Hallmark Banstead Manor

8 Brighton Road, Banstead SM7 1BS
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9.8 64 Reviews
  • Hallmark Banstead Manor, Banstead
Nestled in a peaceful area just a short walk from Banstead High Street, Hallmark Banstead Manor offers a place where residents can truly thrive. This 77-bed luxury care home is here to support residents with various needs, from residential to dementia, nursing, and respite care—with the essential covered under the comforting umbrella of Hallmark All-Inclusive.

Here, residents enjoy a mix of luxury and that warm feeling of home, all thanks to a caring team dedicated to supporting residents to live their day, their way with their bighearted approach. Life has its challenges as people age, but Banstead Manor values every little moment, focusing on residents and their loved ones right from the start.

Moving somewhere new can be daunting, but Banstead Manor makes an effort to keep things familiar. They welcome couples, try their best to bring in your furry friends, and always keep their doors open for visits from family and friends. The home offers various rooms tailored to different interests—whether it's a hair salon for a bit of pampering or a craft room to spark creativity, there's something for every resident to enjoy and maybe even discover new hobbies that bring them joy!

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Care Provided by Hallmark Banstead Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 77 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Veronica Henman (General Manager)
  • Admission Criteria
    • Privately funded, Local Authority, Social Services
    • Ages 55+
  • Room Information
    • Single Rooms (77)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (75)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2019
    • Last Refurbishment: 2019
    • Number of floors: 4

Funding & Fees Guide for Hallmark Banstead Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,900
    • Self-Funded Residential Dementia Care from £2,050
    • Self-Funded Nursing Care from £2,390

  • Our fees include: weekly appointments with our hairdresser / manicures or pedicures with our therapist / Chiropody service every 8 weeks . We also accept local authority funding with a third party top up.
  • (these prices are only a guideline, please contact Hallmark Banstead Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Hallmark Banstead Manor Reviews (64)

Total of 64, showing 1-20
9.8

Hallmark Banstead Manor has a Review Score of 9.8 (9.801) out of 10, based on 14 reviews in the last 2 years. Over all time Hallmark Banstead Manor has 64 reviews.

Overall Experience

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Review from Kerrie R (Granddaughter of Resident) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Came to see my nan for her birthday, the care home threw her a little party and got her gifts. It's a very family vibe they have their and always make the residents feel loved and special. This is an amazing care home and I would highly recommend them to everyone. They are amazing with the residents
and always have activities going on for them and the families are always made to feel welcomed and involved with everything. It has a home from home feeling and I wouldn't want my nan anywhere else.

Reply from Samantha Eyles, Customer Relationship Manager at Hallmark Banstead Manor

Thank you so much for your kind words. We work hard to create a relaxed, family feel to the home, whilst upholding all of our relationship centred values. We look forward to welcoming you and your family to the home again soon.


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Review from Kim D (Granddaughter of Resident) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is lovely the staff go above and beyond for there residents and also are so so wonderful with my children when we come to visit my nan / my children's great nan. Thank you guys for everything you do we appreciate you.

Reply from Samantha Eyles, Customer Relationship Manager at Hallmark Banstead Manor

Thank you for your lovely review. We love to have children visit the home and interact with our residents. If you haven't already, please feel free to join our Songs and Smiles Group for toddlers and their mummies on a Thursday morning!


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Review from Matthew H (Son of Resident) published on 23 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum received 6 weeks of respite care in June and July 2024 after breaking her arm. Mum's care from all the staff at Banstead Manor was outstanding. We wanted the best care for Mum and I've no doubt we got it. Mum received 24-hour help at Banstead Manor, the team there made her as comfortable as possible.
It helped our family knowing she was receiving the very best care. Thank you Banstead Manor for keeping all your promises.

Reply from Samantha Eyles, Customer Relationship Manager at Hallmark Banstead Manor

Thank you so much for this wonderful feedback. It means the world to all of us at Banstead Manor to know that we have made a difference and were able to help both you and your mum.


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Review from C S (Daughter of Resident) published on 10 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father's care has been exemplary. His needs and nursing have been to the highest standard. The staff are extremely friendly, helpful and attentive to any inquiries and questions and to the thorough care and guidance they give my father. My father's needs have increased dramatically during August
and the staff have gone the extra mile in every way possible. My father is happy and considers himself very much at home. Giving us as a family peace of mind.

