Signature at Ascot

Burleigh Road, Ascot SL5 7LD
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9.8 89 Reviews
  • Signature at Ascot, Ascot
Signature at Ascot is a purpose-built residential, nursing and dementia care home based in the heart of the local community, opposite Ascot Racecourse and within walking distance of the High Street and Ascot Railway Station.

The home offers 24-hour on-site care, stylish bedrooms with ensuite wet-rooms and a number of lounges and terraces for residents to enjoy. Residents receive a tailored care plan, personalised with their individual needs in mind. The experienced team members treat individuals with dignity and respect.

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Care Provided by Signature at Ascot

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Stefanel Cocioaba (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (80)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 4

Funding & Fees Guide for Signature at Ascot

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking is available on site.


Signature at Ascot Reviews (89)

Total of 89, showing 1-20
9.8

Signature at Ascot has a Review Score of 9.8 (9.835) out of 10, based on 42 reviews in the last 2 years. Over all time Signature at Ascot has 89 reviews.

Overall Experience

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Review from C C (Son of Resident) published on 9 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and the care team at Signature Care Home Ascot are absolutely fantastic.
The team showed my mother outstanding care, dignity and respect during her stay.
Can not speak more highly of the team, 5 star rating.

Reply from Tracy Campbell, Client Liaison Manager at Signature at Ascot

Thank you for taking the time to send in a review. We strive for the best here at Ascot and I am glad we were able to make a difference.


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Review from A O (Daughter of Resident) published on 7 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother unfortunately was only in Signature for 5 days before she passed, she had been in hospital 7 weeks so came to Signature for convalescence. The care she got at Signature was out of this world from every single member of the team. Their care, attention and support I can't explain in words how
they have been. They were honest, caring and kind to us as a family as well as my mother. We will be forever grateful to Signature, the manager and her team. Thank you from the bottom of our hearts.

Reply from Tracy Campbell, Client Liaison Manager at Signature at Ascot

Thank you for taking the time to share your experience at a time that was very emotional. As a team, we are here to support the happy and more difficult journeys with you as a family. To know within the team we have many years of experience, to be able to support at a time that was precious and give some comfort to you as a family feels this home with pride...


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Review from P C (Son of Resident) published on 7 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can not put into words the exceptional care the highest quality staff have been so good from top caring for our mum.
Sensitivity and dignity is shown on another level. Thank you to every member of staff.

Reply from Tracy Campbell, Client Liaison Manager at Signature at Ascot

Thank you for sharing your views. The team are the very best which is why it isn't just a job it is a vocation to all that work here.


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Review from D I (Daughter of Resident) published on 7 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For the last three months, we have seen a huge improvement in Dad's health & well being. He is very settled and we are very impressed with the facilities, food, care + nursing. All the staff are fantastic super friendly & caring. It is wonderful too at how families are encouraged to be part of everything
in a relaxed environment.

Reply from Tracy Campbell, Client Liaison Manager at Signature at Ascot

It is so nice to hear that you have seen an improvement in your fathers health since arriving at the home. We have the best team in Ascot that we are lucky to have all working here along with all the wonderful family members that embrace the environment and enjoy being with their loved ones.


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Review from P F (Daughter of Resident) published on 7 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Signature Ascot for almost 4 years and they have been incredible for her. She entered as a frail old lady who wasn't eating and had no interest in life, after only in few months, she flourished and has continued to do so. She was very poorly a month ago so we thought that
was the end for her, but with amazing care she has bounced back. A big thank you to all the staff.

Reply from Tracy Campbell, Client Liaison Manager at Signature at Ascot

The words say exactly what the Ascot team deliver...care, compassion, patience, dignity and with that comes back the passion for life! So, pleased you are able to have some time again and enjoy mum. Thank you for your lovely words.


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Review from H C (Friend of Resident) published on 2 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff here are always helpful, and understanding and clearly have an excellent rapport with the residents.
There are always plenty of activities available and various entertainment.
The premises are always clean and well-presented. My friend seems very happy living here.

Reply from Tracy Campbell, Client Liaison Manager at Signature at Ascot

It is always good to have the feed back on how you feel in the home. All residents are like family to us here as we spend many hours with your loved ones. It is lovely you are able to come in and see your friend and enjoy the surroundings as well as enjoy the activities around you.


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Review from D O (Daughter-in-law of Resident) published on 1 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are extremly friendly and competent. They genuinely appear to enjoy their work. The atmosphere is welcoming. Gardens are pleasant.

Reply from Tracy Campbell, Client Liaison Manager at Signature at Ascot

Thank you for taking the time to let us know your thoughts on our home. We certainly strive to maintain a high level here at Ascot.


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Review from R H (Wife of Resident) published on 31 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wide range of activities which my husband enjoyed. They even managed to persuade him to join the craft activities, a minor miracle! My husband also enjoyed the visits from the bird sanctuary for which he served 4/5 as he would have like them to bring larger owls and lambs during pet therapy. Of course
one staff member in particular is the star of the show!

