Barchester Queens Manor Care Home

565 Queensferry Road, Edinburgh EH4 8DU
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9.8 65 Reviews
  • Barchester Queens Manor Care Home, Edinburgh
Queens Manor Care Home has been specifically designed to provide high-quality residential care to older people, including individuals living with dementia. The home is located on Queensferry Road, near Edinburgh, and is about a 20 minute drive to the city centre.

Care and support is offered in a warm, homely and friendly environment. The team of qualified and dedicated staff focus on the individual needs of each person, and are committed to providing professional and respectful care, with the resident at the heart of everything they do.

The home's dedicated Memory Lane community provides high-quality care and support to individuals living with dementia and features small objects and reminders to help residents with reminiscence.

Luxurious facilities combined with highly trained staff ensures that each and every individual is given superior attention. There is 24-hour care, a welcoming environment, with delicious meals and daily activities, including a choice of therapeutic approaches. Together with the lively social calendar, these help to stimulate people's minds, and empowers them to approach their future in a positive way.

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Care Provided by Barchester Queens Manor Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Orthopaedic
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Margaret Ann Davidson (General Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barchester Queens Manor Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £2,030

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Queens Manor Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Barchester Queens Manor Care Home Reviews (65)

Total of 65, showing 41-60
9.8

Barchester Queens Manor Care Home has a Review Score of 9.8 (9.845) out of 10, based on 24 reviews in the last 2 years. Over all time Barchester Queens Manor Care Home has 65 reviews.

Overall Experience

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Date Published

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Review from Brian W (Son of Resident) published on 13 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

How lovely to arrive on an unscheduled visit to see my mum in her room having a foot massage. Mum was grinning ear to ear, which makes us all very happy to know that she is in very safe hands, quite literally.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Queens Manor Care Home

Thank you for sharing the experience and delight following your recent visit to see your mother. Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from C S (Granddaughter of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I never thought my granny would settle so well in a care home. The staff are absolutely wonderful and they really go above and beyond. It is so lovely to see how much the staff care, they are amazing. The amount of thought that goes into everyday activities and small details is incredible. We are so
lucky we found Queens Manor.

Reply from Alison East, Customer Relationship Manager at Barchester Queens Manor Care Home

Thank you so much for your review, it’s wonderful for us to have feedback and very valuable for the team here to read these comments. The team at Queens Manor have a wonderful relationship with your Granny and we’re very pleased we’re able to give you confidence and peace of mind that she is cared for and at home here. Ensuring our residents lead fulfilled and supported lives and are able to enjoy a varied schedule is very important for us, so we’re really pleased to hear you appreciate the activities aspect also.


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Review from P H (Respite Resident) published on 28 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have just been in Queens Manor for the last fortnight and I have been most I'm pressed with its high standard of care at this home. Everything in this home has been very well thought of and the furnishings were first class. Only slight grumble, not enough wardrobe space! Food and chef outstanding.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Queens Manor Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team. We are pleased you enjoyed your stay with us and extend a warm invitation for you to call in and visit anytime.


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Review from Jane A (Daughter of Resident) published on 22 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother came to Queens Manor in October for respite care, followed three weeks later by our father, also for respite. Three months later they are now permanent residents. This was all very sudden for our family and the staff at Queens Manor have been extremely helpful to my parents and us to adjust
to a new way of living.
The manager is excellent and this is reflected in her staff. They are warm and welcoming and make every effort to get to know our parents as individuals and treat them as such. It is very reassuring for us as a family and gives us peace of mind knowing they are being cared for in the manner they are. The lifestyle enrichment team think of so many different activities for them and clearly love their job.
Any issues or concerns we have are dealt with quickly and staff are always willing to chat over anything with us.
Thank you all very much.

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Review from D C (Wife of Resident) published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff have been so professional, knowledgeable and have been wonderful in welcoming my husband for respite care. Every need was addressed to make him feel secure and commitment to make him enjoy his stay was fantastic. I felt so relieved he was receiving exceptional care, which allowed
me to relax and have a welcome break. I now have the confidence to let him have regular visits. Thank you to such wonderful staff.

Reply from Alison East, Customer Relationship Manager at Barchester Queens Manor Care Home

Thank you so much for your review, we're honoured to care for your husband and we are very much looking forward to his next visit with us.


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Review from J T (Resident) published on 22 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone very friendly, helpful and caring. Any problems are efficiently and promptly dealt with. Plenty of activities and outings, it is your choice. I really enjoy my life here, never lonely.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Queens Manor Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. We pride ourselves in providing an extensive calendar of activities which enhance the day-to-day lifestyle of our Residents and we will pass on your feedback to the team and its wonderful to hear you enjoy living at Queens Manor. Thank you.


