Barchester Queens Manor Care Home

565 Queensferry Road, Edinburgh EH4 8DU
Submit a Review
9.8 65 Reviews
  • Barchester Queens Manor Care Home, Edinburgh
Queens Manor Care Home has been specifically designed to provide high-quality residential care to older people, including individuals living with dementia. The home is located on Queensferry Road, near Edinburgh, and is about a 20 minute drive to the city centre.

Care and support is offered in a warm, homely and friendly environment. The team of qualified and dedicated staff focus on the individual needs of each person, and are committed to providing professional and respectful care, with the resident at the heart of everything they do.

The home's dedicated Memory Lane community provides high-quality care and support to individuals living with dementia and features small objects and reminders to help residents with reminiscence.

Luxurious facilities combined with highly trained staff ensures that each and every individual is given superior attention. There is 24-hour care, a welcoming environment, with delicious meals and daily activities, including a choice of therapeutic approaches. Together with the lively social calendar, these help to stimulate people's minds, and empowers them to approach their future in a positive way.

Show Barchester Queens Manor Care Home on the Map

Care Provided by Barchester Queens Manor Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Orthopaedic
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Margaret Ann Davidson (General Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barchester Queens Manor Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £2,030

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Queens Manor Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Barchester Queens Manor Care Home Reviews (65)

Total of 65, showing 1-20
9.8

Barchester Queens Manor Care Home has a Review Score of 9.8 (9.845) out of 10, based on 24 reviews in the last 2 years. Over all time Barchester Queens Manor Care Home has 65 reviews.

Overall Experience

  • 57
  • 7
  • 1
  • 0
  • 0

Date Published

65
2
10
24
41

Review from N W (Niece of Resident) published on 21 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Queens Manor showed an exceptional level of empathy and dedication during my aunts stay. Everyone was kind, responsive and gentle. My aunts dignity was at the forefront. I wholeheartedly recommend this care home and would not have wanted to be anywhere else at this difficult time. Thank you for
everything!

Reply from Margaret-Ann Davidson, General Manager at Barchester Queens Manor Care Home

Thank you for your review. We value all feedback as this helps us to improve our service. Your comments will be passed on to the Team: everyone works hard to deliver high standards of care and support and we are always delighted to receive such kind and positive feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda W (Daughter of Resident) published on 5 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family are delighted with all of the help that Barchester Queens Manor Care Home has given our mum. She has thrived dramatically since arriving in June. This has been due to the personal care and attention given to her by all of the staff. We are so pleased that she has got her sparkle back.
The
admin assistant, in particular, was a breath of fresh air when we needed help most and she has continued to be a positive influence for Mum and all of her visitors.

Reply from Margaret-Ann Davidson, GM at Barchester Queens Manor Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass your feedback to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Luke H (Son of Resident) published on 20 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a resident of Barchester Queens Manor in Edinburgh. She tried respite at other care homes and really, really didn't like them. Queens Manor is a qualitative step up from those other homes.
The home is not too big, and there doesn't appear to be a high turnover of staff, so residents have
the time to form meaningful relationships with individual members of staff.
Time and care are given to residents' individual needs and wants. My mum has been encouraged to bring things from her family home to make her new room her own. When my mum had a tumble, appropriate care and due thought were given before contacting emergency services. Despite the mess she left behind, her room was spotless when she got back there the next day.
Mum's been there for almost 6 months, and there's been no real issues at all during that time.

Reply from Jane Longstaff, On behalf of Queens Manor at Barchester Queens Manor Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L O (Granddaughter of Resident) published on 10 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran has been living at Barchester Queens Manor Care Home for two years now and it is nothing short of excellent. The attention to detail, commitment of staff and care given is second to none. We attended their event on Saturday and it was amazing. The event brought great memories back for my gran
and allowed us time to spend at an event as a family. Who knows if this would have ever happened without Queens Manor. Thank you.

Reply from Shannon Cullen, Senior Head of Lifestyle and Enrichment at Barchester Queens Manor Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I am also delighted that you enjoyed our event. I will pass on your feedback to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from I C (Relative of Resident) published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I attended the Queens Manor Fringe festival with my family, what a great day for everyone! My gran loved everything that was going on from the street act, canapes, cocktail bar and Jazz band. It was all lovely and well organised. Staff always go above and beyond at Queens Manor and they are all amazing.
If anyone is looking for a fun, caring and beautiful place to live, look no further than Queens Manor.

