Walton House

Victoria Road, Leven KY8 4ER
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6.9 9 Reviews
  • Walton House, Leven
Walton House is a luxury care home set in the heart of the seaside town of Leven, Fife. The newly converted building has been thoughtfully re-configured to create a stunning nursing home opened by Kingdom Homes Ltd in the Spring of 2018.

Providing nursing care for 40 older people, Walton House is ideally situated close to local shops, the library and Post Office. The home is a short walk from Leven’s bus station and main shopping area.

Bedrooms are tastefully decorated and furnished, however residents can individualise their rooms with their favourite pieces of furniture, ornaments and photographs.

Walton House combines a home from home atmosphere whilst meeting all the latest safety requirements and regulations.

Each of the two floors, which are served by a lift, have their own lounge and dining room. The upper floor also has a separate "quiet" lounge and a hairdressing salon.

Residents can choose to join in a variety of daily activities ranging from gentle exercise classes to music therapies, reminiscence sessions, crafts and games.

Professional entertainers are also a regular feature in the events calendar, with concerts in the home at least once every month. Pet Therapy visitors are also popular with Kingdom Homes residents.

Walton House has regular use of minibuses which are accessible to wheelchair users and residents can visit nearby towns for a bit of shopping or for coffee. Walton House is an ideal starting point for a drive through the famous East Neuk fishing villages.

In summer months, they may venture further afield for longer trips to destinations like Blair Drummond Safari Park, the barge on the Union Canal at Ratho or the Kelpies sculptures near Falkirk.

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Care Provided by Walton House

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Head/Brain Injury
  • Hearing Impairment
  • Schizophrenia
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Debbie Finlayson (Service Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (40)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Walton House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,022 – £1,241
  • (these prices are only a guideline, please contact Walton House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting


  • Parking

  • Specific parking for visitors and staff


Walton House Reviews (9)

6.9

Walton House has a Review Score of 6.9 (6.854) out of 10, based on 4 reviews in the last 2 years. Over all time Walton House has 9 reviews.

Overall Experience

  • 4
  • 1
  • 3
  • 0
  • 1

Date Published

9
1
3
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5

Review from Penny R (Wife of Resident) published on 28 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed by the care and attention he received, whilst in there.
The staff were amazing, the room was spotless.
The food was excellent and I was made to feel very welcome, even was allowed to bring my dog. Accommodated to all our needs. Thank you.

Reply from Emily Nash, Administrator at Walton House

Thank you for your kind words and taking the time to leave a review.


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Review from G G (Wife of Resident) published on 30 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My husband was a resident at the Walton Care Home for 6 months. Because of a number of incidents and the general level of care, he has now moved to a different home.
1. His wheelchair was lost by the home and to date no arrangements for replacement or compensation have been made.
2. My husband was
left sitting up in a chair all night as against being transferred to his bed.
3. He had bruising and bleeding on one knee. This wasn't brought to my attention and when I asked staff about it no explanation could be given.
4. He received inappropriate food resulting in weight loss.
5. Decisions in his change of diet weren't agreed with me.
6. Inadequate support at mealtimes and with liquids.
7. His medication was administered irregularly or missed out.
8. His personal hygiene was inadequate. No baths or showers, rarely shaved or teeth brushed.
9. General cleanliness was poor especially in his room, with spills being left and surfaces not cleaned.
10. With the exemption of a few staff were unfriendly.

Reply from Emily Nash, Administrator at Walton House

I am very sorry that you feel that your husband had such a poor experience. Some of what you raised had been managed through our complaints process and through meetings to discuss. However, in order to address fully what you have raised now we will look into and report back to you further as part of our commitment to good quality care and as part of lessons learnt.


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Review from J W (Daughter of Resident) published on 24 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has quite severe dementia and can have very challenging behaviour. The staff are wonderful about recognising when he is having a bad day and adapt their care/approach to him as required. All staff are pleasant and attentive and treat Dad with dignity.

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Review from E M (Friend of Resident) published on 12 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

It took two weeks for her belongings to be moved from her original room to a smaller and colder room. I eventually moved them, some were not moved and when they were, they were left leaning against the wall waiting to be hung up.
Clothing is clean but can take time to come back.
Shortage of pillows
- there one day and then gone.
Has now been in the room for four weeks, asked for a bath but was only given a bed bath.
Complaints of being hungry.

