Review from B S (Sister of Resident) published on 2 September 2024
Submitted via Postal Card • Report

Overall Experience

An absolute pleasure visiting my sister. The facilities, staff, surroundings and ambience are five-star. Social activities are excellent and available regularly.

Reply from Tracy Campbell, Client Liaison Manager at Signature at Ascot

Thank you for your comments and how lovely to have quality time with your sister and enjoy this special time with her.

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Review from Sarah S (Granddaughter of Resident) published on 8 August 2024
Submitted via Postal Card • Report

Overall Experience

My grandma arrived 8 weeks ago, although it has been a rollercoaster with her health. I can only say the care that my grandma has received is above expectations. Nothing is too much. We can come in whenever we want, couldn't ask for anything more...other than a huge thank you to the team in all areas!

Reply from Tracy Campbell, Client Liaison Manager at Signature at Ascot

Thank you for your lovely comments to all our team members across the community, this certainly goes along way, so thank you for taking the time to feed this back to us.

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Review from Andrew Y (Husband of Resident) published on 6 August 2024
Submitted via Postal Card • Report

Overall Experience

From the first moment I made contact with the home, I felt confident that this was the home for her. The staff are compassionate, caring and considerate. The home has a quiet environment on my wife's floor, with plenty of carers in attendance and paying her attention. She settled in very quickly, and

I have no concerns about the quality of care she receives. There is a good variety of activities for those able to take part.

Reply from Tracy Campbell, Client Liaison Manager at Signature at Ascot

Thank you for your lovely comments. The team work hard in this community to make everyone settled to support and encourage them with their daily activities with a purpose.

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Review from T G (Daughter of Resident) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience

I am very grateful to all the staff at Signature at Ascot for the thoughtful and compassionate care that they provide to my parents. Always courteous and polite to both of them and myself. Thank you.

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Review from Charles D (Son of Resident) published on 9 May 2024
Submitted via Website • Report

Overall Experience

My mother stayed at Signature at Ascot for respite care after suffering a nasty break of her wrist. The staff were very friendly and helpful which included taking her back to the hospital for outpatient appointments. They even made her a birthday cake as her birthday fell during her stay. Highly recommended.

Reply from Tracy Campbell, Client Liaison Manager at Signature at Ascot

The team here at Signature at Ascot would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference.

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Review from Sophie T (Granddaughter of Resident) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience

My nana has just become a permanent resident after having a few trial stays over a few weeks. The staff are so polite, caring and happy to help. The bistro is very social between residents, and they put on lots of activities throughout the week. The rooms are very spacious. I can't thank the team enough

for looking after my nana and making her smile.

Reply from Tracy Campbell, Client Liaison Manager at Signature at Ascot

The team here at Signature at Ascot would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference.

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Review from Mat N (Son of Resident) published on 3 April 2024
Submitted via Website • Report

Overall Experience

I was unsure about my mother going into a home. I have to say the first two weeks were tough and for a couple of weeks there was disorientation etc. But now we are another two weeks in she has settled and I cannot say how impressed I am with the care. The staff show a genuine interest in all the guests

and are happy in their work. They know about each of the people staying here and treat them like family. They create such a light and fun atmosphere, which in a care home, is not an easy task. Yes, we are only a month in and I will write an update further down the line. But I just wanted to help anyone who, like me, may have any doubts or concerns about putting their loved one into Signature at Ascot, there is no need. This is nothing like any other home I have seen and could not offer any suggestion of improvement. It is such a relief to me that my mum is getting the best care possible and she is so happy. Thank you Signature.

Reply from Tracy Campbell, Client Liaison Manager at Signature at Ascot

The team here at Signature at Ascot would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home and we are glad to have made a difference.

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Review from Cathy G (Daughter of Resident) published on 28 March 2024
Submitted via Website • Report

Overall Experience

My mum was admitted to this wonderful care home on 7/2/2024 after a protracted distressing delayed discharge from the hospital. She died yesterday. She received an exemplary level of nursing care and support. Every single member of staff we had contact with provided the most wonderful level of care

and genuine compassion for Mum, the staff could not do enough for Mum or us. My brother "found" the home on 3/2/2024. Arrangements were in place for the Signature nursing assessment by 5/2/2024 and she arrived at Signature on 7/2/2024. Although Mum could not take advantage of the many activities, resources, and luxurious surroundings as she was bedroom-based, the activities came to her including the monthly animal visit. The palliative care offered to her was superb and compassionate. Today we went to the care home to see Mum for the last time. She was given a "guard of honour" by the care staff whilst she was taken away by the undertakers, so emotional, and so respectful.