Reply from Jane Longstaff, On behalf of Queens Manor at Barchester Queens Manor Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L C (Daughter of Resident) published on 21 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum enjoyed the recent Fringe event where a wonderful jazz singer performed songs from the past. The host was witty and welcoming and the singer was accompanied by 2 excellent musicians. The home had gone out of its way to organise an entertaining afternoon with drinks and homemade snacks.
My mum
is a fairly recent resident and, as a dementia patient, lives on the first floor. Initially, she took part in some activities and was included in 2 outings which she enjoyed very much. Unfortunately, she doesn't always realise what is on offer and relies on family or members of staff to encourage her to participate.
Otherwise, we have been very happy with the care my mum is receiving and appreciate the hard-working staff and the care they give to the residents.

Reply from Jane Longstaff, On behalf of Queens Manor at Barchester Queens Manor Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rosalie J (Granddaughter of Resident) published on 24 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited with my Grandmother on their open day in May.
Staff were very welcoming and friendly along with great management.
The home offers plenty of opportunities for the residents.
The building was lovely and clean.
Would highly recommend it to anyone.

Reply from Shannon Cullen, Senior Head of Lifestyle and Enrichment at Barchester Queens Manor Care Home

Thank you for your review and your positive comments regarding our home and meal service. Everyone at Queens Manor works hard to deliver high standards of quality care at all times. I will pass on your feedback to the team. All the best!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G S (Son of Resident) published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care home is a new build, well-designed, clean and tidy.
More importantly, all the staff are friendly, polite and very caring.
How they do the job I don't know!

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Queens Manor Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alastair H (Son of Resident) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had my lunch with Mum today. Excellent food and service served in a small private lounge with a lovely view of the garden adjoining the home and its car park. Highly recommend dining in to avoid the chilly weather outside. Lunch by the way was mushroom soup and chicken supreme.

Reply from Shannon Cullen, Senior Head of Lifestyle and Enrichment at Barchester Queens Manor Care Home

Thank you for your review and your positive comments regarding our home and meal service. Everyone at Queens Manor works hard to deliver high standards of quality care at all times. I will pass on your feedback to the team. All the best!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Laura C (Ex Family Member) published on 15 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What an incredible home!
The manager and her team run a fantastic home. It’s warm, welcoming and very luxurious.
The staff were professional and curious.
I would highly recommend Barchester Queens Manor Care Home to anyone looking for a care setting.

Reply from Shannon Cullen, Senior Head of Lifestyle and Enrichment at Barchester Queens Manor Care Home

Thank you for your review and your positive comments regarding our home and team here, at Queens Manor, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team. All the best!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K R (Daughter of Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came into Barchester Queens Manor Care Home for four weeks respite and was so happy she stayed! The staff were very welcoming and the surroundings are very attractive, immaculately clean and comfortable. Mum settled immediately and enjoyed all the activities. The staff are extremely caring and friendly
and welcome family and friends. A big thank you to them all for a job well done.

Reply from Shannon Cullen, Senior Head of Lifestyle and Enrichment at Barchester Queens Manor Care Home

Thank you for your review and your positive comments regarding our home and team here at Queens Manor who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team. All the best!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rebecca H (Great-Niece of Resident) published on 5 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My great-aunt has stayed in Queens Manor Care Home from June 2022 and loves it. She wasn't getting enough social interaction at home and Queens Manor is a hive of activity with something always going on. Their recent Fringe Event was great and offered something for everyone. The food has good variety
and the care and compassion shown is second to none in the area. 100% recommend.

Reply from Shannon Cullen, Senior Head of Lifestyle and Enrichment at Barchester Queens Manor Care Home

Thank you for your review and your positive comments regarding our home and team here at Queens Manor who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team. All the best!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Amy O (Friend of Resident) published on 29 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a wonderful care home for anyone considering becoming a resident. The facilities are quite unmatched making it a clear front-runner when looking into options in and around Edinburgh. What really stands out is the level of care and attention given by each department.
They seem to be very inclusive
when considering meal options, activities, and level of care.
Would absolutely recommend going for a look around and speaking to the team if you are interested in this location.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Queens Manor Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P S (Mother-in-law of Resident) published on 29 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I see all the staff working together for the residents, whether it be the everyday get-together or in memory lane.
Respect and dignity are very much a high priority for each and every resident.
Commitment to quality of care, as there is a resident questionnaire and discussion group weekly.
Compassion
and improving lives, I personally agree and witness - lots of opportunities for events happening. With the care that is taken with our loved ones overspills to the family members, we feel overwhelmed with the fact that we are as one and kept informed frequently. This is a very high standard of care.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Queens Manor Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joe G (Friend of Resident) published on 26 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

One of the best-managed healthcare facilities I have ever experienced. Kind, compassionate, skilled care consistently delivered.

