The Burlington

68 Manygate Lane, Shepperton TW17 9EE
Submit a Review
10 105 Reviews
  • The Burlington, Shepperton
At The Burlington, they believe in quality care. Care so good it’s unexpected. Situated in the peaceful town of Shepperton, Surrey, their care home is designed with modern sophistication and traditional warmth, offering a welcoming space that feels like home. They specialise in Residential Care for those seeking an engaging community, Nostalgia Care for dementia with a focus on memory and dignity, and Short Stays for residents looking for a temporary but immersive care experience.

They believe care is more than just a service; it’s about building a deep sense of comfort, security, and connection. Through their Life Enrichment Programme, they aim to enhance wellbeing by focusing on six key principles: Contribute, Grow, Reflect, Feel, Move, and Connect. These guiding principles shape daily activities and interactions, providing residents with opportunities for personal growth and connection with others.

At The Burlington, every resident receives care that is personalised and attentive, creating a space where they feel valued and supported. From the attentive, family-centred care to the vibrant social activities, staff focus on providing a nurturing environment that ensures every individual can live their life to the fullest. Whether for a short stay or a long-term residence, they are committed to delivering exceptional care that truly makes a difference.

Show The Burlington on the Map

Care Provided by The Burlington

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Margielyn Gonzaga (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (78)
    • Single Rooms with ensuite Wet Room (78)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019

Funding & Fees Guide for The Burlington

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,600
    • Self-Funded Residential Dementia Care from £1,650
    • RESPITE Self-Funded Residential Care from £1,900
    • RESPITE Self-Funded Residential Dementia Care from £1,900

  • Weekly fees are subject to the choice of room and your loved one’s specific care needs.
  • (these prices are only a guideline, please contact The Burlington to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The Burlington is delighted to welcome families, visitors and members of the wider community to the home.


  • Parking

  • Parking available for residents & families on site.


The Burlington Reviews (105)

Total of 105, showing 81-100
10

The Burlington has a Review Score of 10 (9.981) out of 10, based on 26 reviews in the last 2 years. Over all time The Burlington has 105 reviews.

Overall Experience

  • 98
  • 7
  • 0
  • 0
  • 0

Date Published

105
6
10
26
79

Review from C H (Daughter-in-law of Resident) published on 18 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has blossomed again since coming into the fantastic care of this wonderful care home. Many thanks to the wonderful staff and management for their dedication and care which is faultless.

Reply from Priya Bhayani, Senior Project Manager at The Burlington

Thank you for taking the time to share your experience on The Burlington, Shepperton.
Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and environment which make a positive difference to all of our residents, their families and friends.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C S (Daughter of Resident) published on 17 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very comfortable and homely but what really puts it apart is the level of real care and consideration for the resident, not just doing a job.
Plus the food is excellent and the entertainment is very good.
It's a load off my mind knowing mum is safe, secure and really cared for.

Reply from Priya Bhayani, Senior Project Manager at The Burlington

Thank you for taking the time to share your experience on The Burlington, Shepperton.
Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and environment which make a positive difference to all of our residents, their families and friends.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D J (Friend of Resident) published on 25 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my friend 3 times a week and have done since 11.07.19. This home is like a 5-star hotel and the staff are very caring and polite to her and me. I have had to ask the management for help on a couple of things and these have been done. Also, the coffee and cakes are better than a coffee shop.
Many thanks to the management and staff for all their care and kindness.

Reply from Debbie Twinn, Admissions Adviser at The Burlington

Dear Denise, thank you so much for making time to submit your wonderful review which is most appreciated by Team Burlington, as well as Senior Management and The Directors of Boutique Care Homes. We look forward to seeing you again soon at The Burlington.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephen H (Son of Resident) published on 9 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Burlington is an outstanding home. Staff, food and general care for my mum is faultless. Since being at The Burlington, my mum's general health and mobility has improved greatly. Just a wonderful place for loved ones to stay.

Reply from Priya Bhayani, Senior Project Manager at The Burlington

Thank you for taking the time to share your experience on The Burlington, Shepperton.
Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and environment which make a positive difference to all of our residents, their families and friends.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joan E (Wife of Resident) published on 26 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I left my husband for two weeks whilst I had a rest from the 24/7 caring.
He chose a room which was an excellent choice. He said he enjoyed the food and it was obvious he was very well cared for. My daughter arrived to see him unannounced and found him taking part in some exercises in one of the
lounges.
Everyone was very kind to him and greeted him whenever they passed.
I would highly recommend this care home. Caring is the heart of what they do and the surroundings are equivalent to a five-star hotel. I would recommend this care home to my friends.
My husband was there from 8th July until Sunday 21st July 2019.

