Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
Mountbatten Grange has a Review Score of 9.9 (9.913) out of 10, based on 39 reviews in the last 2 years. Over all time Mountbatten Grange has 115 reviews.
Review from N G (Daughter of Resident) published on 19 March 2025
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Review from RITA M (Sister of Resident) published on 15 March 2025
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Reply from Tracey Van Zyl, Home Manager at Mountbatten Grange
Hi (sister Of Resident) thank you very much for taking the time to leave us feedback.
We are so happy to hear you were happy with your sisters care at Mountbatten Grange. Our team are dedicated to providing a warm, comfortable environment, and we are glad the facilities and activities were up to your and your sisters satisfaction. We aim to create a welcoming space where residents can thrive and enjoy a variety of engaging activities. Thank you you again for trusting us with your sister's care!
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Review from G W (Son of Resident) published on 23 February 2025
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Reply from Tracey Van Zyl, Home Manager at Mountbatten Grange
Thank you very much for your positive feedback.
We are delighted to hear you and Mum had a good experience with our staff and the care provided. Personal interaction and delivering the highest standard of care are at the heart of what we do and we truly appreciate your recognition. Your feedback means a lot to us and we continue to strive for excellence in every aspect of care.
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Review from K R (Daughter of Resident) published on 17 February 2025
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Reply from Tracey Van Zyl, Home Manager at Mountbatten Grange
Thank you very much for taking the time to leave us positive feedback about your experience.
We are so happy to know that Mum engages well with both the residents and the activities on offer at Mountbatten Grange. It's wonderful to see her enjoying her time here, and our team are always committed to creating a warm and welcoming environment for the residents and families. We will continue to encourage and support her. We appreciate your feedback and are grateful for the opportunity to support you.
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Review from P T (Son of Resident) published on 17 February 2025
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Reply from Tracey Van Zyl, Home Manager at Mountbatten Grange
Thank you so much for your thoughtful and kind words. We are truly grateful for your feedback and are delighted to hear that you feel the team at Mountbatten Grange has become like an extended family to you. We are dedicated to providing compassionate, professional care with kindness and empathy and it's heartening to know that it has made a positive impact. We appreciate the trust you have placed in us and will continue to provide the highest level of care for your mum.
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Review from A G (Wife of Resident) published on 15 January 2025
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Reply from Tracey Van Zyl, Reviews Team at Mountbatten Grange
Thank you very much for taking the time to leave us feedback about your experience. We are delighted to hear you are enjoying our cafe area with a variety of fresh cakes, savory snacks and fruit on offer. We're so glad to hear our staff have been attentive and caring. We take pride in providing the best possible care. It's wonderful to know that it's making a difference. We continue to strive to offer exceptional support to all residents.
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Review from Dianne S (Friend of Resident) published on 11 January 2025
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Reply from Tracey Van Zyl, Reviews Team at Mountbatten Grange
Thank you very much for taking the time to leave us feedback. At Mountbatten Grange Care Home we set a high standard for ourselves, so we are delighted to hear that your experience with us has been positive. We are thrilled to hear you're enjoying the food and your loved one is enjoying activities on offer. Our chefs work hard to ensure that every meal is nutritious and delicious, and we're glad it's making a difference. We're glad to hear the range of activities is keeping everyone engaged and entertained. We continue to do our best to provide a wonderful experience to residents, relatives and visitors.
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Review from Susan B (Daughter of Resident) published on 8 January 2025
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Reply from Tracey Van Zyl, Reviews Team at Mountbatten Grange
Thank you very much for taking the time to leave us feedback about your experience. Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with our staff. We do pride ourselves on providing compassionate and dedicated care, and it's wonderful to know the team made a difference with Mum. We have a variety of activities so we are delighted to hear that Mum is continuing with the physio which has proven to be one of the favourite group activities with the residents. Your feedback means the world to us and we are grateful for your support!
