The Burlington

68 Manygate Lane, Shepperton TW17 9EE
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10 105 Reviews
  • The Burlington, Shepperton
At The Burlington, they believe in quality care. Care so good it’s unexpected. Situated in the peaceful town of Shepperton, Surrey, their care home is designed with modern sophistication and traditional warmth, offering a welcoming space that feels like home. They specialise in Residential Care for those seeking an engaging community, Nostalgia Care for dementia with a focus on memory and dignity, and Short Stays for residents looking for a temporary but immersive care experience.

They believe care is more than just a service; it’s about building a deep sense of comfort, security, and connection. Through their Life Enrichment Programme, they aim to enhance wellbeing by focusing on six key principles: Contribute, Grow, Reflect, Feel, Move, and Connect. These guiding principles shape daily activities and interactions, providing residents with opportunities for personal growth and connection with others.

At The Burlington, every resident receives care that is personalised and attentive, creating a space where they feel valued and supported. From the attentive, family-centred care to the vibrant social activities, staff focus on providing a nurturing environment that ensures every individual can live their life to the fullest. Whether for a short stay or a long-term residence, they are committed to delivering exceptional care that truly makes a difference.

Show The Burlington on the Map

Care Provided by The Burlington

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Margielyn Gonzaga (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (78)
    • Single Rooms with ensuite Wet Room (78)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019

Funding & Fees Guide for The Burlington

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,600
    • Self-Funded Residential Dementia Care from £1,650
    • RESPITE Self-Funded Residential Care from £1,900
    • RESPITE Self-Funded Residential Dementia Care from £1,900

  • Weekly fees are subject to the choice of room and your loved one’s specific care needs.
  • (these prices are only a guideline, please contact The Burlington to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The Burlington is delighted to welcome families, visitors and members of the wider community to the home.


  • Parking

  • Parking available for residents & families on site.


The Burlington Reviews (105)

Total of 105, showing 41-60
10

The Burlington has a Review Score of 10 (9.981) out of 10, based on 26 reviews in the last 2 years. Over all time The Burlington has 105 reviews.

Overall Experience

  • 98
  • 7
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Date Published

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Review from Cathy T (Friend of Resident) published on 16 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy visiting The Burlington. My friend is very well looked after, and I'm always made welcoming by kind and caring staff.

Reply from Priya Bhayani, Marketing Director at The Burlington

Dear Cathy, thank you for taking the time to share your experience of The Burlington. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service that your friend receives and that you feel welcomed by the team. We truly appreciate your feedback.


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Review from C G (Daughter of Resident) published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Burlington is a fantastic care home. The care teams are absolutely outstanding. Ground floor Hampton care team - I want to thank you all from the bottom of my heart for all your constant loving care for my mum. Her time with you was wonderful, and thank you to everyone who was there in her final
moments - you guys are amazing.

Reply from Priya Bhayani, Marketing Director at The Burlington

Dear Carmila, thank you for taking the time to share your experience of The Burlington. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service your Mum received at The Burlington. We truly appreciate your feedback. Mum will be sorely missed and we always remember her with fond memories. Best wishes, Team Burlington.


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Review from June W (Niece of Resident) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting my aunt was a thoroughly enjoyable experience. She was happy and adjusted and I could tell she felt in control of her care. The greeting on arrival from the staff was welcoming and there was evidence of a truly caring attitude towards my aunt. Staff were aware of who she was as a person, not
just an elderly lady. She was well cared for and happy. Her family and herself are fully involved in her needs and care.

Reply from Priya Bhayani, Marketing Director at The Burlington

Dear June, thank you for taking the time to share your experience of The Burlington. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service your Aunt receives at The Burlington and will share your feedback with the team. We truly appreciate your feedback.


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Review from Val T (Daughter of Resident) published on 8 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad recently celebrated his 100th birthday at The Burlington. Staff were excited to be involved and arranged an afternoon of activities for everyone, which highlighted a great deal of thought and effort. The day exceeded our expectations and reinforced our gratitude for every member of staff at
The Burlington and the peace we get from knowing that our dad's wellbeing and quality of life are in the hands of a caring and dedicated group of individuals. A heartfelt thank you to everyone from us all.