Reply from Palvi Kotecha, Graphic Designer at The Burlington

Thank you so much for taking the time to give us such a glowing review. It’s important to us to know we are making a difference and doing all the right things.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane P (Cousin of Resident) published on 15 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my cousin today and was very impressed by both the beautiful furnishings and garden as well as my cousin's room. He has a lovely, light and airy room with a sunny patio. The staff are friendly and caring. We spent a very happy, relaxing afternoon in the piano bar, having tea and cake.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robert W (Grandson of Resident) published on 9 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing home, very welcoming, very clean. All staff I have met were extremely nice and caring. The food has been amazing. Thank you for caring for my nan.

Reply from Priya Bhayani, Senior Project Manager at The Burlington

Thank you for taking the time to share your experience on The Burlington, Shepperton.
Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and environment which make a positive difference to all of our residents, their families and friends.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Hayley W (Granddaughter of Resident) published on 9 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I very first walked into The Burlington, it felt homely straight away. All staff are friendly and always polite and cannot do enough to help. My nan seems very happy here and built great relationships with both other residents and staff. The carers challenge nanny to reach her full potential but
at the same time, allow her all the time she needs.
The Burlington is always clean and tidy. I feel very happy to visit here.

Reply from Priya Bhayani, Senior Project Manager at The Burlington

Thank you for taking the time to share your experience on The Burlington, Shepperton.
Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and environment which make a positive difference to all of our residents, their families and friends.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sally D (Daughter of Resident) published on 25 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother required 2 weeks respite in June 2019. We visited many local are homes in the area and finally selected The Burlington, as it was outstanding. We were not disappointed in any way with our choice. My mother who is 95 years old, returned home from her stay very happy, having made new friends
with residents and staff alike. She thoroughly enjoyed her stay. Mum is returning to The Burlington in September for 2 more weeks respite. She tells me she is looking forward to returning and meeting up with her new found friends.

Reply from Priya Bhayani, Senior Project Manager at The Burlington

Thank you for taking the time to share your experience on The Burlington, Shepperton.
Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and environment which make a positive difference to all of our residents, their families and friends.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Clare R (Friend of Resident) published on 18 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Attended the coffee morning today with mum's friend. The welcome we got when we arrived was amazing, all staff were lovely, we had a guided tour of the building. Just amazed how lovely it was. Being carer myself, I know how important this is for residents as well as families. Can’t fault the staff at
all, very impressed, keep up good work.

Reply from Priya Bhayani, Senior Project Manager at The Burlington

Thank you for taking the time to share your experience on The Burlington, Shepperton.
Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and environment which make a positive difference to all of our residents, their families and friends.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elizabeth W (Relative of Resident) published on 18 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Spent the day at the care home for the first time today for my husband's grandmother's birthday and was blown away by the overall experience. It didn't feel like a care home at all. His Grandma seemed so well looked after and as visitors, you are made to feel very welcome. The cleanliness was faultless
and the staff seemed to enjoy being there. They were pleased to talk to all of the visiting family members whilst being very attentive to my husband's grandmother's needs.

Reply from Priya Bhayani, Senior Project Manager at The Burlington

Thank you for taking the time to share your experience on The Burlington, Shepperton.
Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and environment which make a positive difference to all of our residents, their families and friends.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S L (Granddaughter of Resident) published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful carers, feel very happy and contented, feel very relaxed and welcome. Food is outstanding, fresh and delicious. Completely genuine staff and the quality and standard of which I have never encountered. Totally incredible experience, feel very very lucky.

Reply from Priya Bhayani, Senior Project Manager at The Burlington

Thank you for taking the time to share your experience on The Burlington, Shepperton.
Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and environment which make a positive difference to all of our residents, their families and friends.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J S (Friend of Resident) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, friendly, professional staff. Beautiful environment.

