Murrayside

34 South Beechwood, Edinburgh EH12 5YS
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9.9 96 Reviews
  • Murrayside, Edinburgh
Murrayside is a purpose-built care home in Edinburgh that offers the best residential, nursing and specialist dementia care in stunning surroundings.

All bedrooms have en-suite facilities and the home features its very own hair and beauty salon, café, bar and cinema room, plus stunning landscaped gardens designed by landscape designer Annie Pollock.

Every aspect of care and living at Murrayside is personalised to each resident. The home team gets to know each individual so they can create care and lifestyle plans that suit their unique preferences.

The lifestyle team organises regular group and one-to-one activities that are tailored to residents' interests, while community events and day trips ensure they can continue their hobbies.

They are proud to have been internally accredited with the evidence-based, person-centred Care Fit for VIPS.

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Care Provided by Murrayside

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Suzanne Welsh (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (63)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (63)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Murrayside

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £2,035
    • Self-Funded Residential Dementia Care from £2,125
    • Self-Funded Nursing Care from £2,356
    • Self-Funded Nursing Dementia Care from £2,446

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.

    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Murrayside to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please contact the home direct regarding current visiting arrangements.


  • Parking

  • Murrayside has a private car park with disabled spaces directly at the entrance.


Murrayside Reviews (96)

Total of 96, showing 21-40
9.9

Murrayside has a Review Score of 9.9 (9.883) out of 10, based on 28 reviews in the last 2 years. Over all time Murrayside has 96 reviews.

Overall Experience

  • 90
  • 6
  • 0
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Date Published

96
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28
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Review from B G (Niece of Resident) published on 4 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience so far has been very good. My treatment and care have also been very good, from management, medical staff and care staff.
Enjoying my days out and activities in-house.
I am more than happy with my overall care.

Reply from Holly Cole, Reviews Team at Murrayside

Thank you very much for taking the time to leave us feedback about your experience. It's wonderful to hear such kind things about our staff and care, I will pass these lovely messages on.
At Murrayside Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team


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Review from S R (Resident) assisted by family/friend published on 1 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident here at Murrayside for two months now, and I am also very deaf. Can only say that all the carers and other staff are absolutely excellent. They are all so helpful and cheerful, especially in what I think sometimes must be very difficult circumstances. They are all so good at speaking
to me face-to-face and making sure I understand what is going on. I have difficulty eating, and both they and the chef have gone out of their way to find suitable food. My experience here has been excellent, and I am truly happy here.

Reply from Martha Piper, Reviews Team at Murrayside

Thank you very much for taking the time to leave us feedback about your experience.
At Murrayside Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team.


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Review from S K (Sister of Resident) published on 3 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After over a year of coping with my sister whilst she was in her own home on her own her health gradually deteriorated and she ended up in the hospital for seven weeks and also contracted Covid. I knew when she was taken into hospital that she would never go back to stay in her own home as she couldn't
cope. After looking at various homes I couldn't get over how bright, clean and airy Murrayside was and one could only compare it to a five-star hotel. My sister has been in the home now for just over three weeks and is fitting in well with other residents. All the staff are so kind and helpful and the range of activities are excellent. It has been a long time since I have seen my sister look so well. I now have peace of mind and hope she has many years to enjoy her time at Murrayside. I like that I am kept up to date with special events that are going on in the home.

Reply from Martha Piper, Reviews Team at Murrayside

Hi, thank you very much for taking the time to leave us feedback about your experience. At Murrayside Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you. Many thanks the Care UK team


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Review from Laurence C (Son of Resident) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very pleasant and can't do enough for my mum.
Always happy at what they do.

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Review from M B (Goddaughter of Resident) published on 29 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a long stay in hospital waiting for a home care package we decided to opt for residential care. The services in Murrayside are excellent and couldn't have been replicated at home. The rooms are lovely, the food is good, and there is always something going on for the residents to enjoy. It's like
a luxury hotel. The staff are wonderful, and my godmother seems to be fitting in well. I am very impressed at the amount and range of activities available for the residents at Murrayside.

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Review from Ruth C (Daughter of Resident) published on 9 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After giving up my job when my mum was diagnosed with dementia 3 years plus of looking after her it was moving to the stage she was in need of 24-hour constant care. My brother and I when visited Murrayside were so impressed we knew this was the one. Since she has been in their care she’s been joining
in all the great activities making friends eating well and looks amazingly well. What makes this for us her family has got to be the staff my job before looking after my mum was as a carer, they cannot do enough for her and they welcome in all family friends even my dogs. The activities team are amazing as is the nursing and carers, lovely meals. I was so upset having to put my mum into a care home but now I love going to see her, the friendliest of staff has given me peace of mind and she is settled and enjoying life.

