Murrayside

34 South Beechwood, Edinburgh EH12 5YS
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9.9 96 Reviews
  • Murrayside, Edinburgh
Murrayside is a purpose-built care home in Edinburgh that offers the best residential, nursing and specialist dementia care in stunning surroundings.

All bedrooms have en-suite facilities and the home features its very own hair and beauty salon, café, bar and cinema room, plus stunning landscaped gardens designed by landscape designer Annie Pollock.

Every aspect of care and living at Murrayside is personalised to each resident. The home team gets to know each individual so they can create care and lifestyle plans that suit their unique preferences.

The lifestyle team organises regular group and one-to-one activities that are tailored to residents' interests, while community events and day trips ensure they can continue their hobbies.

They are proud to have been internally accredited with the evidence-based, person-centred Care Fit for VIPS.

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Care Provided by Murrayside

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Suzanne Welsh (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (63)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (63)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Murrayside

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £2,035
    • Self-Funded Residential Dementia Care from £2,125
    • Self-Funded Nursing Care from £2,356
    • Self-Funded Nursing Dementia Care from £2,446

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.

    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Murrayside to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please contact the home direct regarding current visiting arrangements.


  • Parking

  • Murrayside has a private car park with disabled spaces directly at the entrance.


Murrayside Reviews (96)

Total of 96, showing 61-80
9.9

Murrayside has a Review Score of 9.9 (9.883) out of 10, based on 28 reviews in the last 2 years. Over all time Murrayside has 96 reviews.

Overall Experience

  • 90
  • 6
  • 0
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Date Published

96
6
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28
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Review from Dabir T (Resident) published on 1 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am not here for care or nursing. I have come to reside here to be near my wife who needs care and nursing.
Thus I have been receiving all services such as foods, room service, laundry etc.
I had previously submitted a review of the care and services of my wife. This review is about my own services.
They have been superb! I have no complaints other than the fact that when other residents press their panic button at night, and this happens rather frequently, I wake up.

Reply from Gillian Gray, Customer Relations Manager at Murrayside

Thank you so much for your very kind review. Obviously, we have to have our 'call' system operational during the night for other residents but we will discuss with you ways in which this disturbance can be minimised to allow you a good night's sleep. We will pass on your positive comments to all our team.


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Review from Keith G (Husband of Resident) published on 26 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am so pleased with the care provided. The staff have talked to me about the medicine for my wife via the doctors. I know how difficult it is doing things, shaving three times a week, cooking meals, washing clothes, I was under stress not having the responsibility to care for my wife now. The management
of Murrayside have helped me to overcome this and to understand the care procedure. The staff now deal with my wife's clothes and are very caring. It takes time to understand how everything works, visiting times and meeting people who have been going through this - just like me.

Reply from Gillian Gray, Customer Relations Manager at Murrayside

Thank you so much for taking the time to review our service at Murrayside. We will pass on your comments to our staff and we will make direct contact with you to discuss your feedback. We always want to improve on the service we provide to our residents and your input will be valuable to us.


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Review from B G (Son of Resident) published on 26 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident at Murrayside for just over 12 months. During that time she has been happy, well cared for in a friendly environment. The rooms are well equipped and the staff are generally caring and sensitive. Just two comments - My mum is frail but is mentally 'on the ball' so finds some
of the activities unchallenging. Second - The food could be plainer. Old folk don't want fancy menus - the simpler the better.

Reply from Gillian Gray, Customer Relations Manager at Murrayside

Many thanks for your review, this is much appreciated. We do have a wide variety of activities on offer but would like to contact you direct to discuss other things your mother may like to get involved in. We are keen to ensure that all our residents are happy and get as much as possible out of each day.


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Review from J H (Friend of Resident) published on 20 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting our friend, we were delighted to find that there was such a high level of care at the home. Our friend was made very welcome and really enjoys all the activities which are in place to make life better. The facilities for visitors are also excellent and we enjoyed a coffee and biscuit in
the cafe area. Keep up the wonderful work.

Reply from Gillian Gray, Customer Relations Manager at Murrayside

Thank you for your review. We look forward to welcoming you to Murrayside again once the current restrictions are lifted. In the meantime, stay safe.


