Parking is available on site.
Signature at Ascot has a Review Score of 9.9 (9.853) out of 10, based on 34 reviews in the last 2 years. Over all time Signature at Ascot has 79 reviews.
Review from M T (Grandson of Resident) published on 9 November 2022
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Overall Experience
4.0 out of 5
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Review from Sheila T (Daughter of Resident) published on 9 November 2022
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5.0 out of 5
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Review from C R (Resident) published on 2 November 2022
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Overall Experience
5.0 out of 5
Reply from Signature at Ascot, Customer Team at Signature at Ascot
The team here at Signature at Ascot would first like to thank you for your kind words. Our care teams are central to everything we do in our home, and your recognition of their passionate and skilled work is fantastic to hear.
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Review from Andrew C (Next of Kin) published on 1 August 2022
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Overall Experience
5.0 out of 5
Reply from Signature at Ascot, Customer Team at Signature at Ascot
We are so glad to hear about your uncle's health and the positivity about Signature at Ascot and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members. Thank you for taking the time to share your experience.
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Review from J B (Husband of Resident) published on 29 March 2022
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5.0 out of 5
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Review from Caroline H (Respite Resident) published on 22 February 2022
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Overall Experience
5.0 out of 5
Reply from Signature at Ascot, Customer Team at Signature at Ascot
Thank you for taking the time to review Signature at Ascot. We are so glad to hear about your positive experience with Signature. Your feedback is important to us because as a team, we work together to provide the best experiences for both our residents and family members.
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Review from Jane F (Daughter of Resident) published on 4 February 2022
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4.0 out of 5
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Review from Geraldine N (Grandson of Resident) published on 15 December 2021
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5.0 out of 5
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Review from Eric C (Resident) published on 9 August 2021
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Overall Experience
4.0 out of 5
Reply from Raina Jordan, General Manager at Signature at Ascot
Gracewell of Ascot appreciates moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased you are settling in so well and look forward to the remainder of your stay with us.
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Review from L S (Wife of Resident) published on 9 August 2021
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Overall Experience
5.0 out of 5
Reply from Raina Jordan, General Manager at Signature at Ascot
We are so glad to hear about your positive experience at Gracewell of Ascot and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members.
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Review from M W (Husband of Resident) published on 28 July 2021
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Overall Experience
4.0 out of 5
Reply from Raina Jordan, General Manager at Signature at Ascot
Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Ascot – particularly at such a difficult time. The team here are so grateful that your wife had such a positive experience of the home and this extended to you. She will truly be missed here in the community by all of the team and residents.
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Review from Nicola D (Daughter of Resident) published on 19 May 2021
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Overall Experience
5.0 out of 5
Reply from Raina Jordan, General Manager at Signature at Ascot
Thank you for leaving us such a wonderful review, our team members will be thrilled to hear your positive feedback. Here at Gracewell of Ascot we pride ourselves on understanding our residents' needs to respect their independence and give a real sense of being at home.
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Review from Andrea W (Daughter of Resident) published on 28 April 2021
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Overall Experience
5.0 out of 5
Reply from Raina Jordan, General Manager at Signature at Ascot
Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Ascot – particularly at such a difficult time. The team here are so grateful that your mum had such a positive experience of the home and this extended to family members and friends.
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Review from D P (Resident) published on 15 April 2021
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Overall Experience
4.0 out of 5
Reply from Raina Jordan, General Manager at Signature at Ascot
We are so glad to hear about your positive experience of Gracewell of Ascot and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members.
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Review from Jeremy (Son of Resident) published on 18 December 2020
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Overall Experience
5.0 out of 5
Reply from Raina Jordan, General Manager at Signature at Ascot
Here at Gracewell of Ascot, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.
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Review from Nicola C (Daughter of Resident) published on 18 December 2020
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Overall Experience
5.0 out of 5
Reply from Raina Jordan, General Manager at Signature at Ascot
Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Ascot – particularly at such a difficult time. The team here are so grateful that your step mum had such a positive experience of the home and this extended to family members and friends.
