Penrose Court Care Home

Delius Road, Biggleswade SG18 8UA

9.8 63 Reviews

Funding & Fees Guide for Penrose Court Care Home

Funding Types Accepted

Self funding (Private)

Local Authority with Top-Up

Local Authority

NHS Continuing Healthcare (CHC) Funding

Weekly Charges per Person

Self-Funded Residential Care from £1,567
Self-Funded Residential Dementia Care from £1,763
Self-Funded Nursing Care from £1,864
Self-Funded Nursing Dementia Care from £1,763
RESPITE Self-Funded Residential Care from £1,567
RESPITE Self-Funded Residential Dementia Care from £1,763
RESPITE Self-Funded Nursing Care from £1,864
RESPITE Self-Funded Nursing Dementia Care from £1,864

(these prices are only a guideline, please contact Penrose Court Care Home to find out the exact price for your requirements)

Facilities

Bar/Café

Close to Local shops

Gardens

Lift

Near Public Transport

Own Furniture if required

Pet Friendly (or by arrangement)

Residents Internet Access

Residents Kitchenette

Smoking not permitted

Television point in own room

Wheelchair Access

Order by:

Review from Ian W (Husband of Resident) published on 23 April 2024
Submitted via Postal Card • Report

Overall Experience

When my wife moved to Penrose in 2022, she could not walk/did not know where she was, after eight weeks in a hospital bed with an infection. After 18 months, it is so reassuring that the standard of care and attention at Penrose has maintained its high level. Our family is so pleased with all the help

staff to give us as with their encouragement, she is now able to get around using a frame and wheelchair.

Reply from Mary Tolladay, Manager at Penrose Court Care Home

Thank you for your lovely comments, and it is wonderful to see your wife progress.

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Review from James B (Respite Resident) published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience

I was made very welcome on arrival and introduced to everyone. The staff were caring and helped me whenever I needed it. I was encouraged to join in all the activities which I did and enjoyed the new company. The meals on the whole were very good and an alternative was made available. I enjoyed my 3

weeks and woldn't hesitate to go back if necessary. Thank you.

Reply from Mary Tolladay, Manager at Penrose Court Care Home

Thank you for your lovely comments, we look forward to seeing you in the home again for respite care. We will share your lovely comments with the team.

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Review from Phil B (Partner of Resident) published on 28 March 2024
Submitted via Website • Report

Overall Experience

My partner spent a short time at Penrose Court for respite nursing care after a spell in the hospital for an orthopedic issue. We were very impressed; the building is very modern, clean, and warm. The management and most of the staff were very helpful and friendly, with a great deal of attention being

paid to individual needs for, for example, diet or medication. One or two of the staff didn’t seem to pay quite as much attention to these details - documented in a folder in her room - as we would have wished, but they were the exception and once the problem was pointed out it didn’t happen again; indeed, we had the feeling that the staff very much went out of their way to make residents feel comfortable in what is, after all, their home. My partner didn’t get very involved in any of the organized activities while she was there, but the in-house hairdressing salon - open for residents once a week - and cinema are among the facilities that put Penrose Court a cut above many care homes.

Reply from Mary Tolladay, Manager at Penrose Court Care Home

Thank you for your lovely comments and we will take on board all the areas. Hope your partner is still recovering well and you are both welcome to pop in for tea/coffee.

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Review from Carol A (Daughter of Resident) published on 15 March 2024
Submitted via Postal Card • Report

Overall Experience

Excellent care and on the ball with any issues.
Good entertainment and activities programme with residents encouraged to participate. Friendly and helpful staff.

Reply from Mary Tolladay, Manager at Penrose Court Care Home

Thank you for your wonderful words and we are happy to ensure we keep our activity programme varied and our residents enjoy it.

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Review from A C (Respite Resident) assisted by family/friend published on 28 February 2024
Submitted via Postal Card • Report

Overall Experience

During my recent short respite stay, I was impressed by the standard of care, kindness and efficiency of the staff. Penrose Court is of a high standard, and I would thoroughly recommend it.

