Our fees include: weekly appointments with our hairdresser / manicures or pedicures with our therapist / Chiropody service every 8 weeks . We also accept local authority funding with a third party top up.
Hallmark Banstead Manor has a Review Score of 9.9 (9.905) out of 10, based on 16 reviews in the last 2 years. Over all time Hallmark Banstead Manor has 66 reviews.
Review from Angela B (Sister of Resident) published on 26 September 2019
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Overall Experience
5.0 out of 5
Reply from David Stallard, General Manager at Hallmark Banstead Manor
Thank you for taking the time to review Banstead Manor Care Home. Your feedback is greatly appreciated and I am delighted to discover that we have excelled in all areas and that your sister is “extremely happy”.
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Review from Patricia A (Friend of Resident) published on 12 September 2019
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Overall Experience
5.0 out of 5
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Review from P V (Friend of Resident) published on 5 September 2019
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5.0 out of 5
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Review from Veronica A (Friend of Resident) published on 30 August 2019
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Overall Experience
5.0 out of 5
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Review from A C (Sister of Resident) published on 5 August 2019
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Overall Experience
5.0 out of 5
Reply from David Stallard, General Manager at Hallmark Banstead Manor
Thank you for taking the time to review Banstead Manor Care Home and for recommending Banstead Manor and for sharing your experiences of the care and hospitality on offer.
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Review from Marie D (Wife of Resident) published on 12 July 2019
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Overall Experience
5.0 out of 5
Reply from David Stallard, General Manager at Hallmark Banstead Manor
Thank you for submitting this review which we celebrate as a team in the knowledge that we are making a positive difference to you and your husband.
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The Review Score of 9.9 (9.905) out of 10 for Hallmark Banstead Manor is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.905 for Hallmark Banstead Manor is calculated as follows: ( (173 Excellents x 5) + (16 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 190 Ratings = 4.905
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Hallmark Banstead Manor is based on 16 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4, which has been reached with 16 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 23 Jul 2021
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 03 Mar 2025
Please contact the home for current vacancies
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Job Title: General Manager
Joined: 2020
I am the General Manager of Banstead Manor and have been with the home since before it opened. I have over 10 years of experience as a registered nurse and am pleased to use my clinical expertise to support my team to deliver exceptional care. I love my job and that I have the opportunity and privilege to have a positive impact on the lives of the residents, their loved ones and the team who care for them so well.
Our beautiful home and purpose-built facilities are just the surfaces, it’s our residents and team that make it such a special home.
