Penrose Court Care Home

Delius Road, Biggleswade SG18 8UA

9.8 63 Reviews

Funding & Fees Guide for Penrose Court Care Home

Funding Types Accepted

Self funding (Private)

Local Authority with Top-Up

Local Authority

NHS Continuing Healthcare (CHC) Funding

Weekly Charges per Person

Self-Funded Residential Care from £1,567
Self-Funded Residential Dementia Care from £1,763
Self-Funded Nursing Care from £1,864
Self-Funded Nursing Dementia Care from £1,763
RESPITE Self-Funded Residential Care from £1,567
RESPITE Self-Funded Residential Dementia Care from £1,763
RESPITE Self-Funded Nursing Care from £1,864
RESPITE Self-Funded Nursing Dementia Care from £1,864

(these prices are only a guideline, please contact Penrose Court Care Home to find out the exact price for your requirements)

Facilities

Bar/Café

Close to Local shops

Gardens

Lift

Near Public Transport

Own Furniture if required

Pet Friendly (or by arrangement)

Residents Internet Access

Residents Kitchenette

Smoking not permitted

Television point in own room

Wheelchair Access

Order by:

Review from B G (Wife of Resident) published on 19 December 2022
Submitted via Postal Card • Report

Overall Experience

My husband was very confused to begin with and was quite aggressive when being given personal care. After a month, he became calm and very content. Carers were very patient and understanding. Their patience with him has paid off and now he knows the daily routine he just accepts it. Very impressed.

Reply from Mary Tolladay, Manager at Penrose Court Care Home

Thank you for your comments and I will share with the team.

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Review from Sally P (Wife of Resident) published on 5 December 2022
Submitted via Postal Card • Report

Overall Experience

Sadly because of covid and administration, although funding had been approved he was not admitted to Penrose Court until the 23rd of May instead of late March.
My husband was welcomed and made comfortable with understanding of his limited cognitive ability. The superb care given to him reassured him

and stimulated positive responses from him so that I knew he was safe and in the very best place I could arrange until the end of his life which sadly was the 8th of August 22 only ten weeks later. The kindness and professional, emotional care for him, myself and my family was outstanding.

Reply from Mary Tolladay, Manager at Penrose Court Care Home

I will share this feedback with the team, and you are welcome to visit the home. Wishing you and your family all the best.

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Review from C T (Daughter of Resident) published on 9 August 2022
Submitted via Postal Card • Report

Overall Experience

The staff are very pleasant, interact with my mum who has Alzheimer's and needs carers with patience. Since the end of lockdown, it's been lovely to take Mum out and see her in the garden at the care home, especially at the jubilee celebration.

Reply from Mary Tolladay, Manager at Penrose Court Care Home

Thank you for your lovely comments and we enjoy planning activities etc for all our residents.

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Review from C T (Daughter of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience

My Mum arrived at Penrose Court Care Home in the Month of February 2020 , Mum resides on Level 2 which is the Dementia floor - Mum settled well and finally became a permanent resident in September 2020 - the care seems to be quite settled with regular staff which is good for both Mum and us as a family.
The

home provides good care and is beautifully kept - always clean and tidy
The food is always good with a variety of choice and different foods.
The activities for Dementia residents could be improved but there is talk of a sensory room to be put in place.
I also think walks in the garden would be beneficial especially for Mum - just a bit of fresh air is always good for the soul.
The Manager is very approachable and helpful and does run a very well organised Home - and has some very good ideas for making Penrose Court a high standard of care home - lets hope they all go ahead!!

Reply from Mary Tolladay, Manager at Penrose Court Care Home

Thank you for your lovely comments. We are getting ideas to continue to improve the care and environment for all our residents.

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Review from B H (Daughter of Resident) published on 1 June 2022
Submitted via Postal Card • Report

Overall Experience

My mother's frailty has necessitated an open-ended respite stay, and she is quite an unwilling passenger! Fiercely independent and difficult to please. Without the patience and understanding of the staff, my mother would not have settled in at all well. The facilities are very good, but ultimately,

it is the quality of the actual care that matters. The manager is very "hands-on" and leads by example with her willingness to go the extra mile. The caring and professionalism of the staff really shines through. Thank you!