Reply from Mary Tolladay, Manager at Penrose Court Care Home

Thank you for your wonderful words, and we look forward to seeing you in the future. Will share with the team.

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Review from C E (Daughter of Resident) published on 28 February 2024
Submitted via Postal Card • Report

Overall Experience

We have been very pleased with Penrose Court Care Home. The staff are very caring and cannot do enough for the residents. The manager goes above and beyond. She is hands-on and is aware of anything that happens day to day. She takes an interest in everyone and the residents think very highly of her.

The home is kept clean and tidy and generally, our relatives are happy with the meals. They enjoy all the craft and entertainment provided.

Reply from Mary Tolladay, Manager at Penrose Court Care Home

Thank you so much for these lovely and kind words. We will share this with our team.

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Review from P M (Friend of Resident) published on 8 January 2024
Submitted via Website • Report

Overall Experience

My friend has spent a period of respite this month and I have been so impressed with the quality of care and activities provided to the residents. A really lovely atmosphere with lovely caring staff. I wouldn’t hesitate to place a family member in Penrose Court should they need a place in the future.

Reply from Mary Tolladay, Manager at Penrose Court Care Home

Thank you for your lovely response and we will share it with the team

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Review from K D (Husband of Resident) published on 13 December 2023
Submitted via Postal Card • Report

Overall Experience

The culture at Penrose Court is excellent from the management downwards, efficient, kind, compassionate and respectful. I am embarrassed to give such high ratings but nothing else would be fair.

Reply from Mary Tolladay, Manager at Penrose Court Care Home

Thank you for your lovely comments and we will share with the team.

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Review from B A (Resident) published on 7 December 2023
Submitted via Postal Card • Report

Overall Experience

I first came to Penrose Court Care Home in December 2019 suffering from a complete 'burnout' due to all the voluntary work I had undertaken and caring for my poorly husband. After 2.5 years I decided I was ready to live independently, so I purchased an apartment. After 12 days of living independently,

it became a nightmare. It was necessary for me to return to Penrose Court as I was suffering from a severe mental state.
On my return to Penrose Court working with our nominated NHS doctor, I received such good empathy and understanding and constant monitoring of my health and welfare. My whole mental and physical welfare has improved so much that I regained my confidence and independence. Penrose Court is my forever home.

Reply from Mary Tolladay, Manager at Penrose Court Care Home

Thank you so much for your wonderful comments and it is brilliant to see you back to your former self.

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Review from L J (Daughter of Resident) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience

Both our mum and dad became residents at Penrose Court on a permanent basis in January of this year. My mother has dementia and my father has restricted mobility. From the onset, the management at home has made every possible effort to make sure that my parent's needs were met however complex. Having

been married for 60 years, their worlds have been turned upside down. However, due to the absolute professional and dedicated care shown by the staff, their residency in the home has been beyond our family's expectations. Due to the complex needs presented by our mum, the nurses and carers have not only displayed their individual professionalism and empathy but a willingness to go the extra mile. Whilst having referred to the nurses and carers, the domestic staff who maintain the home to an exacting standard also have daily contact with both my parents and support them whenever the need arises. I would conclude that recently, with the assistance of the home manager, the administration, the nurses and senior carers at the home, we have been successful in securing continuous healthcare funding for my mum. Thank you all at Penrose Court.

Reply from Mary Tolladay, Manager at Penrose Court Care Home

Thank you for your lovely comments and we will share with the team.

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Review from S H (Daughter of Resident) published on 1 December 2023
Submitted via Website • Report

Overall Experience

My 93 year old father has been a resident at Penrose Court for over 2 years. He receives a high standard of care for his dementia and is treated with respect and kindness. The Home is positive and caring for everyone's needs. He enjoys the singing and music activities and particularly Jukebox Legends

which gets him dancing to the music! He sometime takes part in the Pilates classes. Exercise is so important for all ages. Well done Penrose Court.