Reply from Tracy Campbell, Client Liaison Manager at Signature at Ascot

Thank you for taking the time to share your experience of Signature at Ascot. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care to make a difference in our residents and their families' lives.

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Review from N W (Daughter of Resident) published on 29 February 2024
Submitted via Website • Report

Overall Experience

At a time when it felt like my world was falling apart, I cannot begin to express my relief and gratitude for all the staff and carers at Signature Ascot. From our very first enquiry for respite care, the level of professionalism, efficiency and care have been superb. The genuine kindness and attention

to an individual's needs is nothing short of first-class. I wholeheartedly recommend them.

Reply from Tracy Campbell, Reviews Team at Signature at Ascot

The team here at Signature at Ascot would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home and we are glad to have made a difference.

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Review from Diana B (Friend of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience

Exceptional care home that looked after my best friend for two months. The care staff are very attentive and are there to meet all requests. Lots of activities for residents, and he made a number of friendships with the residents.
He's going home now but will be back for coffee mornings with his new

friends.

Reply from Tracy Campbell, Reviews Team at Signature at Ascot

Thank you for taking the time to share your experience of Signature at Ascot. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care to make a difference in our residents and their families' lives.

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Review from Trevor H (Respite Resident) published on 15 January 2024
Submitted via Postal Card • Report

Overall Experience

Since arriving here a few weeks ago, I have experienced a very well trained staff, all sympathetic and a pleasure to be with.
My room is very comfortable and very adequate for my needs. Help with showering etc. great.
The food is well-cooked and varied. My wife came in twice a week for lunch. The

Bistro, again, very good.
There were many activities including singers and pianists, all good, a lot of talent.
Next time I break my neck or femur, I am coming back!

Reply from Reviews Team, Reviews Team at Signature at Ascot

Here at Signature at Ascot, we endeavour to provide the best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team. We are so glad to hear of your positive experience and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members.

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Review from S D (Respite Resident) published on 5 January 2024
Submitted via Postal Card • Report

Overall Experience

I was in Signature at Ascot during October/November 2023 to recuperate from a fall. It was the ideal place for me. I had nothing to worry about. I was well looked after by excellent carers, could have meals in my room or the very smart dining room and the food was good. I used to relax in my comfy en-suite

room, watch television, read or do a crossword. Alternatively, I could join in the daily activities, or take my visitors to the bistro for coffee and cake. An added bonus was the hairdresser and physiotherapist.

Reply from Tracy Campbell, Client Liaison Manager at Signature at Ascot

Here at Signature at Ascot, we endeavour to provide the best experience for our residents and families. Thank you for taking the time to share your kind words with us; these will be shared with the team. Kind regards.

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Review from Harlan P (Nephew of Resident) published on 14 December 2023
Submitted via Website • Report

Overall Experience

I call my aunt once a week from the U.S. to speak with her and the receptionist and the staff on the second floor are always so friendly and professional. This past October I flew over to take care of some financial matters for my aunt and visited with her at least three times the week I was in town.

The entire staff could not be more helpful and I know our family is grateful that we selected Signature at Ascot to take care of her at this stage in her life. My brother and I scheduled a private lunch on site and everything was fantastic; the service, the food and the entire staff made it a very special day.

Reply from Tracy Campbell, Client Liaison Manager at Signature at Ascot

Here at Signature at Ascot, we endeavor to provide the best experience for our residents and families. Thank you for taking the time to share your kind words with us; these will be shared with the team. Kind regards.

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Review from Lucie J (Daughter of Resident) published on 13 December 2023
Submitted via Website • Report

Overall Experience

Our Mum moved into Signature of Ascot a couple of days ago. I have to say, so far the service from the time we said we would like to go ahead to Mum's arrival has been excellent! The team were so welcoming to both myself and Mum on her first day, and she is already saying how much she loves it there

and how lovely the staff are! What I love about Signature at Ascot is that it feels and looks like a 4-star hotel, not a residential home which most homes do.
You could not ask for a better and safer place for your loved ones to be! I will be highly recommending this home to anyone I know looking for somewhere to feel like home.
Thank you to the Client Liaison Manager and to your fantastic team!

Reply from Jen Walker, Reviews Team at Signature at Ascot

Thank you for your kind words. We believe we have a fantastic team here at Signature at Ascot, and every team member appreciates your recognition of this. By having a whole home approach here at Signature at Ascot, we believe this creates a relaxed and friendly environment for our residents to call home. I'll pass your kind words on to the staff.