Reply from Mary Tolladay, Manager at Penrose Court Care Home

Thank you for your lovely response and we continue to make all our residents feel at home and settled.

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Review from J M (Resident) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience

What a lovely entrance hall, with a feeling of serenity ad welcome. The hub of the house - only apparent once you are inside - is a meeting place for everyone. Coffee in the morning, with lots of carers and people in wheelchairs - all very happy to see each other and have a chat to your neighbours.

I was there for respite care for a week where you are welcomed as part of the larger family. Food is one of the highlights of the day, in a beautiful dining room looking into a small patio garden. The food is good with lots of choices. After lunch, there is a structured programme of optional activities including talks and practical work. I enjoyed my respite care and all the interesting people I met in Penrose Court.

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Review from C V (Daughter of Resident) published on 4 May 2022
Submitted via Postal Card • Report

Overall Experience

My mother moved into Penrose Court Care Home from Bedford Hospital. She was there until her death on April 6th. During her stay at the home, she received excellent care from all the staff, the excellent nurses and carers who were looking after her. They were nothing less than amazing and I can't thank

them enough.

Reply from Mary Tolladay, Manager at Penrose Court Care Home

Thank you for your lovely review and we will share it with the team.

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Review from E H (Resident) published on 30 March 2022
Submitted via Postal Card • Report

Overall Experience

I love it here.

Reply from Kelly Walker, Regional Director at Penrose Court Care Home

Thank you so much for your review. It's always lovely to receive feedback. We will of course share this with the staff as they will be delighted to hear how well they are doing.

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Review from T B (Son of Resident) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience

I am upset about not being able to visit my mother in the care home during Covid. In 2022, they stopped visits due to regulations to see my mum inside the home but they have an external visiting room that is screened off exactly so someone can still visit but no contact. I was told I can't even see

her in their Covid-free (non-contact) visiting room.

Reply from Mary Tolladay, Manager at Penrose Court Care Home

Guidance for visiting is followed by advice from the Local Authority and Public Health England. This advice will vary depending on the current situation both locally and nationally.

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Review from Jackie W (Daughter-in-law of Resident) published on 13 July 2021
Submitted via Website • Report

Overall Experience

Choosing the right care home to place a loved one is a very difficult and emotional decision to make. We chose Penrose Court as it came highly recommended and oh my did we get it so right, and that is every credit to the brilliant team there. The care is just amazing, it is such a tranquil and happy

place. Everyone is so friendly. A massive thank you to all the staff.

Reply from Sylvia Duz, Home Manager at Penrose Court Care Home

Thank you so much for your lovely comments, these will be shared with the team and will be greatly appreciated.

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Review from Karen H (Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience

My dad has been a resident since January 2020 following a respite placement as he was unable to continue to live in his home following a stroke, he has called it his home from that day. Penrose Court has been a second family to us and has given us support for dad. They go above and beyond to give dad

the continuing care he deserves and as a family, we know he is cared for 100%. The staff are amazing on all levels and their main priority is my dad.

Reply from Sylvia Duz, Manager at Penrose Court Care Home

Thank you so much Karen for your very kind words, your compliments have been shared with the team.

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Review from J O (Husband of Resident) published on 13 November 2020
Submitted via Postal Card • Report

Overall Experience

My wife was admitted to Penrose Court following a lengthy period in hospital and NHS respite. The hospital stay made her already chronic arthritis much worse and she is now immobile.
Since moving to Penrose her general health has improved greatly and she has been well looked after by a very caring

team. We have nothing but praise for the staff and management during the current Covid crisis. Penrose offers a very friendly and professional atmosphere and have done everything possible to facilitate visits during Covid.

Reply from Azaad Saumtally, Manager at Penrose Court Care Home

It's been a pleasure having your wife in our midst and despite the pandemic, we are glad that you've kept well and have been able to visit. I'll pass on your wonderful praise for the staff team and hope your wife continues to make steady progress. Best regards from us all.

