The Chadwick Care Home

4-10 Ware Road, Hoddesdon EN11 9DU
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9.9 42 Reviews
  • The Chadwick Care Home, Hoddesdon
Nestled in the heart of Hoddesdon, The Chadwick is an impressive development that neighbours the idyllic Rye Park. The home enjoys an elegant purpose-built design, a selection of open plan living areas, and a stimulating lifestyle programme

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Care Provided by The Chadwick Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Manpreet Kaur (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (67)
    • Single Rooms with ensuite Wet Room (67)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Chadwick Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,295
    • Self-Funded Residential Dementia Care from £1,395
    • RESPITE Self-Funded Residential Care from £1,335
    • RESPITE Self-Funded Residential Dementia Care from £1,435
  • (these prices are only a guideline, please contact The Chadwick Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

The Chadwick Care Home Reviews (42)

Total of 42, showing 1-20
9.9

The Chadwick Care Home has a Review Score of 9.9 (9.883) out of 10, based on 15 reviews in the last 2 years. Over all time The Chadwick Care Home has 42 reviews.

Overall Experience

  • 32
  • 7
  • 1
  • 0
  • 2

Date Published

42
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4
15
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Review from Claire L (Daughter of Resident) published on 30 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was a resident from September 2023 to September 2024, it was a very tough decision to move Dad into a care home but I can honestly say it was the best decision we made. They have been absolutely amazing to Dad and have looked after him so well. The staff have all been so supportive and helpful.
Always making us so at home. I would definitely recommend The Chadwick to anyone.

Reply from Manpreet Kaur, Home Manager at The Chadwick Care Home

Thank you so much for your kind words, I will share your feedback with the team.


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Review from I W (Resident) published on 6 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy and content and feel attended to.
Staff are very respectful.
Also the manager has gone out of her way to help me.

Reply from Manpreet Kaur, Home Manager at The Chadwick Care Home

Thank you for your kind words, we will share this with staff.


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Review from Susan B (Niece of Resident) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 92-year-old aunt is a recent resident at The Chadwick. Having suffered a stroke in November 2023 she has been in 3 hospitals and 2 nursing homes. I wanted to find a home for her that was a home. The Chadwick hugs you as you walk in and the care and management is amazing. They have worked wonders
with my aunt and after almost 6 months of being bedbound she now enjoys visits within the care home in a wheelchair to the lounge, dining area and the garden. She has been given her dignity back and is very happy in herself. A fantastic place with happy residents.

Reply from Manpreet Kaur, Home Manager at The Chadwick Care Home

Thank so much for kind words and giving us 5 stars. I will share your feedback with the Chadwick team.


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Review from A T (Resident) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here at The Chadwick, happy with staff and manager, all the residents happy, very lucky, this was the best decision I have made.

Reply from Manpreet Kaur, Acting Home Manager at The Chadwick Care Home

Thank you so much for kind words, we will share them with The Chadwick team.


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Review from Christine D (Daughter of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, aged 97 years, has now sadly passed away recently after being a resident at The Chadwick Care Home since its opening five years ago.
Though I regularly visited Mum, living abroad as I do, the staff in my absence became family to her.
Very recently, my mother’s health declined due to frailty
of old age. The end-of-life care given to my mum during her passing was outstanding. The care and compassion shown by Mum’s carers gave me huge comfort as everything imaginable was thought of and I was constantly updated.
Mum’s carers went the extra mile and more, staying with her when they were off duty and caring for her also after her passing. They have been so very kind and I cannot adequately express my gratitude enough to all those who cared for my mum during her years at The Chadwick. Thanks must also go to management for being flexible with my arrangements to fly to the U.K. Everyone has done their utmost to help. Thank you so much.
If you are considering care for your loved one, recommended.

Reply from Manpreet Kaur, Home Manager at The Chadwick Care Home

Thank you so much, Christine and the Chadwick team is grateful for your kind words.


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Review from J D (Daughter of Resident) published on 6 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very nervous about moving my mother from a different lovely care home, but it was the right thing to do. They were well prepared for her arrival and she settled in very quickly. Carers are cheerful and encourage her to do more for herself. Intimate care is very respectful and dignified. I am not
a frequent visitor as I live away but I am so impressed that the staff at The Chadwick recognised me straight away and are ready to give me feedback about my mother. Staff I have not before are welcoming and I am very happy with my decision.

