Mulberry House Residential Home

Brimley Lane, Bovey Tracey, Newton Abbot TQ13 9JS
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9.9 33 Reviews
  • Mulberry House Residential Home, Newton Abbot
Mulberry House is a wonderful, very striking building which has been newly renovated and interior designed in 2018. They have an excellent, experienced team of staff who provides residential and low level dementia care for residents on a permanent, respite or day care basis.

There are a range of rooms to choose from, large suites which can also be used as double rooms for couples or friends, rooms with stunning views of the surrounding countryside and cosier rooms with terraces or garden views.

There are 4 beautifully designed communal rooms - the Aviary, a garden-themed lounge which is bright and airy, Brimley Vale Team Room, the perfect spot to meet friends and relatives over a cup of tea and freshly baked cakes, Dartmoor Library, a traditional style, cosy lounge and lastly the dining room filled with art from a local artist Becky Bettesworth, which opens out onto the large courtyard.

Please contact the home for more information or to organise a tour.

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Care Provided by Mulberry House Residential Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Helen Hulme (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (42)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2018

Funding & Fees Guide for Mulberry House Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £2,000
    • Self-Funded Residential Dementia Care £1,300 – £2,000
    • RESPITE Self-Funded Residential Care £1,300 – £1,600
    • RESPITE Self-Funded Residential Dementia Care £1,300 – £1,600
  • (these prices are only a guideline, please contact Mulberry House Residential Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Car park in front of building


Mulberry House Residential Home Reviews (33)

Total of 33, showing 1-20
9.9

Mulberry House Residential Home has a Review Score of 9.9 (9.881) out of 10, based on 12 reviews in the last 2 years. Over all time Mulberry House Residential Home has 33 reviews.

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Review from L B (Daughter of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to Mulberry in August 2022 after falls at home and a recent diagnosis of Alzheimer's. I already knew of the home, it had a good reputation although was in CQC special measures when I first visited but I was very happy with the home itself, the staff I met, and how they planned to care for Mum.
They explained why the CQC report wasn't good and that made sense to me.
Mum didn't settle in straight away and wanted to stay in her room but gradually she was persuaded to integrate.
The level of care has been second to none. I've visited twice weekly on average and I have never had any concerns. There is always a member of staff with residents, a constant flow of food and drink, meals and snacks, birthday cakes for residents, loads of activities, sing-a-longs, quiet films, games, chats etc.
The staff are wonderful, they are kind, respectful and friendly, to both mum and me.
Regarding fees divide the monthly cost by 30 days then 24 hrs equals less than £9 per hour for 24 hr care.

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Review from B C (Husband of Resident) published on 16 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a permanent resident at Mulberry House since March 2024 due to an inability to walk at all. The care is first class and I cannot think of anything detrimental which could be said about this business. My age is 94.

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Review from Karen D (Friend of Resident) published on 7 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear friend has moved into Mulberry House after a hospital stay. All the staff from the administration to the manager are all so kind and caring. The home is always very clean and the room is very nice with a door to her own patio. Thank you for all your kindness.

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Review from J D (Friend of Resident) published on 7 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you all so much for looking after my special friend. It is always difficult moving into full-time care but all the staff have made sure that she feels at home. The home is beautiful as are the gardens. Always lots of choices for meals and snacks.

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Review from Jan C (Friend of Resident) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I simply cannot speak highly enough of Mulberry House, it is in all respects of exceptional quality, operating to very high standards. The house and grounds are like a good country house hotel, gracious yet homely, with delightful sitting rooms, a library and a dining room. The staff are welcoming,
smiley, friendly, respectful and efficient, happy to assist in any way to ensure the comfort and well-being of the residents. Food is excellent, varied and plentiful.

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Review from N H (Daughter of Resident) published on 30 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Mulberry House enough. Mum went there 5 months ago and is there now permanently. The care she has received has been amazing. The staff are so caring and well organised. Nothing is too much trouble, Mum is looked after and her dignity is a priority. If Mum is not well, the carers are
on it straightaway with the doctor.
It is a great comfort to me and the family that she is cared for so well and is happy in her new home and takes part in many of the activities offered. It is also located in beautiful surroundings.

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Review from D T (Daughter of Resident) published on 27 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father received excellent care during his time at the Mulberry House. I am very grateful to the staff for their support and compassion.

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Review from L S (Daughter of Resident) published on 21 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care shown to my mother during her 2-week convalescence stay was exemplary. Mulberry House was respectful of her wishes throughout and offered her great support. She has visibly gained strength during her time there.
During her stay, her visitors have been impressed by the positive, caring and
welcoming approach of all the team there. Thank you.

