Signature at Ascot

Burleigh Road, Ascot SL5 7LD
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9.8 89 Reviews
  • Signature at Ascot, Ascot
Signature at Ascot is a purpose-built residential, nursing and dementia care home based in the heart of the local community, opposite Ascot Racecourse and within walking distance of the High Street and Ascot Railway Station.

The home offers 24-hour on-site care, stylish bedrooms with ensuite wet-rooms and a number of lounges and terraces for residents to enjoy. Residents receive a tailored care plan, personalised with their individual needs in mind. The experienced team members treat individuals with dignity and respect.

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Care Provided by Signature at Ascot

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Stefanel Cocioaba (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (80)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 4

Funding & Fees Guide for Signature at Ascot

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking is available on site.


Signature at Ascot Reviews (89)

Total of 89, showing 41-60
9.8

Signature at Ascot has a Review Score of 9.8 (9.835) out of 10, based on 42 reviews in the last 2 years. Over all time Signature at Ascot has 89 reviews.

Overall Experience

  • 78
  • 11
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Date Published

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Review from C N (Son of Resident) published on 3 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is a resident. The home is always clean and pleasant. The staff are all welcoming and friendly. The standard of care is high. There is an impressive selection of activities, many of which my father could (on occasion, myself) partake in. The building and surroundings are of a modern and impressive
standard, and that adds to the pleasant experience at the home.

Reply from Reputation Support Reputation Support, Reviews Team at Signature at Ascot

We are so glad to hear of your positive experience and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members.


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Review from Mark P (Son of Resident) published on 16 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall a superb experience in this very well-run establishment. The care was outstanding, but the food was something of a disappointment in spite of the website sample menus looking super appetising.
The chef was, however, very keen to try to offer personal choices that were not on the daily menus,
and he tried his best to accommodate my mother.
I can highly recommend this care home without any hesitation.

Reply from Reputation Support Reputation Support, Reviews Team at Signature at Ascot

The team here at Signature at Ascot would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference.


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Review from Jeannie H (Daughter of Resident) published on 10 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We, unfortunately, got to the stage where we had to select a nursing home for my mother.
The client liaison manager at Signature at Ascot was such a huge help from the first initial visit to actually selecting this place for my mother. We all felt at home as soon as we walked through the door.
Not
something anybody wants to do for a parent, but when their health and safety are important, then this is what you have to do.
We come and go as we please to see Mum and she seems to have settled very well in the short time she's been there.
Would highly recommend Signature at Ascot

Reply from Jen Walker, Reviews Team at Signature at Ascot

We are thrilled with your positive experience and glad your mother has settled in so well to Signature at Ascot. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team; thank you.


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Review from Pauline G (Cousin of Resident) published on 22 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My very frail relative arrived here in mid-November, and she was looked after with great professionalism and kindness - a rare and special combination. Her physical improvements were a testament to your fantastic nursing team and the way in which every single member of staff supported her with cheerfulness
and respect, makes this a very special place. This enabled her to enjoy quality time with other members of our family who live here.
In her final days, she experience a beautiful, peaceful passing and the kindness shown to our family by everyone was exceptional. Signature at Ascot is a truly special place.

Reply from Reputation Support Reputation Support, Reputation Support at Signature at Ascot

Thank you for taking the time to share your experience of Signature at Ascot. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care to make a difference in our residents and their families lives.


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Review from Nigel W (Son of Resident) published on 3 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was taken into Signature Care Homes end of January 2023 for end-of-life care. He was there for four weeks and during this time the whole team provided the highest level of care for my father. The whole experience from start to finish was made very easy by the team and Dad really had a wonderful
final four weeks of his life surrounded by the staff, who genuinely care and clearly love what they do. They not only made Dad feel at home, but also this extended to his family when they came to visit. They also kept him safe at all times and dealt with his final hours in a very sensitive manner. Nothing was ever too much effort and they are all true professionals.
Well done Ascot Team, you did Dad and us proud!

Reply from Tracy Campbell, Manager at Signature at Ascot

Firstly, please accept our sincere condolences for your recent loss, and thank you for taking the time to share your experience of Signature at Ascot – particularly at such a difficult time. They will truly be missed here in the community by all of the team and residents.