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Review from C C (Resident) published on 6 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is very comfortable and beautifully arranged. The facilities the care home provides are either onsite or visits are arranged with a minibus for transport. The staff, which includes everyone, the cleaners, the care staff, the management of the home, are all helpful and cheerful and make
me feel welcome. I have met people who have chosen to live here permanently and they are also happy and very positive about Queens Manor. It has been a very good experience all round.

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Review from C D (Daughter of Resident) published on 23 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was at Queens Manor for 3 week's respite stay. She has never stayed in a care home before, but she thoroughly enjoyed her 'holiday!'. The home is like a 5-star hotel but with 24/7 care facilities. It is beautifully decorated and clean with a nice and safe garden for my mum to wander about
in. The best thing about the home is the staff, they are kind, respectful, friendly and cheerful, that really made the stay more enjoyable for my mother.

Reply from Courtney Moncur, Home Services Advisor at Barchester Queens Manor Care Home

Thank you for your wonderful review, I'm so glad your mum had a good stay at Queens Manor. We can't wait to have her come for another holiday soon and to be back dancing down our corridors.


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Review from Fiona B (Daughter of Resident) published on 19 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad received a very warm welcome from all the staff when he arrived at Queens Manor directly from hospital. He settled in quickly and it was so thoughtful of the team to give him the opportunity to go to the Scottish Air Show at East Fortune on only his second day in residence. Dad is really enjoying
getting involved in the lifestyle programme, which I think is giving him the stimulation that he has been missing. Everyone at Queens Manor is dedicated and caring towards both patients and their families - it is very much a home from home. Residents are most certainly 'Celebrating Life', so thank you so much.

Reply from Courtney Moncur, Home Services Advisor at Barchester Queens Manor Care Home

We are so happy that your dad has settled into life at Queens Manor, it's fantastic seeing him attend our events and activities both in and out of the home. We are all looking forward to the glass factory outing. I will pass on your kind words to the team. Thank you, Home Service Advisor.


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Review from K B (Resident) assisted by family/friend published on 19 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived at Queens Manor for over six months and feel very "at home". The staff have been very friendly and spend time chatting with me. I get taken out for excursions which I enjoy. The food is very nice. Everyone helps me to enjoy my life here. Thank you.

Reply from Courtney Moncur, Home Services Advisor at Barchester Queens Manor Care Home

Thank you for your review about living at Queens Manor. We all love having you here and you brighten up many people's day. Thanks from all the team at Queens Manor.


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Review from M D (Wife of Resident) published on 12 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent. My husband has had 2 weeks' respite care after a difficult time in hospital.
I could not have asked for more - care has been exceptional. All staff are "stars".

Reply from Courtney Moncur, Home Services Advisor at Barchester Queens Manor Care Home

We are so glad that you bot enjoyed being at Queens Manor, Thank you for the delicious hotel chocolate delivery all the staff loved the treat. We all look forward to seeing you again. Courtney Moncur


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Review from Leo H (Son of Resident) published on 29 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very comfortable, relaxed atmosphere. Staff are the best in the world - they all care that they make their residents feel no anxiety and have plenty of diversions. The environment is great but the staff make the place.

Reply from Courtney Moncur, Home Services Advisor at Barchester Queens Manor Care Home

Thank you for your review Leo. We all love having your mum live at Queens Manor and I'm delighted that you feel this way about our staff. I will pass this onto the team.


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Review from Andrew M (Resident) assisted by family/friend published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The fact that I am here and I am understood by the people that are here. Praising the manner in which I am cared for cannot reach limits and that you all appreciate the thanks I can give as it is meaningful and genuine. My words might not seem a lot, but I am very grateful for the wonderful life you
all helped me have here, and that means more than any thanks I can ever give.

Reply from Courtney Moncur, Home Services Advisor at Barchester Queens Manor Care Home

Thank you for letting us know how you feel about living in Queens manor. We are extremely grateful and hope we continue to live up to this thanks. Having you live in Queens Manor brings as much joy to our days as it does yours. Warmest regards, Courtney.


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Review from Nancy P (Friend of Resident) published on 25 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend came for respite for the first time. My husband and I came up from South Scotland to make sure she had settled in. No worries! Immediately we felt the warmth of the place and the staff proved thoughtful and kind - without appearing 'gushy'. They, apparently, gelled quickly with my friend as
she appeared relaxed and responsive. We were cared for all the time we were there. My friend is back in July. We look forward to visiting again!

Reply from Courtney Moncur, Home Services Advisor at Barchester Queens Manor Care Home

I'm so glad to hear you enjoyed your visit to Queens Manor and that you felt your friend was settled here. We look forward to seeing you again soon. Thanks from all of the team at Queens Manor.