Reply from Shannon Cullen, Senior Head of Lifestyle and Enrichment at Barchester Queens Manor Care Home

Thank you for your review and your positive comments regarding our home and team here at Queens Manor who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team. All the best!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ellyn G (Daughter of Resident) published on 26 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved into the care two weeks ago, the staff have been fantastic, making sure the transition from hospital to care home went smoothly.
His room is lovely and very homely, he has lost a lot of weight whilst in hospital but the food at Queens Manor Care Home is excellent and he likes the choices
on the menus.
The staff have been very helpful too, even tagging all his clothes which was a great help to his family. Special thanks to the senior carer for sorting out his medication.
Would definitely recommend the home in the future.

Reply from Shannon Cullen, Senior Head of Lifestyle and Enrichment at Barchester Queens Manor Care Home

Thank you for your review and your positive comments regarding our home and team here at Queens Manor who work hard to deliver high standards of quality care at all times. We are delighted that your dad is setting in well and I will pass on your feedback to the team. All the best!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Valerie C (Resident) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an exceptionally good care home. The staff are beyond equal and I would have no hesitation in recommending it to friends or family. The level of the home sets an excellent example and this is mirrored right down to the cleaners. The food is good but it is a struggle for staff to meet budgets
at the current time.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Queens Manor Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan B (Daughter of Resident) published on 10 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has now been at Queens Manor for three years. All the staff are lovely and Dad is very well cared for. It's very comforting to know that Dad is safe and happy. There is plenty of activities throughout the week to keep everyone entertained. My sister, brother and I are very happy we chose Queens
Manor for Dad.

Reply from Shannon Cullen, Senior Head of Lifestyle and Enrichment at Barchester Queens Manor Care Home

Thank you for your review and your positive comments regarding our home and team here at Queens Manor, who work hard to deliver high standards of quality care at all times. we are delighted that your dad enjoys his time here with us and I will pass on your feedback to the team. All the best!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ellen F (Resident) published on 12 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home has provided so much care and carers that give so much to us all. The entertainment is superb, with plenty of choice of things to do. The food is excellent with good choices. This place has helped me to find myself again and get my life back together. A big thank you.

Reply from Shannon Cullen, Senior Head of Lifestyle and Enrichment at Barchester Queens Manor Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team here at Queens Manor, who work hard to deliver high standards of quality care at all times. we are delighted that you enjoyed your time here with us and I will pass on your feedback to the team. All the best!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Valerie D (Resident) published on 10 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, I am happy here. There is a good atmosphere and the staff are helpful and happy despite being hard worked due to shortages, which may be why it has taken so long to get baths and hair washes at regular intervals. I have a good room with access to a spacious outside area and am able to indulge
in gardening activities. I appreciate having my own desk and bookcase which allows me to continue with various projects via the internet.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Queens Manor Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.845)

Overview of Review Score

The Review Score of 9.8 (9.845) out of 10 for Barchester Queens Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.845 for Barchester Queens Manor Care Home is calculated as follows: ( (250 Excellents x 5) + (25 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 284 Ratings = 4.845

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Queens Manor Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 19 Apr 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (13)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (8)

Margaret-Ann

Margaret-Ann Davidson

Job Title: General Manager

Joined: 2024

Thank you for taking the time to look further into what we have to offer to you or your loved one. Here is an opportunity to look at some of our staff team in the home, who all play a vital role in day-to-day life.


I joined the home in February 2024. I worked in administration and childcare - including additional support needs, and running a registered childcare service, before joining the private care home sector in 2010. I have worked as a nursing home manager since 2015.


I have 14 years of experience working with older people and those living with Dementia and am passionate about ensuring all of our residents receive the best possible care and experience alongside my team look forward to welcoming you to our home.


Coral

Coral Wiltshire

Job Title: Deputy General Manager

Joined: 2019

Hi, my name is Coral and I am Deputy General Manager here at Queens Manor.


