Trinity House Care Home

80 Craighall Road, Edinburgh EH6 4RE
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9.6 35 Reviews
  • Trinity House Care Home, Edinburgh
Situated in Craighall Road, North Edinburgh, Trinity House Care Home has been sympathetically designed to enhance the beauty of the original home and the modernity of the new wings which are built over three floors.

Trinity House offers person-centred care and the highest possible quality of life, in terms of both luxurious surroundings and support, that cater for all the needs of residents.

Staff provide exemplary standards of nursing, residential, dementia and respite care in purpose-designed accommodation.

The whole ethos focuses on the word ‘home’. It’s important that Trinity House feels like home and offers all of the home comforts that you would expect, whatever that means to each individual.

The sense of home is also about the little things, such as a family meal in the private dining area with your loved ones, or getting stuck into a book in your own little world in the library.

Facilities include luxury bedrooms with En-suites and spacious living areas as well as an on-site chef, library, cinema room, piano/coffee bar, beauty salon and private garden.

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Care Provided by Trinity House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Ann Lyell (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (55)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (55)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019
    • Number of floors: 3

Funding & Fees Guide for Trinity House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £2,215 – £2,215
    • Self-Funded Residential Dementia Care £2,215 – £2,215
    • Self-Funded Nursing Care £2,215 – £2,215
    • Self-Funded Nursing Dementia Care £2,215 – £2,215
    • RESPITE Self-Funded Residential Care £2,300 – £2,300
    • RESPITE Self-Funded Residential Dementia Care £2,300 – £2,300
    • RESPITE Self-Funded Nursing Care £2,300 – £2,300
    • RESPITE Self-Funded Nursing Dementia Care £2,300 – £2,300

  • Fees are inclusive of:
    The costs of your personal care
    Accommodation
    All meals, snacks and drinks
    All activities at the home
    Personal Laundry
    Home newspapers and magazines
    Access to Wi-fi – if relevant
    Personal newspapers and magazines
    Guest dining
    Offsite activities and appointments
    Hairdressers
    Chiropody etc
  • (these prices are only a guideline, please contact Trinity House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • The home has on-site parking with 2 designated disabled parking spaces
    ample on-street parking is also available


Trinity House Care Home Reviews (35)

Total of 35, showing 1-20
9.6

Trinity House Care Home has a Review Score of 9.6 (9.553) out of 10, based on 10 reviews in the last 2 years. Over all time Trinity House Care Home has 35 reviews.

Overall Experience

  • 22
  • 11
  • 2
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Date Published

35
2
4
10
25

Review from Janice E (Regular Volunteer) published on 3 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is excellent. Their dedication to the residents is wonderful. They try to do different activities to make the residents feel valued and they are doing different things. The range of activities is very good.

Reply from Ann Lyell, Home Manager at Trinity House Care Home

Thank you for taking the time to complete a review on Trinity House, and I will, of course, pass on your kind words to the rest of the team, we believe that our residents should be able to feel valued and to participate in a wide range of activities that make them feel still very active and included in the community, nothing is impossible, age is only a number.


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Review from Lena P (Partner of Resident) published on 3 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Trinity House to anyone thinking of placing their loved one in care, it's not an easy task to do. l have found the care home mainly lives up to its promises, plenty of staff who are mostly caring, some more than others, that's the norm in care homes l believe. The nurses and management
are always willing to discuss anything that may need to be brought to their attention no matter what.

Reply from Ann Lyell, Home Manager at Trinity House Care Home

Thank you for taking the time to complete a review on Trinity House and I will of course pass on your kind words to the rest of the team. We were glad we can support families in the stressful time of having to find a care placement for a loved one and make the transition to care easier. Your partner has settled well into trinity and certainly very quickly became part of the trinity family.


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Review from L L (Daughter-in-law of Resident) published on 12 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident for 17 months now in Trinity and the care and nursing she is receiving is second to none along with lovely accommodation. There is an excellent activity program, providing a variety of activities and outings. The staff always welcome us on our visits, which is lovely.
Trinity House Care Home is amazing and we couldn't be happier that my mother-in-law is so well looked after and happy there.

Reply from Ann Lyell, Home Manager at Trinity House Care Home

Thank you for your lovely feedback Liz. I will be sure to pass this on to all the team at Trinity House. It is lovely to hear that although Your mother-in-law is needing care and support she is enjoying life at Trinity and joining in activities and that you feel welcomed when you come to visit. Thank you again for the lovely review and we are so pleased that your mother-in-law and extended family have joined us at Trinity as she certainly keeps us all entertained. And we look forward to supporting you to make more memories.


