Signature at Ascot

Burleigh Road, Ascot SL5 7LD
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9.8 89 Reviews
  • Signature at Ascot, Ascot
Signature at Ascot is a purpose-built residential, nursing and dementia care home based in the heart of the local community, opposite Ascot Racecourse and within walking distance of the High Street and Ascot Railway Station.

The home offers 24-hour on-site care, stylish bedrooms with ensuite wet-rooms and a number of lounges and terraces for residents to enjoy. Residents receive a tailored care plan, personalised with their individual needs in mind. The experienced team members treat individuals with dignity and respect.

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Care Provided by Signature at Ascot

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Stefanel Cocioaba (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (80)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 4

Funding & Fees Guide for Signature at Ascot

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking is available on site.


Signature at Ascot Reviews (89)

Total of 89, showing 81-89
9.8

Signature at Ascot has a Review Score of 9.8 (9.835) out of 10, based on 42 reviews in the last 2 years. Over all time Signature at Ascot has 89 reviews.

Overall Experience

  • 78
  • 11
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Date Published

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Review from J D (Sister of Resident) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved my sister from another care home to Gracewell.
She improved immediately. The food was so tasty, that she put on weight. The care is excellent - she is very happy in herself, although unable to communicate; is smiling and laughing all the time.

Reply from Stella Putt, General Manager at Signature at Ascot

At Gracewell of Ascot, our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team we strive to achieve a sociable and comfortable community our residents can call home. We are so happy to see the improvements made by your sister.


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Review from J S (Daughter of Resident) published on 28 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my father has received in Gracewell of Ascot. Following a trial period, he decided to move in as a permanent resident.
The nursing, care, activities and housekeeping teams work really well together to support and look after residents to a very high standard.
The management
team are very approachable and helpful.
I would highly recommend others to view this care home.

Reply from Stella Putt, General Manager at Signature at Ascot

Here at Gracewell of Ascot, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, and, these will be shared with the team.


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Review from J W (Power of Attorney of Resident) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have power of attorney for a resident at Gracewell and I am more than satisfied with her treatment. The staff are always very friendly and helpful.

Reply from Stella Putt, General Manager at Signature at Ascot

Thank you for taking the time to share your experience of Gracewell of Ascot.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


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Review from Karen D (Daughter of Resident) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has settled in really well. All staff have made a great effort in making sure he is looked after. It is a really friendly and relaxed place but sticks to professional standards.

Reply from Stella Putt, General Manager at Signature at Ascot

Thank you for taking the time to share your experience of Gracewell of Ascot.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


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Review from Tricia H (Friend of Resident) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the 5 or so visits I have made to Gracewell of Ascot, the impression I have is of a caring community of friendly professional staff. My friend is still struggling with her changed life but her feedback is generally positive, which is good to hear. Where I have not chosen a rating, I don't feel qualified
to comment and my grading for food is entirely based on feedback.

Reply from Stella Putt, General Manager at Signature at Ascot

Thank you for taking the time to share your experience of Gracewell of Ascot.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


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Review from Carol S (Daughter of Resident) published on 25 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother had respite care whilst we went on holiday.
The whole experience for my Mother was a complete joy! The rooms were fantastic, so clean and well-appointed.
The food and presentation of the food were up to restaurant standard.
The staff were very kind and obliging.
The entertainment was excellent.
So
much so my Mother is going into Gracewell in August for another respite term.
If my Mother had to go into care for whatever reason she has said that she only wants to go into Gracewell.
Myself it is so nice to be able to go away on holiday with peace of mind that my Mother is in a beautiful place with a great team.
Very big thank you.

Reply from Stella Putt, General Manager at Signature at Ascot

Thank you for taking the time to share your experience of Gracewell of Ascot.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


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Review from Gill J (Daughter of Resident) published on 12 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents spent two weeks in Gracewell while the rest of the family had a holiday. Gracewell is very clean and luxurious. My parents were very well looked after and fed well. There were lots of activities they were encouraged to join in. The staff were lovely and obviously take pride in their roles.
Mum suffers with dementia and can on occasions vent her frustrations on Dad. We mentioned this to Gracewell and they did all they could to deal with this, giving Dad a welcome break.