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Review from Peter G (Husband of Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I brought my wife here 6 weeks ago at very short notice when her health and mobility became beyond my capabilities. The Signature team response to our situation has been excellent in all respects.

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Review from Daughter F (Daughter of Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff who cared for my mum were very professional, kind and caring. The accommodation was clean and comfortable. We felt able to ask any questions regarding Mum's well-being.

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Review from Christopher R (Resident) published on 23 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been looked after with exemplary care, courtesy and kindness. It has been a thoroughly agreeable experience and I cannot recommend Signature more highly.

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Review from A B (Son of Resident) published on 9 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All residents arrived needing comfort, safety and support. Everyone working here is superb in offering all the above. My mother's room is very comfortable and efficient, and medical help is very close, continually available, and contact with the outside world is extremely close, allowing swift medical
emergency help. Activities are an essential feature.

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Review from S G (Son of Resident) published on 9 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent in every way.
Caring, thoughtful and friendly.
A real home from home.
So good to know that Mum is safe and very, very happy.

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Review from M T (Grandson of Resident) published on 9 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My grandad is well looked after, and his requests are always acted on.

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Review from Sheila T (Daughter of Resident) published on 9 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident for 15 months and has settled in amazingly. Staff are very friendly and helpful. Variety of food options - very good. Always greeted with a smiling face.

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Review from C R (Resident) published on 2 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel that I've been extremely fortunate to have found myself here, although not, strictly speaking, a qualifying patient. The staff are delightful, caring and thoughtful, and mostly with a lively sense of humour. The facilities are more than adequate, and the food is excellent.

Reply from Signature at Ascot, Customer Team at Signature at Ascot

The team here at Signature at Ascot would first like to thank you for your kind words. Our care teams are central to everything we do in our home, and your recognition of their passionate and skilled work is fantastic to hear.


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Review from Andrew C (Next of Kin) published on 1 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been impressed by the professional and caring staff. The care is very personalised and bespoke. I have seen a marked improvement in my uncle's health in just one week. It's nice to know he's well looked after when I'm not there. I feel welcome when I visit. The home is modern, clean and well
run. I am happy to recommend. Staff are proactive, take responsibility and work well as a team, in my view.

Reply from Signature at Ascot, Customer Team at Signature at Ascot

We are so glad to hear about your uncle's health and the positivity about Signature at Ascot and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members. Thank you for taking the time to share your experience.


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Review from J B (Husband of Resident) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A unique, family effect home and location, supported by caring and hard-working staff - mainly from Europe - who deserve maximum support and earnings. The layout of the accommodation and facilities are supper and enhanced by thoughtful meals from a first-class chef. A 5-star home and hotel. Well done.

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Review from Caroline H (Respite Resident) published on 22 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had two spinal surgeries in the space of 12-days, so on leaving the hospital, I really wasn't well enough to return home. I, therefore, went to Signature in Ascot for 15-nights, which was the best decision ever. I walked in feeling really frail and walked out feeling totally refreshed, stronger and
well-rested. I was so well cared for in every way. My room was extremely comfortable, my meals were delivered to my room, I had tea and coffee when I wanted it and always a friendly face to chat to. I could choose when to be involved in the activities on offer, and when I did participate, they were always such fun. From exercising to challenging my brain with the quizzes! Everyone at Signature has a passion for their work, and they really made me feel special. I cannot thank the team enough, as it was the perfect way to kick start my road to recovery.

Reply from Signature at Ascot, Customer Team at Signature at Ascot

Thank you for taking the time to review Signature at Ascot. We are so glad to hear about your positive experience with Signature. Your feedback is important to us because as a team, we work together to provide the best experiences for both our residents and family members.


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Review from Jane F (Daughter of Resident) published on 4 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I moved my mother here from another care home. This has been the best decision. The staff/carers/management have been so helpful and made it a great move. The care is above and beyond. All staff are so friendly and helpful. I have already referred someone else here. Let's hope Signature does not change
too much. I hope things stay are they are. The manager is a fabulous manager.

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Review from Geraldine N (Grandson of Resident) published on 15 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been placed in Gracewell for respite. She is suffering from Parkinson's, and my father is struggling to cope.
I cannot speak highly enough of the quality of care and one to one attention. Due to Mums condition, she struggles with change. We are delighted with the service and welcome we have
received as a family, but more than anything Mums happiness.
She has come alive and is stimulated with daily activities.
Thank you all for your kindness.