Reply from Mary Tolladay, Manager at Penrose Court Care Home

Thank you for this and we will share with our team.

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Review from P C (Son of Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience

Excellent service, the staff have gone above and beyond to ensure my mother settled into care home life. Great surroundings, daily activities and a great environment where I know she will be well looked after, safe and happy.

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Review from Warren B (Son of Resident) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience

The staff are professional and so kind. Always ready to discuss any changes or alternatives for care. Penrose Court is spotless and the garden is a joy. The atmosphere is relaxed and Dad loved it when his little dog came to visit. He was, for a short time, more like his old self.

Reply from Mary Tolladay, Manager at Penrose Court Care Home

Thank you Warren for your lovely comments and will share them with the team. We look forward to seeing your dad's dog here again.

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Review from Lorraine L (Daughter of Resident) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience

My mum received end of life care at Penrose Court. From the first moment of her arrival, to her sad passing three weeks later, she received the most loving, kind and tender care from every single member of staff. Their patience and genuine love of their residents absolutely shone through. They gave

my mum their time, often just a gentle word or reassuring touch, that meant so much to not just us, but her also. I cannot thank Penrose Court enough for taking my mum into their home and hearts and treating her and us as family.

Reply from Mary Tolladay, Manager at Penrose Court Care Home

Thank you for your lovely words and will share this with the team.

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Review from Alayne S (Daughter of Resident) published on 6 June 2023
Submitted via Website • Report

Overall Experience

My dad like's it at Penrose Court Care Home and settled in very quickly and is very happy there. All the staff are very friendly and helpful. I do get told from him that the food's very good and plenty of and everywhere is very clean and tidy.

Reply from Mary Tolladay, Manager at Penrose Court Care Home

Thank you for your lovely comments, I will share with the team.

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Review from Dawn H (Friend of Resident) published on 22 May 2023
Submitted via Website • Report

Overall Experience

Such a lovely home, from the moment our friend arrived they were put at ease. Staff are really friendly and caring which is very reassuring when moving someone you know into a care home. The rooms are spacious and the home is really clean.
It’s a relief to know our friend is being well looked after,

thank you.

Reply from Mary Tolladay, Manager at Penrose Court Care Home

Thank you so much for your lovely comments, I will share them with the team.

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Review from Lindsay P (Daughter of Resident) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience

My mum has been a resident since the start of the year. She took a while to settle but is now generally happy. I am happy that she is safe and all her health issues are now dealt with by the care home, giving me peace of mind. Mum has participated in some of the activities e.g bingo. We are somewhat

disappointed that she cannot have her hair shampooed and set as often as liked because only one hairdresser and too busy. Mum is very keen on wildflowers and enjoys looking at the gardens outside, so extremely disappointed today as they were all mowed down, we feel some areas could have been left unmowed for Mum's enjoyment.

Reply from Mary Tolladay, Manager at Penrose Court Care Home

Thank you so much for your response. We have talked to the gardeners and they have now identified an area that will be the wild gardens so your mum can have some wildflowers.

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Review from Eric M (Resident) published on 5 May 2023
Submitted via Postal Card • Report

Overall Experience

My experience has been excellent from day one and I have been very comfortable and secure form day one.

Reply from Mary Tolladay, Manager at Penrose Court Care Home

As a team, we try and provide the best care possible based on everyone's individual needs and are so pleased that you feel safe and happy with your care. We will share this with our team.

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Review from Kate M (Friend of Resident) published on 28 March 2023
Submitted via Postal Card • Report

Overall Experience

Our friend has recently come to Penrose Court after much heartache and soul-searching for his family.
His family, whilst struggling with this move, are so grateful for the constant care he gets and have a sense of security that the staff members they speak to are working hard to get to know our friend.