Reply from Rozina Ali, General Manager at Signature at Ascot

Thank you for taking the time to share your experience of Gracewell of High Wycombe.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


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Review from Marcus C (Son of Resident) published on 13 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely new home in a great location with very friendly and helpful staff and with really strong care ethics. I have been delighted with the care of my mother and both the activities and the standard of food. The rooms are beautiful and the thought that goes into looking after each resident
excellent, especially for dementia. I would thoroughly recommend this home.

Reply from Marketing, Marketing at Signature at Ascot

Thank you for taking the time to share your experience of Gracewell of Ascot.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Ascot Team.


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Review from Kim L (Daughter of Resident) published on 27 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy with the care and support given to dad in his stay at Gracewell of Ascot. Communication about his care is excellent and I'm always kept up to date.
Staff give good person-centred care to dad.

Reply from Marketing, Marketing at Signature at Ascot

Thank you for taking the time to share your experience of Gracewell of Ascot.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Ascot Team


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Current Review Score: 9.8 (9.835)

Overview of Review Score

The Review Score of 9.8 (9.835) out of 10 for Signature at Ascot is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 42 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.835 for Signature at Ascot is calculated as follows: ( (421 Excellents x 5) + (68 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 496 Ratings = 4.835

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Signature at Ascot is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 42 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (6)

Stefanel

Stefanel Cocioaba

Job Title: General Manager

Joined: 2024

At Signature at Ascot, I ensure that we provide the highest quality of care in a luxury environment.


I have served the healthcare sector for many, many years since starting my career as a Care Assistant. Persevering and having a dedication to learning my responsibilities and duties has helped me ensure I meet every resident's need so that they are well-looked-after. Through my years in care, I have proudly worked alongside amazing team members with a genuine passion care and desire to serve.


As a people person, I strongly believe in my responsibility, integrity, kindness, compassion and doing whatever I can to help others. I am truly grateful that the care sector has allowed me to use these values in the workplace, especially at Signature at Ascot.


Tracy

Tracy Campbell

Job Title: Client Liaison Manager

My role is to help residents and their loved ones from their very first enquiry through to moving into our home. It can sometimes be a very difficult and emotional time with a huge transition for everyone involved. It gives me real pleasure to take people on a tour of our home and then see them settle in, make new friends and join in with activities that they were no longer able to do before coming here. I love seeing the smiles on the faces of residents' loved ones when they come to visit, knowing that they made the right decision to choose Signature. It's such a rewarding job!


Adi

Adi Suguvana

Job Title: Clinical Services Manager

I am delighted to be part of this amazing team at Signature at Ascot. Nursing has been my life, I have been a qualified Registered Nurse for may years and have worked in the NHS and have loved it. I worked in A&E, Cardiology, Respiratory, Surgical and was part of a Rehab team to facilitate discharge. I joined a nursing agency as well and looked after head trauma clients. Then I joined private care in 2018 and became a Clinical Services Manager. I have always wanted to join Signature, I am blessed to be part of a great organisation that believes in providing exceptional and award-winning care.


Bo

Bo Tse

Job Title: Wellbeing and Lifestyle Supervisor

With previous experience working in a care home as an Activities Coordinator, I have developed a strong passion for enhancing the daily lives of residents through engaging and meaningful activities. I am thrilled to join Signature because of its outstanding reputation for providing exceptional care and a warm, community-focused environment. In my role, I will be dedicated to creating enriching programmes that promote social interaction and wellbeing, helping both residents and their loved ones feel supported and connected.


Nicola

Nicola Lyon

Job Title: Business Admin Manager

I joined the team as Business Admin Manager and am responsible for the administrative and financial duties for the home. I ensure that you are greeted with a smile and looked after by the Reception Team here at Ascot. Prior to joining the team, I worked within the care environment as an Administrator for 13 years.


Merryl

Merryl Eagles

Job Title: Head Housekeeper

I have worked for Signature as a Head Housekeeper for many years. I enjoy all aspects of my role and take great pride in my work. I love making the residents' home look the absolute best it can. I’m thrilled to be part of this community and look forward to meeting everyone that make here their home.