Barchester Queens Manor Care Home

565 Queensferry Road, Edinburgh EH4 8DU
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9.8 65 Reviews
  • Barchester Queens Manor Care Home, Edinburgh
Queens Manor Care Home has been specifically designed to provide high-quality residential care to older people, including individuals living with dementia. The home is located on Queensferry Road, near Edinburgh, and is about a 20 minute drive to the city centre.

Care and support is offered in a warm, homely and friendly environment. The team of qualified and dedicated staff focus on the individual needs of each person, and are committed to providing professional and respectful care, with the resident at the heart of everything they do.

The home's dedicated Memory Lane community provides high-quality care and support to individuals living with dementia and features small objects and reminders to help residents with reminiscence.

Luxurious facilities combined with highly trained staff ensures that each and every individual is given superior attention. There is 24-hour care, a welcoming environment, with delicious meals and daily activities, including a choice of therapeutic approaches. Together with the lively social calendar, these help to stimulate people's minds, and empowers them to approach their future in a positive way.

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Care Provided by Barchester Queens Manor Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Orthopaedic
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Margaret Ann Davidson (General Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barchester Queens Manor Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £2,030

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Queens Manor Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Barchester Queens Manor Care Home Reviews (65)

Total of 65, showing 21-40
9.8

Barchester Queens Manor Care Home has a Review Score of 9.8 (9.845) out of 10, based on 24 reviews in the last 2 years. Over all time Barchester Queens Manor Care Home has 65 reviews.

Overall Experience

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  • 7
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Date Published

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Review from S D (Daughter of Resident) published on 22 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There is always a selection of activities available daily and a huge effort is put in by activity coordinators and staff. The mini-bus belongs to Queen Manor and I had thought Mum would be out in it weekly but there are 60 residents so a rota system is in place.
There is a lovely, secure sun trap of
a garden and some rooms have access straight onto this.
Lovely rooms with full-length windows and ensuite shower rooms. Sufficient space to manoeuvre a Zimmer frame or wheelchair around the bed to an armchair at the window (unlike some care homes). There is also a fancy spa bath along the corridor and my mum is delighted to have organised a twice-weekly slot for this.
Staff are friendly, helpful, and approachable and good relationships have been built.
My mum is settled, happy and safe and has lots of social stimulation – which she would not have got at home. She is part of a community and has made new friends and Friday drinks sound like the highlight of the week.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Queens Manor Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from D O (Partner of Resident) published on 8 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one, the staff have always been very professional and kind, efficient and gentle, generally making Barchester Queens Manor Care Home a very happy and friendly "home from home".
They have a good relationship with local GPs and district nurses.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Queens Manor Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from R P (Resident) assisted by family/friend published on 20 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Comfortable home, the staff is very pleasant and helpful. Food is acceptable but not always for personal choice, however on off days something is always available for me.

Reply from Shannon Cullen, Senior Head of Lifestyle and Enrichment at Barchester Queens Manor Care Home

Thank you for your comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team!


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Review from C S (Respite Resident) published on 28 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I stayed for 1 month, very tired on arrival after breaking my right wrist 2 weeks before. Gave me exactly the right support I needed and I appreciated three good meals a day which helped to build up my energy again. I needed a zimmer frame to practice my walking and was much more confident by the time
I went home. I would come again if I needed respite care and recommend it to others. Small criticism- the change from a jug to bottles of water made it difficult for the staff to keep up the supply and they were impossible to open.

Reply from Shannon Cullen, Senior Head of Lifestyle and Enrichment at Barchester Queens Manor Care Home

Thank you for your review. Many thanks for your kind words - it was lovely having you join the Queens Manor for a short time and we very much enjoyed having you stay with us. Please do feel free to pop in and say hello if you're passing. All the very best.


