Review from Valerie S (Daughter of Resident) published on 28 September 2020
Submitted via Postal Card • Report

Overall Experience

The care home has been brilliant in the Covid19 lockdown and safety for the residents seems to be paramount. My mother loves the carers, who all seem so caring and loving.

Reply from David Stallard, General Manager at Hallmark Banstead Manor

Thank you for taking the time to review Banstead Manor Care Home. Covid-19 is affecting everyone’s lives not least residents in a care setting and of course, their families but what it cannot dampen is Banstead Manor’s genuine sense of community and belonging. Your validation of what we do is very generous and greatly appreciated. We share the joy that Mum is safe and happy.

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Review from Priya T (Wife of Resident) published on 21 September 2020
Submitted via Website • Report

Overall Experience

We are so impressed by the staff at Banstead Manor. My husband suffers from a rare form of dementia which deeply impairs communication. We did not expect him to settle well in a care home, especially since his arrival coincided with lockdown and therefore no family visits and limited activities. The

carers have gone above and beyond in understanding his needs and making sure that he is occupied, well-groomed and well-fed. As a result, he is much calmer and more relaxed than we could have imagined would be possible in the circumstances. Since visits have now restarted we have been able to see first hand the level of care and attention that the staff provide. I have not as yet been able to go inside the home but from what I can see in photos it is very tastefully designed and well equipped. I am pleased that my husband is now taking part in more activities and is able to enjoy the garden. We greatly appreciate the regular detailed updates the staff send us.

Reply from David Stallard, General Manager at Hallmark Banstead Manor

Thank you for taking the time to review Banstead Manor Care Home.

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Review from Christine W (Daughter of Resident) published on 25 May 2020
Submitted via Website • Report

Overall Experience

My mother has been a resident in Banstead Manor since January 28th this year. During this time, staff have been extremely professional and accessible at all times. The ethos of the building is overall, in my experience, very good. Staff are cheerful and helpful.
The quality of food and the varied menu

is of a very good standard (I know because my mother is a very fussy eater).
The standard of hygiene is very high.
The decor is of a very high standard, and the overall impression of Banstead Manor is of comfort, warmth and care.
The standard of care is very high. My mother has commented on this many times: "They will do anything for you here".
Staff engagement is also very high. My mother often comments how friendly the care staff are (to which she means communicating with her readily).
The weekly activities provide a very wide range to meet most needs.
Overall, both my sister and I have been very impressed with Banstead Manor.

Reply from Emma Weller, Customer Relationship Manager at Hallmark Banstead Manor

Thank you for taking the time to review Banstead Manor Care Home. We are so pleased your Mother is happy at Banstead Manor.

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Review from Maya (Daughter of Resident) published on 8 April 2020
Submitted via Website • Report

Overall Experience

We looked at many care homes for my Dad and the Hallmark homes were by far the best. Banstead is a new home in the family and is truly outstanding. It is purpose-built, very tastefully decorated and spotlessly clean. It has the look and the facilities of a fancy hotel! The price is very reasonable,

including frequent treatments such as massages, manicures, haircuts and chiropody. The staff have all been lovely and have gone out of their way to make sure that my Dad settled in straight away. He has instantly become a valued member of the community. Due to the Coronavirus outbreak, we are not allowed to visit and the programme of activities has had to be reduced. However, the staff have been so kind as to keep us regularly updated and make sure my Dad gets a walk in the garden every day. I have not been able to try the food at Banstead but I hear it is very good and my Dad is enjoying all his meals and snacks.
We are so glad we found Banstead Manor!

Reply from Emma Weller, Customer Relationship Manager at Hallmark Banstead Manor

Thank you for taking the time to review Banstead Manor Care Home. We are so pleased your Dad has settled in here well, and that you enjoy the regular updates.

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Review from F H (Friend of Resident) published on 12 March 2020
Submitted via Postal Card • Report

Overall Experience

My mother in law's partner has moved into Banstead Manor early January. Attention to detail in initially assessing all the care needs, to sorting out any appointments, medication etc has been excellent. The home feels like a holistic home from home environment with the sitting rooms and eating areas

designed to feel like home. We have been very impressed.

Reply from Emma Weller, Customer Relationship Manager at Hallmark Banstead Manor

Thank you for taking the time to review Banstead Manor Care Home, and for your kind words.

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Review from P P (Friend of Resident) published on 10 March 2020
Submitted via Postal Card • Report

Overall Experience

I went to celebrate her 90th birthday with three other friends. We were given a separate room in which to have a splendid three-course lunch. It was served like a first-class hotel. We chatted with the staff and other residents. It was all beautifully organised but very relaxed, a bit like a very friendly

hotel, with care and medical facilities all to hand and everything was done to promote independence.