Reply from Samantha Eyles, Customer Relationship Manager at Hallmark Banstead Manor

Thank you for such kind words. We are honoured to be able to care for your dad, who is such a special resident here at Banstead Manor.


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Review from G P (Friend of Resident) published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Banstead Manor is a special place. I visit an old friend regularly who has been a resident there for 18 months. His wife was there and died recently. I observed the care for both of them and I was continuously grateful for the standard of care she received. The staff-resident interaction is excellent
with good entertainment and activities. Visiting is fun, tea and cakes. Friendly staff and residents make my visits a joy.

Reply from Samantha Eyles, Customer Relationship Manager at Hallmark Banstead Manor

Thank you for your lovely review. It's been our honour and a pleasure to care for your dear friends and host you as our guest.


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Review from A R (Son of Resident) published on 23 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Banstead Manor for 2 years in November residing on Maple Mews. All Mum says is good things about Banstead Manor, myself included couldn't be happier with the care and all services provided for my mum. The social engagement mum loves she is well involved in all the activities and they
all go above and beyond to support my mum. Would always recommend Banstead Manor.

Reply from Samantha Eyles, Customer Relationship Manager at Hallmark Banstead Manor

Thank you so much for your lovely words. It's a pleasure to care for your mum and great to see her thriving in the community every day.


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Review from A B (Daughter of Resident) published on 16 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Banstead Manor is a first class example to all care homes. This calibre of attention, concern, dedication and kindness towards the comfort of others is worth at least 10 stars! Everyone on the team from the receptionists, to catering staff, nurses, carers, cleaners and managers were always ready to
listen to individual needs and did their utmost to follow through. Our family could not have found a better place for our elderly, ailing mother to spend her remaining months amidst their warm, gentle and friendly care.
We are forever grateful.

Reply from Samantha Eyles, Customer Relationship Manager at Hallmark Banstead Manor

Thank you so much for your kind words. Relationship-centred care is our ethos and something we believe makes all the difference.


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Review from C N (Daughter of Resident) published on 13 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident of Banstead Manor for three years up until her death in January 2024. She was extremely well cared for and very happy during those years. I can't fault any aspect of the care home. The staff are wonderful, caring, compassionate, and respectful and the residents are treated as
individuals. The lifestyle team work tirelessly to ensure there is never a dull moment and no excuse is needed for a celebration of one kind to another. Our family felt part of the Banstead Manor family and feel sad that we no longer have Mum there, but know we are always welcome to go back!

Reply from Samantha Eyles, Customer Relationship Manager at Hallmark Banstead Manor

Thank you so much for your kind words. We feel very lucky to have been able to care for your mother and support you and your family. Ylou are most welcome at Banstead Manor any time.


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Review from Deborah N (Daughter of Resident) published on 2 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Hallmark Banstead Manor for 3 years and in that time she has never once complained about any of the staff or her life in the home. However just after Christmas Mum suffered a stroke and was taken to hospital. The 'care' in the hospital was shockingly bad and we (my sister and myself)
witnessed serious neglect with patients, particularly when they had no family at their side. We were reaching rock bottom emotionally till 2 wonderful care providers arrived from Banstead Manor and managed to arrange for Mum to return to her own comfortable room. I cannot describe the relief and happiness we felt. Absolutely everyone employed at Banstead Manor was wonderful. The care was second to none. They really seemed to love our mum and made sure she was comfortable, clean, and hydrated. They called in the nurse, the district team and the doctor when needed and her meds were adjusted accordingly. My sister and I were extremely well cared for too with constant offers of food and drink.

Reply from Samantha Eyles, Customer Relationship Manager at Hallmark Banstead Manor

Thank you for your kind words. It was our privilege to care for you and your mother and we hope you will all remain a part of our community here at Banstead Manor.


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Review from T D (Son of Resident) published on 27 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful and friendly staff. The room and facilities are always clean and the food is of a good standard. Activities are okay although not enough excursions outside of the residence. Night-time care sometimes feels short of expectations.

Reply from Samantha Eyles, Customer Relationship Manager at Hallmark Banstead Manor

Thank you for your feedback. Our lifestyles programme is built with resident and relative involvement and we welcome all input. We will ensure that discussion around excursions is discussed in our next lifestyles forum to which all residents are invited.