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Review from Gillian L (Daughter of Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had a very good experience at Queens Manor Care Home.
Each staff member showed him great care and attention during his 3-week stay. The whole place is so peaceful and decorated beautifully so residents can feel like they are in a hotel. Food was very nice and presented beautifully. Day trips
were varied and enough day activities should residents wish to participate, we particularly enjoyed the therapet visits. More handrails in the bathroom would help.

Reply from Courtney Moncur, Home Services Advisor at Barchester Queens Manor Care Home

Hello. Thank you for your kind words and I'm so glad that your father enjoyed staying with us. I will pass this onto the team at Queens Manor and we look forward to seeing you soon. Kind regards from Queens Manor


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Review from Carol S (Daughter of Resident) published on 13 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although not overly keen, my father was persuaded to take a week of respite care during my recent holiday abroad. From the minute he arrived in the Queens Manor, to the moment he left, he was welcomed and supported with a smile. Nothing is too hard for the staff and all try their very best to ensure
those in the care home are treated with respect. His view was that it was 'like staying in a 5-star hotel' but even better, as people took time to sit and talk to him and ensure he had everything he needed. He made new friends during his stay too - from the staff to those staying there and he intends going back to visit. He has also been invited back to join a day out with some of the residents.


I was really pleased that he had such a positive experience as it will open this up as a choice for another 'holiday' or even more permanent support if required in the future. Thanks to everyone who made his stay such a positive experience!


Reply from Courtney Moncur, Home Services Advisor at Barchester Queens Manor Care Home

Thank you for leaving us such a fantastic review. We all loved having your dad here and he is more than welcome to visit anytime. We look forward to seeing him for the air show in July if not sooner. I will pass this on to the team at Queens Manor.


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Review from A O (Niece of Resident) published on 16 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following my first visit to Queens Manor, my initial impression was very positive. I was impressed by the attentiveness and friendliness of all staff in all roles and their treatment of both residents and visitors. The variety and quantity of planned activities is inspiring. I was pleased to note the
sheltered balcony area and newly landscaped garden grounds which are relatively generous in scale. Giving access to outdoor space.

Reply from Courtney Moncur, Home Services Advisor at Barchester Queens Manor Care Home

Thank you for your great feedback about Queens Manor, your feedback on the design of the Memory Lane unit is fantastic and much appreciated. I will pass this onto the team. Kind regards


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Review from Nicki G (Daughter of Resident) published on 13 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was the first time my dad had been in respite and away for a week.
We were nervous and anxious. The staff were very supportive and understood this.
We were able to visit anytime which was reassuring. The staff are all very helpful, kind and really lovely to my dad. Our mind was put at rest. My
dad enjoyed his stay. He enjoyed chatting to them all.

Reply from Courtney Moncur, Home Services Advisor at Barchester Queens Manor Care Home

I am delighted that your dad enjoyed his stay with us here at Queens Manor. We loved having him stay with us and look forward to seeing him again soon. Thank you from all the Queens Manor team.


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Review from Neil B (Son of Resident) published on 13 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful home. All the staff are very friendly and clearly take very good care of my father. He has a lovely room and is very settled in his new home.
The team have worked hard to ensure they met my father's needs. Wonderful programme at activities, with lots going on. I can visit at any time and
I am always made to feel welcome.

Reply from Courtney Moncur, Home Services Advisor at Barchester Queens Manor Care Home

Thank you for your kind words, We love having your father with us at Queens Manor, he always brings a smile to everyone's face. I will pass on your kind words to the team.


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Review from F A (Friend of Resident) published on 8 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On visiting my friend who is residing in Queens Manor in Edinburgh I found her to be in a very comfortable room. The care staff were very informative on his progress and showed great compassion.
The food is good although at times my friend couldn't find the right thing for her. Amenities and trips
are good and enjoyed by my friend.

Reply from Courtney Moncur, Home Services Advisor at Barchester Queens Manor Care Home

Thank you for your review. I will pass on your kind words to the staff at Queens Manor.


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Current Review Score: 9.8 (9.845)

Overview of Review Score

The Review Score of 9.8 (9.845) out of 10 for Barchester Queens Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.845 for Barchester Queens Manor Care Home is calculated as follows: ( (250 Excellents x 5) + (25 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 284 Ratings = 4.845

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Queens Manor Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 19 Apr 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (13)

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Meet the Team (8)

Margaret-Ann

Margaret-Ann Davidson

Job Title: General Manager

Joined: 2024

Thank you for taking the time to look further into what we have to offer to you or your loved one. Here is an opportunity to look at some of our staff team in the home, who all play a vital role in day-to-day life.