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Review from Hilary G (Daughter of Resident) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is difficult to put into words the relief that my sister and I feel, now our mum has become a resident at Murrayside Care Home. Seeing her smile and experience joy as she participates in activities whilst staff encourage and interact with her as if they’ve been friends for years, is wonderful. Frontal
Temporal Dementia really is the long goodbye and we have not seen her smile like that in a long time. The intent was to keep Mum in her own home, but her symptoms worsened and supporting interventions did not meet her needs. A care home was the next step, yet we wrestled with feelings of failing her. We were reassured as the customer relations manager and team arranged admission at short notice, cleverly designed move-in day for an easy transition and day by day she is settling in. Mum has a beautiful bright room and is in receipt of tailored care of the highest standard which we receive regular updates on via emails and an App. Murrayside Care Home was the right decision, we wish we had moved Mum in sooner.

Reply from Martha Piper, Reviews Team at Murrayside

Hi Hilary, thank you very much for taking the time to leave us feedback about your experience.
At Murrayside Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many thanks, the Care UK team.


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Review from Susan W (Niece of Resident) published on 16 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our uncle moved in in November 2022. He has been very comfortable and so happy since then. The lovely staff have really engaged with him - he loves a good chat! He thoroughly enjoys all the activities offered to him - he had a very active life before moving in and really loves taking part. Thanks to
all the team for all their great work. It’s very much appreciated by his family and friends.

Reply from Martha Piper, Reviews Team at Murrayside

Hi Susan, thank you very much for taking the time to leave us feedback about your experience.
At Murrayside Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many thanks the Care UK team.


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Review from Frances A (Wife of Resident) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband moved to Murrayside Care Home four weeks ago, the staff have taken time to get to know him and adapt to his complex needs. He settled in almost immediately and is joining in activities. The staff will go to great lengths to involve the family about any care the resident requires. They put
on a couples afternoon tea for Valentine’s Day making it a special afternoon.

Reply from Holly Cole, Reviews Team at Murrayside

Hi Frances, thank you very much for taking the time to leave us feedback about your experience. At Murrayside Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team


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Review from A L (Niece of Resident) published on 25 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt moved to Murrayside recently and we both appreciate the warm welcome and effort made by considerate, experienced staff to accommodate her needs and wishes and to help her integrate with the rhythm of daily life. She has enjoyed joining in with various activities and mealtimes in the dining room
and, following the restrictions of the Covid era, is appreciating the new opportunities open to her - such as a trip to the panto! Her room and the social areas are bright, clean and well-maintained. Moving from living independently to a care home inevitably has its challenges but I am very grateful to Murrayside for all they do to support my aunt as she settles into her new home.

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Review from Joan S (Daughter of Resident) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Murrayside three weeks ago. The home is very comfortable and clean with spacious rooms and ensuite wet rooms. Mum was very apprehensive about moving from her own home. After one week she said that she couldn't imagine moving back to her flat and felt so settled that it was like she'd
been living there for a while. The staff are all very friendly, helpful and always available to answer any questions we may have. Mum has joined in the plentiful and varied entertainments and thoroughly enjoyed them. We are very happy that we chose Murrayside.

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Review from Karen W (Daughter of Resident) published on 30 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff and setting at Murrayside Care Home made my father's transition from hospital to a new home as seamless as possible. My father has settled into Memory Lane very well and is brighter, healthier and more sociable than he has been for some months. I cannot thank the staff enough for making
him comfortable and happy again. They make him laugh.
He has a lovely room with a nice aspect from his window with some of his furniture and belongings from home.
Murrayside has given me peace of mind that he is safe and well looked after.

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Review from Judith H (Daughter of Resident) published on 23 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Murrayside for just over two months now and I am delighted she is settling in so well. I have found all the staff to be welcoming, friendly, caring and very professional. The whole care home is well designed and kept very clean, as well as having a very friendly, welcoming atmosphere.
It has great facilities, especially the cafe where Mum is a regular visitor. Mum has enjoyed many of the very varied activities offered and has been to quite a few concerts, singing along to songs, I never knew, she knew. Her health and outlook on life has certainly improved in the caring environment she is in. Long may it continue!

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Review from Louise M (Daughter of Resident) published on 3 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Murrayside is so welcoming and friendly. There is always something for residents to do, the activities coordinators do a fantastic job at keeping everyone entertained. The cafe is a great place to catch up when visiting with an amazing view of the castle! Dad lived his best life at Murrayside.
I cannot recommend Murrayside highly enough, such a great care home.