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Review from Jean S (Resident) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience

I have been so happy staying in Banstead Manor Care home, recovering from a hip fracture. The good nursing and care have been wonderful. Everyone makes you feel so happy. The food is delightful and there is a varied menu. I am sure I shall recover from my accident quickly. I shall never forget the kindness

shown to me at Banstead Manor Care Home. My friends enjoy visiting me here so much. You are so kind to my visitors. Thank you for all your help which is greatly appreciated.

Reply from Emma Weller, Customer Relationship Manager at Hallmark Banstead Manor

Thank you for taking the time to review Banstead Manor Care Home and for your kind words.

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Review from Liz B (Daughter of Resident) published on 24 February 2020
Submitted via Website • Report

Overall Experience

Just a few words to say how amazing Banstead Manor is. My husband and I looked at a few care facilities when it became obvious that Mum just couldn’t cope at home. As soon as we walked through the doors of Banstead Manor, we knew ‘this was it’! Absolutely perfect. I still feel like that every time

I visit. I had been battling for and with Mum, who has ever-worsening dementia. She was so resistant to any sort of help or care, but I can honestly say now that I could not wish for anything better for my mum. The staff are all lovely and more than kind. They really care. Mum is like a different person. She is kept busy and stimulated and she has her hair done at the salon. She has had her nails manicured, she takes part in the varied and many activities. There is even a cinema! She is happy and smiling. Something I haven’t seen for many a long year. She adores the whole team (as do I). I could go on and on and on and would be happy to endorse any aspect of Banstead Manor.

Reply from Emma Weller, Customer Relationship Manager at Hallmark Banstead Manor

Thank you for taking the time to review Banstead Manor Care Home. The team adore your Mum and are so glad she is part of the Banstead Manor Family.

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Review from A I (Daughter of Resident) published on 3 February 2020
Submitted via Postal Card • Report

Overall Experience

Lovely welcoming home with outstanding decor. Carers are very kind and treat Mum with respect and dignity. Reception staff are outstanding and always dealt with requests and concerns professionally. I feel relieved that Mum is receiving such good care.

Reply from Emma Weller, Customer Relationship Manager at Hallmark Banstead Manor

Thank you for taking the time to review Banstead Manor Care Home. We are so happy your Mum is settled here.

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Review from Emily S (Granddaughter of Resident) published on 15 January 2020
Submitted via Website • Report

Overall Experience

After visiting a few homes, when we left this visit we all walked out saying this is the one. The patience, love, devotion to all the residents has been so lovely to see and experience. We couldn't have wished for a more caring and loving environment, not to just the residents but also the family when

needed. This includes all the staff members. It is lovely that residents are able to move between floors and access all facilities if required. This is a new home so all the facilities are up to date, the rooms are very modern as is the rest of the home.

Reply from David Stallard, General Manager at Hallmark Banstead Manor

It is very rewarding for everyone at Banstead Manor knowing that in some small way we touched you with what is to us, our everyday. Supporting families is no less important to us than making a real difference for residents. Thank you for taking the time to share your experience.

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Review from Linda H (Daughter-in-law of Resident) published on 22 November 2019
Submitted via Website • Report

Overall Experience

The moment we wheeled Dad in through the doors, we knew we had found his new home. His shoulders visibly relaxed as we entered a light and airy space and were warmly greeted at reception. All of the staff were generous with their time in making sure Dad was choosing with no pressure but with all the

necessary information available. He found a room he loved and he “put his name on it”. He moved in a couple of weeks later with support and encouragement to make as many visits as he felt he needed. We have found all of the staff friendly, upbeat and helpful at all times. The building is new, designed for purpose and classily decorated with various communal spaces. The food is outstanding and available as a restaurant with no need for previous day tick lists. The move has given our family peace of mind that Dad is safe, secure and being exceptionally well cared for.

Reply from David Stallard, General Manager at Hallmark Banstead Manor

Thank you for taking the time to review Banstead Manor Care Home and providing such comprehensive feedback. I’m delighted to learn that your father is “at home” and the family feel reassured that the right choice was made.

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Review from K W (Daughter of Resident) published on 20 November 2019
Submitted via Postal Card • Report

Overall Experience

Very happy with the home. Excellent facilities and the staff are very helpful and kind.

Reply from David Stallard, General Manager at Hallmark Banstead Manor

The team will be very happy to know that they have met all your expectations by the generous 5 ratings but more importantly, are rewarded by helping to make a difference for your mother.

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Review from Chris B (Son of Resident) published on 20 November 2019
Submitted via Postal Card • Report

Overall Experience

Very impressive all round.