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Review from Eric C (Resident) published on 9 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have only been here for a week, and I find everybody nice and helpful. I am due to stay for 8-weeks, and as this is my first experience of a care home, I will need to adjust.

Reply from Raina Jordan, General Manager at Signature at Ascot

Gracewell of Ascot appreciates moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased you are settling in so well and look forward to the remainder of your stay with us.


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Review from L S (Wife of Resident) published on 9 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I wish to pay a wonderful compliment to a very special home full of dedication, compassion, happiness and fun. Nothing is too much trouble to look after and offer help to the whole family. We could have never managed without them. All of the management team, carers, catering staff and
cleaners who are at the residents side for every need, with activities for everyone every day. A beautiful dining room. The bistro is open to everyone for a very special cup of coffee, snacks all day and not forgetting the beautiful garden.

Reply from Raina Jordan, General Manager at Signature at Ascot

We are so glad to hear about your positive experience at Gracewell of Ascot and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members.


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Current Review Score: 9.8 (9.835)

Overview of Review Score

The Review Score of 9.8 (9.835) out of 10 for Signature at Ascot is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 42 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.835 for Signature at Ascot is calculated as follows: ( (421 Excellents x 5) + (68 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 496 Ratings = 4.835

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Signature at Ascot is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 42 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (6)

Stefanel

Stefanel Cocioaba

Job Title: General Manager

Joined: 2024

At Signature at Ascot, I ensure that we provide the highest quality of care in a luxury environment.


I have served the healthcare sector for many, many years since starting my career as a Care Assistant. Persevering and having a dedication to learning my responsibilities and duties has helped me ensure I meet every resident's need so that they are well-looked-after. Through my years in care, I have proudly worked alongside amazing team members with a genuine passion care and desire to serve.


As a people person, I strongly believe in my responsibility, integrity, kindness, compassion and doing whatever I can to help others. I am truly grateful that the care sector has allowed me to use these values in the workplace, especially at Signature at Ascot.


Tracy

Tracy Campbell

Job Title: Client Liaison Manager

My role is to help residents and their loved ones from their very first enquiry through to moving into our home. It can sometimes be a very difficult and emotional time with a huge transition for everyone involved. It gives me real pleasure to take people on a tour of our home and then see them settle in, make new friends and join in with activities that they were no longer able to do before coming here. I love seeing the smiles on the faces of residents' loved ones when they come to visit, knowing that they made the right decision to choose Signature. It's such a rewarding job!


Adi

Adi Suguvana

Job Title: Clinical Services Manager

I am delighted to be part of this amazing team at Signature at Ascot. Nursing has been my life, I have been a qualified Registered Nurse for may years and have worked in the NHS and have loved it. I worked in A&E, Cardiology, Respiratory, Surgical and was part of a Rehab team to facilitate discharge. I joined a nursing agency as well and looked after head trauma clients. Then I joined private care in 2018 and became a Clinical Services Manager. I have always wanted to join Signature, I am blessed to be part of a great organisation that believes in providing exceptional and award-winning care.


Bo

Bo Tse

Job Title: Wellbeing and Lifestyle Supervisor

With previous experience working in a care home as an Activities Coordinator, I have developed a strong passion for enhancing the daily lives of residents through engaging and meaningful activities. I am thrilled to join Signature because of its outstanding reputation for providing exceptional care and a warm, community-focused environment. In my role, I will be dedicated to creating enriching programmes that promote social interaction and wellbeing, helping both residents and their loved ones feel supported and connected.


Nicola

Nicola Lyon

Job Title: Business Admin Manager

I joined the team as Business Admin Manager and am responsible for the administrative and financial duties for the home. I ensure that you are greeted with a smile and looked after by the Reception Team here at Ascot. Prior to joining the team, I worked within the care environment as an Administrator for 13 years.


Merryl

Merryl Eagles

Job Title: Head Housekeeper

I have worked for Signature as a Head Housekeeper for many years. I enjoy all aspects of my role and take great pride in my work. I love making the residents' home look the absolute best it can. I’m thrilled to be part of this community and look forward to meeting everyone that make here their home.