Murrayside

34 South Beechwood, Edinburgh EH12 5YS
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9.9 96 Reviews
  • Murrayside, Edinburgh
Murrayside is a purpose-built care home in Edinburgh that offers the best residential, nursing and specialist dementia care in stunning surroundings.

All bedrooms have en-suite facilities and the home features its very own hair and beauty salon, café, bar and cinema room, plus stunning landscaped gardens designed by landscape designer Annie Pollock.

Every aspect of care and living at Murrayside is personalised to each resident. The home team gets to know each individual so they can create care and lifestyle plans that suit their unique preferences.

The lifestyle team organises regular group and one-to-one activities that are tailored to residents' interests, while community events and day trips ensure they can continue their hobbies.

They are proud to have been internally accredited with the evidence-based, person-centred Care Fit for VIPS.

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Care Provided by Murrayside

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Suzanne Welsh (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (63)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (63)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Murrayside

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £2,035
    • Self-Funded Residential Dementia Care from £2,125
    • Self-Funded Nursing Care from £2,356
    • Self-Funded Nursing Dementia Care from £2,446

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.

    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Murrayside to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please contact the home direct regarding current visiting arrangements.


  • Parking

  • Murrayside has a private car park with disabled spaces directly at the entrance.


Murrayside Reviews (96)

Total of 96, showing 41-60
9.9

Murrayside has a Review Score of 9.9 (9.883) out of 10, based on 28 reviews in the last 2 years. Over all time Murrayside has 96 reviews.

Overall Experience

  • 90
  • 6
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Date Published

96
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28
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Review from Marion C (Wife of Resident) published on 13 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff excellent, very caring and supportive.

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Review from K H (Daughter of Resident) published on 25 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Murrayside care home and staff have provided excellent support and care for my dad throughout the entire time he was there.


The building has an excellent layout and is well maintained.


The staff are very friendly and caring yet maintain a professional approach and provide a high quality of care.


My dad quickly developed lovely friendships and felt staff has his best interest at heart.


I would highly recommend being a resident at Murrayside.


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Review from Mairi P (Daughter of Resident) published on 24 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am amazed at how well my mum has settled in at Murrayside since she moved from home at the end of August 2021. She loves her room and, in particular, the lovely open outlook from her window. I feel she is now safe and well supported to care for herself in as far as she is still able to do this. She
enjoys the company (which she didn’t have living on her own) and has been gently encouraged to join in with activities, particularly the sing-a-longs. I also gather she’s a regular winner at the bingo!

Reply from Gillian Gray, Customer Relations Manager at Murrayside

Thank you for your review. We, too, are very pleased that your mother has settled in so well at Murrayside. The sing a longs and bingo are firm favourites with a number of our residents and put a smile on their faces! We are looking forward to having more activities again, in larger groups, once this is possible.


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Review from Sheila A (Daughter of Resident) published on 20 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother recently moved into Murrayside from another care home in Edinburgh and I have been so impressed by the kindness, support and professionalism shown, not only to my mother but also to myself and my sister. In addition to providing high-quality care in a lovely and well-maintained environment,
the communication between staff and ourselves has been excellent. I would not hesitate to recommend Murrayside to others and indeed have already done so!

Reply from Gillian Gray, Customer Relations Manager at Murrayside

Thank you for taking the time to provide a lovely review. Our staff will very much appreciate your kind comments during what has been such a challenging time for us all - residents, staff and all the families! We are pleased that your mother has settled in so well and that you have been happy with the service provided so far. Our residents are our top priority and we are here to make sure they receive the best level of care possible.


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Review from G F (Daughter of Resident) published on 13 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother passed away at the home in October. I can not fault the care given to her in the two years she was resident and the kindness shown to me on that day.
Mother was not the easiest to care for I am sure, but she was treated with good humour by understanding and caring staff.

Reply from Gillian Gray, Customer Relations Manager at Murrayside

Thank you so much for your kind review. It was a privilege for us to care for your mother at Murrayside and we all have fond memories of her fun personality and humorous comments. The team especially appreciate your comments at this extremely difficult time for the care sector.


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Review from Ian R (Son of Resident) published on 6 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care is excellent. Staff have put on special events, including ABBA and Hawaiian afternoons for the residents. Staff all go the extra mile, nothing seems a problem to them. The lifting of Covid restrictions means I have more freedom to come and go, feel I am getting to know everyone
a bit better now. Regular updates on Mum’s progress and what she needs.

