Penrose Court Care Home

Delius Road, Biggleswade SG18 8UA
Submit a Review
9.8 63 Reviews
  • Penrose Court Care Home, Biggleswade
Penrose Court is a luxury care home situated in the charming market town of Biggleswade, offering tailored, high-quality care for older individuals.

This welcoming home provides a range of services, including residential, dementia, respite, and nursing care, all delivered in a comfortable, homelike setting.

The compassionate staff are committed to delivering the best care and support to each resident.

Penrose Court provides a wide range of engaging activities tailored to the varied interests and preferences of its residents, fostering both mental and physical well-being.

The kitchen team prepares fresh, nutritious and delicious meals, catering to individual dietary requirements to ensure every resident enjoys a healthy and satisfying dining experience.

Care Provided by Penrose Court Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 65 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Mary Tolladay (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (61)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (61)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2018
    • Last Refurbishment: 2018
    • Number of floors: 3

Funding & Fees Guide for Penrose Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,567
    • Self-Funded Residential Dementia Care from £1,763
    • Self-Funded Nursing Care from £1,864
    • Self-Funded Nursing Dementia Care from £1,763
    • RESPITE Self-Funded Residential Care from £1,567
    • RESPITE Self-Funded Residential Dementia Care from £1,763
    • RESPITE Self-Funded Nursing Care from £1,864
    • RESPITE Self-Funded Nursing Dementia Care from £1,864
  • (these prices are only a guideline, please contact Penrose Court Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking
  • On site parking including disabled parking available.


Penrose Court Care Home Reviews (63)

Total of 63, showing 61-63
9.8

Penrose Court Care Home has a Review Score of 9.8 (9.786) out of 10, based on 38 reviews in the last 2 years. Over all time Penrose Court Care Home has 63 reviews.

Overall Experience

  • 51
  • 10
  • 2
  • 0
  • 0

Date Published

63
10
22
38
25
Overall Experience  Overall Experience 5.0 out of 5

A very click team of staff. Everything spotless and extremely well run. My friend is more than happy with the superb standard of care he is receiving.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 4.0 out of 5

Care is consistently good, food is good and prepared on the premises one of the best homes I have seen.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

For a new venture, it was extremely well run and lovely staff. Whenever there was a problem or issue, it was dealt with promptly. I was made to feel welcome.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.786)

Overview of Review Score

The Review Score of 9.8 (9.786) out of 10 for Penrose Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.786 for Penrose Court Care Home is calculated as follows: ( (366 Excellents x 5) + (64 Goods x 4) + (11 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 444 Ratings = 4.786

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Penrose Court Care Home is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 37 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Nov 2019

Overall
Requires improvement

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Requires improvement
  • Safe

    Requires improvement
  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

7 Bed Vacancies

posted 31 Mar 2025

Please do get in touch to discuss your care arrangements and to arrange a tour.


Awards / Recognitions (0)

Loading...

Loading

Loading
Loading

Loading

Loading

Loading

Loading

Loading events

Loading

Meet the Team (21)

Mary

Mary Tolladay

Job Title: Home Manager

Joined: 2021

Mary is a Registered General Nurse who qualified in Birmingham and then worked at East Birmingham Hospital.


Mary has a wealth of experience in managing homes having relocated to the Home Counties in 2003 and has been managing Nursing Homes ever since. Mary is passionate about ensuring that her team provide the very best in person-centred care.


Roxy

Roxy Marincean

Job Title: Deputy Clinical Manager

Roxy is our Deputy Clinical Manager who started at Penrose Court at the beginning of May and is thoroughly enjoying her time here. Roxy has worked in the care sector for 15 years having started as a team leader.


Kelly

Kelly Jando

Job Title: Administrator

Joined: 2023

Kelly is Penrose Court’s Administrator and has been working in a similar role for the last 25 years in local schools.


At Penrose Court, Kelly enjoys working closely with her colleagues and forming relationships with our residents.


Outside of work, she can often be found with her family and friends, or enjoying one of her many hobbies which includes reading, yoga or going out on long walks. Kelly plans to travel a lot more and loves going to The Lake District.


Amy

Amy Truett

Job Title: Senior Nurse

Joined: 2018

Amy started her career as a part-time carer, later moving to full-time roles at Hinchingbrooke and Biggleswade hospitals. She joined us at Penrose Court as a Registered General Nurse, and is highly satisfied every day looking after others, empathising with and empowering residents and other staff members. Amy was recently awarded a Bachelor of Science in Adult Nursing with First Class Honours and also received the Martin Foss Award, an annual award given to a final-year student in Nursing and Midwifery who has made the greatest contribution to the life of the Faculty of Health and Social Science. Amy has recently become a Senior Nurse here at Penrose Court.


Jade

Jade Edwards

Job Title: Registered General Nurse

Joined: 2018

Jade is one of our Registered General Nurses here at Penrose Court and joined when the home opened in 2018.


Having previously studied at Herts University, Jade completed a foundation degree and became a nursing associate. Jade then went straight into a top-up degree to become a qualified Nurse Recently qualifying at the end of last year, Jade has worked at Penrose Court since it opened as bank staff and is now full-time. Jade has been in the care industry for over 10 years working in the community and other private care homes.