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Review from Charlotte M-J (Great-granddaughter of Resident) published on 18 September 2020
Submitted via Website • Report

Overall Experience

This place is absolutely amazing for not only the residents but the family and friends too! Everything is so clean and tidy, and you are always welcomed with a smile! I’d like to take the opportunity to thank all of the staff for keeping our family and all residents safe during Covid-19.

Reply from Azaad Saumtally, Manager at Penrose Court Care Home

Thank you for praising the Staff for the on-going work in keeping the residents safe during the Covid-19 pandemic and I will pass this on to the team. Family and friends are important
for the residents' well-being and we value your contribution in making Penrose Court as amazing as it can be.

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Review from H S (Daughter of Resident) published on 14 September 2020
Submitted via Postal Card • Report

Overall Experience

Penrose Court made my mother's respite a true delight. She came home happy and upbeat. She received a very high standard of care, and the staff made her feel very welcome and ensured she settled in with ease. She appears to have made new friends of both residents and staff, and eagerly awaits her next

respite stay!

Reply from Azaad Saumtally, Manager at Penrose Court Care Home

Thank you for your feedback and I shall pass it to the staff team who enjoyed caring for your mother. It was a pleasure having your mother staying with us and I'm glad she enjoyed her short stay that had a positive impact on her well-being. We look forward to welcoming her for her next stay and our best regards to you all.

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Review from Tref G (Son of Resident) published on 17 August 2020
Submitted via Website • Report

Overall Experience

Mixed reviews on Penrose Court. Staff are very friendly and the facilities themselves are fantastic, however, I'm not particularly impressed by the standard of care. In my opinion, this should be a lot better for a high-end facility. There were several times that I felt my father's personal hygiene

was not attended to adequately - and on multiple occasions he was even dressed in other residents (ill-fitting) clothes. This is pretty basic stuff that I would expect a care home charging £1k+ a week to get right.

Reply from Azaad Saumtally, Home Manager at Penrose Court Care Home

Thank you for your comments and I am sorry to hear you are unhappy about some negative experiences at Penrose Court. I will feedback your experiences to improve our service and thank you for your kind words for the staff and positive feedback for the facilities and activities provided. Your Dad's respite care stay was short and we tried to get him settled in his new environment and meet his personal care needs which proved quite difficult at times as anticipated due to his advanced cognitive impairment. We involved other health care professionals to assist to manage the challenges we faced with your Dad`s personal hygiene. You have highlighted about your Dad`s personal hygiene care standards and I apologise if we have fallen short of the high standards we aspire to. We will take on board any lessons learnt to continue improving our service.
With kind regards.
Azaad

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Review from Kay H (Daughter of Resident) published on 1 June 2020
Submitted via Website • Report

Overall Experience

My mum is currently at Penrose, and with comorbidities is being cared for with the highest respect and care. All staff have as I understand have ongoing training and are very well chosen. We are in difficult times, however the staff seem to be kind and considerate and currently are taking on a very

large responsibility in addition to their usual jobs , simply because I cannot visit, see or help mum. We hear so much negativity about care homes, I just wish there was an organisation that all caring staff could join to feel supported. Carers do care, and it is not an easy job. I feel the staff also know and work with me on a personal basis very well, and I would recommend Penrose to anyone. Continue the good work all. With many thanks.

Reply from Azaad Saumtally, Manager at Penrose Court Care Home

Thank you so much for your kind words. We are more than happy to care for Mum particularly during this time.

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Review from S C S (Daughter of Resident) published on 28 February 2020
Submitted via Website • Report

Overall Experience

The staff are caring and thoughtful and have made Mum feel very welcome since she became a resident last year. There is a varied and tasty menu and there are activities every day for the residents to enjoy. It is a large modern building with spacious, modern rooms with en-suite facilities, with a pleasant,

friendly atmosphere. Mum is very happy and all the family enjoy visiting. The home is only let down in the summer on very hot days when Mum's room can be a little bit too warm and stuffy. There is air conditioning in the lounges, and it is a shame it couldn't have been installed in all the rooms. This is a small gripe as apart from this Penrose is excellent.

