Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
Mountbatten Grange has a Review Score of 9.9 (9.913) out of 10, based on 39 reviews in the last 2 years. Over all time Mountbatten Grange has 115 reviews.
Review from S C (Daughter-in-law of Resident) published on 17 September 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Lesley C (Daughter of Resident) published on 30 July 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Mary H (Daughter of Resident) published on 12 July 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Olive S (Wife of Resident) published on 9 June 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Paul W (Son of Resident) published on 3 May 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Fiona B (Daughter of Resident) published on 25 April 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Pamela F (Resident) published on 24 April 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from A T (Resident) published on 24 April 2019
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from Debbie M (Wife of Resident) published on 24 April 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Anton T (Son of Resident) published on 28 March 2019
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Also, some extra entertainment would be good.
Reply from Samantha Debenham, Personal Assistant at Mountbatten Grange
Thank you for taking the time to submit your review of Mountbatten Grange – we were very happy to see your excellent scores, particularly for the team and management at the home. All our food, which is made fresh in house each day by our chef and his team, and our activities taking place every day, are completely tailored to the resident’s needs and wishes, and we are constantly adapting our menus and activity plans based on feedback and requests. However, if there’s a meal or activity that your loved one would like, of course, let us know at any time and we’ll do our best to make it happen. Thank you again for your review, and please let us know now or at any time in future if you have any comments or suggestions.
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Review from S M (Daughter of Resident) published on 20 March 2019
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from Jane P (Daughter of Resident) published on 18 March 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from D G (Daughter of Resident) published on 26 February 2019
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from Helen L (Daughter of Resident) published on 25 February 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Kathryn B (Daughter of Resident) published on 8 January 2019
Submitted via Website •
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Overall Experience
5.0 out of 5
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The Review Score of 9.9 (9.913) out of 10 for Mountbatten Grange is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 39 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.913 for Mountbatten Grange is calculated as follows: ( (420 Excellents x 5) + (36 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 458 Ratings = 4.913
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Mountbatten Grange is based on 39 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 39 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 18 Dec 2019
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Recipient:
Care UK
Date: Wednesday 21 Aug 2024 More details
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Job Title: Home Manager
I started my career in care in 2001 and joined the Care UK team in 2006. What really stands out for me about Mountbatten Grange is its homely atmosphere. Family members can visit whenever they want and are always guaranteed a lovely welcome.
My goal at work every day is to make sure every resident is happy and enjoying a stimulating, fulfilling life. I think the only way to achieve this is by making sure that each resident receives truly individualised care from people who’ve invested time in really getting to know them, their needs and their experiences. It’s also important to me that family members are happy with the care that their loved one is receiving. Getting great feedback from relatives is very rewarding for everyone on our team.
Outside of work I enjoy being outdoors, taking walks, going for bike rides and generally spending time in the countryside. Many residents enjoy spending time outdoors too, so we like to get out and about as much as possible, in the local area and also to the coast.