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Review from Sharon T (Daughter of Resident) published on 27 November 2023
Submitted via Website • Report

Overall Experience

I cannot thank the client liaison manager and her team of staff enough for all they have done for Mum. After weeks of being in hospital Mum needed to go into a nursing home, Signature at Ascot was perfect in every way, from its beautiful 5-star hotel-style decor to its all-important nursing care, the

rooms are beautiful and made homely, the facilities are just fantastic with a cinema room, hair salon and regular entertainment for the residents, the staff are so friendly and see to mums every need, nothing is too much trouble and they have gone the extra mile, we have received tremendous support from the team, they made sure of a smooth transition from hospital to Signature at Ascot getting all that needed to be done behind the scenes on our behalf, we were kept updated and making this easy and stress-free, the “open door” policy makes it easy to visit mum whenever we want, and we are happy when we leave mum knowing she is happy and safe, we highly recommend this home.

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Review from Emma B (Daughter of Resident) published on 30 October 2023
Submitted via Postal Card • Report

Overall Experience

Mum, despite reservations about a care home, has settled well. She has particularly quoted how lovely and caring the staff genuinely are and has made her very welcome. She is now a little sad to leave. Thank you.

Reply from Tracy Campbell, Client Liaison Manager at Signature at Ascot

Here at Signature at Ascot, we endeavour to provide the best experience for our residents and families. Thank you for taking the time to share your kind words with us; these will be shared with the team. kind regards.

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Review from Michael P (Nephew of Resident) published on 25 October 2023
Submitted via Postal Card • Report

Overall Experience

The facility is clean and well-decorated. Activities are frequent, varied and entertaining for the residents. The food is delicious. Staff are outstanding, professional, polite, very caring and sincerely interested in the well-being of the residents.

Reply from Tracy Campbell, Client Liaison Manager at Signature at Ascot

Here at Signature at Ascot, we endeavour to provide the best experience for our residents and families. Thank you for taking the time to share your kind words with us; these will be shared with the team. kind regards.

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Review from J M (Son-in-law of Resident) published on 13 September 2023
Submitted via Website • Report

Overall Experience

My mother-in-law has been a resident in Signature at Ascot since January 2022. Throughout this time, the staff have been outstanding from both a medical and pastoral perspective. In particular, the range of daily activities organised by the activities coordinator and her team really does make a substantial

difference to my mother-in-law's mental and physical wellbeing. Her room is lovely and we have been able to personalise it with her paintings and photographs. Elsewhere, the facilities and decor are excellent including an on-site hair salon which my mother-in-law uses every week. In summary, the home is providing everything we had hoped for and more.

Reply from Tracy Campbell, Reviews Team at Signature at Ascot

Here at Signature at Ascot, we endeavour to provide the best experience for our residents and their families. Thank you for taking the time to share your kind words with us; these will be shared with the team. Our team here at Signature at Ascot are so grateful for your comments. Our activities coordinator and the team work hard to provide engaging and stimulating activities for all of our residents; we are so glad to hear the activities provided are one of your favourite elements of our home.

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Review from Caroline M (Daughter of Resident) published on 7 September 2023
Submitted via Website • Report

Overall Experience

My mum moved to Signature at Ascot in February 2020 due to her condition worsening and me not managing at home with her. Things there went from strength to strength when the current manager took over just a few weeks after Mum moved in. All the staff over the years have been absolutely amazing. Often,

they feel like family too. The reception staff are lovely and welcoming, and the family liaison lady is amazing. Things are so good that when two of my mum's cousins needed help, there was no doubt about asking for a room each at Ascot. One received fantastic end-of-life care and was treated so well, while her sister was well supported with her impending loss. The remaining one is 99 and loves every minute of the activities and entertainment, wonderful food and dining facilities. My mum isn't in a state to enjoy socialising as much but still enjoys a lot of the activities and is very well cared for. Highly recommended for when the time comes.

Reply from Tracy Campbell, Reviews Team at Signature at Ascot

We are so glad to hear of your positive experience and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members.

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Review from Helen A (Daughter of Resident) published on 7 September 2023
Submitted via Website • Report

Overall Experience

The care and staff are exceptional and the home should have an outstanding CQC. I have nothing negative to say about the home. My mother has improved since being there. Everyone is very friendly and helpful. One big happy family.

Reply from Tracy Campbell, Reviews Team at Signature at Ascot

The team here at Signature at Ascot would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference.

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Signature at Ascot

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