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Review from Louise O (Daughter of Resident) published on 23 November 2020
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Overall Experience
5.0 out of 5
Reply from Raina Jordan, General Manager at Signature at Ascot
Our activities team here at Gracewell of Ascot have developed creative ways to keep our residents entertained and stimulated. Your recognition of this is appreciated by the whole team, we look forward to inviting you along to our activities and events soon.
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Review from Richard C (Son of Resident) published on 23 November 2020
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Overall Experience
5.0 out of 5
Reply from Raina Jordan, General Manager at Signature at Ascot
Thank you for your kind words. We believe we have a fantastic team here at Gracewell of Ascot and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.
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Review from A V (Niece of Resident) published on 6 November 2020
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Overall Experience
4.0 out of 5
Reply from Raina Jordan, General Manager at Signature at Ascot
Here at Gracewell of Ascot, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.
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Review from P C (Husband of Resident) published on 6 October 2020
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Raina Jordan, General Manager at Signature at Ascot
Thank you for leaving us such a wonderful review, our team members will be thrilled to hear your positive feedback. Here at Gracewell of Ascot, we pride ourselves on understanding our resident's needs to respect their independence and give a real sense of being at home.
Facilities
Care / Support
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Treated with Dignity
Food & Drink
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The Review Score of 9.9 (9.853) out of 10 for Signature at Ascot is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 34 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.853 for Signature at Ascot is calculated as follows: ( (349 Excellents x 5) + (47 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 402 Ratings = 4.853
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Signature at Ascot is based on 34 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 34 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 23 Apr 2020
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Job Title: General Manager
Joined: 2024
At Signature at Ascot, I ensure that we provide the highest quality of care in a luxury environment.
I have served the healthcare sector for many, many years since starting my career as a Care Assistant. Persevering and having a dedication to learning my responsibilities and duties has helped me ensure I meet every resident's need so that they are well-looked-after. Through my years in care, I have proudly worked alongside amazing team members with a genuine passion care and desire to serve.
As a people person, I strongly believe in my responsibility, integrity, kindness, compassion and doing whatever I can to help others. I am truly grateful that the care sector has allowed me to use these values in the workplace, especially at Signature at Ascot.
Job Title: Client Liaison Manager
My role is to help residents and their loved ones from their very first enquiry through to moving into our home. It can sometimes be a very difficult and emotional time with a huge transition for everyone involved. It gives me real pleasure to take people on a tour of our home and then see them settle in, make new friends and join in with activities that they were no longer able to do before coming here. I love seeing the smiles on the faces of residents' loved ones when they come to visit, knowing that they made the right decision to choose Signature. It's such a rewarding job!
Job Title: Clinical Services Manager
I am delighted to be part of this amazing team at Signature at Ascot. Nursing has been my life, I have been a qualified Registered Nurse for may years and have worked in the NHS and have loved it. I worked in A&E, Cardiology, Respiratory, Surgical and was part of a Rehab team to facilitate discharge. I joined a nursing agency as well and looked after head trauma clients. Then I joined private care in 2018 and became a Clinical Services Manager. I have always wanted to join Signature, I am blessed to be part of a great organisation that believes in providing exceptional and award-winning care.
Job Title: Wellbeing and Lifestyle Supervisor
With previous experience working in a care home as an Activities Coordinator, I have developed a strong passion for enhancing the daily lives of residents through engaging and meaningful activities. I am thrilled to join Signature because of its outstanding reputation for providing exceptional care and a warm, community-focused environment. In my role, I will be dedicated to creating enriching programmes that promote social interaction and wellbeing, helping both residents and their loved ones feel supported and connected.
Job Title: Business Admin Manager
I joined the team as Business Admin Manager and am responsible for the administrative and financial duties for the home. I ensure that you are greeted with a smile and looked after by the Reception Team here at Ascot. Prior to joining the team, I worked within the care environment as an Administrator for 13 years.
Job Title: Head Housekeeper
I have worked for Signature as a Head Housekeeper for many years. I enjoy all aspects of my role and take great pride in my work. I love making the residents' home look the absolute best it can. I’m thrilled to be part of this community and look forward to meeting everyone that make here their home.
