Mountbatten Grange

Helston Lane, Windsor SL4 5GG
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9.9 115 Reviews
  • Mountbatten Grange, Windsor
The dedicated team at Mountbatten Grange care home delivers permanent and short-term nursing and residential care, as well as specialist dementia care. They work hard to ensure that every aspect of care is completely personalised.

Mountbatten Grange in Windsor is designed with luxury in mind. It benefits from an onsite café, hair and beauty salon and cinema room, ensuring that residents always have something to look forward to.

Keeping busy and enjoying lifelong hobbies and interests is vital to staying independent, active and well in later life, so the lifestyle team organises a varied programme of group and one-to-one activities and events. Residents also enjoy getting out and about to the wonderful shops in Windsor, to a local pub for lunch or to take a trip on the Thames.

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Care Provided by Mountbatten Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Debbie Winwood (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (72)
    • Single Rooms with ensuite Wet Room (72)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Mountbatten Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,891
    • Self-Funded Residential Dementia Care from £1,981
    • Self-Funded Nursing Care from £2,131
    • RESPITE Self-Funded Residential Care from £2,101
    • RESPITE Self-Funded Residential Dementia Care from £2,191
    • RESPITE Self-Funded Nursing Care from £2,341

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Mountbatten Grange to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Mountbatten Grange Reviews (115)

Total of 115, showing 81-100
9.9

Mountbatten Grange has a Review Score of 9.9 (9.913) out of 10, based on 39 reviews in the last 2 years. Over all time Mountbatten Grange has 115 reviews.

Overall Experience

  • 96
  • 17
  • 1
  • 1
  • 0

Date Published

115
10
15
39
76

Review from Robin C (Son of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff to be very caring and respectful to both visitors and residents. Although it has been difficult not seeing my mother with the restrictions in place, I feel the staff have done all they can to keep her safe and as happy as possible. I would have no hesitation in recommending
Mountbatten Grange as a care provider.

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Review from Andrew O (Son of Resident) published on 9 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Revolving doors of carers on the dementia floor so no empathy apart from a few focused carers. Shocking Management and communication.


Caring experience for my mother with dementia promised so much but delivered little, especially over the Covid period. My Mum was a resident for 14 months.


Reply from Samantha Debenham, Personal Assistant at Mountbatten Grange

We were very saddened to read this review as we feel it is in no way reflective of the high standards of care, communication, and management at Mountbatten Grange, as evidenced by our Good CQC report and testimonials from other residents in the home and their loved ones. In regards to the care team, we understand how important having familiar faces and building ongoing relationships with colleagues is for all residents, particularly those living with dementia – this is why, both throughout the pandemic and during normal times, we make sure we have a permanent team working with those residents and we do not use agency staff. We would be very happy to answer any questions prospective residents and their families have about the quality of care and the lifestyle at Mountbatten Grange and are able to offer show rounds and one-to-one chats for anyone that would like to see for themselves why we’re one of the top-rated care homes in the area.


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Review from Bryan R (Husband of Resident) published on 27 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well run care home with excellent staff.
My wife has received excellent care and likes the carers that look after her.
Her room is comfortable and well equipped for safety and with an ensuite facility.
There is a good programme of activities for the residents.
The meals are excellent. Good
nursing care is provided.

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Review from Bryan C (Son of Resident) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 98-year old mother spent four weeks in respite at Mountbatten Grange having suffered both mentally and physically whilst living independently during lockdown. The care and attention she received during her stay were exemplary with attentive, committed staff in well-designed and attractive facilities.
This included close monitoring of my mother's welfare at all times, prompt attention in the event of any problems, excellent management of her medication and regular efforts to involve her in the activities of the home. I was kept fully informed of my mother's progress throughout her stay and the marked improvement in both her physical and mental state when she left the home is testimony to the efforts of the team.

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Review from L S (Daughter of Resident) published on 19 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very happy with all aspects of Mum's care especially at such a difficult time with Covid 19. We were confident that everything possible was being done to keep her safe.

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Review from M M (Respite Resident) published on 18 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I spent 12 days at this care home in respite care. Due to the virus, I could not join in activities but was isolated in my room. The service I received was very good, I think full residency would be really worth it.

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Review from T F (Friend of Resident) published on 30 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Been involved with the home just on a year. The home has excellent facilities and pretty modern. The staff are friendly and take good care of all the residents. The residents are all happy to be there and feel comfortable. Facilities are fantastic and visitors are always welcomed. Overall communications
are very good. Keep up the good work.

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Review from S D (Daughter of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our first experience in respite care and we've clearly started with a winner! From my initial contact all the staff have been warm, kind, knowledgeable and smiley. I had no hesitation leaving Mum in their care, she settled in very happily and very quickly. We're both looking forward to her next stay
there. Exceptional!

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Review from Mark (Son of Resident) published on 5 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mountbatten Grange is a newly built care home that has been well designed with great attention to detail to cater for residents with dementia. I know my mum is being well looked after by the friendly and caring staff, which is a big relief. Thanks!

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Review from Alan R (Son of Resident) published on 5 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Both my mother and father are at Mountbatten Grange. The quality of the home and care received is very good, although expensive. Whilst I am overall very pleased with the home I have two issues:
1. I think the home is slightly understaffed. This is based on comments from my father, who says at times
he is left unattended.
2. Both my parents receive nursing care. I would expect a monthly update on their condition, especially my mother who has Parkinson's disease and has been debilitated by a stroke. The local doctor makes weekly visits but we do not get any feedback unless we ask. She recently had a change of medication but we were not informed.