I joined the home in February 2024. I worked in administration and childcare - including additional support needs, and running a registered childcare service, before joining the private care home sector in 2010. I have worked as a nursing home manager since 2015.


I have 14 years of experience working with older people and those living with Dementia and am passionate about ensuring all of our residents receive the best possible care and experience alongside my team look forward to welcoming you to our home.


Coral

Coral Wiltshire

Job Title: Deputy General Manager

Joined: 2019

Hi, my name is Coral and I am Deputy General Manager here at Queens Manor.


I began working with Barchester when Queens Manor first opened after I moved up to Edinburgh from Swindon. I started working in care as helping others and making a difference gives me purpose and drive and I continuously strive to improve my skill set every day so that the residents receive the best possible care and so that I can lead the team well – After being promoted to Head of Unit and now after a very successful interview period, I have now been promoted to Deputy General Manager and I am super excited for the future here at Queens Manor.


I love getting to know the residents, their families and I love the partnerships I’ve made with my colleagues and the wonderful team here.


Hayley

Hayley Eaton

Job Title: Administrator

Joined: 2019

Hi, my name is Hayley, and I am the Administrator here at Queens Manor.


I have experience working in the care sector since 2006 both clinically and administratively; this has given me a great insight into the needs and desires of people moving into a care community. I started working at Queens Manor in 2018 as the home administrator and worked together with the concierges to ensure the smooth running of the home.


I love that I can work in a job I enjoy with a great team and I feel privileged to be part of this flagship home.


Shannon

Shannon Cullen

Job Title: Senior Head of Lifestyle & Enrichment

Joined: 2021

Hi, my name is Shannon and I am Head of Lifestyle and Enrichment here at Queens Manor. I have come to Queens Manor with 6 years of experience in the planning, activities and events sector.


I ensure that I and the team get to know each resident's preferences so that we can deliver a person-centred programme of events and activities within the home - Including activities that positively impact physical, emotional and mental wellbeing. I strongly believe that creating great moments and memories for our residents and embracing their individuality with tailor-made activities is the way forward.


In an era of developing technologies, we are using new ways of reaching out to family and friends - through Zoom, Skype and Facebook Portal. We hope that our residents never feel alone or too far away from their loved ones this way. Each day I like to ensure that our residents enjoy themselves in a calm, stimulating and fun environment, whilst creating bonds with each other and staff.


Raymond

Raymond Thomson

Job Title: Head Chef

Joined: 2021

Hello! My name is Raymond Thomson and I am the Head Chef at Queens Manor Care Home.


Here at Queens Manor, we provide a wonderful choice of beautiful, delicious and nutritious dishes. The food and dining experience at Queens Manor is recognised as an integral part of the lifestyle here at the home and I am committed to working alongside the Head of Lifestyle to ensure that our residents needs and expectations are not only met, but exceeded.


When I was a child I spent a lot of time with my brother, who was a chef – this is how I caught the Chef Bug and from here I dedicated my time to developing my skills and becoming great at what I do!


Having a background in hotels, weddings and events I have the knowledge and experience to cater to our residents individual dietary needs, as well as the creativity to ensure that our mealtimes are also exciting times!


Kathleen

Kathleen Wallace

Job Title: Concierge

Joined: 2018

Hi, my name is Kathleen, and I am the concierge here at Queens Manor.


I have had a long history of working with the public and felt that it was time for a new challenge in my life. Every day is different here at Queens Manor, no two days are ever the same. It has been wonderful getting to know the team as it grows and develops.


The best part of my job is meeting new people, showing them what we provide and getting to know each person well as they move in and become part of Queens Manor Community


Jennifer

Jennifer Rice

Job Title: Team Leader

Joined: 2022

My name is Jennifer and I am one of the Team Leaders here at Queens Manor. My role is to ensure that all of the residents are receiving the care and service that they deserve – this ranges from personal care to lifestyle choices. Having worked in care settings for over 17 years, I bring with me a wealth of knowledge to ensure that expectations are not only met, but exceeded.


One of my favourite parts of working at Queens Manor is definitely talking to the residents and hearing about their life stories – It is truly amazing to hear everyone’s backgrounds and different spiritual, cultural and professional travels.


I always say choose a job you love & you will never work a day in your life, and this very much remains true for my role at Queens Manor.


Nicoleta

Nicoleta Mitchell

Job Title: Head Housekeeper

Joined: 2022

My name is Nicoleta and I am the Head Housekeeper at Queens Manor.


When asked what my favourite part of my job is, I really struggled to think of just one thing. If I had to choose, I would say building relationships with the residents and my colleagues.