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Review from C A (Daughter of Resident) published on 5 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident in Trinity House for two years now and as a family we are reassured that she is as safe, happy and settled as she can be whilst living with Alzheimer's disease. She has many opportunities to get out and about and engage with the local community and she particularly enjoys
spending time with the nursery school children. The staff have shown great care and compassion when supporting Mum with her changing needs and I know that I can visit anytime and be as involved in her care as much as I am able to.
Trinity House is a happy, welcoming place for all.

Reply from Ann Lyell, Home Manager at Trinity House Care Home

Thank you for taking the time to complete a review on Trinity House, and I will, of course, pass on your kind words to the rest of the team, we are all very fond of your mum and it's lovely to see the interaction and the benefits Mum gets from all the activities and community engagement she really enjoys the interaction with the nursery children.


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Review from G M (Son of Resident) published on 16 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother moved to Trinity House last November following the closure of a previous care home which was once a flagship care home in North Edinburgh. The offered accommodation - together with the support of the Social Services Department - for which we are eternally grateful. Over the past year, I have
noticed a steady improvement in the running of the home as the staff complement has increased to meet the increasing demand for rooms. My mother says she is very happy living there.

Reply from Ann Lyell, Home Manager at Trinity House Care Home

Thank you for taking the time to complete a review on Trinity House, and I will, of course, pass on your kind words to the rest of the team, we were glad we could support families in the stressful time of having to find a new placement, your mum has settled well into trinity and certainly very quickly became a friendly face and does enjoy the social activities and outings it has been lovely to see the move had a positive outcome for mum and many more memories can be made at Trinity.


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Review from Lorna W (Sister of Resident) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my sister while in the home is wonderful. So many really special people. Outings for residents are so important and I really enjoy seeing what is happening on social media.
When I come down to visit my sister, I especially like to be involved with the activities that are taking part
that day. I try to attend the Thursday coffee mornings each week to support the home and enjoy the singing when the piano is played. The residents really enjoy their requests being played so they can sing songs that they know. I feel I can relax knowing my sister is getting such good care. The nurses are wonderful and attend to all medical issues.

Reply from Ann Lyell, Home Manager at Trinity House Care Home

Thank you for your lovely feedback Lorna I will be sure to pass this on to all the team at Trinity House. It is lovely to hear that you feel that despite your sister needing care and support she is enjoying life at Trinity and joining in activities and that you feel welcomed to join us with our activities. Thank you again for the lovely review and we are so pleased that your sister and yourself have joined us at Trinity as she certainly keeps us all entertained. and we look forward to supporting you both to make more memories.


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Review from R L (Son of Resident) published on 26 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Trinity Care Home has been a brilliant find. My mum is so happy and content. She has been in many other care homes for respite and always wanted home. The care is second to none and all so friendly. Lots of activities everyday and my mum now joins in happily. The staff always make time for the residents
and visitors. A hairdressing salon is there and she gets her hair done every week. There is also a park opposite where they get taken out and lovely gardens in the home. Excellent.

Reply from Ann Lyell, Home Manager at Trinity House Care Home

Thank you for your lovely feedback. I will be sure to pass this on to all the team at Trinity House. It is lovely to hear that you feel that despite your mum needing care and support she is enjoying life at Trinity and joining in activities and has settled in really well. Thank you again for the lovely review and we are so pleased that Mum has joined us at Trinity as she certainly keeps us all entertained.


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Review from Cathie M (Daughter of Resident) published on 24 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We all had a lovely afternoon. The buffet was lovely, with a good selection and the staff were very attentive. Nothing was too much trouble.

Reply from Ann Lyell, Home Manager at Trinity House Care Home

Thank you for your lovely feedback. I will be sure to pass this on to all the team at Trinity House. It is lovely to hear that you all enjoyed the afternoon that was arranged for Mum's birthday and glad that you feel welcomed to Trinity House on your visits. Thank you again for the lovely review and we look forward to welcoming you again to Trinity House to make more wonderful memories.


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Review from Hugh M (Son of Resident) published on 3 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My late mother was a resident at Trinity House from March 2019 until her death on 17 November 2022. During that time I cannot fault the care and attention she received from the staff, particularly during her last few days.
I want to record my dismay with the process for fees being returned that were
paid in advance – an amount in excess of £4,000.00.
It is now 120 days or 4 months since Mum’s passing and despite numerous phone calls and emails over the course of that time, Care Concern still hold our funds with no obvious intention to repay them.
The length of time taken along with the protracted communication has caused us additional distress at this most difficult time.
The Finance Manager and her assistants have been of no help to us and are obviously unsympathetic in terms of resolving this while retaining our funds - something which appears to be common practice.