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Review from Colin C (Son of Resident) published on 3 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father became a resident at Queens Manor in September 2022 when he became unable to live safely at home due to severe mobility problems. My sister and I are so glad that we found Dad a place at Queens Manor as, from the initial admission process right through to Dad sadly passing away peacefully
at the home at the end of November, the love and care provided by all the staff were absolutely exemplary - and a great comfort to Dad and to the family.
It was always Dad's wish not to die in the hospital, and when the time came, the care team at Queens Manor kept him comfortable and administered palliative care so that he could remain at peace in his own room until the end. They sat with him day and night, and Dad said that the carers were like a family to him.
We cannot speak highly enough of our experience with the management and care team at Queens Manor, who exceeded our expectations every single day.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Queens Manor Care Home

Condolences to you and the family. Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from J F (Next of Kin) published on 26 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Queens Manor is a lovely-looking care home. I can say I was disappointed with a few things in the home which were not appropriate. I saw and learned a lot from visiting this care home. Some good some not so good. The look of the home gives a different impression of what it really is. A bit disappointed
to say the least.

Reply from Feedback Team, The Feedback Team at Barchester Queens Manor Care Home

Thank you for taking the time to write us a review. At Barchester we value all feedback and comments made to us so we can continuously improve our service. We would really like to talk to you more about your review, please contact us on QueensManor@barchester.com so we can look into your concerns further. Kind Regards, General Manager, Barchester – Queens Manor Care Home


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Review from J S (Wife of Resident) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband had to move from Queens Manor to a nursing home as his care needs increased. Queens Manor gave him excellent care and responded with expertise and sensitivity to his changing needs. The staff were great, always considerate and understanding. I think he enjoyed their good humour.
They also
gave me much kindness and support at a very difficult time. I miss them!

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Queens Manor Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Peter D (Son of Resident) published on 2 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In summary, this is a five-star care home with 5 star quality of care. I can highly recommend this home for its excellent facilities and the professional level of service provided by each member of staff.
It is a difficult decision to move to a care home either for the resident or the relatives. However,
Queens Manor has made this transition as easy and comfortable as possible. The staff are always friendly, welcoming and patient with each resident.
My father was a pioneer in the field of palliative medicine and always aspired to have good quality of palliative care to be provided in any care setting. He recently died at Queens Manor and I can verify that each member of staff provided top-quality palliative care. My Father was given the most dignified end of life care.
I and my family are very grateful for all the care and love provided by this exceptional care home.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Queens Manor Care Home

Condolences to you and the family at this difficult time. Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Carolyn C (Daughter of Resident) published on 26 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Queens Manor is a 5-star hotel but with caring staff. The home is spotless and very comfortable and with plenty of activities to keep the residents engaged. My mum went in for 2 weeks of respite in May and asked to go back on a permanent basis. Staff are brilliant at ensuring that all my mum's needs
are catered for. Highly recommended.

Reply from Shannon Cullen, Senior Head of Lifestyle and Enrichment at Barchester Queens Manor Care Home

Thank you for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team!


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Review from Al Y (Son of Resident) published on 7 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father sadly died in November 2020. My mother was already suffering from the onset of Alzheimer's and, after more than 60 years of marriage, the loss of her husband coupled with her cognitive degeneration meant that she was reliving this loss multiple times each day, all within her own home. It was
unsustainable but not unpredictable and, along with my two sisters, we had been researching quality care facilities into which my mother could move - the golden rule was always 'what would they have wanted' when making such a selection. After a considerable amount of research visits to multiple facilities, Queens Manor Care Home was, without doubt, the right decision. The quality of service and empathy shown, even prior to my mother's admission, was exemplary and, to date, that level of proactive care, service and compassion has continued. Indeed it is balanced by excellent communications both on a generic basis but also on a specific basis when I or my sisters call or visit.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Queens Manor Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Meg W (Daughter of Resident) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has Alzheimer’s, and after the death of my father in November, she was unable to stay in her own home. The family chose Queens Manor, and we could not be happier with the care given to Mum. She was anxious and confused after losing our Dad, but the staff have ensured that she is comforted, encouraged
to mix with other residents, and we can see that she has quickly become part of the Queens Manor family. One of the biggest issues for Mum was fear of being lonely at home, and we are comforted now that there is always someone looking out for her, she is eating well and taking part in activities. Memory Lane is wonderful for her.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Queens Manor Care Home