I began working with Barchester when Queens Manor first opened after I moved up to Edinburgh from Swindon. I started working in care as helping others and making a difference gives me purpose and drive and I continuously strive to improve my skill set every day so that the residents receive the best possible care and so that I can lead the team well – After being promoted to Head of Unit and now after a very successful interview period, I have now been promoted to Deputy General Manager and I am super excited for the future here at Queens Manor.


I love getting to know the residents, their families and I love the partnerships I’ve made with my colleagues and the wonderful team here.


Hayley

Hayley Eaton

Job Title: Administrator

Joined: 2019

Hi, my name is Hayley, and I am the Administrator here at Queens Manor.


I have experience working in the care sector since 2006 both clinically and administratively; this has given me a great insight into the needs and desires of people moving into a care community. I started working at Queens Manor in 2018 as the home administrator and worked together with the concierges to ensure the smooth running of the home.


I love that I can work in a job I enjoy with a great team and I feel privileged to be part of this flagship home.


Shannon

Shannon Cullen

Job Title: Senior Head of Lifestyle & Enrichment

Joined: 2021

Hi, my name is Shannon and I am Head of Lifestyle and Enrichment here at Queens Manor. I have come to Queens Manor with 6 years of experience in the planning, activities and events sector.


I ensure that I and the team get to know each resident's preferences so that we can deliver a person-centred programme of events and activities within the home - Including activities that positively impact physical, emotional and mental wellbeing. I strongly believe that creating great moments and memories for our residents and embracing their individuality with tailor-made activities is the way forward.


In an era of developing technologies, we are using new ways of reaching out to family and friends - through Zoom, Skype and Facebook Portal. We hope that our residents never feel alone or too far away from their loved ones this way. Each day I like to ensure that our residents enjoy themselves in a calm, stimulating and fun environment, whilst creating bonds with each other and staff.


Raymond

Raymond Thomson

Job Title: Head Chef

Joined: 2021

Hello! My name is Raymond Thomson and I am the Head Chef at Queens Manor Care Home.


Here at Queens Manor, we provide a wonderful choice of beautiful, delicious and nutritious dishes. The food and dining experience at Queens Manor is recognised as an integral part of the lifestyle here at the home and I am committed to working alongside the Head of Lifestyle to ensure that our residents needs and expectations are not only met, but exceeded.


When I was a child I spent a lot of time with my brother, who was a chef – this is how I caught the Chef Bug and from here I dedicated my time to developing my skills and becoming great at what I do!


Having a background in hotels, weddings and events I have the knowledge and experience to cater to our residents individual dietary needs, as well as the creativity to ensure that our mealtimes are also exciting times!


Kathleen

Kathleen Wallace

Job Title: Concierge

Joined: 2018

Hi, my name is Kathleen, and I am the concierge here at Queens Manor.


I have had a long history of working with the public and felt that it was time for a new challenge in my life. Every day is different here at Queens Manor, no two days are ever the same. It has been wonderful getting to know the team as it grows and develops.


The best part of my job is meeting new people, showing them what we provide and getting to know each person well as they move in and become part of Queens Manor Community


Jennifer

Jennifer Rice

Job Title: Team Leader

Joined: 2022

My name is Jennifer and I am one of the Team Leaders here at Queens Manor. My role is to ensure that all of the residents are receiving the care and service that they deserve – this ranges from personal care to lifestyle choices. Having worked in care settings for over 17 years, I bring with me a wealth of knowledge to ensure that expectations are not only met, but exceeded.


One of my favourite parts of working at Queens Manor is definitely talking to the residents and hearing about their life stories – It is truly amazing to hear everyone’s backgrounds and different spiritual, cultural and professional travels.


I always say choose a job you love & you will never work a day in your life, and this very much remains true for my role at Queens Manor.


Nicoleta

Nicoleta Mitchell

Job Title: Head Housekeeper

Joined: 2022

My name is Nicoleta and I am the Head Housekeeper at Queens Manor.


When asked what my favourite part of my job is, I really struggled to think of just one thing. If I had to choose, I would say building relationships with the residents and my colleagues.


Frequently Asked Questions about Barchester Queens Manor Care Home

What types of Care is Barchester Queens Manor Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Barchester Queens Manor Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Barchester Queens Manor Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Barchester Queens Manor Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Queens Manor Care Home to the centre of Edinburgh?

4.5 mile(s) as the crow flies, distance by road may be significantly further.