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Review from Jo N (Daughter of Resident) published on 2 January 2025
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Reply from Tracey Van Zyl, Home Manager at Mountbatten Grange
Thank you for your feedback! We are happy to hear that your father received the best care and support he deserves. It's always our priority to ensure that residents feel comfortable and are well-cared for at Mountbatten Grange. We truly appreciate your trust in us, and if there is anything more we can do, please do not hesitate to let us know. Your feedback means a lot to the team!
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Review from J B (Wife of Resident) published on 20 November 2024
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Reply from Tracey Van Zyl, Reviews Team at Mountbatten Grange
Thank you very much for taking the time to leave feedback about your experience at Mountbatten Grange. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. We are very fortunate to have a great team and pride ourselves on delivering the best care.
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Review from Carl G (Grandson of Resident) published on 10 August 2024
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Review from J W (Son of Resident) published on 24 June 2024
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Reply from Tracey Van Zyl, Reviews Team at Mountbatten Grange
Thank you very much for taking the time to leave us feedback about your experience. At Mountbatten Grange Care Home we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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Review from S M (Son of Resident) published on 17 June 2024
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Reply from Tracey Van Zyl, Reviews Team at Mountbatten Grange
Hi S M (Son Of Resident) thank you very much for taking the time to leave us feedback about your experience. At Mountbatten Grange Care Home we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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Review from J C (Son of Resident) published on 21 May 2024
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Reply from Leahanne Wilkinson, Reviews Team at Mountbatten Grange
Hello J C (Son of Resident) thank you very much for taking the time to leave us positive feedback about your experience at Mountbatten Grange. The physiotherapist is an additional complementary service that adds to the high standards the team at Mountbatten Grange strive for. It is wonderful to hear that this has not only had such a positive impact on your mum, but also to you and your family, and that you feel the home is a home away from home. Mum is always ready to greet people on arrival with a smile. If you would like to provide us any further specific feedback, directly to Care UK, please use the form on the following web page; https://www.careuk.com/company/contact/feedback. Many thanks for sharing your experience from the manager and the whole team at Mountbatten Grange.
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Review from Andrew P (Son of Resident) published on 11 April 2024
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Reply from Tracey Van Zyl, Reviews Team at Mountbatten Grange
Hi and thank you very much for taking the time to leave us feedback about your experience. At Mountbatten Grange Care Home, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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Review from Brian R (Son of Resident) published on 14 March 2024
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Reply from Tracey Van Zyl, Reviews Team at Mountbatten Grange
Hi BR (son Of Resident) thank you very much for taking the time to leave us feedback about your experience.At Mountbatten Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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Review from Robin W (Son of Resident) published on 13 December 2023
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Review from Anita G (Daughter of Resident) published on 12 December 2023
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Review from C G (Daughter of Resident) published on 9 November 2023
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Reply from Tracey Van Zyl, Reviews Team at Mountbatten Grange
Thank you very much for taking the time to leave us feedback about your experience.
At Mountbatten Grange Care Home - Care UK, we set a high standard for ourselves so we are very pleased to hear that your experience with us has been a positive one.
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Review from Anthony M (Husband of Resident) published on 20 September 2023
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The Review Score of 9.9 (9.913) out of 10 for Mountbatten Grange is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 39 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.913 for Mountbatten Grange is calculated as follows: ( (420 Excellents x 5) + (36 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 458 Ratings = 4.913
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Mountbatten Grange is based on 39 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 39 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 18 Dec 2019
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Job Title: Home Manager
I started my career in care in 2001 and joined the Care UK team in 2006. What really stands out for me about Mountbatten Grange is its homely atmosphere. Family members can visit whenever they want and are always guaranteed a lovely welcome.
My goal at work every day is to make sure every resident is happy and enjoying a stimulating, fulfilling life. I think the only way to achieve this is by making sure that each resident receives truly individualised care from people who’ve invested time in really getting to know them, their needs and their experiences. It’s also important to me that family members are happy with the care that their loved one is receiving. Getting great feedback from relatives is very rewarding for everyone on our team.
Outside of work I enjoy being outdoors, taking walks, going for bike rides and generally spending time in the countryside. Many residents enjoy spending time outdoors too, so we like to get out and about as much as possible, in the local area and also to the coast.