Reply from Priya Bhayani, Marketing Director at The Burlington

Dear Val, thank you for taking the time to share your experience of The Burlington. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We are really glad that your family enjoyed Dad's special birthday celebrations and hope that we created some special memories for you all. We are really glad that you are pleased with the care and service your Dad receives at The Burlington. We truly appreciate your feedback.


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Review from Ernest B (Husband of Resident) published on 29 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is always happy and content. She enjoys the excellent food and is very settled at The Burlington.

Reply from Priya Bhayani, Marketing Director at The Burlington

Dear Ernest, thank you for taking the time to share your experience of The Burlington. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service your wife receives at The Burlington. We truly appreciate your feedback.


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Review from Sean H (Son of Resident) published on 29 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very pleasant, friendly, warm and caring.

Reply from Priya Bhayani, Marketing Director at The Burlington

Dear Sean, thank you for taking the time to share your experience of The Burlington. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service your loved one receives at The Burlington. We truly appreciate your feedback.


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Review from Sarah R (Daughter of Resident) published on 26 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum came to The Burlington after an operation for respite care. At first, she was very anxious, but the staff went out of their way to help her settle and make her feel at home. The home is very clean and attractive, the staff are all friendly, and the food is amazing! Mum has been very happy here.
Our only concern was there wasn't always someone to help her wash and dress due to staff shortages at the time. Thank you all for your kindness and patience - we will definitely recommend!

Reply from Priya Bhayani, Marketing Director at The Burlington

Dear Sarah, Thank you for taking the time to share your experience of The Burlington. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that on the whole you had a positive experience of The Burlington. We look forward to welcoming Mum back to the home. We truly appreciate your feedback.


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Review from C R (Daughter of Resident) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at The Burlington for over two years now and is still very happy indeed and constantly tells me she feels safe and well looked after. I am also very pleased with the way staff treat Mum - she enjoys their company and their care. She also enjoys the friendly 'banter'. It is a weight off
my mind knowing she is happy and I am kept informed by staff about how she is. I have always found the 'back room staff' and admin staff very helpful too.

Reply from Priya Bhayani, Marketing Director at The Burlington

Dear C R, thank you for taking the time to share your experience of The Burlington. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service your mum receives at The Burlington. We truly appreciate your feedback.


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Review from Marion E (Wife of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident in the nostalgia section for nearly two years and throughout that time, he's received excellent care. He's treated very much as part of a family but at the same time has individual, personalised care.

Reply from Priya Bhayani, Marketing Director at The Burlington

Dear Marion, thank you for taking the time to share your experience of The Burlington. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service your husband receives at The Burlington. We truly appreciate your feedback.


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Review from W A (Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say I am very happy here and treated very well by all the staff.

Reply from Priya Bhayani, Marketing Director at The Burlington

Thank you for taking the time to share your experience of The Burlington. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service you receive at The Burlington. We truly appreciate your feedback.


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Review from Daniel M (Nephew of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We would be lost without you all. Thank you so much for everything. My aunt's care is fantastic, thanks to all the gang. Your kindness, patience, humour and care are exceptional. Thank you.

Reply from Priya Bhayani, Marketing Director at The Burlington

Dear Daniel, thank you for taking the time to share your experience of The Burlington. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service your Aunt receives at The Burlington. We truly appreciate your feedback.


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Review from Angela W (Daughter of Resident) published on 27 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very compassionate staff, very informative, and are constantly keeping me up to date with my dad's improvements or any sickness. My dad loves the food.

Reply from Priya Bhayani, Senior Project Manager at The Burlington

Dear Angela, thank you for taking the time to share your experience of The Burlington. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service father receives at The Burlington. We truly appreciate your feedback.


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Review from Carole R (Daughter of Resident) published on 1 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum really likes it. More company, nice food and lovely people.

Reply from Palvi Kotecha, Marketing and Recruitment Coordinator at The Burlington

Hi Carole, Thank you for taking the time to share your experience of The Burlington, Shepperton. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service your mum receives at The Burlington. We truly appreciate your feedback.


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Review from K P (Husband of Resident) published on 22 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think my wife is being looked after very nicely and she seems very happy with the care she is getting.