Reply from Samantha Debenham, PA to Marketing Director at Mountbatten Grange

Thank you for your review, we’re pleased to hear that you’re very happy with the care and quality of the home and to see your good scores, particularly for the team, dignity and support the home provides. I would like to reassure you that we are not understaffed in any way – when you visit the home you will, of course, see lots of the care team, as well as other colleagues, interacting with residents, but there are also lots of other team members that you may not see as they are assisting or working with residents on a one-to-one basis in their rooms or other areas of the home delivering care. We always ensure every resident is safe and well cared for, 24 hours a day, seven days a week. At Mountbatten Grange, we also offer monthly review meetings which the family are welcome to attend – if this is scheduled for a day or time that is unsuitable, we will, of course, do our best to reschedule for you. We respect the resident's wishes where they are happy to involve family we will give regular feedback. Families are also welcome to visit and chat with the GP during their weekly visit.


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Review from Marion B (Daughter of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum wanted to be at home, of course she did, but if you cannot look after yourself at home what a lovely place to call home. Staff were friendly, loving and caring. The place was clean, welcoming and smelt nice, her room was lovely and a good size. We tried with mum in a different home at first but
it didn't feel right. Once she was in Mountbatten Grange we all felt much happier. You have to choose the right home for your family and we know we did. Thank you.

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Review from Robert C (Son of Resident) published on 27 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mountbatten Grange is a very friendly and supportive care home. My Mum has settled in as well as can be expected given her dementia, and we enjoy visiting her there much more than we used to when she was living alone. This is primarily because we now know she is safe where she is, and well looked after.
The staff at the home are helpful and dedicated, and responsive when we have any questions about Mum. The only recent disappointment has been not being able to eat in the dining room with Mum, but as this is due to a request from residents to be just residents at meal times this has to be respected.

Reply from Samantha Debenham, PA to Marketing Director at Mountbatten Grange

Thank for you taking the time to write your review – we are incredibly pleased to see your good and excellent scores, and hear how well your mum has settled into Mountbatten Grange. Thank you for your understanding regarding mealtimes – as you know it is the resident’s home, and as we had overwhelming feedback that they wanted main mealtimes in the dining room to be just for them, we, of course, respected their wishes. However, if you would like to join your mum for a meal, please just let us know if advance – we would be happy to arrange for this to be served to you both in your mum’s room, and (especially for larger events such as birthdays), don’t forget we also have a private dining space that can be booked for gatherings of family and friends to enjoy time with loved ones. We also offer tea, coffee, and delicious cakes and snacks in the home’s café which you are also welcome to enjoy with your mum at any time.


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Review from T A (Daughter of Resident) published on 11 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Christmas day lunch with Mum was the best we have had for years. She ate all three courses and chatted away happily. This may seem normal, but for the last year, all she has eaten are sandwiches, so to see her enjoy a balanced, healthy meal and enjoy it was something that will stay with me for a long
time. Thank you to all the staff at Mountbatten Grange for making this happen.

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Review from W S (Daughter of Resident) published on 29 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been well looked after.
He has enjoyed the attention and support of staff. He has loved the food and has got on well with other residents.
All Dad's visitors have been made to feel very welcome and have all said how lovely the place is.

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Review from B H (Respite Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I felt very secure and well looked after. The staff went out of their way to help me and nothing was too much trouble.

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Review from A W (Resident) assisted by family/friend published on 18 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have settled in well and am enjoying all the new things.
I like getting my hair done and having the podiatrist visit.
There are lovely staff here who look after me very well.

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Review from Catherine C (Niece of Resident) published on 18 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt is being very well cared for in her new home. She takes part in all the many activities and is thriving in her new environment.
It was a wrench for her leaving her old home of 60 years but she is now looking forward to her future - safe and secure.

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Review from M D (Respite Resident) published on 10 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was in Mountbatten Grange for respite care following a breakage and 6 weeks of immobility. I found Mountbatten Grange a very welcoming environment and very comfortable. The staff were all very kind and dealt with intimate functions with total diplomacy.

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Review from J J (Daughter of Resident) published on 15 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in this lovely care home for only 3 and a half weeks and during this time has received very good care and attention.
My husband and I are extremely happy with the staff who always are very cheerful and ready to assist in any way they are able.

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Review from C B (Son of Resident) published on 25 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very helpful and caring. Good modern facilities a well-run home.

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Current Review Score: 9.9 (9.913)

Overview of Review Score

The Review Score of 9.9 (9.913) out of 10 for Mountbatten Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 39 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.913 for Mountbatten Grange is calculated as follows: ( (420 Excellents x 5) + (36 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 458 Ratings = 4.913

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mountbatten Grange is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 39 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (87)

Top 20 Large Care Home Groups 2025

Recipient: Care UK

Date: Friday 31 Jan 2025 More details

The National Care Awards finalist

Recipient: Care UK

Date: Monday 09 Sep 2024 More details

National Association of Care Catering Awards finalist

Recipient: Care UK

Date: Wednesday 21 Aug 2024 More details

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Meet the Team (1)

Debbie

Debbie Winwood

Job Title: Home Manager

I started my career in care in 2001 and joined the Care UK team in 2006. What really stands out for me about Mountbatten Grange is its homely atmosphere. Family members can visit whenever they want and are always guaranteed a lovely welcome.


My goal at work every day is to make sure every resident is happy and enjoying a stimulating, fulfilling life. I think the only way to achieve this is by making sure that each resident receives truly individualised care from people who’ve invested time in really getting to know them, their needs and their experiences. It’s also important to me that family members are happy with the care that their loved one is receiving. Getting great feedback from relatives is very rewarding for everyone on our team.


Outside of work I enjoy being outdoors, taking walks, going for bike rides and generally spending time in the countryside. Many residents enjoy spending time outdoors too, so we like to get out and about as much as possible, in the local area and also to the coast.