Mountbatten Grange

Helston Lane, Windsor SL4 5GG
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9.9 115 Reviews
  • Mountbatten Grange, Windsor
The dedicated team at Mountbatten Grange care home delivers permanent and short-term nursing and residential care, as well as specialist dementia care. They work hard to ensure that every aspect of care is completely personalised.

Mountbatten Grange in Windsor is designed with luxury in mind. It benefits from an onsite café, hair and beauty salon and cinema room, ensuring that residents always have something to look forward to.

Keeping busy and enjoying lifelong hobbies and interests is vital to staying independent, active and well in later life, so the lifestyle team organises a varied programme of group and one-to-one activities and events. Residents also enjoy getting out and about to the wonderful shops in Windsor, to a local pub for lunch or to take a trip on the Thames.

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Care Provided by Mountbatten Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Debbie Winwood (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (72)
    • Single Rooms with ensuite Wet Room (72)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Mountbatten Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,891
    • Self-Funded Residential Dementia Care from £1,981
    • Self-Funded Nursing Care from £2,131
    • RESPITE Self-Funded Residential Care from £2,101
    • RESPITE Self-Funded Residential Dementia Care from £2,191
    • RESPITE Self-Funded Nursing Care from £2,341

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Mountbatten Grange to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Mountbatten Grange Reviews (115)

Total of 115, showing 61-80
9.9

Mountbatten Grange has a Review Score of 9.9 (9.913) out of 10, based on 39 reviews in the last 2 years. Over all time Mountbatten Grange has 115 reviews.

Overall Experience

  • 96
  • 17
  • 1
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  • 0

Date Published

115
10
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76

Review from Joanna C (Daughter of Resident) published on 17 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

When you start discussions they will be amazingly helpful, but beware, they oversell everything, the best room on that floor, amazing home-cooked food, blah, blah! The reality is very different, they just tell you what you want to hear. Mum was allocated a room far too small for a wheelchair user.
The food is shocking, bland, dry, and totally unappealing. When you raise your concerns, the stock reply is, "well we've never had that issue before". I've never heard so many excuses. Mum fractured her hip whilst at the home and was taken to hospital. No one bothered to ring to see how she was. A really caring approach. I gave two stars because some of the care staff are fantastic, all credit to them, however, the management need to step up and stop making excuses. After serving notice, there was no communication on how and when I should come to remove mum's items, no feedback was requested on how they could improve. Again I was assured that someone had e-mailed me. They hadn't.

Reply from Samantha Debenham, Personal Assistant at Mountbatten Grange

Thank you for your feedback and for the positive scores around the facilities, support, staff and activities we offer at Mountbatten Grange. We are sorry to hear that your experience has not met your expectations and we do take your concerns seriously. Firstly, we like to assure you that all our bedrooms are of comparable standard size and all are purpose-built to be wheelchair accessible. We understand the importance of making mealtimes enjoyable for residents and are always looking for ways to improve this service. We hold regular catering meetings with the residents to discuss their preferences and encourage them to put forward suggestions that will improve their mealtime experience. We have also passed your feedback onto the head chef.

We would like to clarify that during your mother’s hospital stay a team member did maintain contact with the family. However, we do apologise that you were not contacted after notice was served. It is our policy to follow up with the family when notice is given, and we are very sorry that you did not receive the level of service expected during this time. We would like to assure you we have organised further training for the home team to ensure residents and their families receive the high level of customer service that they deserve. We wish your mother well at her new home.


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Review from Lynda M (Daughter of Resident) published on 18 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mountbatton Grange is as near to a home from home as you get, it has a very calm and relaxing feel to it as soon as you walk in, and the rooms are spacious and always immaculate.
The staff are very warm, welcoming, and friendly, and always willing to help with any queries or requests that may arise,
and they are very good with my mum, who is always full of praise for them!
The food is amazing, with various choices every day.
I was very worried about the transition in the first instance, as it is such a big change, but my fears were unfounded, and my mum settled in quickly and is quite happy there.

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Review from A J (Son of Resident) published on 17 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very appreciative of the level of care my father receives. The nature of the staff there is always welcoming and friendly and they make a great effort with family as well when we visit.


They have been communicative and efficient in delivering any necessary information relating to my dad’s

condition and been understanding and flexible with us as we continue to visit him.


The staff have all gotten to know my dad well and have ensured that he is able to continue partaking in any activities he wishes to do and been willing to help facilitate them.


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Review from Robert J (Resident) published on 16 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a resident service user with nursing needs and came to Mount Batten Grange in September 2021.
My experience is of an outstandingly high standard of concern for care, safety, warmth, friendly and caring approach to life and lifestyle in all that are here.
I am very content to be here and would
not wish to be anywhere else.
My family visit often and frequently comment upon the how pleased they are that I am settled with the service standards and helpfulness, as nothing is too much trouble.
Thank you to everyone who are helping me make this difficult and unsuspecting time in my life as good as it can be.
Thank you very much.

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Review from Jacki M (Friend of Resident) published on 16 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A friend moved into Mountbatten Grange last summer having had a respite experience. The care and attention was superb and the end-of-life care was fantastic. Staff at all levels are brilliant caring, attentive and professional. I cannot praise Mountbatten Grange enough. My Power of Attorney has instructions
to put me here when and if the time comes. Thank you to the manager and team.

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Review from Adrienne F (Daughter of Resident) published on 4 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not recommend Mountbatten Grange more highly. I am a social worker university lecturer with high standards of what care should be. All the staff are clearly trained to a high standard and know how to work with residents showing respect, sensitivity, care and thoughtfulness so each resident can
feel special. I have just taken my mum home as she has fully recovered from the trauma of her broken hip but she really wanted to stay! I can’t thank every member of the team for the wonderful care my mum received.

