Mountbatten Grange

Helston Lane, Windsor SL4 5GG
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9.9 115 Reviews
  • Mountbatten Grange, Windsor
The dedicated team at Mountbatten Grange care home delivers permanent and short-term nursing and residential care, as well as specialist dementia care. They work hard to ensure that every aspect of care is completely personalised.

Mountbatten Grange in Windsor is designed with luxury in mind. It benefits from an onsite café, hair and beauty salon and cinema room, ensuring that residents always have something to look forward to.

Keeping busy and enjoying lifelong hobbies and interests is vital to staying independent, active and well in later life, so the lifestyle team organises a varied programme of group and one-to-one activities and events. Residents also enjoy getting out and about to the wonderful shops in Windsor, to a local pub for lunch or to take a trip on the Thames.

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Care Provided by Mountbatten Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Debbie Winwood (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (72)
    • Single Rooms with ensuite Wet Room (72)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Mountbatten Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,891
    • Self-Funded Residential Dementia Care from £1,981
    • Self-Funded Nursing Care from £2,131
    • RESPITE Self-Funded Residential Care from £2,101
    • RESPITE Self-Funded Residential Dementia Care from £2,191
    • RESPITE Self-Funded Nursing Care from £2,341

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Mountbatten Grange to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Mountbatten Grange Reviews (115)

Total of 115, showing 21-40
9.9

Mountbatten Grange has a Review Score of 9.9 (9.913) out of 10, based on 39 reviews in the last 2 years. Over all time Mountbatten Grange has 115 reviews.

Overall Experience

  • 96
  • 17
  • 1
  • 1
  • 0

Date Published

115
10
15
39
76

Review from Anthony R (Son of Resident) published on 19 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have a Mum and Aunt residing at Mountbatten Grange. Both are extremely happy and are getting the very best of care from the staff there. Physically and mentally all their needs are met and exceeded. They are now both so much better than when they were living alone and our worries about their future
have gone.

Reply from Tracey Van Zyl, Reviews Team at Mountbatten Grange

Hi, thank you very much for taking the time to leave us feedback about your experience.


At Mountbatten Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Sue M (Daughter of Resident) published on 18 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was impressed with Mountbatten Grange from my very first contact when I enquired about long term respite care for my 90 year old parents. Every question, worry and anxiety I had about moving both my parents into a care home was treated with respect and understanding. Despite my parents' reservations
about a care home being like a prison and then having nothing to do there, they settled very quickly and now Dad says ‘it is better than a 5* hotel.’ The staff have gone out of their way to accommodate their needs ensuring they can be together. There are plenty of activities for them to take part in and there is always a welcome for family too when they visit. Dad, in particular, loves the variety of food and both my parents are looking healthier thanks to the care given to them. In the first month they were there they went on a boat trip on The Thames to Henley which they enjoyed immensely. As a family we are very pleased with our choice of care home for our parents.

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Review from Elizabeth R (Friend of Resident) published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My visits have shown a very comfortable residence with very friendly and caring staff. Other residents also seem very comfortable.

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Review from Molly M (Friend of Resident) published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff, always available to help.

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Review from A G (Friend of Resident) published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited weekly for several months to my friend and her care and the welcome for visitors is outstanding.

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Review from V T (Daughter of Resident) published on 3 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Yet another successful respite stay at Mountbatten Grange. Mum has dementia and it’s always difficult with new surroundings but the staff here are great and Mum settles in well. The staff are great, friendly and professional. From speaking on the phone to first point of contact with customer care to
meet and greet on arrival. They fill me with confidence that mum will be safe and looked after well for her stay. Would highly recommend anyone using respite care for the first time to choose here and feel confident about the care.

