Dell House

5 Nelson Way, Beccles NR34 9PH
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9.3 44 Reviews
  • Dell House, Beccles
Dell House cares for up to 60 elderly residents in modern but homely surroundings, with facilities such as café, shop, cinema, family room and bedrooms with direct access to gardens and first-floor garden terraces.

This is a big step for what is a little company, but, as a team, this service competes with the larger corporate care providers.

A wonderful interior designer has been commissioned who has a real understanding of the needs of the elderly, but not forgetting it is a person’s home, with little touches such as wood-burning stove effect in the lounges to give a cosy feel.

There has been a lot of thought put into the design of the home and the architect who also designed projects at Moorings and Manor House homes, has created a beautiful home with a wonderful palette of materials that will set it apart from the usual care home design. Dell House will be a life-enhancing, happy and positive environment in which to live and work.

Please contact the team to book an appointment to look round Dell House.

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Care Provided by Dell House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit
  • Sheltered Housing

Good to Know

  • Person in charge
  • Cristina Dragusin (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (60)
    • Couples/Companion Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2019
    • Last Refurbishment: 2019
    • Number of floors: 2

Funding & Fees Guide for Dell House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,200
    • RESPITE Self-Funded Residential Care from £1,200
    • RESPITE Self-Funded Residential Dementia Care from £1,200

  • These fees exclude hairdressing, foot health practitioner, newspapers and external appointments.
  • (these prices are only a guideline, please contact Dell House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please telephone to arrange a visit


  • Parking

  • Free parking on site


Dell House Reviews (44)

Total of 44, showing 1-20
9.3

Dell House has a Review Score of 9.3 (9.346) out of 10, based on 9 reviews in the last 2 years. Over all time Dell House has 44 reviews.

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Review from Ann H (Respite Resident) published on 24 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a bad fall and was admitted to the A & E at the hospital and remained there until I was well enough to be discharged to a care home for Respite Care. I was very lucky to go to Dell House where they had a room available. The home is very nicely furnished and the staff are exceptionally friendly,
and I have nothing but praise for the dedicated and caring treatment that I received.

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Review from Michael C (Respite Resident) published on 8 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

First-class.

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Review from S W (Daughter of Resident) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident in Dell House for over two years until he died recently. He was very content there and always said the carers were so kind. During his last few weeks the carers were outstandingly compassionate, helpful and supportive to my father and me. I cannot praise them enough and am so
grateful that we found Dell House where he could spend the last two years of his life in such a happy place where he was surrounded by love and friendship. Thank you.

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Review from P P (Resident) published on 8 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy here since my wife passed away a few years ago (I expected to have a nervous breakdown! But thank God that I did not.). Everyone here has been so kind and helpful. If I had not come here I think I would have had a nervous breakdown!

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Review from Sally G (Daughter of Resident) published on 1 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has now been a resident at Dell House for almost 17 months, and I am entirely happy with the care that she receives. Sadly, my mother suffers from advanced dementia and is unable to express her views properly, but it is clear from her reactions to the staff that she is fond of them and feels
safe and comfortable with them.

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Review from J W (Wife of Resident) published on 29 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dell House is a lovely care home. My husband is very happy and treated and cared for well by all the staff. Management keep me informed of developments re his dementia. He is safe and I am confident that he is in the best place possible. Dell House is clean and run very effectively and efficiently.
Staff are professional and friendly at every level. My husband's needs are well catered for. The food is extremely good and there are lots of activities provided for residents.

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Review from S G (Daughter of Resident) published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you all staff at Dell House. You have treated Dad so well and looked after him amazingly these last few weeks after his discharge from hospital.
Outstanding care from all staff, kind, hardworking, very patient. This was a huge comfort to me and the rest of the family. Thank you.

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Review from H R (Daughter of Resident) published on 21 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Dell House is extremely caring and friendly. The organisation of medical needs is very efficient with a dedicated doctor visiting once a week. Management tries very hard to solve any problems and are very efficient and friendly. The food is very good and there is a wide selection for every
need. Care is on call 24 hours a day and a lot of attention is put in place to care for all the residents. The facilities are brilliant too.

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Review from Michael F (Resident) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Welcomed. Nothing too much trouble.

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Review from Marion F (Resident) published on 6 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Find them caring, friendly and helpful. Had a problem but was thankful it was soon sorted. They also soon got on with my illness when I had a high temperature and another problem. They had a doctor here the next day on both occasions. I can only praise them and thank them for everything. The meals were
great. If you fancied something else they would do it. Once again, thank you

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Review from Anne H (Respite Resident) published on 29 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dell House is very clean and has no bad smells. The staff are very friendly and kind. I am very fond of Dell House and would always return if needed.

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Review from Helen S (Respite Resident) published on 29 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found the staff very friendly. Nothing was too much trouble.

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Review from Jessie S (Respite Resident) published on 1 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was treated well and was soon well enough to go home. I never had a day where I felt unhappy, the staff were so jolly.

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Review from Brenda B (Resident) published on 1 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Most enjoyable stay. Looked after well. Recommend.

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Review from Roger B (Son of Resident) published on 16 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dell House did a great job caring for my father in the final few months of his life. I regret he did not agree to join the community a few years earlier.

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Review from Ann R (Resident) published on 21 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found most of the staff brilliant, more than happy to help and most professional in the tasks they take on.
The food was excellent if a bit scarce and each breakfast is individually cooked to order! Beds are changed daily and there is always plenty of towels and hot water.
Many thanks for the care
of me!

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Review from Bryan G (Respite Resident) published on 19 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Dell House was an excellent care home.
Staff were very good and pleasant.
Food and facilities were very good.
The Dell House was very nice and pleasant.

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Review from B B (Resident) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home very friendly and caring staff.

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Review from B W (Daughter of Resident) published on 13 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was welcomed and settled in so well. I believe the catering and care is very good as mum always looks clean and well-nourished. The staff are coping marvellously in the current difficult times considering the restrictions of the virus pandemic.

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Review from N M (Son of Resident) published on 13 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my mother once a week and always receive a warm and friendly welcome from the staff. They show great care for my mother and make her feel very much at home. I'm very pleased with every aspect of her care. Well done to the whole team at Dell House.

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Current Review Score: 9.3 (9.346)

Overview of Review Score

The Review Score of 9.3 (9.346) out of 10 for Dell House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.764 for Dell House is calculated as follows: ( (82 Excellents x 5) + (23 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 106 Ratings = 4.764

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.582 Points relating to the number of positive Reviews for Dell House is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2. 9 Positive Reviews ÷ 13.2 = 0.682

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Dec 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 21 Mar 2025

1 room available on the ground floor with en-suite facilities and 1 room available on the first floor with en-suite facilities. For elderly people with dementia.


Awards / Recognitions (0)

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Frequently Asked Questions about Dell House

What types of Care is Dell House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Dell House provide?

Palliative Care, Convalescent Care, Sheltered Housing, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Dell House have?

There are 60 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Dell House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Dell House to the centre of Beccles?

0.4 mile(s) as the crow flies, distance by road may be significantly further.