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Review from Gemma R (Power of Attorney of Resident) published on 23 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank Mountbatten Grange enough for the wonderful care my friend received, very professional staff, a calm caring environment putting the needs of the individual at the centre of the care. I am so glad we got my friend in Mountbatten Grange as she received a 5 star treatment, all we wanted was
for her to be loved and cared for and to not be let down anymore. They provided more than we could of hoped for and communication from staff beginning to end was excellent. The staff were very approachable, looked happy and had such patience for my friend and for me, as her friend, with any questions or worries being put at ease. I honestly feel we would not have found a better place to be.

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Review from Caroline W (Power of Attorney of Resident) published on 17 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first phone call made, to ask about availability, I felt I was going to be able to trust that someone I care very much for would be somewhere safe, with kind, attentive staff.
I called a friend who is familiar with many of the care facilities in our area, and she was able to say without hesitation,
that Mountbatten Grange was 'a good one'.


All experiences of contact with Mountbatten Grange are conducted in a way that has made me feel safe and confident that everything is in hand.
My friend visited Mountbatten Grange, and couldn't get over how calm it felt.


The energy of the entire place is of being gently held safe. The beautiful angels (staff) that care so efficiently for everyone, have been observed in what would have been a moment of crisis anywhere else. - But here staff are 'on the ball'. - Some of them quietly slipped away, then when the 'event' was over, they silently dispersed, giving a little nod to the other staff that had remained in place.
Amazing love and care!


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Review from Valerie W (Daughter of Resident) published on 13 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are friendly and caring, not only to my dad who is now a resident but also to us, his family. We have had wonderful help from management and cannot thank them enough for getting us through our crisis with kindness and encouragement. We are so grateful.
Dad is very happy, putting weight
back on and thriving. His room is lovely. The whole place is lovely. I couldn’t recommend Mountbatten Grange enough. Thank you so much to all the staff.

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Review from Jake H (Son of Resident) published on 30 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From start to finish the manager and the team at Mountbatten Grange were fantastic. Obviously, you think putting your parent's care in the hands of others is going to be a traumatic experience - but the reassurance and empathy the team gave from minute one meant that it was not actually traumatic -
we knew he was in the right place. He certainly left a stronger man than he went in. And a special mention to one member of staff, in particular, who did a great job working with my dad.

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Review from kathleen L (Respite Resident) published on 27 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was in Mountbatten Grange for two weeks and was treated superbly by everyone.
Would highly recommend to anyone in need of care.

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Review from Pauline B (Daughter of Resident) published on 21 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident here since June 2021. After a long and hard decision, we looked for a home for him as he has Alzheimer’s and vascular dementia and we no longer could look after him. Mountbatten has been brilliant in settling him in and we have only been in contact with people who care not
only for him but understanding our needs as a family. My dad has settled in well and we wouldn’t hesitate to recommend Mountbatten Grange.

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Review from Pauline F (Resident) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is unique in that is it brilliant in all respect.
Five stars and really more.

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Review from Adam L (Son of Resident) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall review is that my mother is very well looked after and top marks to all the staff at Mountbatten Grange as they are all committed to a consistently high level of service with my mothers best interest always as a priority. Would definitely recommend Mountbatten Grange for Dementia/Alzheimers
care.

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Review from Brian P (Husband of Resident) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything from the initial enquiry to moving in was a very smooth operation.

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Review from G T (Husband of Resident) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find this quite difficult, my understanding from several sources is that my wife joined Mountbatten Grange in September 2020 and it's for sure she started as a tricky patient. The staff have been remarkable in their tolerance. She has finely settled, it has been 5 months and she now is happy and I
am extremely grateful. I can only guess whether it is better than its competition. I feel lucky.

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Review from Richard L (Husband of Resident) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of this home is very pleasing. My wife has been in there for two years now and I can't think of anything I don't like. Everyone there contributes a very professional attitude to looking after the people there, and they also make you very welcome.

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Review from Tanya A (Daughter of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first visit after lockdown has reminded me how wonderful the staff are. Everyone here is so caring. I sat in the garden with my mother, enjoying the sunshine and chatting.

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Review from L G (Daughter of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with the care Dad receives at Mountbatten. All the staff and office workers are brilliant at what they do! Dad is very settled and happy here. Loves the food. 10/10 for all of you.

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Review from Amanda D (Daughter of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First impression is extremely supportive and experienced staff. The facilities seem very good indeed. I feel the staff want the very best for the family members and my mother. They are very informative about my moms day and her well-being. The food looks very tasty and my mom seems to really enjoy it.

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Current Review Score: 9.9 (9.913)

Overview of Review Score

The Review Score of 9.9 (9.913) out of 10 for Mountbatten Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 39 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.913 for Mountbatten Grange is calculated as follows: ( (420 Excellents x 5) + (36 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 458 Ratings = 4.913

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mountbatten Grange is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 39 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (87)

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Meet the Team (1)

Debbie

Debbie Winwood

Job Title: Home Manager

I started my career in care in 2001 and joined the Care UK team in 2006. What really stands out for me about Mountbatten Grange is its homely atmosphere. Family members can visit whenever they want and are always guaranteed a lovely welcome.


My goal at work every day is to make sure every resident is happy and enjoying a stimulating, fulfilling life. I think the only way to achieve this is by making sure that each resident receives truly individualised care from people who’ve invested time in really getting to know them, their needs and their experiences. It’s also important to me that family members are happy with the care that their loved one is receiving. Getting great feedback from relatives is very rewarding for everyone on our team.


Outside of work I enjoy being outdoors, taking walks, going for bike rides and generally spending time in the countryside. Many residents enjoy spending time outdoors too, so we like to get out and about as much as possible, in the local area and also to the coast.