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Review from Shona D (Niece of Resident) published on 2 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Murrayside Care Home in Edinburgh offers a warm and friendly atmosphere from the moment you enter the building. The rooms are lovely with en suite facilities and call buttons. The dining room is worthy of a hotel and the day room is large and welcoming.
There is always plenty of staff on hand to greet
visitors and keep an eye on residents. Activities are varied and interesting with a full chart of upcoming events prepared every week for the benefit of residents and visitors. The grounds are well maintained and bird feeders attract not only the feathered but also many bouncy squirrels which provide hours of fun to those who see them.
Religious services are available weekly and a cinema provides a big-screen treat every week.

Reply from Gillian Gray, Customer Relations Manager at Murrayside

Thank you for your review. We are all delighted that you are pleased with the level of care and facilities being provided at Murrayside.


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Review from Jo S (Friend of Resident) published on 28 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a home carer with another company. I was fortunate enough to be kept on by the family of my client/friend after he moved to Murrayside. I continue to visit him twice weekly.
The staff are great, they have all taken the time to get to know me as well as my friend.
He has been included in lots
of great day trips. The staff are genuinely caring towards him and all of the other residents.
Murrayside is a very welcoming and friendly place.
Could not recommend highly enough to anyone thinking of residential care for their loved ones. The best home I have ever had the privilege of being involved in within Edinburgh.

Reply from Gillian Gray, Customer Relations Manager at Murrayside

Thanks for your review, Jo. We love having you at Murrayside to visit and really appreciate your very kind comments about our care home.


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Review from Anne M (Sister of Resident) published on 25 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a difficult and emotional decision for the resident who is joining the care home and equally so for their relatives, but at each stage, we have been supported by the care staff, the domestic and catering staff and the efficient and welcoming office staff. The lifestyle coordinators provide a varied
programme of activities and outings which contribute to the wellbeing of the residents. The coffee shop offers a convivial meeting place for residents and their visitors.

Reply from Gillian Gray, Customer Relations Manager at Murrayside

We are pleased that your brother has settled in well at Murrayside and also that you are happy with the care being provided. Thank you very much for your support too - we feel it is very much a team effort!


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Review from Carol W (Sister of Resident) published on 17 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we stepped into Murrayside less than 8 weeks ago, we had a feeling that this home was just wonderful. The light, bright, airy nature of the building gives a very pleasing and positive welcome; a welcome which was mirrored by the enthusiastic yet empathetic staff who showed us around.
The rooms are very well-appointed and freshly decorated to a high standard, with shower room en suite, while there is a good choice of sitting and activity rooms for social events.
Since taking residency, we are delighted with the professional, yet gently discreet, care that is given by all the staff who seem genuinely happy in their work. Attention to detail concerning each individual is carefully assessed, monitored and any queries quickly communicated with the next of kin.
Much thought and imagination has gone into providing exceptional care facilities and fun.
I can't recommend Murrayside more highly as we are simply delighted.

Reply from Gillian Gray, Customer Relations Manager at Murrayside

We are delighted that you are pleased with the level of care and attention your sister is receiving at Murrayside. Thank you so much for taking the time to provide the review. It is much appreciated by all the team.


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Review from Ann M (Daughter of Resident) published on 2 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a pleasure to post a review of this lovely care home which has so far been an extremely positive experience for our mother who has Alzheimers. Her arrival was dramatic but staff supported us in the transition with the utmost professionalism and kindness and compassion. Our mother was welcomed
with open arms and has thrived ever since. Her room is a haven, a restful, calming place with a lovely view. The dining room and lounge areas are homely and the food, by all accounts, fantastic. Mum has been busy since her arrival, playing the piano, singing, baking, exercising, hosting her visitors in the cafe, dancing on the Ratho barge and even eating fish n chips in Anstruther. She also watched the Festival fireworks from the cafe terrace which has a spectacular view of Edinburgh castle. The staff are consummate professionals with a relaxed and friendly approach to care. We can’t fault them. The experience for our mother so far has been wonderful and long may it continue. Thank you.

Reply from Gillian Gray, Customer Relations Manager at Murrayside

Thank you so very much for your lovely comments. We are delighted that your mother has settled in so well at Murrayside. She is a delight and keeps us all amused on a daily basis. We also love her piano playing.


Our team will be delighted to read your kind review.