Reply from Priya Bhayani, Senior Project Manager at The Burlington

Thank you for taking the time to share your experience on The Burlington, Shepperton.
Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and environment which make a positive difference to all of our residents, their families and friends.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joe O (Son of Resident) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The moment you walk in you feel you're in somewhere special.
The atmosphere is so relaxed and the staff immediately make you feel welcome.
It has been the perfect place to convalesce my mother after such a trauma.

Reply from Priya Bhayani, Senior Project Manager at The Burlington

Thank you for taking the time to share your experience on The Burlington, Shepperton.
Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high quality care and environment which make a positive difference to all of our residents, their families and friends.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Xenia C (Granddaughter of Resident) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family member has settled in and been treated well and given just the right amount of support to help with recovery.
He is more sociable and seems happy. Thank you.

Reply from Priya Bhayani, Senior Project Manager at The Burlington

Thank you for taking the time to share your experience on The Burlington, Shepperton.
Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high quality care and environment which make a positive difference to all of our residents, their families and friends.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mary O (Resident) assisted by family/friend published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care. Food is excellent and other facilities like the hairdresser are very good.
All the carers and staff are fantastic and very caring. They have made me feel very welcome.

Reply from Priya Bhayani, Senior Project Manager at The Burlington

Thank you for taking the time to share your experience on The Burlington, Shepperton.
Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and environment which make a positive difference to all of our residents, their families and friends.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Barbara J (Daughter-in-law of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't wish for anything better.

Reply from Priya Bhayani, Senior Project Manager at The Burlington

Thank you for taking the time to share your experience on The Burlington, Shepperton.
Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and environment which make a positive difference to all of our residents, their families and friends.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C W (Daughter of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So glad we found this care home for Mum, she absolutely loves it here. Looking after Mum has become so much easier.

Reply from Priya Bhayani, Senior Project Manager at The Burlington

Thank you for taking the time to share your experience on The Burlington, Shepperton.
Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and environment which make a positive difference to all of our residents, their families and friends.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rose R (Resident) assisted by family/friend published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They look after me very well and I like living here very much.

Reply from Priya Bhayani, Senior Project Manager at The Burlington

Thank you for taking the time to share your experience on The Burlington, Shepperton.
Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and environment which make a positive difference to all of our residents, their families and friends.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Diane G (Daughter of Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Much more friendly and caring than previous care home experiences. Shame that bathrooms do not have towel rails (heated) or shaver sockets. I had two meals with my mother. Food bland and overcooked, lack of choice.

Reply from Priya Bhayani, Senior Project Manager at The Burlington

We are always pleased and grateful to receive feedback on our services and whilst we are disappointed that on this occasion the food was not to our regular visitor’s liking, we take this on board and ensure that on her third respite stay we will prepare and cook all of her favourite meals. In the meantime, we continue to encourage our residents and families to regularly eat together and to attend our food forums with our Head Chef to ensure our menus reflect the choices of our residents. We are also grateful for the suggestions for improving the facilities in the en-suite bathroom which we have taken on board.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 10.0 (9.981)

Overview of Review Score

The Review Score of 10 (9.981) out of 10 for The Burlington is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.981 for The Burlington is calculated as follows: ( (305 Excellents x 5) + (6 Goods x 4) ) ÷ 311 Ratings = 4.981

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Burlington is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (19)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

Margielyn

Margielyn Gonzaga

Job Title: General Manager

Joined: 2024

Margielyn Lopez Gonzaga, known affectionately as Margie, brings over three decades of nursing expertise to her role as Home Manager. Originally hailing from the Philippines, Margie began her nursing career there before moving to the UK, where she's been a dedicated member of the Nursing and Midwifery Council since 2003. Rising through the ranks from Staff Nurse to General Manager, Margie holds an NVQ 5 in Leadership and Management, showcasing her commitment to excellence.


Beyond her professional achievements, Margie is a former gymnast, regional competition winner, and accomplished dancer and singer. Her passion for people extends to her team, she enjoys mentoring, maintaining an open-door policy, and spreading positivity wherever she goes.


Margie's love for networking aligns perfectly with her deep appreciation for older individuals' life stories, making her a compassionate and dedicated leader.


Kirsty

Kirsty Ford

Job Title: Admissions Manager

Joined: 2022

Kirsty Ford is our friendly and deeply understanding Admissions Manager at The Burlington. Whether you are looking to take a tour of The Burlington or simply have a question about how to start your care journey, Kirsty is always on hand to do whatever she can to make the process of finding a care home for your loved one, as easy as possible.