Murrayside

34 South Beechwood, Edinburgh EH12 5YS
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9.9 96 Reviews
  • Murrayside, Edinburgh
Murrayside is a purpose-built care home in Edinburgh that offers the best residential, nursing and specialist dementia care in stunning surroundings.

All bedrooms have en-suite facilities and the home features its very own hair and beauty salon, café, bar and cinema room, plus stunning landscaped gardens designed by landscape designer Annie Pollock.

Every aspect of care and living at Murrayside is personalised to each resident. The home team gets to know each individual so they can create care and lifestyle plans that suit their unique preferences.

The lifestyle team organises regular group and one-to-one activities that are tailored to residents' interests, while community events and day trips ensure they can continue their hobbies.

They are proud to have been internally accredited with the evidence-based, person-centred Care Fit for VIPS.

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Care Provided by Murrayside

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Suzanne Welsh (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (63)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (63)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Murrayside

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £2,035
    • Self-Funded Residential Dementia Care from £2,125
    • Self-Funded Nursing Care from £2,356
    • Self-Funded Nursing Dementia Care from £2,446

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.

    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Murrayside to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please contact the home direct regarding current visiting arrangements.


  • Parking

  • Murrayside has a private car park with disabled spaces directly at the entrance.


Murrayside Reviews (96)

Total of 96, showing 81-96
9.9

Murrayside has a Review Score of 9.9 (9.883) out of 10, based on 28 reviews in the last 2 years. Over all time Murrayside has 96 reviews.

Overall Experience

  • 90
  • 6
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Date Published

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Review from Maureen R (Daughter of Resident) published on 7 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in this care home for little over a month now, he suffers from dementia and since his arrival here, he has been really well looked after by everyone concerned. The home itself is lovely, spacious and the individual rooms are perfect.
Already we have seen a change in my dad, he's
more mobile and interacts with staff and other residents. Everyone at the care home has been great and it has taken away a lot of the stress that me and my family have been under since we knew that my dad had to be admitted to care. I cannot recommend this care home highly enough.

Reply from Gillian Gray, Customer Relations Manager at Murrayside

We are very pleased that your father has settled in so well at Murrayside. Thanks for taking the time to submit the review. We will pass on your kind comments to our team.


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Review from Irene B (Daughter of Resident) published on 29 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful caring, homily place Murrayside is. From the first day, my father and our family has been warmly welcomed by the caring, friendly, professional staff and has quickly settled to become members of the Murrayside family. Nothing is too much bother and visitors are warmly welcomed by all
staff. Weekly activities are well organised and entertaining! It’s lovely to see my father so engaged and involved, really enjoying his life. The chefs should be commended for their superb menu which is always appetising and varied and the housekeeping team for their attention to detail. The home manager should be justly proud of her team and the positive ethos she has developed. Murrayside is a happy place to be!

Reply from Gillian Gray, Customer Relations Manager at Murrayside

Thank you so much for your kind comments. We are delighted that your father has settled into Murrayside so quickly. He thoroughly enjoyed the visit from the therapy ponies last week and our rock 'n' roll afternoon - things which he said he would never have experienced if at his own home. He also proudly presented our staff awards last week!


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Review from Gordon M (Son of Resident) published on 29 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It’s now been almost six months since Dad joined the Murrayside residents, so I thought it would be useful to submit an update. Dad continues to receive the highest level of care and has never looked better, cleaner and seems much happier than he has been for many years. As a ninety plus resident,
he enjoys a stimulating environment with good food, excellent care staff and diligent supervision delivered in a friendly, respectful and very personal way. The family enjoy going to see Dad in his new environment and, in particular, value sitting in the residents' coffee lounge, with its wonderful views of the castle and Edinburgh whilst chatting privately with Dad about what he’s done over the few days since we were last in - the gentle informality and calmness of the home works so well. The staff have created a superb environment and, for Dad, it’s working very well - a great testament to the quality of staff and management involved. Well done.

Reply from Gillian Gray, Customer Relations Manager at Murrayside

Thank you so much for your lovely review of Murrayside and, in particular, the comments relating to your father's care. We strive to provide a happy and homely atmosphere for all our residents and it is very satisfying when this is acknowledged. We appreciate that you have taken time out of your schedule to provide the feedback.


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Review from Jill (Daughter of Resident) published on 23 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been surprised and delighted by the way Mum has settled into life at Murrayside. The food is excellent, she likes her room and we both enjoy the home baking in the cafe! It’s a huge relief to know that Mum is safe, well cared for by the superb staff, and happy.

Reply from Gillian Gray, Customer Relations Manager at Murrayside

Thank you so much for your positive comments about Murrayside. We are all delighted too, that your mother has settled in well and is so happy with us.


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Review from Rosy F (Friend of Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Truly genuine care. Very friendly and welcoming staff. Warmth physically, mentally and in an emotional way. Kindness is personified. All the comforts of home nice rooms, nice gardens and outdoor surroundings nothing has been overlooked.

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Review from Eleanor S (Daughter of Resident) published on 25 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been in the Care home for a few months now and has settled in very well. The staff are great with him and are very attentive to his needs, keeping him busy and involved. The food is good and he is thriving. The nursing staff are great with any medical issues that arise and they are dealt
with quickly. From my experience, I would be happy to recommend this home to any families thinking of a place for their loved ones.