Reply from Tracy Campbell, Client Liaison Manager at Signature at Ascot

Thank you for taking the time to share with us the enjoyment that your husband gets from our activities within the community. The birds are always a highlight when they come in and we have noted that your husband would want to see larger animals coming in...watch this space!


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Review from Jane W (Daughter of Resident) published on 31 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the minute Mum arrived at Signature Ascot 10 months ago she has been happy & her care excellent.
All staff are warm & welcoming and go that extra mile to ensure her needs are met. From responding to her changing physical, medical & behaviour needs, to being attentive to her personal preferences
& ensuring she is safe & feels safe. Care is provided with respect and dignity.
She has a lovely bright sunny room with many of her personal possessions, that gives her 'a big hug'. The shared areas are extremely comfortable, the food and hospitality superb, and the range of supported activities impressive, all making for an excellent experience. And she loves the garden.
The Home believes in being a community and that shows in how things are arranged and how family and friends are included.
Mums overall medical and emotional wellbeing have improved beyond all expectations, and she smiles and laughs so much. A wonderful place to be at 93.

Reply from Tracy Campbell, Client Liaison Manager at Signature at Ascot

It is lovely to hear how your mother has flourished here at Ascot. We have the best care team, who genuinely care for each every one of your loved ones as if they were there own family. This is what makes Ascot special and is the heart beat of the home. It is lovely seeing you as a family in the community reminiscing over special times and enjoying the coffee and cake! Thank you for sharing your experience with us.


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Review from Sandra S (Daughter-in-law of Resident) published on 27 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If you're looking for a care home for a loved one, then look no further, from the initial enquiry with the lovely Client Liaison Manager, who is professional, caring and natural and makes you feel instantly relaxed and is very approachable, to the excellent care by the team, who are all wonderful. Since
my mother-in-law became a resident, her health has improved, she looks amazing and is doing so well and it's all because of the superb care that she is receiving, she always looks fresh, clean and is contented and is settling in well. Visiting is always a pleasant experience because the home is always so welcoming, it has a really lovely feeling as soon as you walk in, it has a bistro and plenty of seating area's, so if you want to have a natter and a beverage with your loved one it's the perfect place to be.

Reply from Tracy Campbell, Client Liaison Manager at Signature at Ascot

Thank you for taking the time to write a review and the journey you have experienced so far. It goes a long way to know that you and your loved one is benefiting from enjoying and having quality time together..


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Review from P T (Daughter-in-law of Resident) published on 24 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff super friendly.

Reply from Tracy Campbell, Home Manager at Signature at Ascot

We are so glad to hear of your positive experience and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members.


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Review from R T (Son of Resident) published on 14 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly, caring and teat the residents with dignity.

Reply from Tracy Campbell, Client Liaison Manager at Signature at Ascot

Thank you for taking the time to send us a review about your loved one who is currently living in our home. Our team work together in making sure all loved ones are treated with upmost dignity and respect.


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Review from Lisa P (Daughter of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Signature at Ascot for just over a year. I am very pleased with the home, enjoying spending time chatting and having coffee and cake with my mum. The best part is I am no longer the carer for my mum, I am now just her loving daughter.

Reply from Tracy Campbell, Client Liaison Manager at Signature at Ascot

Dear Lisa, thank you for your lovely words and we are really pleased that you can have wonderful quality time with your mother... which is priceless.


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Review from S M (Daughter of Resident) published on 23 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my Mother has received has been wonderful. The warmth and kindness shown by the staff here go above and beyond. Signature Ascot really is a very special place. Not only has my Mother had excellent care, my sister and I have been supported along the way and been shown such care and kindness.
Thank
you to everyone for making a very sad and poignant time bearable.

Reply from Tracy Campbell, Client Liaison Manager at Signature at Ascot

Thank you for taking the time to share your experience with us here at Signature at Ascot. The team works hard to deliver such a special home which in turn makes this home a place that everyone can enjoy.


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Review from Mike A (Husband of Resident) published on 18 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An outside observer, seeing a carer or nurse interacting with a resident of the Home, might be forgiven for thinking that the Resident is a well-loved relative of the Care Home's team member - such is the level of care and empathy within Signature at Ascot.
The Home grasps every opportunity to create
events and activities to provide stimulation and fun for Residents and also encourages friends and relatives to join in when appropriate. So, it was not surprising on the 1st of December to find the 'Bistro area' crowded with Residents together with many friends and relatives - sons, daughters, grandchildren, and even great-grandchildren - all present wanting to be a part of the switching-on of the Christmas lighting.
Yes, it was a bit noisy with so many people talking at once, but it was a joyous occasion and that is the spirit and culture of Signature of Ascot!

Reply from Tracy Campbell, Client Liaison Manager at Signature at Ascot

Thank you for taking the time to give such a lovely review. The team works incredibly hard to make sure your loved ones are cared for with such high standards, which is why it is more than just a job it certainly is a vocation! We always enjoy these events that bring family, relatives, and everyone together which is why Ascot has such a homely feel, because you as a families make this happen too! Thank you.


