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Mapleton Court Care Home has a Review Score of 8.6 (8.575) out of 10, based on 4 reviews in the last 2 years. Over all time Mapleton Court Care Home has 17 reviews.
Review from George C (Son of Resident) published on 30 October 2024
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Review from Julie K (Sister of Resident) published on 30 October 2024
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Review from Ashley B (Granddaughter of Resident) published on 10 April 2024
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Review from L S (Daughter of Resident) published on 17 October 2023
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Reply from Ravi Patel, CEO at Mapleton Court Care Home
Thank you for your wonderful review which I will pass on to all the staff.
It is heartwarming to hear that we are delivering a service that offers not only great care to our service users but peace of mind to relatives.
It’s important that carers too can have time to relax and recoup.
Thank you again.
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Review from Debbie H (Daughter of Resident) published on 8 February 2023
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Review from Jade D (Respite Resident) published on 3 January 2023
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Review from Linda S (Sister of Resident) published on 27 August 2022
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Reply from Jo Barley, Care Director at Mapleton Court Care Home
Thank you for the lovely review, we are delighted that you are happy with the care and the facilities. We pass your compliments on to the staff.
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Review from Jeanette F (Daughter of Resident) published on 17 March 2021
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Reply from Jo Barley, Care Director at Mapleton Court Care Home
Thank you for the very positive review, we are pleased that despite Mum's progression in her behaviours that staff can continue to respond and care for her in a positive way.
As you are aware activities and service user involvement play a big part in the aims of the care home and it is nice that this is recognised.
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Review from David C (Son of Resident) published on 16 March 2021
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Reply from Jo Barley, Care Director at Mapleton Court Care Home
Thank you for the very kind and very positive review, we are delighted that your dad was settled and happy with the care provided to him by the staff. It is also delightful when we feel we have given support to relatives as well.
To hear that someone has had a great stay and would be happy to return again reassures us that we are providing a good level of care and support.
We look forward to seeing Dad for his next respite stay.
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Review from Bridget W (Daughter of Resident) published on 5 March 2021
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Reply from Jo Barley, Care Director at Mapleton Court Care Home
We are delighted to have helped! It has been a difficult time for everyone during the pandemic and especially hard if you have to place a loved one in a care environment. Mum has settled in so well and adapted to her new home, especially the activities she has been doing. We will continue our drive to deliver excellent levels of care and a safe and comfortable environment
Thank you for the review
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Review from Martin P (Brother of Resident) published on 5 March 2021
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Reply from Jo Barley, Care Director at Mapleton Court Care Home
Thank you so much for the lovely and very positive review. We are all so delighted that we are able to deliver a service that you feel is of a high standard and that meets your relative's needs, we will not rest on our laurels but keep pushing on for better and better care and facilities.
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Review from Chloe W (Granddaughter of Resident) published on 2 March 2021
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Reply from Jo Barley, Care Director at Mapleton Court Care Home
Thank you for your review, we are delighted that you have taken the time to review our care home and that both your relatives and your experience of the care home was such a good one. The care home works hard to ensure that all service users experience is a good one.
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Review from Gillian T (Daughter of Resident) published on 19 February 2021
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Reply from Jo Barley, Care Director at Mapleton Court Care Home
It is very disappointing to read this review.
It is concerning that given the level of complaint and concern that no issues were raised with the home or governing bodies at any time.
The service users stay was fairly short and in the midst of a pandemic, visiting internally was not permitted and we do understand that the reviewer found it very difficult to comply with this, meaning staff had to address her presence in the building with her on more than one occasion. This may go some way to explaining her unhappiness with staff.
The care staff show care and compassion and I will support them as a care group fully.
In October the home had a CQC inspection which confirmed that our facilities are clean, safe, our rating with CQC is Good in care safety, effectiveness and well-lead.
We would be happy to discuss this review with the reviewer personally, we extend again our sympathies to the reviewer.
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Review from S S (Daughter of Resident) published on 18 February 2020
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Reply from Jo Barley, Care Director at Mapleton Court Care Home
Thank you for the very positive review. Mapleton Court is working hard to deliver the very best of services to our clients and their families and friends.
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Review from Margaret H (Daughter of Resident) published on 3 January 2020
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Review from J M (Daughter of Resident) published on 31 December 2019
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Reply from Jo Barley, Care Director at Mapleton Court Care Home
Since being taken over by Mapleton Court Care Group Funding for community initiatives is in place and the homes appearance and the very positive responses from service users and relatives evidences a new phase in the home's development.
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Review from J C (Daughter of Resident) published on 31 December 2019
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Reply from Jo Barley, Care Director at Mapleton Court Care Home
Mapleton Court, was taken over by Mapleton Court Care Group in the middle of last year, the comments in this review relate to a time prior to this. Mapleton Court is striving to deliver a very safe, happy and well-managed environment for its clients, we hope that relatives will reflect the very positive changes in our up and coming quality survey.
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The Review Score of 8.6 (8.575) out of 10 for Mapleton Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.6 out of 5 from 4 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.978 for Mapleton Court Care Home is calculated as follows: ( (45 Excellents x 5) + (1 Goods x 4) ) ÷ 46 Ratings = 4.978
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.597 Points relating to the number of positive Reviews for Mapleton Court Care Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18. 4 Positive Reviews ÷ 18 = 0.222
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 13 Nov 2020
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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