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Review from A D (Daughter of Resident) published on 9 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved into the care home in August, settled in very quickly and seems to be known to many, if not all, of the staff. The staff seem very friendly and I am glad we chose Murrayside as it really is a lovely facility. He's not quite grasped the concept that he is not able to get on a bus to the
local supermarket and do his shopping, as he was a few months ago, but the staff are very patient with him and cajole him into staying in the care home unless he goes on an outing or we take him out. He has started getting more involved in the activities and thoroughly enjoyed the canal boat trip yesterday. Regarding the food, he enjoys most of the meals and when asked if he could have a banana at breakfast one day was delighted when a banana appeared on his plate! I am confident he will settle into a routine moving forward. Having him in a safe comfortable environment is a blessing.

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Review from Fiona B (Daughter of Resident) published on 1 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin and I were immediately taken with Murrayside, there is a lovely warmth and cosiness about the home. The residents rooms are attractively decorated and furnished with good ensuite facilities, residents can bring their own ornaments and pictures to make their room a little bit like home. The
staff have always been professional, friendly and reassuring to both mum and I, I am always made to feel welcome. It took mum a few weeks to settle but settle she has due to the sensitive and diligent care given by all the staff on mum's floor. I should also say that mum requires a wheat free diet which they have no issue providing, she often orders something not on the daily menu which is cooked fresh for her. It was a huge and emotional decision to move mum but I am so glad that we chose Murrayside as we can't fault it.

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Review from Simon P (Son of Resident) published on 10 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is well designed, particularly the residential ground floor, where most rooms offer individual patio door access to pleasantly laid out gardens and outside seating. The rooms themselves are tastefully decorated and furnished with a full sized, well equipped en-suite.

My mother was very
apprehensive about moving from her home of 47 years but thanks to the experienced and very caring staff she has slotted in exceptionally well and is now quite content, feeling safe, secure and even making a few friends. The staff are thoughtful and pragmatic too, allowing little personal touches like her customary finger of brandy every now and then.

At the 4 week review with social services, the team leader had all aspects of my mother’s day to day living at her fingertips, fully documented and to hand.
As a family we are more than pleased.

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Review from T W (Daughter of Resident) published on 3 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been in Murrayside for two weeks now and during that time we have been so impressed at the level of care and interest the staff have shown in order to help her settle in. It has been so reassuring for us as a family to see how well looked after she is and the communication with us has also
been great.

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Review from Stacie S (Friend of Resident) published on 29 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Murrayside Care Home provides an excellent service. Staff are very friendly and helpful. The care home has a beautiful, relaxed and clean setting. Residents are able to enjoy days out, daily activities and events.

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Review from David M (Son of Resident) published on 29 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I have been thrilled at how quickly our mother has settled into Murrayside. The rooms are spacious, bright, airy, comfortable and very well appointed. The staff have proved to be professional, caring and totally focused on her well-being. In addition, they are always available to answer
any questions we may have. There always seems to be something going on; quizzes, games and all sorts of events to keep residents busy and engaged, and Mum is thriving on it all. Murrayside presents a safe, caring and vibrant environment for our mum, and we couldn't be happier with how she is doing!

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Current Review Score: 9.9 (9.883)

Overview of Review Score

The Review Score of 9.9 (9.883) out of 10 for Murrayside is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.883 for Murrayside is calculated as follows: ( (296 Excellents x 5) + (37 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 334 Ratings = 4.883

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Murrayside is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 9 May 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Very good

(5)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (94)

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Meet the Team (2)

Suzanne

Suzanne Welsh

Job Title: Home Manager

Joined: 2021

I’m a qualified Registered General Nurse and I joined Care UK in 2015. I’d been working as an agency nurse prior to that but I felt it was time to find a permanent role and really settle into the adult care sector. I think as a home manager it’s important to know the residents and the colleagues in your team. They are central to delivering the best care, so ensuring they’re happy and content is all-important.


The best part of any day is the opportunity to chat with my team and our wonderful residents and their families. It’s important we feel like one big family at Murrayside, so spending time together is key to that. This is a fantastic care home and I’m exciting about leading the team to even greater things.


Away from my job I enjoy walking. I’m very into the Step Challenge and enjoy creating some healthy competition with colleagues, friends and family with that. I also enjoy socialising with friends and family whenever I can.


Cliona

Cliona Robertson

Job Title: Customer Relations Manager

I moved sector and city when I joined the Murrayside team in 2020, I used to be the Trainee Manager of a five-star hotel in Aberdeen. When the pandemic started, I decided it was time for a change, and here I am.


I’m so grateful that I made the move into care, and came back to Edinburgh. I started out at Murrayside as a Receptionist/Administrator and I’ve worked my way up the ladder. It was a huge career highlight for me to be promoted into my current role as Customer Relations Manager at Murrayside.


I feel huge pride in being part of the Murrayside family. I love showing people around our amazing home, introducing them to the team, and showing them everything we have to offer. When I can, I enjoy chatting to residents and even getting involved in activities. I love seeing the residents making the most of each day.