Reply from Ann Lyell, Home Manager at Trinity House Care Home

Thank you for your review, in particular in relation to the care and support provided to your mum during her time within Trinity House Mum certainly made an impression on both staff and residents during her time within the home. There have been many memories shared, we are deeply sorry for any upset and distress caused in relation to the issues with finance. As soon we were made aware of the issue at home level, we immediately escalated this to the relevant team and the issue was resolved within the given time frame. Currently, Care Concern Group are continuing to review the situation to ensure the improvement of our processes and communication to relatives.


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Review from Patricia B (Niece of Resident) published on 27 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle sadly passed away on Friday. During my final visit that day the staff in particular one went out of their way to comfort me. My uncle was very happy at Trinity House Care Home. The piano and musical activities made all the difference.

Reply from Ann Lyell, Home Manager at Trinity House Care Home

Thank you for your review and lovely feedback, especially during this difficult time for both yourself and the wider family. I will be sure to pass this on to all the team at Trinity House. It is lovely to hear that you feel that despite the circumstances around the visit that not only was your uncle given the care, support and reassurance but that this also extended to yourself during your visit. Thank you again for the lovely review and we greatly miss your uncle within Trinity House and we all have wonderful memories of his antics.


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Review from L L (Daughter of Resident) published on 4 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I am extremely distressed to see a photo of my Mum published on your social media page after her death. A permission form was signed on 2 occasions to disallow any publication of photos on all social media platforms whilst a resident. And yet a photo has been posted after her death.
You have also
taken a full month of fees from her after her death which we still await the repayment. The length of time this has taken, the amount of communication that has been required has caused untold distress to a grieving relative.

Reply from Ann Lyell, Home Manager at Trinity House Care Home

Thank you for your review, we are deeply sorry for any upset and distress caused. We continue to review the situation to ensure improvement of the services we provide.


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Review from E S (Daughter of Resident) published on 4 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I am offering a review on your relationship with family carer (and former power of attorney) at the time of a bereavement. Your contract states that on the death of a relative you only pay for up to 3 days. However, in my experience you continued to take a full payment of over 6.5k for a room we no
longer occupied and 4 months later you have not refunded us the money and are now saying we have to wait a further 40-60 days. I think you should make this 6 month delay to refund for a service you did not provide, absolutely clear to all new residents and carers.
We also signed the permission agreement that no photos were to be shared of our relative on any of your platforms. And yet on the 22nd September, you posted an image of my relative on your social media page when they had died 2 weeks earlier. This was unprofessional, unethical, and hurtful and we are still awaiting your formal written apology. Please inform relatives and POA, your photo permission form is not followed.

Reply from Ann Lyell, Home Manager at Trinity House Care Home

Thank you for your review, we are deeply sorry for any upset and distress caused. We continue to review the situation to ensure improvement.


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Review from Christine H (Friend of Resident) published on 6 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Arranged to visit resident and to bring Holy Communion to share with a friend. Requested that resident be, if possible, up and dressed. Arrived and was welcomed by music from the piano and singing - a happy occasion. My friend was looking lovely, up and ready by first floor team, hair done and the activities
manager was playing the piano (very good musician) and offered to play hymns on the organ. He offered the use of the cinema, next door to have a quiet place for communion. A wonderful welcome, thoughtful, kind, imaginative, caring and delightful time was given. Warmest thanks - five stars.

Reply from Ann Lyell, Home Manager at Trinity House Care Home

Thank you for your lovely feedback. I will be sure to pass this on to all the team at Trinity House. It is lovely to hear that you were welcomed so warmly during your visit to the home to give holy communion with friends and we were able to offer our assistance to make a difference to yourself and your friends at that meaningful time. Thank you again for the lovely review and we look forward to welcoming you again to Trinity House to make more wonderful memories.


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Review from Helen G (Niece of Resident) published on 21 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Today Trinity House Care Home staff treated our relative to a wonderful birthday party in the piano lounge. All twelve guests were made most welcome and the tea, sandwiches, cakes and birthday cake were delicious and beautifully presented. In addition, we were treated to some lovely piano playing. We
cannot thank the staff enough.

Reply from Ann Lyell, Home Manager at Trinity House Care Home

Thank you for your lovely feedback. I will be sure to pass this on to all the team at Trinity House. It is lovely to hear that your aunt was able to spend her birthday with family and friends and in doing so, you will have come away with some great memories. Thank you again for the lovely review and we look forward to welcoming you, your family and friends again to Trinity House to make more wonderful memories. Ann Lyell.