Reply from Priya Bhayani, Senior Project Manager at The Burlington

Thank you for taking the time to share your experience of The Burlington, Shepperton. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service your wife receives at The Burlington. We truly appreciate your feedback.


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Review from Graham H (Son of Resident) published on 13 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the standard of the building and the quality of the decor and amenities. The staff are so friendly and efficient and my mother has improved so much since being at The Burlington. Many thanks to all concerned.

Reply from Priya Bhayani, Senior Project Manager at The Burlington

Thank you for taking the time to share your experience of The Burlington, Shepperton. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service your mother receives at The Burlington. We truly appreciate your feedback.


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Review from Jean S (Wife of Resident) published on 3 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Communication and reassurance from staff is excellent. My husband appears happy and relaxed.

Reply from Priya Bhayani, Senior Project Manager at The Burlington

Thank you for taking the time to share your experience of The Burlington, Shepperton. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service your husband receives at The Burlington. We truly appreciate your feedback.


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Review from C G (Daughter of Resident) published on 8 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The caring team have been wonderful in helping my mother settle in. They take the time and trouble to get to know her. I also feel I can ring up and ask them about her care. Nothing is too much trouble and they are always around. They really are a "caring" team where the individual matters. Thanks.

Reply from Priya Bhayani, Senior Project Manager at The Burlington

Thank you for taking the time to share your experience of The Burlington, Shepperton. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service your mother receives at The Burlington. We truly appreciate your feedback.


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Review from H R (Nephew of Resident) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I visited my uncle, who was reluctant to move to a care home, he looks very happy and well looked after. The staff are just wonderful. I felt welcomed and relaxed, although there are so many infection controls are in place to keep everyone safe. The home is extremely clean, well managed, and just
the best.

Reply from Priya Bhayani, Senior Project Manager at The Burlington

Thank you for taking the time to share your experience of The Burlington, Shepperton. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service your uncle receives at The Burlington. We truly appreciate your feedback.


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Review from James E (Son of Resident) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The things I most appreciate are the personal care staff provide, the proactive updating and the activities and delicious food they provide. Staff always go the extra mile and know each residents' needs very well.

Reply from Priya Bhayani, Senior Project Manager at The Burlington

Thank you for taking the time to share your experience of The Burlington, Shepperton. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service your mother receives at The Burlington. We truly appreciate your feedback.


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Review from V O (Sister-in-law of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Asked to arrive half an hour early in order to take test. All in order. Staff helpful. Resident was ready at the time agreed.

Reply from Priya Bhayani, Senior Project Manager at The Burlington

Thank you for taking the time to share your experience of The Burlington, Shepperton. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service your sister in law receives at The Burlington. We truly appreciate your feedback.


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Current Review Score: 10.0 (9.981)

Overview of Review Score

The Review Score of 10 (9.981) out of 10 for The Burlington is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.981 for The Burlington is calculated as follows: ( (305 Excellents x 5) + (6 Goods x 4) ) ÷ 311 Ratings = 4.981

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Burlington is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (19)

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Meet the Team (2)

Margielyn

Margielyn Gonzaga

Job Title: General Manager

Joined: 2024

Margielyn Lopez Gonzaga, known affectionately as Margie, brings over three decades of nursing expertise to her role as Home Manager. Originally hailing from the Philippines, Margie began her nursing career there before moving to the UK, where she's been a dedicated member of the Nursing and Midwifery Council since 2003. Rising through the ranks from Staff Nurse to General Manager, Margie holds an NVQ 5 in Leadership and Management, showcasing her commitment to excellence.


Beyond her professional achievements, Margie is a former gymnast, regional competition winner, and accomplished dancer and singer. Her passion for people extends to her team, she enjoys mentoring, maintaining an open-door policy, and spreading positivity wherever she goes.


Margie's love for networking aligns perfectly with her deep appreciation for older individuals' life stories, making her a compassionate and dedicated leader.


Kirsty

Kirsty Ford

Job Title: Admissions Manager

Joined: 2022

Kirsty Ford is our friendly and deeply understanding Admissions Manager at The Burlington. Whether you are looking to take a tour of The Burlington or simply have a question about how to start your care journey, Kirsty is always on hand to do whatever she can to make the process of finding a care home for your loved one, as easy as possible.