As a long tome friend of this resident we too, whilst saddened, are very grateful that we too have experienced warmth and friendliness.

Reply from Mary Tolladay, Manager at Penrose Court Care Home

We are grateful to hear that, thank you Kate for your feedback.

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Review from C W (Great-Niece of Resident) published on 24 January 2023
Submitted via Website • Report

Overall Experience

The staff know my aunt so well, they all care deeply about the residents. There is always a friendly welcome from the reception staff. Thank you. The nominated carers are always on hand to discuss the ever-changing needs of my aunt and respect both her and our wishes towards the "end of life" provision.

Reply from Mary Tolladay, Manager at Penrose Court Care Home

Thank you for the review and comments. We will share this with all the team.

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Meet the Team (21)

Mary Tolladay

Job Title: Home Manager

Joined: 2021

Mary is a Registered General Nurse who qualified in Birmingham and then worked at East Birmingham Hospital.

Mary has a wealth of experience in managing homes having relocated to the Home Counties in 2003 and has been managing Nursing Homes ever since. Mary is passionate about ensuring that her team provide the very best in person-centred care.

Roxy Marincean

Job Title: Deputy Clinical Manager

Roxy is our Deputy Clinical Manager who started at Penrose Court at the beginning of May and is thoroughly enjoying her time here. Roxy has worked in the care sector for 15 years having started as a team leader.

Kelly Jando

Job Title: Administrator

Joined: 2023

Kelly is Penrose Court’s Administrator and has been working in a similar role for the last 25 years in local schools.

At Penrose Court, Kelly enjoys working closely with her colleagues and forming relationships with our residents.

Outside of work, she can often be found with her family and friends, or enjoying one of her many hobbies which includes reading, yoga or going out on long walks. Kelly plans to travel a lot more and loves going to The Lake District.

Amy Truett

Job Title: Senior Nurse

Joined: 2018

Amy started her career as a part-time carer, later moving to full-time roles at Hinchingbrooke and Biggleswade hospitals. She joined us at Penrose Court as a Registered General Nurse, and is highly satisfied every day looking after others, empathising with and empowering residents and other staff members. Amy was recently awarded a Bachelor of Science in Adult Nursing with First Class Honours and also received the Martin Foss Award, an annual award given to a final-year student in Nursing and Midwifery who has made the greatest contribution to the life of the Faculty of Health and Social Science. Amy has recently become a Senior Nurse here at Penrose Court.

Jade Edwards

Job Title: Registered General Nurse

Joined: 2018

Jade is one of our Registered General Nurses here at Penrose Court and joined when the home opened in 2018.

Having previously studied at Herts University, Jade completed a foundation degree and became a nursing associate. Jade then went straight into a top-up degree to become a qualified Nurse Recently qualifying at the end of last year, Jade has worked at Penrose Court since it opened as bank staff and is now full-time. Jade has been in the care industry for over 10 years working in the community and other private care homes.

Joseph Obeng Addai

Job Title: Registered General Nurse

Joined: 2023

Joseph studied nursing in Ghana and got his license to practice as a registered nurse. Later moving to the UK and got registered with the UK Nmc as a UK RN. Joseph then joined Penrose Court in November 2023 and is happy to be with such an amazing and supportive team.

Smrita Thapa

Job Title: Registered General Nurse

Joined: 2023

Smrita has been with us here at Penrose Court since 2023. She started as a Senior Carer and she got her Pin. Smrita is now one of our Registered Nurses.

Ishara Asuramanage

Job Title: Registered General Nurse

Joined: 2023

Ishara started as a Healthcare Assistant with us in 2023 and in 2024 she received her Nurses pin and has now joined our team of wonderful nurses.

Michael Attiah

Job Title: Registered General Nurse

Joined: 2024

Michael joined us here at Penrose Court in 2024, he came from Scotland to join our wonderful team.