Thank you for your review, we are delighted your Mother has settled so well and as a family, you have peace of mind. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from A F (Daughter of Resident) published on 15 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 94-year-old Father moved into Queen’s Manor during lockdown as he needed a little more support. The staff have been so lovely and respectful towards him, enabling him to have a landline and PC put in, and making his room more homely with his familiar pictures and objects. It has been a massive transition
for my Dad but the staff have helped as much as they could and treat him as a ‘person’ as opposed to just an ‘old person’, if that makes sense. I would recommend Queen’s Manor very highly and my Dad seems to have settled in well now. He very much enjoys the food!

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Queens Manor Care Home

Thank you for your review and we are delighted that your father has settled into Queens Manor and enjoying the dining experience. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Edwin L (Respite Resident) published on 27 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a total of 31 days of hospital treatment over two stays in April and May, I attended your Edinburgh home for four weeks rest and recuperation. I got that, but much more. The food was excellent and the staff was so kind and helpful. In all the circumstances, given the government imposed restrictions
caused by the Coronavirus crisis, I was delighted with the way I was looked after.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Queens Manor Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Louise S (Daughter of Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At the start of the COVID Lockdown in March my mum fell, sustaining a knee fracture and a skin laceration. After living with me for a wee while we decided that Mum needed some long-term care until, if she wished to, she was able to return home.
The choice of Queens Manor was rapidly clearly the right
place - she was warmly welcomed by the carers and we were reassured on a daily basis how well she was settling in. She had to be isolated for 14 days initially but after that she was welcomed into the close, warm community of the home.
We have been unable to visit Mum due to lockdown restrictions, but numerous phone calls to Mum and to the carers have convinced us that she is comfortable, content and has now no wish to return home to manage alone when she can stay where she is to be fed, watered, entertained and even given a fabulous 93rd Birthday party yesterday.
It’s great to know that Mum is in loving, caring hands and we look forward to visiting very soon.

Reply from Sharon McGowan, GM at Barchester Queens Manor Care Home

Thank you for such lovely feedback, Louise. She has quickly become such a big part of the home and it is great to see how well mum is doing. We are looking forward to welcoming you all to the home, hopefully, sooner rather than later.


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Review from Derek R (Son of Resident) published on 19 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad became a resident at Queens Manor during the current Covid-19 situation.
I haven't been able to see him since he's moved in but this has made me much more aware of how fantastic the staff are. From the initial meeting with them which was helpful and informative, through to them settling my
dad in (everything from getting him a packet of his favourite sweets on arrival through to a birthday message video for me!) and from speaking to him how well he is enjoying the company and the surroundings.
Overall, given the stressful time it was, the team at Queens Manor couldn't have been more helpful and have had my dad's needs at the heart of everything they have done for him and me.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Queens Manor Care Home

Thank you for your review and your positive comments regarding the team despite the challenging period during this transition. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team. We look forward to welcoming you back as soon as possible.


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Review from Peter C (Grandson of Resident) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would more than highly recommend the Queens Manor.
My grandmother is currently staying at the Queens Manor for rehabilitation after a recent hip operation.
With the current global situation, I was extremely stressed and worried about where my grandmother would go. Speaking with the lovely Customer
Relations Manager, she has been more than a great help and has really gone the extra mile to help get my gran the right care.
Another member of staff has gone above and beyond making sure my Grandma has had lots of programmes to watch on the royals, making her very happy. She calls him her “boyfriend”.
All staff have been great on keeping me updated and accommodating my grandma's interests and needs.

Reply from Alison East, Customer Relationship Manager at Barchester Queens Manor Care Home

Thank you so much for your lovely review, we really appreciate your feedback. We’re all so fond of your Grandmother and she's struck up warm friendships with many of our residents and staff members. It’s been a pleasure getting to know her and finding out her interests and we’ve even learned a thing or two about the Royals! Thank you for deciding on Queens Manor for her care.


