Review from M W (Husband of Resident) published on 28 July 2021
Submitted via Postal Card • Report

Overall Experience

This refers to my wife's 'end-of-life' care. I cannot fault the care and attention my wife and I have received during her stay at Gracewell. The staff are fantastic and cared equally for me during my grief. We became part of the Gracewell family.

Reply from Raina Jordan, General Manager at Signature at Ascot

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Ascot – particularly at such a difficult time. The team here are so grateful that your wife had such a positive experience of the home and this extended to you. She will truly be missed here in the community by all of the team and residents.

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Review from Nicola D (Daughter of Resident) published on 19 May 2021
Submitted via Website • Report

Overall Experience

Heartfelt gratitude to the General Manager, Deputy, and Customer Manager at Gracewell of Ascot. All are a credit to the nursing home. Professional and thorough but still sensitive and caring before and during the admission process for my father. They went above and beyond to ensure a smooth and comfortable

move to Gracewell during a difficult and emotional time for him and all our family. Outstanding service and care in a beautiful nursing home. Thank you so much.

Reply from Raina Jordan, General Manager at Signature at Ascot

Thank you for leaving us such a wonderful review, our team members will be thrilled to hear your positive feedback. Here at Gracewell of Ascot we pride ourselves on understanding our residents' needs to respect their independence and give a real sense of being at home.

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Review from Andrea W (Daughter of Resident) published on 28 April 2021
Submitted via Website • Report

Overall Experience

Mum went to live at Gracewell just one week after they first opened. Since then her care has been very good and improved to excellent as the home became established. Mum's various conditions worsened with time of course but her care was continually monitored to accommodate it all. I was always kept

informed and asked my thoughts on any changes needed and mum's preferences taken into account. The protocols in place to protect residents from Covid have been exemplary but at the same time, they have been mindful of the need for visits and allowed me to spend precious days with mum. I am so grateful to the whole team for their love and care for mum, always making me welcome, and, very importantly, giving us both the opportunity to be together in a quiet, peaceful and safe environment as mum's life came to an end. My heartfelt thanks to them all.

Reply from Raina Jordan, General Manager at Signature at Ascot

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Ascot – particularly at such a difficult time. The team here are so grateful that your mum had such a positive experience of the home and this extended to family members and friends.

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Review from D P (Resident) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience

Excellent staff and care.

Reply from Raina Jordan, General Manager at Signature at Ascot

We are so glad to hear about your positive experience of Gracewell of Ascot and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members.

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Review from Jeremy (Son of Resident) published on 18 December 2020
Submitted via Website • Report

Overall Experience

Our father is 89 and has been very well looked after by Gracewell of Ascot.
He has a lovely room, attentive staff and enjoys the activities the home organises for its residents.
During these strange times, the home staff have kept us in touch and been extremely professional.
We would highly recommend

this home.

Reply from Raina Jordan, General Manager at Signature at Ascot

Here at Gracewell of Ascot, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.

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Review from Nicola C (Daughter of Resident) published on 18 December 2020
Submitted via Website • Report

Overall Experience

My step mum was a resident of Gracewell of Ascot from August to December 2020 until she sadly passed away of Parkinson's Dementia last week.
The staff have been amazing and so caring and whilst I was unable to visit due to COVID19, my Dad was extremely happy with the level of care provided and the

kindness and thoughtfulness of all the staff and also the cleanliness of the home. They went above and beyond for my step mum and also provided my Dad with great support when he was going through such a difficult time. I would not hesitate to recommend this care home.

Reply from Raina Jordan, General Manager at Signature at Ascot

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Ascot – particularly at such a difficult time. The team here are so grateful that your step mum had such a positive experience of the home and this extended to family members and friends.

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Review from Louise O (Daughter of Resident) published on 23 November 2020
Submitted via Website • Report

Overall Experience

Mum has been a resident at Gracewell for two years and loves living there. The staff are kind and friendly and she feels safe and cared for. The rooms are all light and bright and pre Covid, a stimulating programme of entertainment was provided with many outside entertainers visiting the home.

Reply from Raina Jordan, General Manager at Signature at Ascot

Our activities team here at Gracewell of Ascot have developed creative ways to keep our residents entertained and stimulated. Your recognition of this is appreciated by the whole team, we look forward to inviting you along to our activities and events soon.

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Review from Richard C (Son of Resident) published on 23 November 2020
Submitted via Website • Report

Overall Experience

Gracewell of Ascot and the team there are doing a great job looking after my mum, both in the way that they have managed the current pandemic and in the overall quality of care and support they offer.

