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Worthington Lake Care Home has a Review Score of 9.9 (9.901) out of 10, based on 17 reviews in the last 2 years. Over all time Worthington Lake Care Home has 56 reviews.
Review from R W (Relative of Resident) published on 31 January 2025
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Review from Sandra M (Daughter of Resident) published on 31 January 2025
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Review from W R (Son of Resident) published on 31 January 2025
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Review from Joan A (Friend of Resident) published on 31 January 2025
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Review from Carl W (Son of Resident) published on 27 January 2025
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Review from Paul M (Son of Resident) published on 16 January 2025
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Reply from Kim Jones, Registered Manager at Worthington Lake Care Home
Thank you for your review, we are so pleased your mum is happy in her new home.
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Review from Gabriella M (Friend of Resident) published on 15 January 2025
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Review from Jeremy B (Son of Resident) published on 30 December 2024
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Review from Jennifer B (Daughter of Resident) published on 23 December 2024
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Review from S B (Niece of Resident) published on 19 December 2024
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Review from Pamela P (Sister-in-law of Resident) published on 19 December 2024
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Review from B W (Husband of Resident) published on 8 October 2024
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Review from Gary O (Son of Resident) published on 2 October 2024
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Review from H W (Daughter of Resident) published on 29 January 2024
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Reply from kim jones, Registered Manager at Worthington Lake Care Home
Thank you for your review, we love having your father as part of our Worthington Lake family, I will pass on your kind words to our staff team.
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Review from I C (Wife of Resident) published on 10 January 2024
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Reply from Kim Jones, Registered Manager at Worthington Lake Care Home
Thank you for taking the time to review Worthington Lake we are delighted with your kind words. I will pass these on to our team.
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Review from J T (Daughter of Resident) published on 12 September 2023
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Reply from Kim Jones, Home Manager at Worthington Lake Care Home
Thank you for leaving us a review! We're so pleased your dad has greatly improved since joining us here at Worthington Lake. He is an absolute pleasure to care for. Your feedback is so important to us here at Worthington Lake, and your kind words will be passed on to our dedicated team.
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Review from M S (Daughter of Resident) published on 18 June 2023
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Reply from Kim Jones, Home Manager at Worthington Lake Care Home
Thank you for leaving us a review! We're so pleased that you are happy with the standard of care here at Worthington Lake and the activities and trips out. Your positive feedback has been passed on to our dedicated team!
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Review from Mark R (Son of Resident) published on 21 February 2023
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Reply from Kim Jones, Home Manager at Worthington Lake Care Home
Thank you for leaving a review. We're so pleased you are happy with Worthington Lake Care Home and the standard of care we provide here. Your positive feedback has been passed on to our dedicated team!
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Review from R H (Daughter of Resident) published on 5 September 2022
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Reply from Kim Jones, Home Manager at Worthington Lake Care Home
Thank you for leaving us a review! We are so pleased you are happy with the standard of care provided for your lovely mum. It's fantastic to hear that your mum has flourished at Worthington Lake and is enjoying her time and company in the home. Your positive feedback has been passed on to our dedicated team!
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Review from Carol M (Daughter of Resident) published on 29 June 2022
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Reply from Kim Jones, Home Manager at Worthington Lake Care Home
Thank you for your kind words. We're so pleased your mum has settled in well and has improved since joining us here at Worthington Lake. Your positive feedback has been passed on to our dedicated team!
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The Review Score of 9.9 (9.901) out of 10 for Worthington Lake Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.901 for Worthington Lake Care Home is calculated as follows: ( (185 Excellents x 5) + (16 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 203 Ratings = 4.901
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Worthington Lake Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 17 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 16 Apr 2020
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Job Title: Registered Manager
Joined: 2020
Kim has worked in dementia care for over 20 years, in various settings and roles. She initially started as a Domestic Assistant and worked her way up to achieve her first Registered Manager post back in 2015. Her focus is to always ensure the care provided by herself and her team is person-centred and promotes a full, meaningful and active life, in which activities and engagement play a significant role.