Reply from Gillian Gray, Customer Relations Manager at Murrayside

Thank you for your lovely review. We really appreciate your kind comments during what has been a very trying time for our residents and all staff. The residents thoroughly enjoy the entertainment being provided and the most recent Abba-themed event is still being talked about - it was so much fun!


We look forward to seeing you again at Murrayside soon.


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Review from Linda G (Daughter of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a short stay in hospital, March 2021, my 90-year-old mother needed to leave her home of 62 years to receive nursing care. Although due to the Covid-19 restrictions at that time it was not possible to enter Murrayside to view the facilities we were able to decide that this was the right place
for Mum based on an external tour with the customer manager, information on the website, and most importantly personal recommendations.
From day 1 Mum was made to feel welcome. We have been very impressed with the professionalism and friendly manner of all staff members who always go that extra mile to support and care for the residents. We are very pleased with the care Mum is receiving and with the regular updates, we get (phone/email/in-person) regarding her progress from various members of the team.
This was always going to be a big move for Mum both physically and mentally. Pleased to say that after just 2 months of residency Mum now regards this as her home.

Reply from Gillian Gray, Customer Relations Manager at Murrayside

We are all delighted that your mother has settled into Murrayside so quickly. She is great fun and has lots of laughs with all our staff. We do try our best but it is extra special when family members take the time and trouble to provide positive reviews such as this. Thank you very much!


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Review from Brenda J (Wife of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 83-year-old husband suffers from Alzheimer's disease. After a year in an NHS care home, he came to Murrayside in March 2021. He settled in well thanks to a warm welcome. Some familiar things had already been placed in his room so that he was at once comfortable in his surroundings. He is well cared
for by the wonderful staff. I have nothing but praise for the nurses, carers and those who cook lovely food for him. They are also very kind to me. I have mobility problems and they are kind to me.

Reply from Gillian Gray, Customer Relations Manager at Murrayside

We very much appreciate your kind feedback. We are delighted that your husband has settled well into Murrayside after a long stay elsewhere. Our staff will be delighted to read your lovely comments. We like to feel that all relatives and friends are part of our Murrayside family too!


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Review from Claire S (Friend of Resident) published on 22 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend moved into Murrayside just over a month ago. The whole process was very sensitively handled and any questions I had were immediately answered. The staff are all lovely and my friend has settled very quickly into her new home. I feel very reassured that she is being extremely well cared for
and would highly recommend Murrayside.

Reply from Gillian Gray, Customer Relations Manager at Murrayside

Thank you so much for your very kind review. We are delighted that your friend is settling in well and getting to know the other residents and our staff. Your support is much appreciated by all the team at Murrayside.


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Review from Anne D (Daughter of Resident) published on 13 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum arrived in Murrayside in September 2019 after a major operation. She was made very welcome and due to the care and good nutrition made a remarkable return to health. She was able, at the age of 93, to go swimming once a week which she absolutely loved. Unfortunately, Covid limited some of the
activities available but throughout the lockdown Murrayside put the well-being and safety of their residents first. The atmosphere in the home is one of a family home and the staff are wonderful. Mum, unfortunately, became ill in December once again at which time it became apparent she was at end of life. The care she received during this period of time was outstanding. The staff are both compassionate and kind. The dignity of the resident is always at the forefront respecting their wishes at all times. They helped facilitate daily Skype calls with the wider family and in the end, looked after us as much as Mum. They became part of our family and the debt we owe them is immeasurable. Thank you.

Reply from Gillian Gray, Customer Relations Manager at Murrayside

Thank you for taking the time to provide such kind feedback.
It was a privilege for us all to know and to care for your mother during the final part of her life and we shared many very happy experiences with her - swimming, golf, telling stories about Glasgow etc. It was evident that she adored her family and was very proud of each and every one of you. We miss her very much and talk about her often.


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Review from S N (Husband of Resident) published on 23 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I doubt whether there is a better care home in the area than Murrayside. Staff are very caring, proof of this is that I stayed myself for a month after my wife died there, after 15-months with a terminal brain disease. The support I got in that initial period of bereavement (and as a resident myself
for the last eight weeks of her life) was hugely comforting. It has an optimistic feel to the place - comfortable, well-planned premises with cheerful, even funky decor, and rooms are well lit. Activities were more limited than normal due to Covid, but more exercises tailored to the resident's individual need would be beneficial.