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Review from Tom S (Brother-in-law of Resident) published on 7 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit once or twice a week and have noticed that he is very often unshaven or not dressed ie: still in pj's and seems his teeth look unbrushed. Do they ever go on outings? I don't think so, maybe a walk in the park would be good for him, sitting dressed in an anorak on warm days. He seems happy enough.
His mail, when I checked it, was mostly unopened. That is sad and think the staff should open his mail and read it to him.

Reply from Angela Burns, Manager at Trinity House Care Home

Thank you for your feedback at Trinity House - we value your opinion and take any concerns seriously. I am sorry your visit was not good. I am observing and reviewing the care given, as this is not normal practice at Trinity House. I can reassure you that going forward, your visits will be more positive as staff spend a lot of time promoting independence and choices and your loved one is now settled into the home and appears happy in his environment. I am happy to meet with you should you wish to talk and discuss what we offer in the care home to promote good outcomes for all of our residents.


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Review from Ronald O (Friend of Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, looked after and cared for.

Reply from Angela Burns, Manager at Trinity House Care Home

Thank you for your review. Trinity House promotes good outcomes for residents and it is so good to know we are getting it right. Your comments will be communicated to the staff team.


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Review from Helen B (Daughter of Resident) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is very difficult and the staff have been amazing. He had a major birthday yesterday and they put on a small tea party for him, even though he didn't want any fuss. It was just family and was really lovely.

Reply from Angela Burns, Home Manager at Trinity House Care Home

At Trinity House we try our best to capture all care needs for residents and special birthdays, it was a joy seeing your father being able to celebrate it.


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Review from Carole W (Daughter-in-law of Resident) published on 30 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother-in-law arrived at Trinity House after two months in hospital, she has blossomed with their care, friendliness and professionalism. Within a couple of days, she knew her carers' names, had a haircut and the lovely surroundings lifted her spirits and she is eating better. (Eating was a
real problem in the hospital). A quick tour for me would have been nice.

Reply from Karol Sierpinski, Administrator at Trinity House Care Home

Thank you for your kind review. We are pleased that you are happy with the care and support your mother in law has received and her eating has improved. Your kind review will be passed on to all the care staff to let them know how much they are valued.


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Review from A N (Resident) published on 30 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are all very good, nothing against them. Well taken care of. My feelings are all to the right.

Reply from Karol Sierpinski, Administrator at Trinity House Care Home

Thank you for the recognition of the staff it pleases us to know you feel valued and are enjoying your stay at Trinity House.


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Review from A L (Resident) published on 30 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like living here. The staff are very nice.

Reply from Karol Sierpinski, Administrator at Trinity House Care Home

Thank you for your feedback. We are very pleased that you are comfortable with the care and support delivered and will share your lovely review with the team.


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Current Review Score: 9.6 (9.553)

Overview of Review Score

The Review Score of 9.6 (9.553) out of 10 for Trinity House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.644 for Trinity House Care Home is calculated as follows: ( (82 Excellents x 5) + (30 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 118 Ratings = 4.644

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.909 Points relating to the number of positive Reviews for Trinity House Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11. 10 Positive Reviews ÷ 11 = 0.909

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 30 Sep 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Very good

(5)
How good is our setting? Very good

(5)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 04 Mar 2025

Offering residential, nursing and dementia care we welcome enquiries to our beautiful, purpose built luxury care home.


Awards / Recognitions (0)

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Meet the Team (2)

Ann

Ann Lyell

Job Title: Home Manager

Joined: 2022

"My name is Ann Lyell and I have worked in the care sector for over 26 years. My introduction to care came after qualifying as a nurse in 1996. I have always worked in the private sector, particularly in elderly care within a care home environment.


Throughout my career I have met with great colleagues and having good mentors has enabled me to expand my knowledge and skills providing me with valuable experiences to be able to progress into care home management, which I have been doing for over 6 years now.


I have a great passion for dementia care and strive to deliver the highest quality of care to all residents and promotion of inclusion for all within a care home environment.


Angie

Angie Wallace

Job Title: Administrator

Joined: 2022

My name is "Angie" Wallace and I am the new administration officer at Trinity House Care Home.


I was a senior customer service manager with 27 years of experience in all things retail, including administration, marketing, cash control and people policies.


I've made the change into the Care Sector so I could use my skills and abilities to really make a difference in the background support to the home."


Frequently Asked Questions about Trinity House Care Home

What types of Care is Trinity House Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Trinity House Care Home provide?

Palliative Care is an additional type of care provided.

How many Rooms does Trinity House Care Home have?

There are 55 Single Rooms.

What are the Facilities & Services at Trinity House Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Trinity House Care Home to the centre of Edinburgh?

1.8 mile(s) as the crow flies, distance by road may be significantly further.