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Review from S D (Wife of Resident) published on 28 February 2020
Submitted via Postal Card • Report

Overall Experience

Generally, the care and patience shown by the staff are outstanding. My main concern is the number of falls my husband has had, mainly unwitnessed, necessitating visits to A&E, due to the anti-coagulant medication. I feel he needs more regular checks, especially at night, as he is mostly unable to remember

to use his alarm.

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Review from S H (Daughter-in-law of Resident) published on 28 February 2020
Submitted via Postal Card • Report

Overall Experience

I think the care/support that all staff give my father in law is excellent. The staff are always friendly and helpful to visitors and residents.

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Review from S M (Stepdaughter of Resident) published on 1 January 2020
Submitted via Postal Card • Report

Overall Experience

My dad has had the best care ever. From the minute he went in to today. He is a different man. Happy, content and a lot better in himself. All staff should be proud.

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Meet the Team (21)

Mary Tolladay

Job Title: Home Manager

Joined: 2021

Mary is a Registered General Nurse who qualified in Birmingham and then worked at East Birmingham Hospital.

Mary has a wealth of experience in managing homes having relocated to the Home Counties in 2003 and has been managing Nursing Homes ever since. Mary is passionate about ensuring that her team provide the very best in person-centred care.

Roxy Marincean

Job Title: Deputy Clinical Manager

Roxy is our Deputy Clinical Manager who started at Penrose Court at the beginning of May and is thoroughly enjoying her time here. Roxy has worked in the care sector for 15 years having started as a team leader.

Kelly Jando

Job Title: Administrator

Joined: 2023

Kelly is Penrose Court’s Administrator and has been working in a similar role for the last 25 years in local schools.

At Penrose Court, Kelly enjoys working closely with her colleagues and forming relationships with our residents.

Outside of work, she can often be found with her family and friends, or enjoying one of her many hobbies which includes reading, yoga or going out on long walks. Kelly plans to travel a lot more and loves going to The Lake District.

Amy Truett

Job Title: Senior Nurse

Joined: 2018

Amy started her career as a part-time carer, later moving to full-time roles at Hinchingbrooke and Biggleswade hospitals. She joined us at Penrose Court as a Registered General Nurse, and is highly satisfied every day looking after others, empathising with and empowering residents and other staff members. Amy was recently awarded a Bachelor of Science in Adult Nursing with First Class Honours and also received the Martin Foss Award, an annual award given to a final-year student in Nursing and Midwifery who has made the greatest contribution to the life of the Faculty of Health and Social Science. Amy has recently become a Senior Nurse here at Penrose Court.

Jade Edwards

Job Title: Registered General Nurse

Joined: 2018

Jade is one of our Registered General Nurses here at Penrose Court and joined when the home opened in 2018.

Having previously studied at Herts University, Jade completed a foundation degree and became a nursing associate. Jade then went straight into a top-up degree to become a qualified Nurse Recently qualifying at the end of last year, Jade has worked at Penrose Court since it opened as bank staff and is now full-time. Jade has been in the care industry for over 10 years working in the community and other private care homes.

Joseph Obeng Addai

Job Title: Registered General Nurse

Joined: 2023

Joseph studied nursing in Ghana and got his license to practice as a registered nurse. Later moving to the UK and got registered with the UK Nmc as a UK RN. Joseph then joined Penrose Court in November 2023 and is happy to be with such an amazing and supportive team.

Smrita Thapa

Job Title: Registered General Nurse

Joined: 2023

Smrita has been with us here at Penrose Court since 2023. She started as a Senior Carer and she got her Pin. Smrita is now one of our Registered Nurses.

Ishara Asuramanage

Job Title: Registered General Nurse

Joined: 2023

Ishara started as a Healthcare Assistant with us in 2023 and in 2024 she received her Nurses pin and has now joined our team of wonderful nurses.

Michael Attiah

Job Title: Registered General Nurse

Joined: 2024

Michael joined us here at Penrose Court in 2024, he came from Scotland to join our wonderful team.

