bhayani, Marketing Director at The Burlington

Dear Jill, thank you for taking the time to share your experience of The Burlington. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service that your Mum received. We truly appreciate your feedback and will share it with the team.


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Current Review Score: 10.0 (9.981)

Overview of Review Score

The Review Score of 10 (9.981) out of 10 for The Burlington is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.981 for The Burlington is calculated as follows: ( (305 Excellents x 5) + (6 Goods x 4) ) ÷ 311 Ratings = 4.981

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Burlington is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (19)

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Meet the Team (2)

Margielyn

Margielyn Gonzaga

Job Title: General Manager

Joined: 2024

Margielyn Lopez Gonzaga, known affectionately as Margie, brings over three decades of nursing expertise to her role as Home Manager. Originally hailing from the Philippines, Margie began her nursing career there before moving to the UK, where she's been a dedicated member of the Nursing and Midwifery Council since 2003. Rising through the ranks from Staff Nurse to General Manager, Margie holds an NVQ 5 in Leadership and Management, showcasing her commitment to excellence.


Beyond her professional achievements, Margie is a former gymnast, regional competition winner, and accomplished dancer and singer. Her passion for people extends to her team, she enjoys mentoring, maintaining an open-door policy, and spreading positivity wherever she goes.


Margie's love for networking aligns perfectly with her deep appreciation for older individuals' life stories, making her a compassionate and dedicated leader.


Kirsty

Kirsty Ford

Job Title: Admissions Manager

Joined: 2022

Kirsty Ford is our friendly and deeply understanding Admissions Manager at The Burlington. Whether you are looking to take a tour of The Burlington or simply have a question about how to start your care journey, Kirsty is always on hand to do whatever she can to make the process of finding a care home for your loved one, as easy as possible.