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Review from Laureen A (Daughter of Resident) published on 30 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a hard decision to put my mum into a nursing home. The staff, especially one particular nurse, have been fantastic with her and although she did not find it easy to settle at first they have been lovely to her. They are also very helpful and kind to my dad when he visits daily.
Everyone is very
friendly and the standards of the home are excellent.
She enjoys her meals and is looking forward to going out in the new mini-bus.

Reply from Gillian Gray, Customer Relations Manager at Murrayside

Thank you for your very positive comments about Murrayside. We are all so pleased that your mother has settled in. We are planning lots more outings in the recently-delivered mini-bus!


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Review from Helen M (Daughter of Resident) published on 1 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Murrayside is a beautiful new care home with excellent facilities with kind and caring staff. There is always something going on and residents are encouraged to participate.

Reply from Gillian Gray, Customer Relations Manager at Murrayside

The Murrayside team very much appreciates your kind comments. Thank you!


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Review from Margaret M (Daughter of Resident) published on 1 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After some initial teething problems settling Dad into the new routines, Dad has now settled in well. He gets full nursing care and all the staff are professional and caring. The facilities at Murrayside are excellent, and Dad looks forward to every mealtime due to the high standard of food, especially
soups and the varied menu. I can't praise the staff highly enough, I can relax knowing that he's being extremely well cared for by superb nurses.

Reply from Gillian Gray, Customer Relations Manager at Murrayside

Thank you so much for taking the time to provide your feedback. We are delighted that you are satisfied with your father's care. It is a privilege for us to care for our residents.


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Review from Valerie T (Daughter of Resident) published on 1 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has now been at Murrayside for over a month now. He suffers from dementia and from the first day he arrived, he was treated like a member of the Murrayside Family. Every single member of staff is an absolute credit to the care home. The care home has a home from home feel, everyone has their
own room that they can be personalised to them and make them feel at home and ease, it has lots of space and just a lovely atmosphere. Also, would like to mention the work that goes into the meals, they are fresh and nutritional.
When my family and I understood my dad had to be admitted to a care home, this can be a very stressful time for anyone and Murrayside really helped us make the right choice and getting the best care we could have ever asked for. We have already seen changes in him with interacting more with all staff and other residents and more mobility. I would definitely recommend this care home to anyone who is looking for a care home for their loved ones.

Reply from Gillian Gray, Customer Relations Manager at Murrayside

Your positive comments are much appreciated and welcomed by all the team at Murrayside. Thank you very much.


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Review from Cameron W (Grandson of Resident) published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy that my granny came to Murrayside because the staff are brilliant and always there to help. All the residents here are very happy and well looked after. I would recommend Murrayside to anyone who is looking to go into care. Thanks guys keep up the good work.

Reply from Gillian Gray, Customer Relations Manager at Murrayside

Thank you for your kind review. Your granny is a delight and she loves your frequent visits. Our team will appreciate your lovely review.


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Review from Jane H (Daughter of Resident) published on 14 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From our first visit, we were astounded by the look of Murrayside and also the atmosphere. Murrayside is the best place for my mum. Warm, caring, friendly staff. Rooms are beautiful and also the gardens. Residents all seem very happy and very well cared for. I would and have recommended Murrayside,
keep up the amazing work. (A very thankful daughter).

Reply from Gillian Gray, Customer Relations Manager at Murrayside

Thank you for taking the time to review Murrayside. We will pass on your comments to our team!


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Review from Barbara C (Daughter of Resident) published on 12 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father, who has dementia, has been at Murrayside for several months now. The standard of care is excellent and the nursing support is second to none. I haven't met a single person who isn't kind and caring towards my father. They have a whole host of activities to keep the residents active and engaged
and there is always something to do.
The facilities are fantastic - more five-star hotel than care home. There are lots of little rooms where you can have privacy or a wee family celebration, hairdressers, a lovely café and regular visits from podiatrists and others. The food is excellent, with a varied and nutritious menu which the catering staff clearly take great pride in. They treat my father with great dignity and are extremely accommodating towards relatives. You can visit whenever you like and dogs are allowed in - which is important to my father. So in summary - great facilities, great food and wonderful staff.

Reply from Gillian Gray, Customer Relations Manager at Murrayside

Thank you very much for your appreciative review. We are so pleased that your father has settled into Murrayside so well. He is great fun to be around!