Tamara Pieterse

Job Title: Registered General Nurse

Joined: 2024

Tamara joined us 2024 as a Nurse, she has bought a massive smile to all our residents faces.

Ann Stevens

Job Title: Senior Care Assistant

Joined: 2018

Ann is one of our Senior Care Assistants here at Penrose Court. Ann started her Care journey working in domiciliary in 2006. She started off working at Penrose Court in 2018 as a Care Assistant and has been recently promoted.

Alice Lewis

Job Title: Senior Care Assistant

Joined: 2021

Alice is one of our Senior Carers here at Penrose Court, she has been with us since 2023.

Jay Spurgeon

Job Title: Activities Coordinator

Joined: 2018

Hi, I am Jay. I am part of the activities team and I run Cut and Glow, our in-house salon here at Penrose Court.

I have been with Penrose since September 2018, just before it opened. I started as part of the care team and then transitioned into my current position. This is not my first time working in a care home as I have previously worked as an activities manager. This is the first salon I have run but I have been cutting hair for 38 years, I know I do not look old enough. I have held a number of jobs over the years, but they have all revolved around people as this has always been a passion. The best part of my job is interacting with the residents.

My passion for activities, particularly arts and crafts continues outside of work as I have my own crafting business. I also love spending time with my family, my favourite afternoons are spent watching Jurassic Park with my grandchildren.

Jackie Wallis

Job Title: Activities Coordinator

Joined: 2024

Jackie joined us 2024 as a Part Time Activities Co-ordinator, before Jackie joined our Penrose Team she was volunteering with us for 2.5 years prior.

Susan Carr

Job Title: Domestic Assistant

Joined: 2022

Sue started working at Penrose Court in January 2022. She is part of our great housekeeping team and she thoroughly enjoys her duties which can also include activities with the residents. Her favourite part of her day is building friendships with the residents. Sue considers it a privilege and a pleasure to work at Penrose Court.

Joann White

Job Title: Domestic Assistant

Joined: 2023

Jo joined us here at Penrose Court in August 2023. She is a part of our amazing Housekeeping team, helping keep the home clean for our wonderful Residents. Jo is very dedicated to her work and enjoys spending time and bonding with our Residents, always making them smile.

In Jo's spare time, she loves looking after her grandchildren and going camping.

Stefan Jurga

Job Title: Maintenance Manager

Joined: 2023

Stefan studied as a carpenter joiner in high school back in Slovakia before he came here he worked as Maintenance for Church of England Theological College in Cambridge last 10 years.

Paul Clark

Job Title: Receptionist

Joined: 2024

Paul is the weekend receptionist here at Penrose Court

Paul joined quite recently and has been here since the beginning of February but is often told by colleagues and residents alike that it seems like he’s been here for a lot longer. This is Paul’s first time working in the care environment but is finding it very enjoyable and rewarding.

Paul’s background hails from the Civil Service, where he took early retirement after spending over 30 years at the Department of Transport but wasn’t ready to give up and when this job came up it was a 3-minute commute from my home by foot. Paul is also a Magistrate for Hertfordshire and Bedfordshire since joining the bench in 2008 and the requirements here at Penrose Court allow Paul to continue making a difference to the local community.

Paul’s passion for making a difference to people is fully satisfied in this job by the interaction with the residents and their families.

Emily-May Niven

Job Title: Receptionist

Joined: 2024

Emily joined Penrose Court at the end of April 2024. She also works alongside the administrator helping with any additional Admin tasks. Emily has really enjoyed getting to know all the residents and forming a friendship with them and their family members.

Robin Dent

Job Title: Head Chef

Joined: 2024

Robin is our Head Chef here at Penrose Court and he joined us in 2024.

Frances Greenhow

Job Title: Assistant Chef

Joined: 2019

Frances has been with us at Penrose Court since 2019.

Penrose Court Care Home

Care Provided by Penrose Court Care Home

Good to Know

Funding & Fees Guide for Penrose Court Care Home

Facilities