Reply from Lynn Barclay, Service Manager at Walton House

Thank you for your comment. We take all concerns very seriously and are keen to investigate to ensure the well-being and safety of all residents. Please email walton.manager@kingdomhomesltd.co.uk so we can discuss this further.


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Review from A C (Son-in-law of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother-in-law was in here for just under 6 weeks before her passing. Most of the staff were good at what they did but lack of leadership sadly let them down. On her arrival from hospital, her room wasn’t ready and the family had to help tidy it. My mother-in-law was often left unwashed or dressed
for hours. Despite speaking to the house manager nothing seemed to change. The staff were always friendly and obliging but it didn’t seem right that the family always had to ask and sometimes help rather than care that should have been provided. As an amputee, she required a hoist to help her in and out of bed/chair and several times we were told the hoist wasn’t working due to the battery being out of charge which left her in bed for long periods of time. Not all staff were identifiable due to lack of uniform or name badges, in general this care home needs a big shake-up in my opinion.

Reply from Nicola Walters, Home Manager at Walton House

I am sorry that you did not have a good experience, which I was aware of, and which was addressed.


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Review from J G (Friend of Resident) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff who offer the best care. I am happy to know my friend is being so well taken care of.

Reply from Nicola Walters, Home Manager at Walton House

Thank you for your kind words and for taking the time to leave a review.


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Review from A T (Daughter of Resident) published on 21 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

It's quite difficult to fill in some ratings as some of the carers are excellent and some are poor. Information is not passed onto other carers (important). The approach to my mum could be a lot better, she does have mild dementia and this is often ignored when she refuses to wake up for food and personal
care. The approach by some carers is not appropriate. The manager listens and promises change but it doesn't happen or it happens but doesn't last.

Reply from Alex Wilson, Managing Director at Walton House

Thank you for taking the time to leave a review. We will of course take on board the comments made and I will ensure that the home manager discusses these with you in person over the coming weeks.


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Review from Suzanne A (Daughter of Resident) published on 24 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to Walton House in October from the hospital and I have to say the care she has received is 100%. Care and support from all the staff and management. Mum is paraplegic and has lost her speech and the girls (as we call them) all make her laugh and smile. They always keep me informed of any issues,
of which there have not been many, and are always happy to answer any questions I have. The atmosphere here is so relaxed and Mum feels very much at home. Her time here so far has been happy under difficult circumstances and a massive life change for her.

Reply from Nicola Walters, Home Manager at Walton House

Thank you for your kind words and for taking the time to leave a review.


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Review from Joy B (Wife of Resident) published on 24 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having to put a partner into a nursing home is not a nice experience. However, realising that it would be impossible to care for my partner at home, we looked at a number of local care homes. We are very pleased with our choice as it is a light, bright environment and the management and staff are really
caring and supportive. My husband has been in the home for over two years now and throughout lockdown the management and staff were as flexible as guidance permitted. Very satisfied.

Reply from Nicola Walters, Manager at Walton House

Thank you for your kind words and for taking the time to leave a review.


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Current Review Score: 6.9 (6.854)

Overview of Review Score

The Review Score of 6.9 (6.854) out of 10 for Walton House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.5 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.479 for Walton House is calculated as follows: ( (20 Excellents x 5) + (7 Goods x 4) + (4 Satisfactorys x 3) + (10 Poors x 2) + (7 Very Poors x 1) ) ÷ 48 Ratings = 3.479

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.375 Points relating to the number of positive Reviews for Walton House is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 2 Positive Reviews ÷ 8 = 0.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 25 Nov 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Adequate

(3)
How good is our setting? Adequate

(3)
How well is care and support planned? Adequate

(3)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

No image found

Deborah Raeburn

Job Title: Service Manager

Joined: 2024

Deborah Raeburn - Service Manager


Frequently Asked Questions about Walton House

What types of Care is Walton House registered for?

Older Person Care, Dementia, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Walton House provide?

Palliative Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Walton House have?

There are 40 Single Rooms.

What are the Facilities & Services at Walton House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Walton House to the centre of Leven?

0.1 mile(s) as the crow flies, distance by road may be significantly further.