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Review from D S (Daughter of Resident) published on 20 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault this home, the care my mother has received has been great. It's taken my mother a while to settle due to her dementia but all the care staff, the admin team and the manager have gone above and beyond to help settle, include her in all activities and care for her very patiently and kindly.
The food is great, lots of variety and the home is clean and a lovely environment to live. Definitely recommend this home for your loved ones.

Reply from Samantha Eyles, Customer Relationship Manager at Hallmark Banstead Manor

Thank you for your kind words. It means the world to us that we have been able to help your mum and we will always look for ways to improve her life and all of the residents at Banstead Manor.


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Review from Judy C (Sister of Resident) published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have worked in care homes myself, but Banstead Manor Care Home goes that extra mile to treat each resident and visitor with dignity, care and attention to one's needs. The entertainment and care staff are diligent and welcoming, as is the exceptional team as a whole. The receptionists are always helpful;
one even let my sister use her cardigan when we were going out, and my sister didn't want to go to her room. The decor and ambience are that of a five-star establishment and a joy to visit!

Reply from Samantha Eyles, Customer Relationship Manager at Hallmark Banstead Manor

Thank you so much for your kind words, Judy. We will share this feedback with the team; we know it will mean the world to them.


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Review from Bob S (Son of Resident) published on 9 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On arrival at Banstead Manor Care Home, you might be forgiven for thinking that you are entering a five star hotel. The environment is welcoming, the facilities excellent, and the level of care exceptional. A very well-managed care home.

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Review from R P (Son of Resident) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and facilities are very good. They clearly want to ensure all residents are looked after but also have a quality of life. It’s a pity there aren’t more male residents to keep Dad company. Staff are very professional and knowledgeable.

Reply from Lisa Rose, Customer Relationship Manager at Hallmark Banstead Manor

Thank you for such kind words, we enjoy what we do here at Banstead Manor which makes it easy for us. I know the Friday afternoon men’s club has been a big hit and hopefully we will see more gentlemen joining us in the future.


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Review from S B (Daughter of Resident) published on 2 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

- Care - Lifestyles and senior staff took the time to talk to me about mum. they
clearly knew her well and promised further feedback (yet to be received and
previously not always sent).


- Welcoming spaces for the family to wait whilst loved ones receive care.


- Ensuite not clean - stained

toilet and cupboard dirty.


- Mum is not ready for breakfast until 11:00 am. The dining area was then
messy and what choice was left was poor.


- Mum seated on her own for lunch and not given Valentine's sweets like others
as on soft food - alternatives necessary


Reply from Lisa Rose, Customer Relationship Manager at Hallmark Banstead Manor

Thank you for your feedback, we are always looking for ways to improve our home and our resident's experience. We will be in touch to understand any further improvements we can make and to discuss the matters you have highlighted. As a team, it's extremely important to us to get these things right and work with you to ensure mum's happiness.


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Review from Karen G (Daughter of Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went to Banstead Manor at the beginning of the lockdown. The receptionist and staff couldn't do enough to get through this period. Mum is well looked after by all staff and now things are back to normal, lots of activities to be part of if she wants. Medical care is extremely good or contacted
with any problem and acted on. I'm always kept up to date with care and changes to the home. Most importantly my mum is happy.

Reply from Lisa Rose, Customer Relationship Manager at Hallmark Banstead Manor

Thank you for taking the time to write Karen, we work hard to ensure all of our residents receive the highest quality of care within our home. Your recognition of this is appreciated by the whole team, and above all, it's so rewarding to hear that Mum is happy in her home here at Banstead Manor.


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Review from K H (Son of Resident) published on 13 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in Banstead Manor since July 2022 and seems to have settled in well, which is largely due to the caring and considerate staff. The facilities are excellent, and she seems to be kept busy and active during the day. I'm very pleased with our choice of home for Mum.

Reply from Lisa Rose, Customer Relationship Manager at Hallmark Banstead Manor

Thank you so much for your very kind words, it means so much to our team. We are so happy that Mum has settled in well, and that you are pleased with your choice to make Banstead Manor Mum's home.


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Review from Ian E (Son of Resident) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for Banstead Manor Care Home.
From the first communication, I was certain that this is where I would choose for my mother to reside. The home is bright, modern, immaculately clean, stylishly decorated and with superb facilities. The staff are friendly, caring and supremely
professional.
The menu is both varied and nutritious, and adaptable to the particular tastes of the resident. The grounds are beautifully maintained. The home provides a hairdressing and manicure service, and there is an impressive provision of entertainment.
More than all of this, BMCH provides me with peace of mind that my mother is receiving the very best of care.