Reply from Raina Jordan, General Manager at Signature at Ascot

Thank you for your kind words. We believe we have a fantastic team here at Gracewell of Ascot and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.

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Review from A V (Niece of Resident) published on 6 November 2020
Submitted via Postal Card • Report

Overall Experience

The care home is beautifully maintained, and all staff are friendly and approachable. This has been a very challenging time for care home during this pandemic, and everyone at Gracewell has gone above and beyond duty to ensure the well being of the residents and staff both physically and emotionally.

Reply from Raina Jordan, General Manager at Signature at Ascot

Here at Gracewell of Ascot, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.

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Review from P C (Husband of Resident) published on 6 October 2020
Submitted via Website • Report

Overall Experience

Sadly, my lovely wife has Parkinson's, Dementia and problems with mobility. She now needs 24-hour nursing care. Even with the kind help of my daughter, we were exhausted and no longer able to adequately care for her at home. The only comfort I now have in this terrible year is knowing that my wife is

being well cared for in Gracewell of Ascot which is a first class, nearly new care home with excellent dementia care. All of the staff that I have met are most kind and caring. Gracewell also has good regular residents' support from their local GP. The Covid19 precautions seem very thorough and although this limits visiting, at least face time is available for keeping in touch.

Reply from Raina Jordan, General Manager at Signature at Ascot

Thank you for leaving us such a wonderful review, our team members will be thrilled to hear your positive feedback. Here at Gracewell of Ascot, we pride ourselves on understanding our resident's needs to respect their independence and give a real sense of being at home.

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Review from F C (Resident) published on 11 September 2020
Submitted via Postal Card • Report

Overall Experience

I am extremely grateful to those who have been helpful to me since I moved into the home.

Reply from Raina Jordan, General Manager at Signature at Ascot

Gracewell of Ascot appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased you have settled in well.

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Review from Valerie B (Daughter of Resident) published on 21 August 2020
Submitted via Website • Report

Overall Experience

Mum was living at home 180 miles away when it became clear she needed 24 hour care. The choice was increasing her local carers to 24hr live-in care or transferring her into a care home. This decision was made against a backdrop of the COVID pandemic - both solutions had risks involved. We had received

a personal recommendation regarding Gracewell though, at this time, it was impossible for us to visit the home. Gracewell were very helpful and advised that they wouldn’t take new admissions until all staff/residents had been tested and there would be a 14 day quarantine period on admission. This was very reassuring. After testing was completed, Mum moved into the home and completed the quarantine period. She is now settling in nicely and starting to enjoy the facilities and to participate in all the activities. Since admission we have been impressed with the clear focus on resident/staff safety and have had regular updates regarding COVID procedures. We have been very happy with our decision.

Reply from Raina Jordan, General Manager at Signature at Ascot

Thank you for your kind words. We believe we have a fantastic team here at Gracewell of Ascot and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.

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Review from B W (Resident) published on 28 July 2020
Submitted via Postal Card • Report

Overall Experience

Was welcomed as if I was already a permanent resident. I was made very welcome. They took care of everything. I did not know about the home and they made me feel very welcome. They were happy to allow me to bring some of the furniture and have pictures on my wall. I am very happy here. They find lots

to entertain.

Reply from Raina Jordan, General Manager at Signature at Ascot

Our team here at Gracewell of Ascot are so grateful for your comments. Our activities co-ordinator and the team work hard to provide engaging and stimulating activities for all of our residents, we are so glad to hear the activities provided are one of your favourite elements of our home.

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Review from A R (Daughter of Resident) published on 27 July 2020
Submitted via Postal Card • Report

Overall Experience

The last thing any of us want to do it to entrust others to take over caring for a beloved parent, grandmother and great-grandmother. The reassurances we were given before Mum became a resident went a long way in easing our minds and were proved to be all true. Mum is now in a safe, loving environment

staffed by attentive carers. She is encouraged to join in activities, but can have quiet time in her room is she likes. Mum is very keen on the meals, these form an important part of her day. She looks better in herself than she had done for a long time. She likes to sit near the staff desk and see all the people who come and go, having a little chat with them.

Reply from Raina Jordan, General Manager at Signature at Ascot

We are delighted to hear that our dining is a stand out factor for your Mother. Our residents deserve the best and we ensure that they receive this from a wide variety of high-quality suppliers. Thank you for your recognition of this, and your kind words will be passed on to our dining team.

