Dell House

5 Nelson Way, Beccles NR34 9PH
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9.3 44 Reviews
  • Dell House, Beccles
Dell House cares for up to 60 elderly residents in modern but homely surroundings, with facilities such as café, shop, cinema, family room and bedrooms with direct access to gardens and first-floor garden terraces.

This is a big step for what is a little company, but, as a team, this service competes with the larger corporate care providers.

A wonderful interior designer has been commissioned who has a real understanding of the needs of the elderly, but not forgetting it is a person’s home, with little touches such as wood-burning stove effect in the lounges to give a cosy feel.

There has been a lot of thought put into the design of the home and the architect who also designed projects at Moorings and Manor House homes, has created a beautiful home with a wonderful palette of materials that will set it apart from the usual care home design. Dell House will be a life-enhancing, happy and positive environment in which to live and work.

Please contact the team to book an appointment to look round Dell House.

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Care Provided by Dell House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit
  • Sheltered Housing

Good to Know

  • Person in charge
  • Cristina Dragusin (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (60)
    • Couples/Companion Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2019
    • Last Refurbishment: 2019
    • Number of floors: 2

Funding & Fees Guide for Dell House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,200
    • RESPITE Self-Funded Residential Care from £1,200
    • RESPITE Self-Funded Residential Dementia Care from £1,200

  • These fees exclude hairdressing, foot health practitioner, newspapers and external appointments.
  • (these prices are only a guideline, please contact Dell House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please telephone to arrange a visit


  • Parking

  • Free parking on site


Dell House Reviews (44)

Total of 44, showing 21-40
9.3

Dell House has a Review Score of 9.3 (9.346) out of 10, based on 9 reviews in the last 2 years. Over all time Dell House has 44 reviews.

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  • 36
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Review from J S (Respite Resident) published on 2 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoyed my stay here carers all very nice lovely place. Been around the gardens lovely view. Made friends I shall miss you all, but nice to get home.

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Review from C B (Daughter of Resident) published on 28 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a distressing time prior to my mother's admittance into Dell House with a diagnosis of dementia, we were made to feel very welcome and at home. Very quickly my mother's physical health improved and she began to thrive. Since being here she has become, happier, more relaxed and confident, her
physical health has improved. What more could we ask? Wonderful caring staff, beautiful environment and professional service.

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Review from J B (Wife of Resident) published on 20 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When we left my husband at our chosen care home for the first time on Feb 15th 202 little did we realise that after a few visits to see him we would all be in lockdown for many weeks?
When at last we could visit, there were fleeting moments when he remembered who his visitors were (his wife and eldest
son), but very soon he said he wanted to go back inside. Sad that he had forgotten us so quickly, but very happy he has settled so well. Thank you.

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Review from I D (Son of Resident) published on 20 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff seem friendly and trained to do their jobs. They were occasionally short-staffed if one or two residents were being aggressive and needed one to one supervision. Usually, such residents had an assessor brought in to see if they needed sectioning, especially as a couple became a risk to other residents.
Overall this was handled well by staff, in what seemed a difficult situation (note, I have not been allowed in since March due to Covid-19).

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Review from R M (Son of Resident) published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Today is my first visit to see my mother after several months of Covid-19 self-isolation so the comments are based on first impressions and my mother'ss praise for the standard of care and facilities. She also says all the staff are wonderful.

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Review from B E (Resident) published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find this a very pleasing and comfortable establishment. All staff are very kind and caring; nothing is too much trouble for them.

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Review from M G (Regular Volunteer) published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is beautifully spacious and clean and those who work here are the most attentive to residents and visitors. The person I visited was unfortunately slightly depressed and the carers were helping him to look on the brighter side of things.
As I am not a relative and only visit quite rarely (at
the request of the family of one of the residents) I don't feel able to respond to the detailed 'options'.

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Review from M W (Resident) published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

So far I am very happy with the attention I have received.

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Review from Valerie G (Daughter of Resident) published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to Dell House after a 3 week stay in hospital. The managers and staff are wonderful. Mum has not moved in almost a month but the staff have already got her out of bed every day, sitting up.
It is a beautiful home and I am so pleased that she is here.

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Review from D B (Grandson of Resident) published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Come to see my nan today, and given the covid situation, Dell House has done everything they can to keep staff, relatives and visitors safe. Everyone was happy, friendly and spirits were high.

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Review from J R (Friend of Resident) published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just a perfect place with loving care to go into your twilight years.

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Review from T C (Daughter of Resident) published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All seems good, although due to covid19, we can't visit inside Dell House. Mum appears to be well cared for and reasonably happy.

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Review from M R (Partner of Resident) published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

He is been here at Dell House for several weeks (about 14). He is looked after very well.

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Review from Karen R (Daughter of Resident) published on 24 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here only a week but the improvement is wonderful. She always has a smile on her face.

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Review from L M (Daughter of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Facilities were good. Spotlessly clean. Staff very caring.

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Review from Sharon R (Daughter of Resident) published on 27 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad who suffers from Parkinson's needed respite care while my Mum, who is his carer had a knee replacement operation.
The care and support he received were excellent from all the staff. Not only did they support my Dad through this difficult time but all of us as a family.

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Review from M G (Respite Resident) published on 8 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff polite, kind and attentive. The cooked food was for my mushy and tasteless. I can understand this as many residents seemed to prefer a soft diet other than that the accommodation and facilities were of a high standard. A variety of activities was provided for interested residents.

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Review from M H (Daughter of Resident) published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a beautiful, modern home with a caring, knowledgeable staff. My mother has been cared for as if she is a family friend or relative.

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Review from J C (Daughter-in-law of Resident) published on 17 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Finding a suitable respite place for my mother-in-law who has Alzheimers was proving extremely difficult until I became aware of Dell House.
Fabulous place. Staff go out of their way to accommodate, listen well, provide care to suit. Their approach towards my mother-in-law is very very good. Have nothing
negative to say.
Manager very professional and understanding. Will be returning.

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Review from Rosemary D (Wife of Resident) published on 28 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

To enable me to go on holiday and have a complete break and knowing my husband was being well cared for, clean and happy. My sincere thanks.

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Current Review Score: 9.3 (9.346)

Overview of Review Score

The Review Score of 9.3 (9.346) out of 10 for Dell House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.764 for Dell House is calculated as follows: ( (82 Excellents x 5) + (23 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 106 Ratings = 4.764

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.582 Points relating to the number of positive Reviews for Dell House is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2. 9 Positive Reviews ÷ 13.2 = 0.682

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Dec 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 21 Mar 2025

1 room available on the ground floor with en-suite facilities and 1 room available on the first floor with en-suite facilities. For elderly people with dementia.


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