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Review from James S (Resident) published on 18 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident of Queens Manor for six months - my wife is also a resident here - she arrived 3 weeks before me. The day after I arrived we celebrated our 70th wedding anniversary and the home laid on a celebratory lunch with all the trimmings. I cannot speak too highly of the care and attention
we have received here. The carers are in a class of their own - they have ensured that whatever the time of night or day there is always a quick response to a summons. My wife who is partially disabled also has dementia, her carers cope with this admirably. Apart from the caring staff there are also specialist staff who organise activities - these are well-conducted and include visits outside the home (prior to the present lockdown)

Reply from Alison East, Customer Relationship Manager at Barchester Queens Manor Care Home

We all feel so very lucky that you and your lovely wife chose Queens Manor and we appreciate your valuable feedback. We will always ensure that you feel happy with the care provided to you both here in your home.


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Review from D D (Resident) published on 14 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Remembering this review is being given at a time of lockdown. Food good but limited similarly with activities invited by lifestyle team. The staff here are incredibly sensitive to the residents requirements. I am very moved by their attitude and concern for those in their care. The cleanliness must
be mentioned, I have visited many care homes in my life, some not quite fresh, maybe because of conditions. Q M staff are aware of this problem and constantly clean all areas.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Queens Manor Care Home

It is a very difficult period for everyone and I'd like to thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home despite the period, the team continue to work hard to deliver high standards of quality care at all times. I will pass on your feedback. We will continue to support those in our care during this unprecedented time, and if you have any ideas you'd like to see in our life enrichment programme, please do let us know.


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Review from Janice K (Daughter of Resident) published on 22 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Queens Manor has a fantastic team - we cannot thank them enough for all the care and compassion they gave to our Mum and us, particularly in the last week of her life. We'll never forget such kindness.

Reply from Alison East, Customer Relationship Manager at Barchester Queens Manor Care Home

Caring for your Mum and supporting your family throughout her stay was a pleasure and a privilege for us and we hope to still maintain our special relationship with you and the rest of the family. Many thanks for your lovely review.


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Review from Laraine M (Daughter of Resident) published on 14 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a resident here and I cannot commend the staff and management enough. Staff have been doing their utmost to keep the residents' spirits up, and to keep them safe. Staff and management have been brilliant at keeping us informed of the residents' wellbeing and activities. I cannot praise them
highly enough, they are superheroes. Remember to stay indoors, protect the NHS and care homes, save lives.

Reply from Alison East, Customer Relationship Manager at Barchester Queens Manor Care Home

Thank you so much for your lovely review of our home. As you know, we love caring for your Mum, and it's been a pleasure getting to know you all so well. We are missing your visits at the moment but very much appreciate the support of you and our other families at this time. Thank you again for your feedback, it's vital for us as a team, and helps us continuously improve on our care and service.


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Current Review Score: 9.8 (9.845)

Overview of Review Score

The Review Score of 9.8 (9.845) out of 10 for Barchester Queens Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.845 for Barchester Queens Manor Care Home is calculated as follows: ( (250 Excellents x 5) + (25 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 284 Ratings = 4.845

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Queens Manor Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 19 Apr 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (13)

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Meet the Team (8)

Margaret-Ann

Margaret-Ann Davidson

Job Title: General Manager

Joined: 2024

Thank you for taking the time to look further into what we have to offer to you or your loved one. Here is an opportunity to look at some of our staff team in the home, who all play a vital role in day-to-day life.


I joined the home in February 2024. I worked in administration and childcare - including additional support needs, and running a registered childcare service, before joining the private care home sector in 2010. I have worked as a nursing home manager since 2015.


I have 14 years of experience working with older people and those living with Dementia and am passionate about ensuring all of our residents receive the best possible care and experience alongside my team look forward to welcoming you to our home.


Coral

Coral Wiltshire

Job Title: Deputy General Manager

Joined: 2019

Hi, my name is Coral and I am Deputy General Manager here at Queens Manor.