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Review from Sarah F (Daughter of Resident) published on 12 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Just wanted to leave a review for the amazing team at Mulberry. My elderly Dad was admitted in an emergency following a hip dislocation. As Dad has dementia too it was very confusing for him. All the staff were so kind and patient with him. I am not sure they had come across anyone who chewed their
food as many times as dear Dad did including water! Everyone was so respectful to him and our visits were made so much better as we were always greeted by a smiling face. We are now in a position to be able to bring Dad home but would like to say a big thank you to everyone who cared for him.

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Review from R W (Daughter-in-law of Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has lived in Mulberry House for over a year now. It was a difficult decision for her to move to a care home but we really should not have worried as she is so wonderfully looked after. The staff are so friendly and attentive. There are so many lovely activities on offer plus they go
the extra mile and do things of interest to individual residents. The premises are beautifully decorated and furnished and always clean. I would not hesitate to recommend Mulberry House.

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Review from D H (Brother of Resident) published on 1 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home has a heart. Kindly and warm.
Care is distinctly personal and loving.

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Review from S B (Daughter of Resident) published on 21 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother is receiving is wonderful. The staff are all very caring, they know all the residents by name, what they like and do not like. There are things they know about my mother that I had no idea about, her likes and dislikes. When Mum is feeling low in spirit, there is always someone popping
in with a cheery smile and encouragement. We would like to thank the staff very much.

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Review from P C (Niece of Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Warm, caring and friendly staff. My auntie has been happy here.

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Review from Jonathan C (Son of Resident) published on 7 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used this care home for my mother who suffered from dementia which became increasingly bad over a period of some 15 months or so.
The home is in excellent decorative order bright and airy in the public rooms with a pleasant dining room and activity room/tv area
The food is excellent, I must
say helping feed mum, she was eating better than me!
The staff I have met are all very professional and the communication has been good but at the same time, the atmosphere was engaging and in no way sombre.
During my mother's stay, the home had a poor inspection, at the time I felt this was a bit unfair, this was in the thick of the post-Covid staff shortages with too many agency staff. The following inspection was good. I would be very happy to recommend this facility as excellent.

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Review from M F (Daughter of Resident) published on 9 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent two years living at Mulberry House. In the last couple of months of her life there, when I was with her frequently, I found the staff to be both caring and professional. They treated my mother with respect and kindness. The standards of cleanliness and food was excellent. Her room pleased
her with splendid views. She was safe, secure and well looked after by the wonderful staff. Excellent.

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Review from N C (Respite Resident) published on 14 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Most residents found lunch helpings too big. Highly recommend all are offered small or full-size helpings - we all hate wasting food. Staff were professional but was all had enormous fun, lots of laughter and some very good games I shall miss everyone enormously.

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Review from M C (Resident) assisted by family/friend published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find everything about this home exemplary in all aspects from the level of care provided to the amenities on site.

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Review from K S (Niece of Resident) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great experience for my uncle. Friendly staff, great food and good facilities.

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Review from A M (Resident) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A high standard of care and management is constantly maintained in a very pleasant environment.

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Review from Louise T (Daughter of Resident) published on 16 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been in Mulberry house for the last 3 weeks and has received excellent care. All the staff are lovely and always have time to answer my questions with a smile even though they are extremely busy. The property is beautiful and well looked after, I am reliably informed by Mum the food is delicious!
Compliments to the Chef. Thank you Mulberry House for all your care.

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Current Review Score: 9.9 (9.881)

Overview of Review Score

The Review Score of 9.9 (9.881) out of 10 for Mulberry House Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.881 for Mulberry House Residential Home is calculated as follows: ( (126 Excellents x 5) + (17 Goods x 4) ) ÷ 143 Ratings = 4.881

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mulberry House Residential Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Jul 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Helen

Helen Hulme

Job Title: Registered Manager

Joined: 2022

Helen has worked in the Care sector for 30 years. Starting from Care Assistant and moving all the way to Manager. She qualified as a Registered Manager 22 years ago, which was always her chosen dream. Throughout these years, Helen gained experience in various settings. To name a few, she had roles such as a Commissioning Manager, Intermediate and Reablement Manager and always took pride in supporting local authority and the private sector. She has managed several homes, including Nursing, Mental Health, Palliative Care, Dementia and Residential.


After several years of hard work in London, Helen decided to move to Devon. She enjoys spending her time with her big family. Helen has three sons, four beautiful grandchildren and rescue dog Archie who has been welcomed at Mulberry House by residents and staff.


Frequently Asked Questions about Mulberry House Residential Home

What types of Care is Mulberry House Residential Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Mulberry House Residential Home provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Mulberry House Residential Home have?

There are 42 Single Rooms.

What are the Facilities & Services at Mulberry House Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Mulberry House Residential Home to the centre of Newton Abbot?

5.1 mile(s) as the crow flies, distance by road may be significantly further.