The Burlington

68 Manygate Lane, Shepperton TW17 9EE
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10 105 Reviews
  • The Burlington, Shepperton
At The Burlington, they believe in quality care. Care so good it’s unexpected. Situated in the peaceful town of Shepperton, Surrey, their care home is designed with modern sophistication and traditional warmth, offering a welcoming space that feels like home. They specialise in Residential Care for those seeking an engaging community, Nostalgia Care for dementia with a focus on memory and dignity, and Short Stays for residents looking for a temporary but immersive care experience.

They believe care is more than just a service; it’s about building a deep sense of comfort, security, and connection. Through their Life Enrichment Programme, they aim to enhance wellbeing by focusing on six key principles: Contribute, Grow, Reflect, Feel, Move, and Connect. These guiding principles shape daily activities and interactions, providing residents with opportunities for personal growth and connection with others.

At The Burlington, every resident receives care that is personalised and attentive, creating a space where they feel valued and supported. From the attentive, family-centred care to the vibrant social activities, staff focus on providing a nurturing environment that ensures every individual can live their life to the fullest. Whether for a short stay or a long-term residence, they are committed to delivering exceptional care that truly makes a difference.

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Care Provided by The Burlington

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Margielyn Gonzaga (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (78)
    • Single Rooms with ensuite Wet Room (78)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019

Funding & Fees Guide for The Burlington

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,600
    • Self-Funded Residential Dementia Care from £1,650
    • RESPITE Self-Funded Residential Care from £1,900
    • RESPITE Self-Funded Residential Dementia Care from £1,900

  • Weekly fees are subject to the choice of room and your loved one’s specific care needs.
  • (these prices are only a guideline, please contact The Burlington to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The Burlington is delighted to welcome families, visitors and members of the wider community to the home.


  • Parking

  • Parking available for residents & families on site.


The Burlington Reviews (105)

Total of 105, showing 101-105
10

The Burlington has a Review Score of 10 (9.981) out of 10, based on 26 reviews in the last 2 years. Over all time The Burlington has 105 reviews.

Overall Experience

  • 98
  • 7
  • 0
  • 0
  • 0

Date Published

105
6
10
26
79

Review from L B (Daughter-in-law of Resident) published on 24 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with this home. Lovely environment.

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Review from Sarah V (Granddaughter of Resident) published on 15 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although distressed to leave her own home, Grandma (98 year's old) is being very well cared for. We are made very welcome as a family and it is a huge relief to see Grandma treated with such kindness and respect.

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Review from Nick C (Grandson of Resident) published on 15 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

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Review from Valerie H (Daughter of Resident) published on 15 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are so welcoming and it feels like a big family. It is a pleasure coming for a visit and to enjoy the facilities, tea and cakes! My Mum is very happy. The activities are stimulating and well thought through. Food is excellent.

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Review from Surendra A (Friend of Resident) published on 13 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my friend of long standing for the last 2 years. He was housebound and living with his daughter who was very devoted. However, since moving here he feels much happier and has a pleasant sense of community. He feels he has a social life now however he has not forgotten the devotion of his daughters.

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Current Review Score: 10.0 (9.981)

Overview of Review Score

The Review Score of 10 (9.981) out of 10 for The Burlington is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.981 for The Burlington is calculated as follows: ( (305 Excellents x 5) + (6 Goods x 4) ) ÷ 311 Ratings = 4.981

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Burlington is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (19)

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Meet the Team (2)

Margielyn

Margielyn Gonzaga

Job Title: General Manager

Joined: 2024

Margielyn Lopez Gonzaga, known affectionately as Margie, brings over three decades of nursing expertise to her role as Home Manager. Originally hailing from the Philippines, Margie began her nursing career there before moving to the UK, where she's been a dedicated member of the Nursing and Midwifery Council since 2003. Rising through the ranks from Staff Nurse to General Manager, Margie holds an NVQ 5 in Leadership and Management, showcasing her commitment to excellence.


Beyond her professional achievements, Margie is a former gymnast, regional competition winner, and accomplished dancer and singer. Her passion for people extends to her team, she enjoys mentoring, maintaining an open-door policy, and spreading positivity wherever she goes.


Margie's love for networking aligns perfectly with her deep appreciation for older individuals' life stories, making her a compassionate and dedicated leader.


Kirsty

Kirsty Ford

Job Title: Admissions Manager

Joined: 2022

Kirsty Ford is our friendly and deeply understanding Admissions Manager at The Burlington. Whether you are looking to take a tour of The Burlington or simply have a question about how to start your care journey, Kirsty is always on hand to do whatever she can to make the process of finding a care home for your loved one, as easy as possible.