Mulberry House Residential Home

Brimley Lane, Bovey Tracey, Newton Abbot TQ13 9JS
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9.9 33 Reviews
  • Mulberry House Residential Home, Newton Abbot
Mulberry House is a wonderful, very striking building which has been newly renovated and interior designed in 2018. They have an excellent, experienced team of staff who provides residential and low level dementia care for residents on a permanent, respite or day care basis.

There are a range of rooms to choose from, large suites which can also be used as double rooms for couples or friends, rooms with stunning views of the surrounding countryside and cosier rooms with terraces or garden views.

There are 4 beautifully designed communal rooms - the Aviary, a garden-themed lounge which is bright and airy, Brimley Vale Team Room, the perfect spot to meet friends and relatives over a cup of tea and freshly baked cakes, Dartmoor Library, a traditional style, cosy lounge and lastly the dining room filled with art from a local artist Becky Bettesworth, which opens out onto the large courtyard.

Please contact the home for more information or to organise a tour.

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Care Provided by Mulberry House Residential Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Helen Hulme (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (42)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2018

Funding & Fees Guide for Mulberry House Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £2,000
    • Self-Funded Residential Dementia Care £1,300 – £2,000
    • RESPITE Self-Funded Residential Care £1,300 – £1,600
    • RESPITE Self-Funded Residential Dementia Care £1,300 – £1,600
  • (these prices are only a guideline, please contact Mulberry House Residential Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Car park in front of building


Mulberry House Residential Home Reviews (33)

Total of 33, showing 21-33
9.9

Mulberry House Residential Home has a Review Score of 9.9 (9.881) out of 10, based on 12 reviews in the last 2 years. Over all time Mulberry House Residential Home has 33 reviews.

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Review from P T (Son of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Mulberry for a week. Still early days, but the staff are outstanding. Nothing is too much trouble or fuss and I am very confident that she is very well cared for.


The house is spotless, light and airy and well maintained. There is a range of activities and the extensive menu choices

cater for any tastes!


Well done to the team at Mulberry House, and thank you all.


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Review from Elizabeth S (Daughter of Resident) published on 4 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad had a short stay in Mulberry House following discharge from hospital before being moved to another home for Nursing Care. During his time at Mulberry House we were very happy with the care he received from the staff, we were kept well informed by the manager and she made extra efforts to accommodate
his needs.
Visits following Covid-19 guidelines were made easy for my mum and myself and we felt they were keeping all the residents very safe.
The home is beautiful, exceptionally clean and well maintained and in peaceful surroundings.
I would recommend Mulberry House to anyone requiring residential care.

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Review from S A (Daughter of Resident) published on 27 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been at Mulberry House for over two years. It is in a quiet setting with a lovely patio and garden to enjoy in fine weather. The home has always been clean and tidy. All the staff is friendly, helpful, and supportive, with great patience for Mum, me, and Mum's family and friends. I would
not hesitate to recommend Mulberry House.

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Review from Thomas B (Grandson of Resident) published on 21 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team couldn't have looked after my Grandmother any better. Our family couldn't have found a better place for her to live out her last couple of years. There is genuine care from the staff to residents.

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Review from Nicola T (Daughter of Resident) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has been at Mulberry since august 2018. My mother died there and was looked after with great sensitivity during her last few weeks. After my mother's death, my father, aged 91, continued to live at Mulberry, where staff have consistently been cheerful and supportive. My father returned from hospital
to Mulberry in March, the week lockdown began. He requires palliative, end of life care. Mulberry House staff have, throughout these difficult past few weeks, been attentive, kind, responsive to our family needs at this extraordinary time, helpful with information/discussions about medical support and options given to Dad. The genuine affection in which they hold my father is palpable and a great comfort at this time when we cannot travel to see him.

Reply from Mulberry House, Manager at Mulberry House Residential Home

Thank you Nicola for your kind and thoughtful words. It has been a wonderful joy for all of us to have had Mum and Dad here in our Mulberry family. Kindest wishes, Jane and the Team.


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Review from Vivienne L (Daughter of Resident) published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When the family discovered Mulberry House we had no idea what we had stumbled onto. It turned out to be somewhere that Mum could call home and where I know first hand that all residents are treated with loving care and respect for their needs as individuals no matter what their frailties might be -
physical or mental. I cannot praise highly enough each and every one of the lovely band of carers and other staff for the loving care given to my mother. She was very happy and confident in that care which helped greatly in giving her a wonderful final year. It is not possible to single any section out. From management, carers at all levels, activities, kitchen and housekeeping Mum made no distinction - she was just aware that everyone cared and she was safe, comfortable and content. Sadly our 105 year old Mum died in November. The love and care given to her and to all our family during this time was exceptional. We can only give our very grateful thanks for all the Mulberry House did for our mother while she lived there and during her passing.