I began working with Barchester when Queens Manor first opened after I moved up to Edinburgh from Swindon. I started working in care as helping others and making a difference gives me purpose and drive and I continuously strive to improve my skill set every day so that the residents receive the best possible care and so that I can lead the team well – After being promoted to Head of Unit and now after a very successful interview period, I have now been promoted to Deputy General Manager and I am super excited for the future here at Queens Manor.


I love getting to know the residents, their families and I love the partnerships I’ve made with my colleagues and the wonderful team here.


Hayley

Hayley Eaton

Job Title: Administrator

Joined: 2019

Hi, my name is Hayley, and I am the Administrator here at Queens Manor.


I have experience working in the care sector since 2006 both clinically and administratively; this has given me a great insight into the needs and desires of people moving into a care community. I started working at Queens Manor in 2018 as the home administrator and worked together with the concierges to ensure the smooth running of the home.


I love that I can work in a job I enjoy with a great team and I feel privileged to be part of this flagship home.


Shannon

Shannon Cullen

Job Title: Senior Head of Lifestyle & Enrichment

Joined: 2021

Hi, my name is Shannon and I am Head of Lifestyle and Enrichment here at Queens Manor. I have come to Queens Manor with 6 years of experience in the planning, activities and events sector.


I ensure that I and the team get to know each resident's preferences so that we can deliver a person-centred programme of events and activities within the home - Including activities that positively impact physical, emotional and mental wellbeing. I strongly believe that creating great moments and memories for our residents and embracing their individuality with tailor-made activities is the way forward.


In an era of developing technologies, we are using new ways of reaching out to family and friends - through Zoom, Skype and Facebook Portal. We hope that our residents never feel alone or too far away from their loved ones this way. Each day I like to ensure that our residents enjoy themselves in a calm, stimulating and fun environment, whilst creating bonds with each other and staff.


Raymond

Raymond Thomson

Job Title: Head Chef

Joined: 2021

Hello! My name is Raymond Thomson and I am the Head Chef at Queens Manor Care Home.


Here at Queens Manor, we provide a wonderful choice of beautiful, delicious and nutritious dishes. The food and dining experience at Queens Manor is recognised as an integral part of the lifestyle here at the home and I am committed to working alongside the Head of Lifestyle to ensure that our residents needs and expectations are not only met, but exceeded.


When I was a child I spent a lot of time with my brother, who was a chef – this is how I caught the Chef Bug and from here I dedicated my time to developing my skills and becoming great at what I do!


Having a background in hotels, weddings and events I have the knowledge and experience to cater to our residents individual dietary needs, as well as the creativity to ensure that our mealtimes are also exciting times!


Kathleen

Kathleen Wallace

Job Title: Concierge

Joined: 2018

Hi, my name is Kathleen, and I am the concierge here at Queens Manor.


I have had a long history of working with the public and felt that it was time for a new challenge in my life. Every day is different here at Queens Manor, no two days are ever the same. It has been wonderful getting to know the team as it grows and develops.


The best part of my job is meeting new people, showing them what we provide and getting to know each person well as they move in and become part of Queens Manor Community


Jennifer

Jennifer Rice

Job Title: Team Leader

Joined: 2022

My name is Jennifer and I am one of the Team Leaders here at Queens Manor. My role is to ensure that all of the residents are receiving the care and service that they deserve – this ranges from personal care to lifestyle choices. Having worked in care settings for over 17 years, I bring with me a wealth of knowledge to ensure that expectations are not only met, but exceeded.


One of my favourite parts of working at Queens Manor is definitely talking to the residents and hearing about their life stories – It is truly amazing to hear everyone’s backgrounds and different spiritual, cultural and professional travels.


I always say choose a job you love & you will never work a day in your life, and this very much remains true for my role at Queens Manor.


Nicoleta

Nicoleta Mitchell

Job Title: Head Housekeeper

Joined: 2022

My name is Nicoleta and I am the Head Housekeeper at Queens Manor.


When asked what my favourite part of my job is, I really struggled to think of just one thing. If I had to choose, I would say building relationships with the residents and my colleagues.