Reply from Tracey Van Zyl, Reviews Team at Mountbatten Grange

Thank you very much for taking the time to leave us feedback about your experience.
At Mountbatten Grange Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from K H (Son of Resident) published on 10 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is so happy in the care home. She has improved every day since her arrival in March from hospital. The staff, from top to bottom, have been fantastic.
It is so good to know she is being looked after so well and we have no worries about her.
She has been on a boat trip to Henley and enjoyed
fish and chips and regularly takes part in singing and Zumba.

Reply from Tracey Van Zyl, Reviews Team at Mountbatten Grange

Thank you very much for taking the time to leave us feedback about your experience.
At Mountbatten Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Jacqueline M (Brother-in-law of Resident) published on 10 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On all my visits, I have found the home extremely obliging and very caring. Always a pleasure to see happy smiling faces.
Highly recommend you.
Never too much trouble if you have any concerns for your loved one.
The care is second to none.

Reply from Tracey Van Zyl, Reviews Team at Mountbatten Grange

Hi Jacqueline, thank you very much for taking the time to leave us feedback about your experience.
At Mountbatten Grange Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Robert I (Brother of Resident) published on 9 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not fault it, always very friendly and helpful, and look after my sister with great care. The garden is kept very nice. The building kept immaculately clean. The snacks on arrival at the cafe are very nice, a very small problem, sometimes it's hard to find a parking place.

Reply from Kaylie Jennings, Reviews Team at Mountbatten Grange

Hi Robert, thank you very much for taking the time to leave us feedback about your experience. At Mountbatten Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many Thanks, Mountbatten Grange team


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Review from Deborah A (Daughter of Resident) published on 7 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We can’t fault the service and kindness of everyone at Mountbatten Grange. From the onboarding process to day-to-day care, we have full confidence that our mum is being looked after, kept safe, and cared for with love and kindness. We’ve watched her settle into a routine, enjoying the amazing food and
activities that Mountbatten Grange provides. All the staff are lovely, friendly, warm and helpful. We can’t recommend it enough. Thank you for making this experience so positive for both my mum and my family.

Reply from Kaylie Jennings, Reviews Team at Mountbatten Grange

Hi Deborah, thank you very much for taking the time to leave us feedback about your experience.
At Mountbatten Grange, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many thanks, Mountbatten Grange team.


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Review from S P (Daughter of Resident) published on 31 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Mountbatten Grange. The rooms and facilities are excellent. The staff were friendly and welcoming. The food was very good with a nice range of choice and it was lovely to be able to have tea or coffee anytime when visiting. The visiting areas were also lovely to have a place
to relax outside of the room.

Reply from Kaylie Jennings, Reviews Team at Mountbatten Grange

Thank you very much for taking the time to leave us a review about your experience.
At Mountbatten Grange, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many thanks, the Mountbatten Grange team.


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Review from P A (Sister of Resident) published on 21 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting the home for the past year. I cannot compliment the staff highly enough. They go out of their way to make you feel welcome when you visit. They make my sister so happy and look after her well. The home is really clean and the food is excellent. The cakes in the cafe and the coffee
makes every visit worthwhile. We couldn’t have chosen a better place to live and we are so happy. Thank you to all the wonderful staff.

Reply from Kaylie Jennings, Reviews Team at Mountbatten Grange

Thank you very much for taking the time to leave us a review about your experience.
At Mountbatten Grange, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many thanks, the Mountbatten Grange team.


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Review from Donna N (Granddaughter of Resident) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nan moved to Mountbatten Grange in May this year and is loving everything going on. From arts and crafts, cooking singing and dancing.
The staff are so helpful and everyone is so kind and caring. There is so much to do. The best move for nan.

Reply from Kaylie Jennings, Reviews Team at Mountbatten Grange

Hi Donna, thank you very much for taking the time to leave us feedback about your experience. At Mountbatten Grange, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many Thanks, Mountbatten Grange team


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Review from M S (Son of Resident) published on 5 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

After some years of caring for my mother at home my sister and I looked at suitable care homes within our vicinity. We were impressed with the facilities and ambience of Mountbatten Grange where she was admitted in December 2022. My mother had the onset of dementia and also a lack of mobility. I was
pleased with her room which was very well appointed and in very good decorative order. I was present with her for some hours each day and she was treated with care and compassion by the staff. I would like to thank them all with a special mention to the admissions Manager who was so helpful and reassuring before and during my mothers admission to Mountbatten Grange.