Reply from Gillian Gray, Customer Relations Manager at Murrayside

Thank you for your very kind review. It was a privilege for us to care for your wife during the last chapter of her life and we were thankful that you were also able to be here with her during the final two months. We are very proud of our team at Murrayside, for all the work they do, and your feedback will be much appreciated by all during what has been a very difficult year in so many ways.


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Review from Anahita W (Daughter of Resident) published on 10 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very grateful for the tremendous efforts of many kind and caring staff at Murrayside who pulled out all the stops despite their very busy schedules to make mum’s 90th birthday a day to remember. We particularly appreciated the effort that went into setting up a Zoom call so that all her children
and grandchildren from 4 countries on different continents could partake in virtual celebrations to give her birthday messages. The care home really did so much more than we had expected. Our thanks also goes to manager who is clearly doing an amazing and difficult job during Covid.

Reply from Gillian Gray, Customer Relations Manager at Murrayside

Thank you so much for taking the time to provide this lovely review. We are all delighted that your mother's birthday celebrations went well and that she was able to see and speak with all her family via Zoom! She certainly said that she had a lovely day - as we all did too! Your kind comments are much appreciated by all the team at Murrayside. A nice 'boost' during these difficult times.


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Review from Margaret P (Daughter of Resident) published on 12 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has dementia and been in the care home since July 2020. Despite Covid restrictions the staff have always been absolutely super with both him and the rest of the family. He recently celebrated a birthday, and they made a real fuss of him, with a banner, balloons and a cake. He had a lovely
time, though by the next day he had forgotten all about it! Though my father has very limited memory or understanding of a lot of things now, he always says that everything about the care home is lovely and he can’t fault it at all.

Reply from Gillian Gray, Customer Relations Manager at Murrayside

Thank you so much for providing a review. It is a pleasure for our team to look after your father. He is always so appreciative. We particularly enjoyed seeing his response to his birthday celebrations. Our team will be delighted to read your kind comments.


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Review from Maree B (Daughter of Resident) published on 3 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My wonderful father resided in Murrayside from January 2020 until his 98-year-old heart stopped beating in his sleep on 4 January 2021, fortunately not from COVID. It is extremely sad that the last year has meant he didn’t have the experience in Murrayside which we had all hoped for but everyone did
their best to keep all the residents safe and to help them celebrate their individual joys. The staff in Roseburn Suite made his time there as joyful as possible. All staff were so supportive to me during his stay too.

Reply from Gillian Gray, Customer Relations Manager at Murrayside

Thank you for your kind review. It was a real privilege for us to share your father's last year of his life, at Murrayside. He was so well-liked by staff and other residents alike and we do miss his gentle manner and sense of humour. We realise how difficult the past year has been for residents and their families alike but our staff will very much appreciate your lovely comments.


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Review from Colin B (Grandson of Resident) published on 3 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother moved into Murrayside Care Home in October 2020, and the process for moving her in was made very easy and straightforward by the care home management team, especially when they're also dealing with a pandemic. A special thank you to the customer relations manager who was our main contact
throughout this process. My grandmother has really gone from strength to strength and recently celebrated her 100th birthday which again was made very special by all staff at the care home. I would also like to thank all care home staff who are in regular daily contact with my gran. There seems to be a lot of laughs and banter as witnessed by us on our weekly Skype calls and through the window visits.
I really look forward to the day when we as a family can actually get into the care home and thank the staff personally.
Thank you for everything you've done to date.

Reply from Gillian Gray, Customer Relations Manager at Murrayside

Thank you so much for taking the time to provide your feedback. This will be much appreciated by all our staff for whom the past year has been a real challenge. We are so pleased that your grandmother has settled in very well and is enjoying the company of her fellow residents and the staff who care for her. We look forward to meeting you, inside the care home, once this is possible!


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Review from Neil P (Brother of Resident) published on 2 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Murrayside is an extremely well run residence with very dedicated and imaginative staff. The facilities and activities available for residents are wide ranging and encourage friendship and companionship within the residents and staff. It is a home that truly cares. It is the best care home I have visited
over the past 20 years.