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Review from Rosie D (Daughter-in-law of Resident) published on 25 June 2020
Submitted via Website • Report

Overall Experience

It’s obviously a very difficult decision to place a loved one in a care home, but the team at Gracewell have supported my family through this transition. We’re really pleased with the care my mother-in-law is receiving, and she has settled in and is enjoying her routine. Have appreciated the extra efforts

to communicate with families during the pandemic. I don’t normally write reviews but this service deserves one!

Reply from Raina Jordan, General Manager at Signature at Ascot

Gracewell of Ascot appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased to hear your mother-in-law has settled in well.

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Review from S C (Daughter of Resident) published on 25 June 2020
Submitted via Postal Card • Report

Overall Experience

I am very pleased with the care my mother is receiving, particularly during Covid-19 restrictions. I am unable to visit her, but the staff ensure that I can speak to her whenever I phone. I am impressed that all the residents have been tested and I have been kept informed. Gracewell arranged a 'drive-through'

so families could see relatives at a social distance. They deserve the positive media coverage it received.

Reply from Raina Jordan, General Manager at Signature at Ascot

Here at Gracewell of Ascot we have worked hard to ensure all of residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.

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Review from E W (Friend of Resident) published on 18 June 2020
Submitted via Postal Card • Report

Overall Experience

I have always been pleasantly greeted and made welcome to visit my friend who is a resident at Gracewell of Ascot. The home provides regular entertainment with all sorts of activities, the residents seem to be happy and enjoy themselves very much. Important days of the year are celebrated with bunting,

special cakes decorated and crafts made by the residents. I am always offered a cup of tea. The nursing care for my friend is outstanding, she is very well looked after, enjoying her days at Hracewell of Ascot.

Reply from Raina Jordan, General Manager at Signature at Ascot

Our team here at Gracewell of Ascot are so grateful for your comments. Our activities co-ordinator and the team work hard to provide engaging and stimulating activities for all of our residents, we are so glad to hear the activities provided are one of your favourite elements of our home.

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Review from P G (Daughter of Resident) published on 16 June 2020
Submitted via Postal Card • Report

Overall Experience

My mum has really blossomed since her move to Gracewell of Ascot. She is happy and carefree because of the wonderful care and atmosphere, gives her the confidence to be able to relax in the environment.

Reply from Raina Jordan, General Manager at Signature at Ascot

At Gracewell of Ascot our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team we strive to achieve a sociable and comfortable community our residents can call home. We are so happy to see the improvements made by your mother.

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Review from Jonathan C (Son of Resident) published on 16 June 2020
Submitted via Website • Report

Overall Experience

My mother has dementia and moved to Gracewell of Ascot in early 2019 and settled in quickly, became more active, talkative and healthier in her face and less anxious. The staff are always very friendly, courteous, helpful and resident focused with regards Mum’s well-being. The staff encourage Mum to

attend events which she enjoys rather than just being left to idly sit/lie in her room. Mum is being well looked after by the care/nursing teams and her quality of life has significantly improved. The rooms, like the home itself are kept clean and the food is delicious (having had a few lunches with Mum). The care plan is thorough and any queries are actioned quickly with detailed updates on what Mum has been doing. In the Coronavirus pandemic, Gracewell have locked down the care home and arranged Facetime bookings with Mum which are very reassuring. Overall, I am very pleased with Gracewell and the effect on Mum’s quality of life and would definitely recommend Gracewell of Ascot.

Reply from Raina Jordan, General Manager at Signature at Ascot

Our dining team will be thrilled with your lovely comments. Here at Gracewell of Ascot we cater for each resident based on preferences and dietary requirements. Hearing this positive feedback is greatly appreciated by everyone in the home.

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Review from Linda (Daughter of Resident) published on 16 June 2020
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Overall Experience

My mother and father were in another care home and we moved them both to Gracewell of Ascot in June 2019 in adjoining rooms. My dad became very ill a few months later and the staff at Ascot were absolutely amazing, both with him and with us as a family during the period before his death. Mum received

excellent support from the carers during this time. The staff are fantastic and the level of care high - I have recommended it to others.
Management has just changed - I am sure the new manager will be just as good as the previous but have rated it Good as opposed to Excellent for that reason.

Reply from Raina Jordan, General Manager at Signature at Ascot

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Ascot – particularly at such a difficult time. The team here are so grateful that your mother is having such a positive experience of the home and this has been extended to family members and friends.

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Signature at Ascot

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Funding & Fees Guide for Signature at Ascot

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