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Review from Carolyn S (Daughter of Resident) published on 18 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father, who is in his eighties, moved into Mulberry House, Bovey Tracey, to help care for his partner of 30 years who was unable to look after herself any longer. The care they both received has been exceptional. The kindness and understanding for them both was excellent considering their different
needs. My father lived there for just over 12 months and was always cared for and loved by all the staff. He really felt as though he was part of a family. It's not like an old peoples' home - it's more like a high-class hotel! The furnishings are lovely and always clean and there are activities throughout the day for the residents. Beautiful views too. Dad said the food was delicious and there was plenty of it. We, as a family, were always welcomed and able to pop in at any time. We did a lot of research and visits to various homes before finding Mulberry and on a scale of 1 - 10, the other places were 1 and Mulberry 10. Dad always had someone to talk to. Nowhere better than Mulberry House.

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Review from Caroline S (Daughter of Resident) published on 10 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 93-year-old fiercely independent mother moved into Mulberry House at the end of July. My sister and I went with her on her initial visit. We were blown away. The house was incredible. Light, bright, spotlessly clean and full of happy residents all busy doing various activities in lots of beautifully
decorated communal rooms. (The bedrooms would put a country house hotel to shame.) It was a joyous place to be. My mother has settled in well thanks to the kind, thoughtful, helpful amazing staff - I cannot speak too highly of each and every person who cares for and looks after her every need. They are all hero’s and deserve every fabulous thing that is said about them. My mother loves everything about it and I would urge everyone looking for somewhere to either live themselves or for one of their relatives to have a look around. You certainly won’t be disappointed.

Reply from Liana Birkett, Director at Mulberry House Residential Home

Thank you so much for your kind words and for taking the time to review the service! We spent a lot of time on the design of the home, so it is great to hear this. It is equally lovely to read your wonderful compliments about the staff - we have an excellent team there! Thanks again.


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Review from Malcolm D (Resident) published on 29 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot extol the virtues of Mulberry House enough. All members of the staff showed kindness, care and attention. All facets of this residential home were superb. If all retirement homes nationwide were as good as this, our aged would be treated with the respect and dignity they deserved.

Reply from Sandra L Wright, Registered Manager at Mulberry House Residential Home

Hello Malcolm, thank you so much for your wonderful review. Buckland Care and the team at Mulberry House are very focused on providing care that counts and trying to make the transition into a Residential Home a great experience. I will share your words with the team.


Kind regards


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Review from Virginia A (Daughter of Resident) published on 4 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After visiting several care homes where dementia is specifically catered for. I opted for Mulberry house. As a registered nurse I have been impressed with the level of professionalism and obvious care evident in my mother's new home. Whilst providing a warm and inviting 'home', Mulberry House has proper
assessment and safety arrangements in place. I particularly liked the "getting to know you" booklet I completed for Mum as her dementia prevents her from renting her own story herself.

Reply from Sandra L Wright, Manager at Mulberry House Residential Home

Thank you for taking the time to review Mulberry House. It is so important that we are able to measure ourselves and the service we provide. We are so proud to work here and work hard to make it feel like home.


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Review from Richard P (Son of Resident) published on 7 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Mulberry House back in August and we have been very pleased with the care she has received. As a previously independent person there were naturally some adjustments she had to make but all the staff understood this and have made the transition much easier. We have found the home to be
flexible, they listen to residents and relatives and they respond to needs swiftly. Mum likes the food and the range of activities on offer.

Reply from Liana Birkett, Director at Mulberry House Residential Home

Thank you for taking the time to leave us a review. We are so glad your mother has settled in well and is enjoying living at Mulberry. Many thanks.


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Review from Rowena S (Daughter of Resident) published on 23 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I found a willingness to make a residential home that was comfortable for the residents at a time when there were challenges for the residents as well as the staff. I believe that it is working well.

Reply from Liana Birkett, Director at Mulberry House Residential Home

Thanks for your review Rowena!


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Review from Gillian S (Daughter of Resident) published on 23 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been made to feel very welcome and he has settled really well, enjoying many different activities and socialising with his new friends. All the staff are very friendly and caring towards Dad, and family who visit, and they seem keen to take on board suggestions to help ensure life is as
good as it possibly can be.

Reply from Liana Birkett, Director at Mulberry House Residential Home

Thank you, Gillian for taking the time to review Mulberry House. We are so happy that your father has settled in well.


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Current Review Score: 9.9 (9.881)

Overview of Review Score

The Review Score of 9.9 (9.881) out of 10 for Mulberry House Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.881 for Mulberry House Residential Home is calculated as follows: ( (126 Excellents x 5) + (17 Goods x 4) ) ÷ 143 Ratings = 4.881

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mulberry House Residential Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Jul 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Helen

Helen Hulme

Job Title: Registered Manager

Joined: 2022

Helen has worked in the Care sector for 30 years. Starting from Care Assistant and moving all the way to Manager. She qualified as a Registered Manager 22 years ago, which was always her chosen dream. Throughout these years, Helen gained experience in various settings. To name a few, she had roles such as a Commissioning Manager, Intermediate and Reablement Manager and always took pride in supporting local authority and the private sector. She has managed several homes, including Nursing, Mental Health, Palliative Care, Dementia and Residential.


After several years of hard work in London, Helen decided to move to Devon. She enjoys spending her time with her big family. Helen has three sons, four beautiful grandchildren and rescue dog Archie who has been welcomed at Mulberry House by residents and staff.