Reply from Lisa Rose, Customer Relationship Manager at Hallmark Banstead Manor

Thank you Ian for your very kind words, we are so happy that we have been able to give you peace of mind. We love what we do here at Banstead Manor and it is wonderful to know we are having a positive impact.


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Review from Nadia C (Daughter of Resident) published on 12 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Well, what can I say about Banstead Manor? At the beginning of this year, we were given the dreaded news that my father was going to be evicted from his then-care home. As you can imagine this was such a stressful time for our family, not to mention actually having to move my dad. Having visited many
care homes, Banstead Manor stood out to us and, in hindsight, it was the best decision we ever made. Being the only family carer for my dad, I have built up some lovely relationships with all the carers at the home who I can only describe as exceptional. I have seen them interacting with my dad (who can be quite loud at times!) and they are so friendly, professional and approachable. They take so much time to get to know the residents and what will make them tick, and put together bespoke plans to ensure they are having a fulfilled life full of happiness and enjoyment. They even bought my dad a mini putting green so that he could practice his golf! Thank you, Banstead Manor!

Reply from Veronica Henman, General Manager at Hallmark Banstead Manor

Thank you Nadia for your lovely words, I have shared this with the team and it means so much to them. We love what we do here and that makes it a pleasure for us to find new ways to bring joy to the lives of our residents and their loved ones. You all add value to our wonderful community.


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Review from E J (Daughter of Resident) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 97-year-old mother moved to the nursing community at Banstead Manor in October 2021. My brother and I visited several care homes and this was the only one where we could imagine our mother being happy. We are so glad we made that choice. Completely bedridden, she has a spacious, sunny room and has
formed friendly relationships with the nurses and carers who have taken time to get to know her needs and wishes.
Mealtimes are an important part of my mother's day and she has described the food as 'exceptional'. Her frequent visitors are made to feel welcome by all the staff, and everyone who visits remarks on what a lovely care home this is. The very few occasions where standards have fallen short of the extremely high level we have become used to have almost always been due to unfamiliar agency staff. It has been reassuring to see how seriously these instances have been taken by management, and the efforts they are making to recruit more permanent staff to reduce reliance on agencies.

Reply from Ben Smith, Customer Relationship Manager at Hallmark Banstead Manor

Thank you for this wonderful feedback. The team have formed a beautiful relationship with Mum and we are so pleased you recognise the high standards of care delivered by the team here. I am pleased to announce our team have been successful in recent recruitment drives and our growing team has reduced agency needs to a minimum, we continue to recruit to reduce this further but remain committed to only recruiting the best team to ensure our standards remain as high as our residents deserve.


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Current Review Score: 9.8 (9.801)

Overview of Review Score

The Review Score of 9.8 (9.801) out of 10 for Hallmark Banstead Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.892 for Hallmark Banstead Manor is calculated as follows: ( (150 Excellents x 5) + (16 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 167 Ratings = 4.892

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.909 Points relating to the number of positive Reviews for Hallmark Banstead Manor is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4. 14 Positive Reviews ÷ 15.4 = 0.909

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 03 Mar 2025

Please contact the home for current vacancies


Awards / Recognitions (20)

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Meet the Team (1)

Veronica

Veronica Henman

Job Title: General Manager

Joined: 2020

I am the General Manager of Banstead Manor and have been with the home since before it opened. I have over 10 years of experience as a registered nurse and am pleased to use my clinical expertise to support my team to deliver exceptional care. I love my job and that I have the opportunity and privilege to have a positive impact on the lives of the residents, their loved ones and the team who care for them so well.


Our beautiful home and purpose-built facilities are just the surfaces, it’s our residents and team that make it such a special home.


Frequently Asked Questions about Hallmark Banstead Manor

What types of Care is Hallmark Banstead Manor registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hallmark Banstead Manor provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Hallmark Banstead Manor have?

There are 77 Single Rooms.

What are the Facilities & Services at Hallmark Banstead Manor?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hallmark Banstead Manor to the centre of Banstead?

0.3 mile(s) as the crow flies, distance by road may be significantly further.