Joseph

Joseph Obeng Addai

Job Title: Registered General Nurse

Joined: 2023

Joseph studied nursing in Ghana and got his license to practice as a registered nurse. Later moving to the UK and got registered with the UK Nmc as a UK RN. Joseph then joined Penrose Court in November 2023 and is happy to be with such an amazing and supportive team.


Smrita

Smrita Thapa

Job Title: Registered General Nurse

Joined: 2023

Smrita has been with us here at Penrose Court since 2023. She started as a Senior Carer and she got her Pin. Smrita is now one of our Registered Nurses.


Ishara

Ishara Asuramanage

Job Title: Registered General Nurse

Joined: 2023

Ishara started as a Healthcare Assistant with us in 2023 and in 2024 she received her Nurses pin and has now joined our team of wonderful nurses.


Michael

Michael Attiah

Job Title: Registered General Nurse

Joined: 2024

Michael joined us here at Penrose Court in 2024, he came from Scotland to join our wonderful team.


Tamara

Tamara Pieterse

Job Title: Registered General Nurse

Joined: 2024

Tamara joined us 2024 as a Nurse, she has bought a massive smile to all our residents faces.


Ann

Ann Stevens

Job Title: Senior Care Assistant

Joined: 2018

Ann is one of our Senior Care Assistants here at Penrose Court. Ann started her Care journey working in domiciliary in 2006. She started off working at Penrose Court in 2018 as a Care Assistant and has been recently promoted.


Alice

Alice Lewis

Job Title: Senior Care Assistant

Joined: 2021

Alice is one of our Senior Carers here at Penrose Court, she has been with us since 2023.


Jay

Jay Spurgeon

Job Title: Activities Coordinator

Joined: 2018

Hi, I am Jay. I am part of the activities team and I run Cut and Glow, our in-house salon here at Penrose Court.


I have been with Penrose since September 2018, just before it opened. I started as part of the care team and then transitioned into my current position. This is not my first time working in a care home as I have previously worked as an activities manager. This is the first salon I have run but I have been cutting hair for 38 years, I know I do not look old enough. I have held a number of jobs over the years, but they have all revolved around people as this has always been a passion. The best part of my job is interacting with the residents.


My passion for activities, particularly arts and crafts continues outside of work as I have my own crafting business. I also love spending time with my family, my favourite afternoons are spent watching Jurassic Park with my grandchildren.


Jackie

Jackie Wallis

Job Title: Activities Coordinator

Joined: 2024

Jackie joined us 2024 as a Part Time Activities Co-ordinator, before Jackie joined our Penrose Team she was volunteering with us for 2.5 years prior.


Susan

Susan Carr

Job Title: Domestic Assistant

Joined: 2022

Sue started working at Penrose Court in January 2022. She is part of our great housekeeping team and she thoroughly enjoys her duties which can also include activities with the residents. Her favourite part of her day is building friendships with the residents. Sue considers it a privilege and a pleasure to work at Penrose Court.


Joann

Joann White

Job Title: Domestic Assistant

Joined: 2023

Jo joined us here at Penrose Court in August 2023. She is a part of our amazing Housekeeping team, helping keep the home clean for our wonderful Residents. Jo is very dedicated to her work and enjoys spending time and bonding with our Residents, always making them smile.


In Jo's spare time, she loves looking after her grandchildren and going camping.


Stefan

Stefan Jurga

Job Title: Maintenance Manager

Joined: 2023

Stefan studied as a carpenter joiner in high school back in Slovakia before he came here he worked as Maintenance for Church of England Theological College in Cambridge last 10 years.


Paul

Paul Clark

Job Title: Receptionist

Joined: 2024

Paul is the weekend receptionist here at Penrose Court


Paul joined quite recently and has been here since the beginning of February but is often told by colleagues and residents alike that it seems like he’s been here for a lot longer. This is Paul’s first time working in the care environment but is finding it very enjoyable and rewarding.


Paul’s background hails from the Civil Service, where he took early retirement after spending over 30 years at the Department of Transport but wasn’t ready to give up and when this job came up it was a 3-minute commute from my home by foot. Paul is also a Magistrate for Hertfordshire and Bedfordshire since joining the bench in 2008 and the requirements here at Penrose Court allow Paul to continue making a difference to the local community.


Paul’s passion for making a difference to people is fully satisfied in this job by the interaction with the residents and their families.


Emily-May

Emily-May Niven

Job Title: Receptionist

Joined: 2024

Emily joined Penrose Court at the end of April 2024. She also works alongside the administrator helping with any additional Admin tasks. Emily has really enjoyed getting to know all the residents and forming a friendship with them and their family members.


Robin

Robin Dent

Job Title: Head Chef

Joined: 2024

Robin is our Head Chef here at Penrose Court and he joined us in 2024.


Frances

Frances Greenhow

Job Title: Assistant Chef

Joined: 2019

Frances has been with us at Penrose Court since 2019.