Reply from Kaylie Jennings, Reviews Team at Mountbatten Grange

Thank you very much for taking the time to leave us a review about your experience.
At Mountbatten Grange, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many thanks, the Mountbatten Grange team.


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Review from Manuel M (Son of Resident) published on 5 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had an incident of her own doing last Friday, the 14th of April. I just wanted to compliment three members of staff for their handling of my mother’s case with such care and consideration. They also kept me informed of all developments and outcomes. They were excellent throughout and ensured
Mum was safe and happily back in her routine and doing well. So grateful to you and your wonderful colleagues as well.

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Review from Jane C (Daughter of Resident) published on 3 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service from start to finish has been amazing. From the initial enquiry, managing the at the time unknown timings of the move from a hospital location to the home itself and then the brilliant service once Dad was in the home for his respite care. It has been a very positive experience with a genuine
feeling of care throughout what was a difficult time.

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Review from A M (Daughter of Resident) published on 19 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent nine nights in respite care for the first time. She thoroughly enjoyed herself, enjoyed the activities and was up singing and dancing. The staff are amazing, friendly, patient and can’t do enough for everyone. Mum is now part of their family and can’t wait to go back, thank you all so much
for caring for my mum, so great to know she was looked after and had a great time, peace of mind for me and my family as well.

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Review from Dena R (Daughter of Resident) published on 19 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Compared to where my mother was living until very recently, I couldn’t be more delighted with everything at Mountbatten Grange Care Home. The facilities are fresh and bright. The room is clean and modern. But by far, the best thing is that the staff are amazing. I felt heard and understood when describing
my mother’s needs and they provide a loving, caring and friendly environment for my mum. It feels as if a weight has been lifted from my shoulders and I can relax in the knowledge that she is finally being well looked after.

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Review from Sonja W (Niece of Resident) published on 12 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was made to feel very welcome when I enquired about getting my aunt into Mountbatten Grange. Their customer relations manager explained carefully how the system worked and the financial implications.
My aunt initially came in for respite care but has now decided she feels so comfortable there, she
is staying permanently.

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Review from Marilyn C (Wife of Resident) published on 16 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since placing my husband into Mountbatten Grange his condition has improved immensely. I felt so guilty having to put him into care but the staff made me feel good and not bad about doing it. The staff are very friendly and caring they all each and everyone have time for each patient as well as their
family members.

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Current Review Score: 9.9 (9.913)

Overview of Review Score

The Review Score of 9.9 (9.913) out of 10 for Mountbatten Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 39 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.913 for Mountbatten Grange is calculated as follows: ( (420 Excellents x 5) + (36 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 458 Ratings = 4.913

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mountbatten Grange is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 39 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (87)

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Meet the Team (1)

Debbie

Debbie Winwood

Job Title: Home Manager

I started my career in care in 2001 and joined the Care UK team in 2006. What really stands out for me about Mountbatten Grange is its homely atmosphere. Family members can visit whenever they want and are always guaranteed a lovely welcome.


My goal at work every day is to make sure every resident is happy and enjoying a stimulating, fulfilling life. I think the only way to achieve this is by making sure that each resident receives truly individualised care from people who’ve invested time in really getting to know them, their needs and their experiences. It’s also important to me that family members are happy with the care that their loved one is receiving. Getting great feedback from relatives is very rewarding for everyone on our team.


Outside of work I enjoy being outdoors, taking walks, going for bike rides and generally spending time in the countryside. Many residents enjoy spending time outdoors too, so we like to get out and about as much as possible, in the local area and also to the coast.