Reply from David Stallard, General Manager at Hallmark Banstead Manor

Thank you for taking the time to review Banstead Manor Care Home. We never lose sight of how difficult it can be for families, but trust that your vote of confidence in us means we have allayed any concerns.

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Review from D T (Resident) published on 13 November 2019
Submitted via Postal Card • Report

Overall Experience

Very impressed with 85% of what is offered. Staff are very helpful and caring. Activities like Tai Chi and seated exercise classes are very helpful and having hair and nails done weekly helps to keep life normal. My visitors enjoy coming to see me and appreciate the drinks and biscuits provided freely.

As it is new, there are obviously a few setbacks. My only worry is the laundry which isn't running 100% due to the naming of laundry items. I am still quite new but hopeful. I don't think I could have found anything better.

Reply from David Stallard, General Manager at Hallmark Banstead Manor

Thank you for your 85% rating indicating we have made a good start in a very short timeline. I am always one to recognise a challenge and the team, led by Fiona will rally round to ‘iron’ out any inconsistency in the laundry process.

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Review from Rosalind R (Resident) published on 13 November 2019
Submitted via Postal Card • Report

Overall Experience

This care home is extremely perfect in all aspects in all areas. I could not be happier!

Reply from David Stallard, General Manager at Hallmark Banstead Manor

It must be catching because we all have that ‘happy feeling’ in Banstead Manor. I’m sure its because we feel truly privileged to be a part of creating your home from home.

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Review from P M (Resident) published on 13 November 2019
Submitted via Postal Card • Report

Overall Experience

This is my fourth care home in three years and this is the best by far. Staff are all helpful with a smile and good fun and sense of humour. The manager is amazing - approachable, kind, caring and listens with positive action. Teamwork amazing. Rolls Royce of care homes at last.

Reply from David Stallard, General Manager at Hallmark Banstead Manor

It may not have been written in the stars but this somehow feels it was meant to be. I think I should be thanking you for adding such vibrancy and character into Banstead Manor, in addition to acknowledging the kind comments in your feedback review. That said, I see we do have work to do so onwards and upwards.

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Review from J B (Daughter of Resident) published on 7 October 2019
Submitted via Postal Card • Report

Overall Experience

I have found the home to be very welcoming. The staff are helpful, friendly and reassuring. Daily activities are arranged and family events have included a bbq and tea party.

Reply from David Stallard, General Manager at Hallmark Banstead Manor

We value all feedback and thank you for taking the time to submit this review. Although early days, we have thoroughly enjoyed the time together and feel sure there will be many memorable moments in the months and years ahead.

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Review from M L (Resident) assisted by family/friend published on 1 October 2019
Submitted via Postal Card • Report

Overall Experience

I am happy living here. Generally speaking, I think the care and support I get here is very good. If I need any help, I can press my button and someone will come to me, they will come and help me to get into bed. My room is very comfortable. The cleaners are very good at looking after my room and bathroom.

The food is always good. They always check the windows and doors every night, so I feel safe and secure.

Reply from David Stallard, General Manager at Hallmark Banstead Manor

We are grateful to receive such complimentary feedback and very happy too, knowing just how much you are enjoying all that Banstead Manor has to offer including a sense of complete safety and comfort.

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Review from B P (Daughter of Resident) published on 26 September 2019
Submitted via Postal Card • Report

Overall Experience

My mother has been in Banstead Manor for six weeks and so far overall, my experience of the home has been good. Of course, there is always room for improvement in all areas. The customer service management has been extremely helpful with sorting out everything for my mother with moving in. Also, the

staff have been extremely supportive in helping my mother to settle in as she does become extremely anxious about change. However, I have found in the area of maintenance to be rather slow eg, putting up shelving and pictures, hopefully this will be rectified. The reception staff are always helpful and go out of their way to sort out any queries.

Reply from David Stallard, General Manager at Hallmark Banstead Manor

Thank you for taking the time to review Banstead Manor Care Home. It is always helpful to receive feedback and I thank you for sharing your experience. It is particularly rewarding to learn that the team have been supportive of the moving process and of equal importance, reassuring to Mum throughout. I will ensure the final touches to create that home from home are completed.

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Review from C P (Daughter-in-law of Resident) published on 26 September 2019
Submitted via Postal Card • Report

Overall Experience

My father in law went into Banstead Manor Care from the 14th August 2019. He was quite frail. My husband and I went on holiday for 11 days. When we came back dad was like a new person. We can only praise the staff that look after him, they are doing a very good job. We are very happy dad has been able

to stay at this lovely home.

Reply from David Stallard, General Manager at Hallmark Banstead Manor

Thank you for taking the time to review Banstead Manor Care Home. I cannot thank you enough for submitting this review. I know the team feel privileged to be supporting your father-in-law and together with our community of residents, they are having a great time, particularly on the dance floor.

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