Review from F C (Resident) published on 11 September 2020
Submitted via Postal Card • Report

Overall Experience

I am extremely grateful to those who have been helpful to me since I moved into the home.

Reply from Raina Jordan, General Manager at Signature at Ascot

Gracewell of Ascot appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased you have settled in well.

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Review from Valerie B (Daughter of Resident) published on 21 August 2020
Submitted via Website • Report

Overall Experience

Mum was living at home 180 miles away when it became clear she needed 24 hour care. The choice was increasing her local carers to 24hr live-in care or transferring her into a care home. This decision was made against a backdrop of the COVID pandemic - both solutions had risks involved. We had received

a personal recommendation regarding Gracewell though, at this time, it was impossible for us to visit the home. Gracewell were very helpful and advised that they wouldn’t take new admissions until all staff/residents had been tested and there would be a 14 day quarantine period on admission. This was very reassuring. After testing was completed, Mum moved into the home and completed the quarantine period. She is now settling in nicely and starting to enjoy the facilities and to participate in all the activities. Since admission we have been impressed with the clear focus on resident/staff safety and have had regular updates regarding COVID procedures. We have been very happy with our decision.

Reply from Raina Jordan, General Manager at Signature at Ascot

Thank you for your kind words. We believe we have a fantastic team here at Gracewell of Ascot and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.

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Review from B W (Resident) published on 28 July 2020
Submitted via Postal Card • Report

Overall Experience

Was welcomed as if I was already a permanent resident. I was made very welcome. They took care of everything. I did not know about the home and they made me feel very welcome. They were happy to allow me to bring some of the furniture and have pictures on my wall. I am very happy here. They find lots

to entertain.

Reply from Raina Jordan, General Manager at Signature at Ascot

Our team here at Gracewell of Ascot are so grateful for your comments. Our activities co-ordinator and the team work hard to provide engaging and stimulating activities for all of our residents, we are so glad to hear the activities provided are one of your favourite elements of our home.

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Review from A R (Daughter of Resident) published on 27 July 2020
Submitted via Postal Card • Report

Overall Experience

The last thing any of us want to do it to entrust others to take over caring for a beloved parent, grandmother and great-grandmother. The reassurances we were given before Mum became a resident went a long way in easing our minds and were proved to be all true. Mum is now in a safe, loving environment

staffed by attentive carers. She is encouraged to join in activities, but can have quiet time in her room is she likes. Mum is very keen on the meals, these form an important part of her day. She looks better in herself than she had done for a long time. She likes to sit near the staff desk and see all the people who come and go, having a little chat with them.

Reply from Raina Jordan, General Manager at Signature at Ascot

We are delighted to hear that our dining is a stand out factor for your Mother. Our residents deserve the best and we ensure that they receive this from a wide variety of high-quality suppliers. Thank you for your recognition of this, and your kind words will be passed on to our dining team.

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Review from Rosie D (Daughter-in-law of Resident) published on 25 June 2020
Submitted via Website • Report

Overall Experience

It’s obviously a very difficult decision to place a loved one in a care home, but the team at Gracewell have supported my family through this transition. We’re really pleased with the care my mother-in-law is receiving, and she has settled in and is enjoying her routine. Have appreciated the extra efforts

to communicate with families during the pandemic. I don’t normally write reviews but this service deserves one!

Reply from Raina Jordan, General Manager at Signature at Ascot

Gracewell of Ascot appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased to hear your mother-in-law has settled in well.

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Review from S C (Daughter of Resident) published on 25 June 2020
Submitted via Postal Card • Report

Overall Experience

I am very pleased with the care my mother is receiving, particularly during Covid-19 restrictions. I am unable to visit her, but the staff ensure that I can speak to her whenever I phone. I am impressed that all the residents have been tested and I have been kept informed. Gracewell arranged a 'drive-through'

so families could see relatives at a social distance. They deserve the positive media coverage it received.

Reply from Raina Jordan, General Manager at Signature at Ascot

Here at Gracewell of Ascot we have worked hard to ensure all of residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.