Tamara Pieterse

Job Title: Registered General Nurse

Joined: 2024

Tamara joined us 2024 as a Nurse, she has bought a massive smile to all our residents faces.

Ann Stevens

Job Title: Senior Care Assistant

Joined: 2018

Ann is one of our Senior Care Assistants here at Penrose Court. Ann started her Care journey working in domiciliary in 2006. She started off working at Penrose Court in 2018 as a Care Assistant and has been recently promoted.

Alice Lewis

Job Title: Senior Care Assistant

Joined: 2021

Alice is one of our Senior Carers here at Penrose Court, she has been with us since 2023.

Jay Spurgeon

Job Title: Activities Coordinator

Joined: 2018

Hi, I am Jay. I am part of the activities team and I run Cut and Glow, our in-house salon here at Penrose Court.

I have been with Penrose since September 2018, just before it opened. I started as part of the care team and then transitioned into my current position. This is not my first time working in a care home as I have previously worked as an activities manager. This is the first salon I have run but I have been cutting hair for 38 years, I know I do not look old enough. I have held a number of jobs over the years, but they have all revolved around people as this has always been a passion. The best part of my job is interacting with the residents.

My passion for activities, particularly arts and crafts continues outside of work as I have my own crafting business. I also love spending time with my family, my favourite afternoons are spent watching Jurassic Park with my grandchildren.

Jackie Wallis

Job Title: Activities Coordinator

Joined: 2024

Jackie joined us 2024 as a Part Time Activities Co-ordinator, before Jackie joined our Penrose Team she was volunteering with us for 2.5 years prior.

Susan Carr

Job Title: Domestic Assistant

Joined: 2022

Sue started working at Penrose Court in January 2022. She is part of our great housekeeping team and she thoroughly enjoys her duties which can also include activities with the residents. Her favourite part of her day is building friendships with the residents. Sue considers it a privilege and a pleasure to work at Penrose Court.

Joann White

Job Title: Domestic Assistant

Joined: 2023

Jo joined us here at Penrose Court in August 2023. She is a part of our amazing Housekeeping team, helping keep the home clean for our wonderful Residents. Jo is very dedicated to her work and enjoys spending time and bonding with our Residents, always making them smile.

In Jo's spare time, she loves looking after her grandchildren and going camping.

Stefan Jurga

Job Title: Maintenance Manager

Joined: 2023

Stefan studied as a carpenter joiner in high school back in Slovakia before he came here he worked as Maintenance for Church of England Theological College in Cambridge last 10 years.

Paul Clark

Job Title: Receptionist

Joined: 2024

Paul is the weekend receptionist here at Penrose Court

Paul joined quite recently and has been here since the beginning of February but is often told by colleagues and residents alike that it seems like he’s been here for a lot longer. This is Paul’s first time working in the care environment but is finding it very enjoyable and rewarding.

Paul’s background hails from the Civil Service, where he took early retirement after spending over 30 years at the Department of Transport but wasn’t ready to give up and when this job came up it was a 3-minute commute from my home by foot. Paul is also a Magistrate for Hertfordshire and Bedfordshire since joining the bench in 2008 and the requirements here at Penrose Court allow Paul to continue making a difference to the local community.

Paul’s passion for making a difference to people is fully satisfied in this job by the interaction with the residents and their families.

Emily-May Niven

Job Title: Receptionist

Joined: 2024

Emily joined Penrose Court at the end of April 2024. She also works alongside the administrator helping with any additional Admin tasks. Emily has really enjoyed getting to know all the residents and forming a friendship with them and their family members.

Robin Dent

Job Title: Head Chef

Joined: 2024

Robin is our Head Chef here at Penrose Court and he joined us in 2024.

Frances Greenhow

Job Title: Assistant Chef

Joined: 2019

Frances has been with us at Penrose Court since 2019.

Penrose Court Care Home

Care Provided by Penrose Court Care Home

Good to Know

Funding & Fees Guide for Penrose Court Care Home

Facilities