Reply from Manpreet Kaur, Acting Home Manager at The Chadwick Care Home

Thank you very much for your kind and honest feedback, I will share it with the staff.


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Review from Bruno A (Son of Resident) published on 31 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all amazing, looking after Mum, knowing she is loved and cared for is so good to know. Every time I visit Mum is always happy.

Reply from Manpreet Kaur, Home Manager at The Chadwick Care Home

Thank you for your kind feedback, We will be sharing this with the team.


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Review from Heather S (Resident) published on 14 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the Chadwick Care Home is overall a happy and safe place to live. The manager is very caring, knows all the residents and talks to them about their needs. She frequently leaves her desk to observe what is going on. Residents know that they talk to her-she is very approachable. Staff seem to like
her and take her suggestions on board. The food is good and the entertainment staff arrange activities to help the stay go quickly.

Reply from Manpreet Kaur, Acting Home Manager at The Chadwick Care Home

Thanks, you have been an amazing support, we appreciate your involvement and we are so lucky to have you stay with us at The Chadwick.


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Review from Angela B (Daughter of Resident) published on 10 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t thank them enough for all the help they have given my mother, it has given us peace of mind to know she is well taken care of. We wouldn’t have been able to cope with all her health issues caused by dementia. They all have so much patience with her and are trying so hard to make her life less
stressful.

Reply from Manpreet Kaur, Acting Home Manager at The Chadwick Care Home

We really appreciate your time for your review and we will pass the comments to the team.


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Review from Peter M (Husband of Resident) published on 16 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is in care at The Chadwick Care Home and she is totally blind and is very unwell. She is 70 years old. She is treated with great dignity and well cared for at all times. The management is very caring and kind to all in the home and have been good to me and my wife. That is a good thing in this
day and age, for all to look up to the best. "My love to all".

Reply from Manpreet Kaur, Acting Home Manager at The Chadwick Care Home

Thank you so much for sharing your experience and rating the home.


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Review from James S (Grandson of Resident) published on 13 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 95-year grandmother has moved into The Chadwick Care Home, staff and the nursing team are exceptionally polite, professional, patient, happy and smiling all the time.
The home is kept clean and very well maintained at all times, staff have empathy.
The activities on offer for Nan are created with
kindness and compassion and residents can join in at their leisure.
The catering options available are made with care and attention.
I would highly recommend this care home to anyone, we have been supported by a great team.

Reply from Manpreet Kaur, Acting Home Manager at The Chadwick Care Home

Thank you so much for your honest and kind review.


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Review from Lucy S (Granddaughter of Resident) published on 4 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I honestly can’t praise The Chadwick Care Home enough. They go above and beyond for my Nan and she wouldn’t be where she is today if it wasn’t for them and their amazing care team. They treat my Nan like their own and encourage her every day to get up into the lounge and join in all the fun. This means
so much to us as a family as she has the best time when she gives in and gets out of her room.
All the team are always so lovely, friendly and attentive. Nan is always well seen to with all her caring needs so promptly and nicely. All the staff always have a smile and the management team are always going out of their way to make sure Nan is thriving. Thank you Chadwick. I will recommend you to all my family and friends x

Reply from Manpreet Kaur, Acting Home Manager at The Chadwick Care Home

Thank you so much for the feedback and we appreciate you taking the time to share your rating; will definitely share it with the team.


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Review from Ian S (Son of Resident) published on 14 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 96 year old father was resident at The Chadwick for several weeks recently, initially on a respite basis. I would like to make it public how much he told me and my brother-he felt both safe and very well cared for by all at the home. Without mentioning names, it is readily apparent that there are
excellent members of staff working at the home who genuinely care and do their best for the residents. I would recommend the home to anybody needing such care and like to express my family's gratitude for all of their efforts in relation to my dear father.

Reply from Manpreet Kaur, Acting Home Manager at The Chadwick Care Home

Thank you so much for taking the time to leave us feedback, it was a pleasure to have Dad at the Chadwick.


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Review from Michael G (Friend of Resident) published on 14 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The only grumble I have is that most of your guests cut their musical teeth in the 60s and yet the speaker is playing Vera Lynn and Max Bygraves. I hope to drop in a few playlists soon. Your staff, however, are amazing, nothing is too much for them.

Reply from Manpreet Kaur, Acting Home Manager at The Chadwick Care Home

Thank you so much for your kind compliment to the staff. We are sure to pass it on. With regards to the music, we do play a large variety based on the needs, age range and personal choices of the residents. However, we will take note of your feedback. Once again, thank you for your feedback and kind words.