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Review from E W (Friend of Resident) published on 18 June 2020
Submitted via Postal Card • Report

Overall Experience

I have always been pleasantly greeted and made welcome to visit my friend who is a resident at Gracewell of Ascot. The home provides regular entertainment with all sorts of activities, the residents seem to be happy and enjoy themselves very much. Important days of the year are celebrated with bunting,

special cakes decorated and crafts made by the residents. I am always offered a cup of tea. The nursing care for my friend is outstanding, she is very well looked after, enjoying her days at Hracewell of Ascot.

Reply from Raina Jordan, General Manager at Signature at Ascot

Our team here at Gracewell of Ascot are so grateful for your comments. Our activities co-ordinator and the team work hard to provide engaging and stimulating activities for all of our residents, we are so glad to hear the activities provided are one of your favourite elements of our home.

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Review from P G (Daughter of Resident) published on 16 June 2020
Submitted via Postal Card • Report

Overall Experience

My mum has really blossomed since her move to Gracewell of Ascot. She is happy and carefree because of the wonderful care and atmosphere, gives her the confidence to be able to relax in the environment.

Reply from Raina Jordan, General Manager at Signature at Ascot

At Gracewell of Ascot our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team we strive to achieve a sociable and comfortable community our residents can call home. We are so happy to see the improvements made by your mother.

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Review from Jonathan C (Son of Resident) published on 16 June 2020
Submitted via Website • Report

Overall Experience

My mother has dementia and moved to Gracewell of Ascot in early 2019 and settled in quickly, became more active, talkative and healthier in her face and less anxious. The staff are always very friendly, courteous, helpful and resident focused with regards Mum’s well-being. The staff encourage Mum to

attend events which she enjoys rather than just being left to idly sit/lie in her room. Mum is being well looked after by the care/nursing teams and her quality of life has significantly improved. The rooms, like the home itself are kept clean and the food is delicious (having had a few lunches with Mum). The care plan is thorough and any queries are actioned quickly with detailed updates on what Mum has been doing. In the Coronavirus pandemic, Gracewell have locked down the care home and arranged Facetime bookings with Mum which are very reassuring. Overall, I am very pleased with Gracewell and the effect on Mum’s quality of life and would definitely recommend Gracewell of Ascot.

Reply from Raina Jordan, General Manager at Signature at Ascot

Our dining team will be thrilled with your lovely comments. Here at Gracewell of Ascot we cater for each resident based on preferences and dietary requirements. Hearing this positive feedback is greatly appreciated by everyone in the home.

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Review from Linda (Daughter of Resident) published on 16 June 2020
Submitted via Website • Report

Overall Experience

My mother and father were in another care home and we moved them both to Gracewell of Ascot in June 2019 in adjoining rooms. My dad became very ill a few months later and the staff at Ascot were absolutely amazing, both with him and with us as a family during the period before his death. Mum received

excellent support from the carers during this time. The staff are fantastic and the level of care high - I have recommended it to others.
Management has just changed - I am sure the new manager will be just as good as the previous but have rated it Good as opposed to Excellent for that reason.

Reply from Raina Jordan, General Manager at Signature at Ascot

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Ascot – particularly at such a difficult time. The team here are so grateful that your mother is having such a positive experience of the home and this has been extended to family members and friends.

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Review from J D (Sister of Resident) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience

We moved my sister from another care home to Gracewell.
She improved immediately. The food was so tasty, that she put on weight. The care is excellent - she is very happy in herself, although unable to communicate; is smiling and laughing all the time.

Reply from Stella Putt, General Manager at Signature at Ascot

At Gracewell of Ascot, our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team we strive to achieve a sociable and comfortable community our residents can call home. We are so happy to see the improvements made by your sister.