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Review from M H (Daughter of Resident) published on 3 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I wanted to write to thank all the staff at Signature at Ascot for the incredible care that they provided for my mother for the two and half years that she was in the home with dementia. The care they provided was outstanding and the support and comfort they gave to us as a family and particularly to
my father was incredible. We can't thank them enough.

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Review from G S (Daughter of Resident) published on 1 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father was offered a place at Signature, after we received the news that he was to be moved to palliative care. The care, help and support we have been offered since we first made contact with them has been fantastic. From supporting our father in settling in, attending to his medical needs and
making sure he was comfortable and pain-free to being there for our mother as she goes through a period of adjustment. We are here every day and everyone is always so welcoming, happy to answer any questions we have and keep us up to date with how our father is. We can't thank Signature enough for the care they are taking of our father and of us.

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Review from H M (Granddaughter of Resident) published on 11 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Signature is a happy place and I always enjoy visiting my grandmother. The staff go above and beyond for my family. You are always welcomed with friendly faces. Today was the fete and we all had a lot of fun, including my 2-year-old sone who loved dancing.

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Review from Muriel S (Resident) published on 5 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very comfortable. I feel well looked after in every aspect.

Reply from Tracy Campbell, Client Liaison Manager at Signature at Ascot

Thank you for taking the time to complete our review Muriel and really glad that you can enjoy all that we offer at the home.


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Review from Lesley R (Wife of Resident) published on 2 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Signature has performed over and above all expectations. The care, activities and general welfare have been exemplary.

Reply from Tracy Campbell, Client Liaison Manager at Signature at Ascot

Thank you Lesley. I am really pleased that you are able to enjoy your coffee mornings with your loved one, you are always happy and bubbly and it is always a pleasure to see you when you come in and visit.


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Current Review Score: 9.8 (9.835)

Overview of Review Score

The Review Score of 9.8 (9.835) out of 10 for Signature at Ascot is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 42 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.835 for Signature at Ascot is calculated as follows: ( (421 Excellents x 5) + (68 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 496 Ratings = 4.835

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Signature at Ascot is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 42 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (6)

Stefanel

Stefanel Cocioaba

Job Title: General Manager

Joined: 2024

At Signature at Ascot, I ensure that we provide the highest quality of care in a luxury environment.


I have served the healthcare sector for many, many years since starting my career as a Care Assistant. Persevering and having a dedication to learning my responsibilities and duties has helped me ensure I meet every resident's need so that they are well-looked-after. Through my years in care, I have proudly worked alongside amazing team members with a genuine passion care and desire to serve.


As a people person, I strongly believe in my responsibility, integrity, kindness, compassion and doing whatever I can to help others. I am truly grateful that the care sector has allowed me to use these values in the workplace, especially at Signature at Ascot.


Tracy

Tracy Campbell

Job Title: Client Liaison Manager

My role is to help residents and their loved ones from their very first enquiry through to moving into our home. It can sometimes be a very difficult and emotional time with a huge transition for everyone involved. It gives me real pleasure to take people on a tour of our home and then see them settle in, make new friends and join in with activities that they were no longer able to do before coming here. I love seeing the smiles on the faces of residents' loved ones when they come to visit, knowing that they made the right decision to choose Signature. It's such a rewarding job!


Adi

Adi Suguvana

Job Title: Clinical Services Manager

I am delighted to be part of this amazing team at Signature at Ascot. Nursing has been my life, I have been a qualified Registered Nurse for may years and have worked in the NHS and have loved it. I worked in A&E, Cardiology, Respiratory, Surgical and was part of a Rehab team to facilitate discharge. I joined a nursing agency as well and looked after head trauma clients. Then I joined private care in 2018 and became a Clinical Services Manager. I have always wanted to join Signature, I am blessed to be part of a great organisation that believes in providing exceptional and award-winning care.


Bo

Bo Tse

Job Title: Wellbeing and Lifestyle Supervisor

With previous experience working in a care home as an Activities Coordinator, I have developed a strong passion for enhancing the daily lives of residents through engaging and meaningful activities. I am thrilled to join Signature because of its outstanding reputation for providing exceptional care and a warm, community-focused environment. In my role, I will be dedicated to creating enriching programmes that promote social interaction and wellbeing, helping both residents and their loved ones feel supported and connected.


Nicola

Nicola Lyon

Job Title: Business Admin Manager

I joined the team as Business Admin Manager and am responsible for the administrative and financial duties for the home. I ensure that you are greeted with a smile and looked after by the Reception Team here at Ascot. Prior to joining the team, I worked within the care environment as an Administrator for 13 years.


Merryl

Merryl Eagles

Job Title: Head Housekeeper

I have worked for Signature as a Head Housekeeper for many years. I enjoy all aspects of my role and take great pride in my work. I love making the residents' home look the absolute best it can. I’m thrilled to be part of this community and look forward to meeting everyone that make here their home.


Frequently Asked Questions about Signature at Ascot

What types of Care is Signature at Ascot registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Signature at Ascot provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Signature at Ascot have?

There are 80 Single Rooms.

What are the Facilities & Services at Signature at Ascot?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Signature at Ascot to the centre of Ascot?

0.9 mile(s) as the crow flies, distance by road may be significantly further.