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Review from Rory M (Brother of Resident) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are impressive in their warmth, care and encouragement to the residents (and visitors!). The residents are treated with respect and a genuine desire and willingness to help are very obvious. The decor and facilities show that much sensitive thinking has been applied to the construction of
Murrayside. My sister's initial nervousness has disappeared. The staff, the other residents and visitors ensure she has a cheerful and busy day. She thinks the food is wonderful.

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Review from Marion M (Daughter-in-law of Resident) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home has a very friendly feel to it. All staff and management first class. Always keeping us informed ow mum is. 5 star all the way.

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Review from P M (Son of Resident) published on 6 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Murrayside have been fantastic in supporting our mother and her family through the transition from a lengthy stay in hospital into the care home. The leadership team have gone out of their way to cope with challenges in making this transition. The team of carers have been excellent and we
are happy and reassured that our mum is extremely well cared for and treated as an individual. The facilities at the home are outstanding including catering and the provision of activities and I would be happy to recommend Murrayside to others.

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Review from Beverley C (Daughter of Resident) published on 23 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved to Murrayside on 5th December. The staff have been friendly and attentive and have done a great job to help him settle in.
Dad is very happy. He has started chatting more and spends less time alone in his room than he did in his previous care home.
Thank you!

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Review from David F (Son of Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Murrayside is a very modern and well laid out care home. The staff made the transition into care for my father very easy. All staff are pleasant and welcoming and make time to have a chat with you. The home is clean and fresh with up to date fixtures and fittings. All facilities are excellent too. I'm
confident my father is safe and secure in their care.

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Review from Janette R (Sister of Resident) published on 10 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Murrayside has gone out of its way to include the whole family in the care of our relative - aware that this has been a very stressful and emotional time for us all.
Our relative has been kept engaged and busy, learning and utilising her personal interests.
The premises are kept clean and bright,
decorated subtly for Christmas (not too gaudy and noisy), food is nutritious and well presented, and the personal care is at just the right level.
So far, we have no complaints about Murrayside and hope that our sister will be happy and cared for here for many years.

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Review from Christine S (Wife of Resident) published on 8 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Murrayside is a lovely care home, well laid out and furnished. The staff are very caring to both the residents and their families.

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Review from Fiona D (Niece of Resident) published on 12 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Murrayside is very welcoming, beautifully decorated and the staff are well trained to look after every need of the residents. It has a happy, vibrant but homely atmosphere.

Reply from Gillian Gray, Customer Relations Manager at Murrayside

It has been a pleasure for us to welcome our first residents to Murrayside and your very kind comments are much appreciated. Thank you for taking the time to provide your feedback.


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Review from L B (Daughter of Resident) published on 12 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a brand new purpose built facility which is good as it is fresh, clean and modern. The staff are excellent. Friendly, caring and interested. There is some settling in, snagging areas as it is a new team but confident this will settle down over time. Confident and reassured my mother is safe
and being well looked after.

Reply from Gillian Gray, Customer Relations Manager at Murrayside

Thank you for your positive comments regarding our team and the standard of care being provided to your mother. We are delighted that our new residents are beginning to settle in so well.


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Review from J J (Granddaughter of Resident) published on 12 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For the short time in which my grandfather was resident at Murrayside, I cannot talk highly enough of the facility or be thankful enough of the supportive friendly staff. I wouldn't think twice about recommending Murrayside to those considering care options for their loved ones - it really is first
class.

Reply from Gillian Gray, Customer Relations Manager at Murrayside

Thank you so much for your lovely comments. It was a privilege for us to look after your grandfather for the short time before he was admitted to hospital.


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Current Review Score: 9.9 (9.883)

Overview of Review Score

The Review Score of 9.9 (9.883) out of 10 for Murrayside is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.883 for Murrayside is calculated as follows: ( (296 Excellents x 5) + (37 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 334 Ratings = 4.883

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Murrayside is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 9 May 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Very good

(5)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (94)

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Meet the Team (2)

Suzanne

Suzanne Welsh

Job Title: Home Manager

Joined: 2021

I’m a qualified Registered General Nurse and I joined Care UK in 2015. I’d been working as an agency nurse prior to that but I felt it was time to find a permanent role and really settle into the adult care sector. I think as a home manager it’s important to know the residents and the colleagues in your team. They are central to delivering the best care, so ensuring they’re happy and content is all-important.


The best part of any day is the opportunity to chat with my team and our wonderful residents and their families. It’s important we feel like one big family at Murrayside, so spending time together is key to that. This is a fantastic care home and I’m exciting about leading the team to even greater things.


Away from my job I enjoy walking. I’m very into the Step Challenge and enjoy creating some healthy competition with colleagues, friends and family with that. I also enjoy socialising with friends and family whenever I can.


Cliona

Cliona Robertson

Job Title: Customer Relations Manager

I moved sector and city when I joined the Murrayside team in 2020, I used to be the Trainee Manager of a five-star hotel in Aberdeen. When the pandemic started, I decided it was time for a change, and here I am.


I’m so grateful that I made the move into care, and came back to Edinburgh. I started out at Murrayside as a Receptionist/Administrator and I’ve worked my way up the ladder. It was a huge career highlight for me to be promoted into my current role as Customer Relations Manager at Murrayside.


I feel huge pride in being part of the Murrayside family. I love showing people around our amazing home, introducing them to the team, and showing them everything we have to offer. When I can, I enjoy chatting to residents and even getting involved in activities. I love seeing the residents making the most of each day.