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Review from Gillian W (Daughter of Resident) published on 25 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to The Chadwick Care Home in November 2022. She has recently passed away. In the time she was a resident the carers looked after her so well. They were very kind and treated her with dignity and respect. I felt like they genuinely cared about her as an individual. Towards the end of her
life they were particularly supportive and were with her at the very end which is a source of great comfort to me. The home is warm and welcoming and very comfortable. I would highly recommend The Chadwick to anyone looking for a home for their loved one.

Reply from Manpreet Kaur, Acting Home Manager at The Chadwick Care Home

Thank you for reaching out and providing us with valuable feedback.


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Review from Allison W (Daughter of Resident) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't have asked for a better service of care for my mum. The carers provide a combination of professionalism and personal care, which gives me peace of mind, knowing that Mum is so well cared for. Thank you.

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Review from Joanne H (Respite Resident) published on 7 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful home and what wonderful staff! I really cannot praise this home, the staff, and our overall experience highly enough. Everyone is efficient but so very kind, and they make time to care for their residents. Whilst they are efficient, and professional, the warmth and love of their
jobs come through on every level. They treat their residents as people, understanding and listening to their needs, watching and anticipating changes in behavior. They really do get 'person-centered care'. The staff within the home and wider group offer advice and support to families and we have greatly benefitted from their recent dementia tour, as well as lectures on a general understanding of dementia and how to cope. The outreach into the community and are always on hand to answer questions or give advice. Thank you from our family.

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Review from Lola P (Respite Resident) published on 24 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad had the most wonderful stay here whilst we were on holiday. The manager and her team went above and beyond to make sure he was comfortable throughout his stay, with excellent food and facilities. Dad loved the gym and sitting in the garden area. Thank you so very, very much. See you again in the
summer.

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Review from Roy T (Son of Resident) published on 29 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my father walked out and did not return for 36 hours, everyone was really concerned for his wellbeing. After 3 hours, at the beginning, they phoned me to tell me of the situation and thereafter, they were in constant contact with me, along with the police, with updates on the searches. I cannot
praise them enough for their professionalism and personnel, even in their own time (off duty) phone calls, keeping me informed and offering support to me and in turn, to the family, until he was found safe and well.

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Review from Sue D (Daughter of Resident) published on 15 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Firstly I must say that the staff at the Chadwick are brilliant and care so much for their residents, they are working in very difficult times. I tried to have a chat with my old ma who suffers from dementia, COPD, arthritis and other problems, I tried 6 times today to get to speak to her but was either
told it was not convenient or no one picked up the phone on the floor or the phone just rang off even before a receptionist had answered. My brother phoned x amounts of times on Sunday and when he did get through to the floor was told that there was only 1 person manning that unit and could not pass the phone over to mum! All those poorly residents and 1 person to help them? Something is seriously wrong and it needs to be looked into.

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Current Review Score: 9.9 (9.883)

Overview of Review Score

The Review Score of 9.9 (9.883) out of 10 for The Chadwick Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.883 for The Chadwick Care Home is calculated as follows: ( (158 Excellents x 5) + (21 Goods x 4) ) ÷ 179 Ratings = 4.883

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Chadwick Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Jan 2021

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 14 Mar 2025

Private Residential and dedicated Dementia Care


Awards / Recognitions (3)

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Meet the Team (1)

Manpreet

Manpreet Kaur

Job Title: Acting Home Manager

Joined: 2023

Manpreet joined The Chadwick in April 2022. Before this, she has had significant experience in health and social care, beginning her career in 2013 as a Care Assistant. Since then, she has had experience in many different roles; Care Team Manager, Deputy Manager, and Care Manager. As well as her significant experience, Manpreet has developed her care knowledge and leadership skills, achieving a Level 5 Diploma in Health and Social Care. Manpreet believes that B&M has encouraged her personal and professional growth through training, and the many opportunities for development within the company that have advanced her career. She is excited to be part of the team who go above and beyond to support their residents.


Frequently Asked Questions about The Chadwick Care Home

What types of Care is The Chadwick Care Home registered for?

Older Person Care, Dementia, Respite Care & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Chadwick Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Chadwick Care Home have?

There are 67 Single Rooms.

What are the Facilities & Services at The Chadwick Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Chadwick Care Home to the centre of Hoddesdon?

0.7 mile(s) as the crow flies, distance by road may be significantly further.