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Review from J S (Daughter of Resident) published on 28 January 2020
Submitted via Postal Card • Report

Overall Experience

I am very pleased with the care my father has received in Gracewell of Ascot. Following a trial period, he decided to move in as a permanent resident.
The nursing, care, activities and housekeeping teams work really well together to support and look after residents to a very high standard.
The management

team are very approachable and helpful.
I would highly recommend others to view this care home.

Reply from Stella Putt, General Manager at Signature at Ascot

Here at Gracewell of Ascot, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, and, these will be shared with the team.

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Review from J W (Power of Attorney of Resident) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience

I have power of attorney for a resident at Gracewell and I am more than satisfied with her treatment. The staff are always very friendly and helpful.

Reply from Stella Putt, General Manager at Signature at Ascot

Thank you for taking the time to share your experience of Gracewell of Ascot.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

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Review from Karen D (Daughter of Resident) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience

Dad has settled in really well. All staff have made a great effort in making sure he is looked after. It is a really friendly and relaxed place but sticks to professional standards.

Reply from Stella Putt, General Manager at Signature at Ascot

Thank you for taking the time to share your experience of Gracewell of Ascot.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

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Review from Tricia H (Friend of Resident) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience

In the 5 or so visits I have made to Gracewell of Ascot, the impression I have is of a caring community of friendly professional staff. My friend is still struggling with her changed life but her feedback is generally positive, which is good to hear. Where I have not chosen a rating, I don't feel qualified

to comment and my grading for food is entirely based on feedback.

Reply from Stella Putt, General Manager at Signature at Ascot

Thank you for taking the time to share your experience of Gracewell of Ascot.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

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Review from Carol S (Daughter of Resident) published on 25 July 2019
Submitted via Website • Report

Overall Experience

My Mother had respite care whilst we went on holiday.
The whole experience for my Mother was a complete joy! The rooms were fantastic, so clean and well-appointed.
The food and presentation of the food were up to restaurant standard.
The staff were very kind and obliging.
The entertainment was excellent.
So

much so my Mother is going into Gracewell in August for another respite term.
If my Mother had to go into care for whatever reason she has said that she only wants to go into Gracewell.
Myself it is so nice to be able to go away on holiday with peace of mind that my Mother is in a beautiful place with a great team.
Very big thank you.

Reply from Stella Putt, General Manager at Signature at Ascot

Thank you for taking the time to share your experience of Gracewell of Ascot.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

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Review from Gill J (Daughter of Resident) published on 12 June 2019
Submitted via Website • Report

Overall Experience

My parents spent two weeks in Gracewell while the rest of the family had a holiday. Gracewell is very clean and luxurious. My parents were very well looked after and fed well. There were lots of activities they were encouraged to join in. The staff were lovely and obviously take pride in their roles.

Mum suffers with dementia and can on occasions vent her frustrations on Dad. We mentioned this to Gracewell and they did all they could to deal with this, giving Dad a welcome break.

Reply from Rozina Ali, General Manager at Signature at Ascot

Thank you for taking the time to share your experience of Gracewell of High Wycombe.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

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Review from Marcus C (Son of Resident) published on 13 February 2019
Submitted via Website • Report

Overall Experience

This is a lovely new home in a great location with very friendly and helpful staff and with really strong care ethics. I have been delighted with the care of my mother and both the activities and the standard of food. The rooms are beautiful and the thought that goes into looking after each resident

excellent, especially for dementia. I would thoroughly recommend this home.

Reply from Marketing, Marketing at Signature at Ascot

Thank you for taking the time to share your experience of Gracewell of Ascot.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Ascot Team.

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Review from Kim L (Daughter of Resident) published on 27 November 2018
Submitted via Postal Card • Report

Overall Experience

I have been very happy with the care and support given to dad in his stay at Gracewell of Ascot. Communication about his care is excellent and I'm always kept up to date.
Staff give good person-centred care to dad.

Reply from Marketing, Marketing at Signature at Ascot

Thank you for taking the time to share your experience of Gracewell of Ascot.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Ascot Team

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Signature at Ascot

Care Provided by Signature at Ascot

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Funding & Fees Guide for Signature at Ascot

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