Reply from Gillian Gray, Customer Relations Manager at Murrayside

Your kind review is much appreciated and will certainly provide a boost to our hard-working team here at Murrayside. Thank you!


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Review from Lesley R (Friend of Resident) published on 3 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There is genuine love and care in this place, a true home in every sense. To have thrived and succeeded through these difficult times is truly a credit to the staff and management. Staying safe at Murrayside is the norm.

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Review from Carol B (Daughter of Resident) published on 18 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family chose Murrayside care home firstly because of the exceptionally caring and friendly staff. The atmosphere from the minute you stepped over the threshold was bright, professional and positive. Every aspect of the design layout was perfect and the interior design was thoughtfully themed, tasteful,
but also felt cosy, homely and fresh, where family and friends felt welcome and at ease, with lovely gardens.
The head chef took time to discover what were her favourite dishes and went out of his way to tempt her and the housekeeping team kept everything immaculate.
Murrayside was able to provide the specialised care, after suffering a major stroke, which left her almost totally dependent on the nursing team and carers.
The level of care was second to none and as a family, we were extremely grateful for her end of life care. Both she and the close family were given excellent emotional support by the nurses and carers with many showing exceptional qualities of dedication and a true vocation.

Reply from Gillian Gray, Customer Relations Manager at Murrayside

It was a privilege for us to care for your mother during the last months of her life. She was a true personality and is missed by those who knew and cared for her. Your kind review is appreciated and will provide a much-needed boost for our team at the present time. Thank you.


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Review from Alan G (Son of Resident) published on 5 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Murrayside since early 2019 and our family has been delighted with how well she has settled in over the past 15 months. The staff have cared for mum exceptionally well and some are now more like close friends to her. The management team and others are also always available
to relatives to discuss any issue at any time. I cannot recommend Murrayside highly enough and am so pleased that we selected it as mum’s new home.

Reply from Gillian Gray, Customer Relations Manager at Murrayside

Thank you for your very kind Review, Alan. We look forward to seeing you all again once the current restrictions have been removed.


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Review from Elizabeth G (Friend of Resident) published on 2 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is friendly and beautifully furnished in a homely and tasteful way.
The carers are happy to provide an extra cup of tea, or information about the residents well being even by phone.

Reply from Gillian Gray, Customer Relations Manager at Murrayside

Thank you for your review. We look forward to welcoming you to Murrayside again once the current restrictions are able to be lifted.


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Current Review Score: 9.9 (9.883)

Overview of Review Score

The Review Score of 9.9 (9.883) out of 10 for Murrayside is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.883 for Murrayside is calculated as follows: ( (296 Excellents x 5) + (37 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 334 Ratings = 4.883

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Murrayside is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 9 May 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Very good

(5)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (94)

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Meet the Team (2)

Suzanne

Suzanne Welsh

Job Title: Home Manager

Joined: 2021

I’m a qualified Registered General Nurse and I joined Care UK in 2015. I’d been working as an agency nurse prior to that but I felt it was time to find a permanent role and really settle into the adult care sector. I think as a home manager it’s important to know the residents and the colleagues in your team. They are central to delivering the best care, so ensuring they’re happy and content is all-important.


The best part of any day is the opportunity to chat with my team and our wonderful residents and their families. It’s important we feel like one big family at Murrayside, so spending time together is key to that. This is a fantastic care home and I’m exciting about leading the team to even greater things.


Away from my job I enjoy walking. I’m very into the Step Challenge and enjoy creating some healthy competition with colleagues, friends and family with that. I also enjoy socialising with friends and family whenever I can.


Cliona

Cliona Robertson

Job Title: Customer Relations Manager

I moved sector and city when I joined the Murrayside team in 2020, I used to be the Trainee Manager of a five-star hotel in Aberdeen. When the pandemic started, I decided it was time for a change, and here I am.


I’m so grateful that I made the move into care, and came back to Edinburgh. I started out at Murrayside as a Receptionist/Administrator and I’ve worked my way up the ladder. It was a huge career highlight for me to be promoted into my current role as Customer Relations Manager at Murrayside.


I feel huge pride in being part of the Murrayside family. I love showing people around our amazing home, introducing them to the team, and showing them everything we have to offer. When I can, I enjoy chatting to residents and even getting involved in activities. I love seeing the residents making the most of each day.