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Review from J T (Wife of Resident) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't recommend Murrayside care home enough where my husband spent his last months. His nursing care could not be faulted. Every member of staff treated him with kindness and respect.
I found the atmosphere in the home so friendly and comforting.
Well done and thank you Murrayside.

Reply from Gillian Gray, Customer Relations Manager at Murrayside

It was a privilege for us to care for your husband during his last months, here at Murrayside. We send our best wishes to you and the wider family.


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Review from J D (Daughter of Resident) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Murrayside highly enough. Every last detail has been carefully thought out and planned to give the best possible experience for both residents and their families too. The staff, accommodation, facilities, food and entertainment are all excellent. The staff are a fantastic team who go
to great lengths to help and be friendly at all times. It is a very warm and loving environment.

Reply from Gillian Gray, Customer Relations Manager at Murrayside

Thank you so much for the lovely review. Best wishes to all the family from the team at Murrayside.


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Review from Catrina S (Daughter of Resident) published on 10 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Murrayside care home for a few months now. It is a lovely place. There are a lot of activities for the residents as well. I always feel happy leaving my mum knowing she is well looked after and that she is safe.

Reply from Gillian Gray, Customer Relations Manager at Murrayside

Thank you for your kind review. We are delighted that you are happy with the care we are providing for your mother.


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Review from Jean R (Daughter of Resident) published on 10 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we first stepped through the front door, we knew Murrayside was the place for our mother. There was a warm welcome from the Customer Services Manager, followed by a tour where we admired the modern facility and comfortable rooms, all tastefully decorated and pleasantly light and bright.
It was obvious from observing the interactions between the staff and residents that this was a place full of love and caring people, a place our mother would feel at home.
After 3 months, Murrayside and the staff have exceeded our expectations and our mother could not be happier. Kudos to the chefs who have gone out of their way to accommodate some special dietary needs. There are numerous and varied social activities on offer, but there are also smaller spaces for a quiet chat with a friend. Visitors are always welcome and can have coffee in the cafe or even stay and share a meal.
I would not hesitate to recommend Murrayside to anyone looking for a place for a loved one.

Reply from Gillian Gray, Customer Relations Manager at Murrayside

Your kind comments are much appreciated by all the team at Murrayside. We are all looking forward to your mother's birthday celebrations later this week!! Thanks for taking the time to provide your review.


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Current Review Score: 9.9 (9.883)

Overview of Review Score

The Review Score of 9.9 (9.883) out of 10 for Murrayside is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.883 for Murrayside is calculated as follows: ( (296 Excellents x 5) + (37 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 334 Ratings = 4.883

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Murrayside is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 9 May 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Very good

(5)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (94)

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Meet the Team (2)

Suzanne

Suzanne Welsh

Job Title: Home Manager

Joined: 2021

I’m a qualified Registered General Nurse and I joined Care UK in 2015. I’d been working as an agency nurse prior to that but I felt it was time to find a permanent role and really settle into the adult care sector. I think as a home manager it’s important to know the residents and the colleagues in your team. They are central to delivering the best care, so ensuring they’re happy and content is all-important.


The best part of any day is the opportunity to chat with my team and our wonderful residents and their families. It’s important we feel like one big family at Murrayside, so spending time together is key to that. This is a fantastic care home and I’m exciting about leading the team to even greater things.


Away from my job I enjoy walking. I’m very into the Step Challenge and enjoy creating some healthy competition with colleagues, friends and family with that. I also enjoy socialising with friends and family whenever I can.


Cliona

Cliona Robertson

Job Title: Customer Relations Manager

I moved sector and city when I joined the Murrayside team in 2020, I used to be the Trainee Manager of a five-star hotel in Aberdeen. When the pandemic started, I decided it was time for a change, and here I am.


I’m so grateful that I made the move into care, and came back to Edinburgh. I started out at Murrayside as a Receptionist/Administrator and I’ve worked my way up the ladder. It was a huge career highlight for me to be promoted into my current role as Customer Relations Manager at Murrayside.


I feel huge pride in being part of the Murrayside family. I love showing people around our amazing home, introducing them to the team, and showing them everything we have to offer. When I can, I enjoy chatting to residents and even getting involved in activities. I love seeing the residents making the most of each day.